5-Star HotelSummary of reviews related to the '5 Star' categoryEnjoy Chiloé promises a five-star experience based on its rating, but reviews highlight a significant gap between expectations and reality. While some guests noted exceptional services, luxurious property areas and positive aspects such as cleanliness and satisfactory service, these attributes seem overshadowed by a multitude of issues.
Guest criticisms predominantly focus on the hotel's failure to deliver the high standards of a five-star establishment. Numerous reviewers described the experience as subpar, citing unacceptable conditions like malfunctioning air conditioning and heating, poor quality breakfast and generally deteriorated facilities with noticeable maintenance neglect, including mold on walls and moisture problems. Additionally, specific grievances such as nonfunctional hot water, the absence of basic utilities like tableware and inadequate customer service contribute to a negative perception.
The restaurant, while receiving some praise for its five-star attributes, also faced complaints about the lackluster quality of meals. The spa services were notably poor with reports of unprepared amenities and unprofessional staff. Overall, the recurring theme suggests that Enjoy Chiloé struggles to meet the high standards expected of a five-star hotel, leaving many guests dissatisfied and questioning the validity of its rating. Show more
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