Leonardo Hotel London Croydon
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Summary of reviewsLeonardo Hotel London Croydon enjoys a prime location that offers seamless connectivity to key transport links, including East Croydon train station, making it convenient for guests traveling from Gatwick Airport or exploring central London. The hotel's proximity to various shops, restaurants, cafes and local amenities such as the Whitgift Shopping Complex adds to its appeal, ensuring guests can easily access necessary services and leisurely activities nearby.
The hotel's breakfast generally receives high praise for its variety and quality, described as tasty and plentiful by many guests. The friendly and attentive breakfast staff contribute to a positive dining experience, although some guests noted minor areas for improvement, such as the variety of options and occasional replenishment issues.
Dinner at the hotel's restaurant sees mixed feedback; while many guests enjoy the tasty food, particularly the risotto and pizzas, some feel the menu lacks variety and find certain dishes disappointing. The atmosphere and staff in the restaurant could also use enhancements according to some reviews, but overall, the setting is considered nice by others.
Rooms at the Leonardo Hotel London Croydon are highly regarded for their cleanliness and comfort. Guests frequently highlight the modern decor, spaciousness and comfortable beds with housekeeping maintaining high standards. However, some noted issues like room temperature control and noise from neighboring rooms. Most visitors, however, find the accommodations pleasant and satisfactory.
The hotel’s cleanliness extends beyond guest rooms to common areas, creating a welcoming environment. Many guests appreciate the immaculate conditions and regular cleaning routines, making the establishment stand out for its hygiene standards.
Staff at Leonardo Hotel London Croydon are frequently described as friendly, helpful and professional, significantly enhancing the guest experience. The reception team, in particular, receives accolades for their warm and accommodating service, although there are occasional reports of unprofessional behavior from some staff members.
The free WiFi service generally performs well with fast and reliable connections praised by guests. However, there are sporadic reports of connectivity issues that sometimes affect the experience.
The hotel is also praised for being family-friendly, offering spacious family suites and interconnecting rooms that provide a comfortable stay for families with children. The welcoming atmosphere and helpful staff further enhance its appeal to family travelers.
For those interested in nightlife, the hotel's location is a bonus with numerous bars and pubs nearby. However, some guests mention occasional noise disruptions at night. The hotel bar receives positive feedback for its cozy atmosphere and good service.
Lastly, the hotel is commended for its accessibility with well-designed rooms and public areas for guests with mobility issues. The combination of a great location and thoughtful accommodations ensures a comfortable stay for all guests, including those with disabilities.
Overall, Leonardo Hotel London Croydon is a well-regarded choice for travelers seeking a convenient, clean and comfortable stay with excellent transport links and a welcoming staff.
Categories
The hotel's breakfast generally receives high praise for its variety and quality, described as tasty and plentiful by many guests. The friendly and attentive breakfast staff contribute to a positive dining experience, although some guests noted minor areas for improvement, such as the variety of options and occasional replenishment issues.
Dinner at the hotel's restaurant sees mixed feedback; while many guests enjoy the tasty food, particularly the risotto and pizzas, some feel the menu lacks variety and find certain dishes disappointing. The atmosphere and staff in the restaurant could also use enhancements according to some reviews, but overall, the setting is considered nice by others.
Rooms at the Leonardo Hotel London Croydon are highly regarded for their cleanliness and comfort. Guests frequently highlight the modern decor, spaciousness and comfortable beds with housekeeping maintaining high standards. However, some noted issues like room temperature control and noise from neighboring rooms. Most visitors, however, find the accommodations pleasant and satisfactory.
The hotel’s cleanliness extends beyond guest rooms to common areas, creating a welcoming environment. Many guests appreciate the immaculate conditions and regular cleaning routines, making the establishment stand out for its hygiene standards.
Staff at Leonardo Hotel London Croydon are frequently described as friendly, helpful and professional, significantly enhancing the guest experience. The reception team, in particular, receives accolades for their warm and accommodating service, although there are occasional reports of unprofessional behavior from some staff members.
The free WiFi service generally performs well with fast and reliable connections praised by guests. However, there are sporadic reports of connectivity issues that sometimes affect the experience.
The hotel is also praised for being family-friendly, offering spacious family suites and interconnecting rooms that provide a comfortable stay for families with children. The welcoming atmosphere and helpful staff further enhance its appeal to family travelers.
For those interested in nightlife, the hotel's location is a bonus with numerous bars and pubs nearby. However, some guests mention occasional noise disruptions at night. The hotel bar receives positive feedback for its cozy atmosphere and good service.
Lastly, the hotel is commended for its accessibility with well-designed rooms and public areas for guests with mobility issues. The combination of a great location and thoughtful accommodations ensures a comfortable stay for all guests, including those with disabilities.
Overall, Leonardo Hotel London Croydon is a well-regarded choice for travelers seeking a convenient, clean and comfortable stay with excellent transport links and a welcoming staff.
Hotel with Parking
This hotel offers discounted off-site parking at Ruskin Square Car Park for £12 per 24 hours, requiring a hotel invoice for the rate. Guests must validate tickets at reception for the public NCP car park.
Accessible Hotel
This hotel provides facilities for disabled guests and ensures wheelchair access to its common and public areas.
4-Star Hotel
Located a 5-minute walk from East Croydon Station, this hotel provides easy access to central London and Gatwick Airport. It features stylish bedrooms with Dream beds, flat-screen TVs, and spacious bathrooms with spa toiletries. The hotel also boasts a 24-hour reception, bar, and restaurant.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel near Nightlife Spots
Guest Reviews
Situated in the center of East Croydon, Leonardo Hotel London Croydon boasts an enviable location, providing easy access to a host of conveniences and crucial transport links. Just a short 5-minute walk from East Croydon train station, the hotel offers seamless connectivity to both Gatwick Airport and central London—typically within a 20-minute train ride. This makes it an ideal choice for those flying in via Gatwick or those looking to explore London's vibrant city center.
The hotel is well-integrated with public transit with bus stops and tram stations nearby. Whether you need the subway or bus services, all are within easy reach, ensuring quick access to surrounding areas and key destinations.
Those who stay at the Leonardo Hotel will appreciate the centrality; it's not just the connectivity that shines but also its proximity to an array of local amenities. Numerous shops, restaurants and cafes are scattered around the area with the Whitgift Shopping Complex and several supermarkets just a short stroll away. For a more leisurely outing, the High Street and essential service locations like pharmacies and churches are also nearby.
Overall, the hotel's prime location, along with friendly staff and well-maintained facilities, ensures a comfortable and convenient stay, making it a favored choice for travelers looking to balance accessibility and local amenities.
The breakfast at the Leonardo Hotel London Croydon receives a generally positive reception from guests with numerous reviews highlighting the quality and variety of the buffet. Words like lovely, excellent, amazing, superb and delicious frequently describe the breakfast experience. Guests appreciate the diversity and completeness of the offering, which includes a wide variety of tasty foodstuffs, ranging from sweet to savory options. The breakfast selection is often praised for being diverse and plentiful with many noting there is plenty to choose from, ensuring it satisfies different preferences.
The high standards extend to the breakfast staff as well, who have been commended for their friendliness and attentiveness. However, some reviewers felt the breakfast could be more extensive and varied with specific mentions of limited options in terms of muesli, fruit and types of bread. There were occasional concerns about the refilling of food items and the cost of breakfast being relatively high or poor value for a 4-star hotel. Issues such as overcooked eggs, soggy bacon and risks of cross-contamination have also been noted.
Despite minor drawbacks, the overall sentiment is that the breakfast at Leonardo Hotel London Croydon is an enjoyable and satisfying experience, contributing positively to guests' stays.
Guests at the Leonardo Hotel London Croydon had a mixed dining experience, though several aspects were positively highlighted. The food in the restaurant received praise with many noting that the meals were tasty, particularly the risotto and the pizzas, which were frequently described as lovely. The dinner and breakfast offerings were generally well-received with some diners enjoying delicious and hot meals.
However, the restaurant menu was a common point of contention with several reviews mentioning its limited selection and lack of healthy choices. The evening menu was also considered pricey by some with the bar food not viewed as tempting for the price. Instances of unprofessional and bad-mannered staff, coupled with a cold dining atmosphere and crowded experience, were highlighted in negative reviews.
Room service received mixed feedback with some guests noting poor food quality and unenticing menu options. Furthermore, there were issues with availability, as attempts to order room service went unanswered at times.
While some guests found the restaurant area nice and the setting positive, others were disappointed by the quality of certain dishes, such as lasagne and fish and chips, which they found poor. Despite the good location and comfortable rooms, the dining experience at the hotel could benefit from improvements in menu variety, service professionalism and overall food quality to meet guest expectations more consistently.
The rooms at Leonardo Hotel London Croydon are predominantly praised for their cleanliness and comfort. Guests frequently mention that the rooms are clean and spacious, often describing them as airy, modern and well-equipped. Many guests highlight the comfort of the beds and the general upkeep of the rooms with housekeeping being regular and meeting high standards.
Positive comments also include mentions of good room amenities, such as air conditioning, modern decor and well-appointed bathrooms with spotless conditions. Some rooms have multiple double beds, making them suitable for families or groups. Additionally, some guests were pleased with being offered free upgrades on arrival, which added to their positive experiences.
However, a few areas for improvement were noted. Some rooms were described as small or dated and a couple of guests faced issues with room temperature, noise from neighbors and plumbing. Despite these minor drawbacks, the overall consensus is that the rooms provide a comfortable and pleasant stay, making them a solid choice for travelers.
Guests at the Leonardo Hotel London Croydon frequently highlight the exceptional comfort of the beds. Many reviews emphasized the beds as "very comfortable," "super comfortable," and "comfy," contributing to an excellent night's sleep. The mattresses and pillows were praised for their support and comfort and several guests mentioned the beds as some of the "most comfortable" they've ever experienced.
Notably, the size of the beds often met guests' expectations with mentions of "large" and "big" beds enhancing their stay. While most feedback about the beds was overwhelmingly positive, a few guests found the beds either too small for two or a tad too soft for their liking. Additionally, there were isolated mentions of uncomfortable blankets and hard pillows.
Overall, the consensus is clear: the Leonardo Hotel London Croydon provides a high standard of bed comfort, making it a strong choice for travelers seeking restful accommodations.
At the Leonardo Hotel London Croydon, guests consistently highlighted the impressive cleanliness of the establishment. Visitors frequently mentioned that both the rooms and bathrooms were very clean, spotless and well-maintained. The hotel's daily cleaning routine received positive feedback with many guests noting that their rooms were cleaned thoroughly every morning. The overall cleanliness extended to common areas, which were described as immaculate and very neat.
The hotel staff's efforts to maintain a high standard of hygiene did not go unnoticed with mentions of staff deeply cleaning rooms every day. Guests found the rooms modern, comfortable and refreshed with pristine soft towels. The cleanliness was often compared favorably against other London hotels with several guests stating that it was significantly above average.
Despite some occasional remarks about minor issues, such as a few rooms having outdated features or specific cleaning lapses like a dirty carpet or shower tray, the overwhelming sentiment was one of satisfaction with the hotel's hygiene. Many reviews emphasized the comfortable and welcoming environment created by the clean and tidy spaces. Overall, the exceptional cleanliness and comfort at the Leonardo Hotel London Croydon left guests with a positive impression, making it a compelling choice for travelers prioritizing a spotless stay.
The reviews for the staff at Leonardo Hotel London Croydon are overwhelmingly positive, highlighting their friendly, helpful and professional demeanor. Many guests commend the exceptional service provided by the staff, noting their welcoming attitudes and willingness to assist with any issues. The reception team, in particular, repeatedly receives praise for their politeness and accommodative nature. Front desk staff are often described as courteous, attentive and supportive, ensuring a smooth check-in and check-out process. The bar and breakfast teams also earn accolades for their friendly and knowledgeable service.
Instances of staff going above and beyond are frequently mentioned with individual employees like the deputy manager and specific receptionists receiving special recognition for their outstanding service. Additionally, the staff's commitment to sustainability and their consistently pleasant demeanor contribute positively to guests' overall experience.
However, not all feedback is entirely positive. There are occasional reports of unfriendliness and unprofessional behavior from certain staff members, causing mixed impressions. Some guests noted a lack of availability or attentiveness, which detracted from their stay. Despite these few negative remarks, the general consensus is that the staff at Leonardo Hotel London Croydon contribute greatly to a welcoming and enjoyable environment, making it a recommendable choice for travelers.
Visitors to the Leonardo Hotel in London Croydon have a generally positive perception of the hotel's WiFi service. Many guests appreciate the fast internet and strong WiFi signal, noting that the WiFi worked well without any issues. Descriptions such as reliable, good quality and excellent were commonly mentioned, emphasizing a solid and free connection that performed well during their stay.
However, not all reviews were favorable; some guests experienced poor, unstable or slow WiFi with occasional reports of being unable to connect at all. Despite these occasional issues, the staff's cooperation and friendliness were often highlighted, suggesting that the team is available and helpful in resolving any problems, including those related to WiFi.
Overall, while the WiFi at Leonardo Hotel London Croydon is mostly dependable and efficient, a few inconsistencies do exist, potentially affecting some guests' experiences.
Leonardo Hotel London Croydon is recognized for its family-friendly environment, making it an ideal choice for those traveling with children. The hotel provides a welcoming atmosphere, ensuring that kids feel comfortable and entertained. Families will appreciate the spacious family suites and rooms with interconnecting doors, offering ample space for everyone. Conveniently located close to train and subway stations, the hotel makes it easy for families to explore the area. Guests frequently highlight the pleasant and helpful staff, who contribute to the hotel's warm, family-oriented vibe. This hotel comes highly recommended for both couples and families looking for a comfortable stay.
Leonardo Hotel London Croydon offers a convenient location for those interested in enjoying the local nightlife. The area is known for its good nightlife options with plenty of bars, pubs and nightclubs nearby. Guests appreciate the hotel's proximity to several popular attractions and the abundance of bars in the vicinity, making it an excellent choice for nightlife enthusiasts.
The hotel's own restaurant also serves as a pub, providing a cozy spot for evening relaxation. However, occasional noise from nearby clubs and some noisy groups in the hotel bar at night have been mentioned by guests. Despite this, the staff at Leonardo Hotel London Croydon receive high praise for their friendliness, helpfulness and overall pleasant demeanor, ensuring a welcoming atmosphere for all visitors. The hotel bar also garners positive feedback for its offerings and service.
Leonardo Hotel London Croydon is highly regarded for its accessibility and excellent location. Guests have praised the hotel's easy access to the city and its well-connected transportation options, making it simple to reach central London within 20 minutes by train. Its proximity to East Croydon train station ensures that getting around is convenient and straightforward.
The hotel offers accessible rooms specifically designed for wheelchair users and guests with mobility issues. Many have noted the thoughtfulness of these provisions, emphasizing that the accommodations for disabled individuals were well-executed and "second to none." Additionally, public areas, including the pub, are described as wheelchair accessible, ensuring a comfortable experience for all.
The staff at Leonardo Hotel London Croydon have received commendations for their friendliness and helpfulness, contributing to the overall positive experience for guests with disabilities. While some reviews mentioned rooms with limited mobility access and the absence of an elevator, the general consensus is that the hotel provides a commendably accessible and convenient stay. It stands out for its great location and accessibility, making it a favorable choice for guests with disabilities who wish to explore London and its surroundings.
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Location
The hotel is well-integrated with public transit with bus stops and tram stations nearby. Whether you need the subway or bus services, all are within easy reach, ensuring quick access to surrounding areas and key destinations.
Those who stay at the Leonardo Hotel will appreciate the centrality; it's not just the connectivity that shines but also its proximity to an array of local amenities. Numerous shops, restaurants and cafes are scattered around the area with the Whitgift Shopping Complex and several supermarkets just a short stroll away. For a more leisurely outing, the High Street and essential service locations like pharmacies and churches are also nearby.
Overall, the hotel's prime location, along with friendly staff and well-maintained facilities, ensures a comfortable and convenient stay, making it a favored choice for travelers looking to balance accessibility and local amenities.
Breakfast
The high standards extend to the breakfast staff as well, who have been commended for their friendliness and attentiveness. However, some reviewers felt the breakfast could be more extensive and varied with specific mentions of limited options in terms of muesli, fruit and types of bread. There were occasional concerns about the refilling of food items and the cost of breakfast being relatively high or poor value for a 4-star hotel. Issues such as overcooked eggs, soggy bacon and risks of cross-contamination have also been noted.
Despite minor drawbacks, the overall sentiment is that the breakfast at Leonardo Hotel London Croydon is an enjoyable and satisfying experience, contributing positively to guests' stays.
Dinner
However, the restaurant menu was a common point of contention with several reviews mentioning its limited selection and lack of healthy choices. The evening menu was also considered pricey by some with the bar food not viewed as tempting for the price. Instances of unprofessional and bad-mannered staff, coupled with a cold dining atmosphere and crowded experience, were highlighted in negative reviews.
Room service received mixed feedback with some guests noting poor food quality and unenticing menu options. Furthermore, there were issues with availability, as attempts to order room service went unanswered at times.
While some guests found the restaurant area nice and the setting positive, others were disappointed by the quality of certain dishes, such as lasagne and fish and chips, which they found poor. Despite the good location and comfortable rooms, the dining experience at the hotel could benefit from improvements in menu variety, service professionalism and overall food quality to meet guest expectations more consistently.
Rooms
Positive comments also include mentions of good room amenities, such as air conditioning, modern decor and well-appointed bathrooms with spotless conditions. Some rooms have multiple double beds, making them suitable for families or groups. Additionally, some guests were pleased with being offered free upgrades on arrival, which added to their positive experiences.
However, a few areas for improvement were noted. Some rooms were described as small or dated and a couple of guests faced issues with room temperature, noise from neighbors and plumbing. Despite these minor drawbacks, the overall consensus is that the rooms provide a comfortable and pleasant stay, making them a solid choice for travelers.
Beds
Notably, the size of the beds often met guests' expectations with mentions of "large" and "big" beds enhancing their stay. While most feedback about the beds was overwhelmingly positive, a few guests found the beds either too small for two or a tad too soft for their liking. Additionally, there were isolated mentions of uncomfortable blankets and hard pillows.
Overall, the consensus is clear: the Leonardo Hotel London Croydon provides a high standard of bed comfort, making it a strong choice for travelers seeking restful accommodations.
Cleanliness
The hotel staff's efforts to maintain a high standard of hygiene did not go unnoticed with mentions of staff deeply cleaning rooms every day. Guests found the rooms modern, comfortable and refreshed with pristine soft towels. The cleanliness was often compared favorably against other London hotels with several guests stating that it was significantly above average.
Despite some occasional remarks about minor issues, such as a few rooms having outdated features or specific cleaning lapses like a dirty carpet or shower tray, the overwhelming sentiment was one of satisfaction with the hotel's hygiene. Many reviews emphasized the comfortable and welcoming environment created by the clean and tidy spaces. Overall, the exceptional cleanliness and comfort at the Leonardo Hotel London Croydon left guests with a positive impression, making it a compelling choice for travelers prioritizing a spotless stay.
Staff
Instances of staff going above and beyond are frequently mentioned with individual employees like the deputy manager and specific receptionists receiving special recognition for their outstanding service. Additionally, the staff's commitment to sustainability and their consistently pleasant demeanor contribute positively to guests' overall experience.
However, not all feedback is entirely positive. There are occasional reports of unfriendliness and unprofessional behavior from certain staff members, causing mixed impressions. Some guests noted a lack of availability or attentiveness, which detracted from their stay. Despite these few negative remarks, the general consensus is that the staff at Leonardo Hotel London Croydon contribute greatly to a welcoming and enjoyable environment, making it a recommendable choice for travelers.
Wi-Fi
However, not all reviews were favorable; some guests experienced poor, unstable or slow WiFi with occasional reports of being unable to connect at all. Despite these occasional issues, the staff's cooperation and friendliness were often highlighted, suggesting that the team is available and helpful in resolving any problems, including those related to WiFi.
Overall, while the WiFi at Leonardo Hotel London Croydon is mostly dependable and efficient, a few inconsistencies do exist, potentially affecting some guests' experiences.
Family
Nightlife
The hotel's own restaurant also serves as a pub, providing a cozy spot for evening relaxation. However, occasional noise from nearby clubs and some noisy groups in the hotel bar at night have been mentioned by guests. Despite this, the staff at Leonardo Hotel London Croydon receive high praise for their friendliness, helpfulness and overall pleasant demeanor, ensuring a welcoming atmosphere for all visitors. The hotel bar also garners positive feedback for its offerings and service.
Accessible
The hotel offers accessible rooms specifically designed for wheelchair users and guests with mobility issues. Many have noted the thoughtfulness of these provisions, emphasizing that the accommodations for disabled individuals were well-executed and "second to none." Additionally, public areas, including the pub, are described as wheelchair accessible, ensuring a comfortable experience for all.
The staff at Leonardo Hotel London Croydon have received commendations for their friendliness and helpfulness, contributing to the overall positive experience for guests with disabilities. While some reviews mentioned rooms with limited mobility access and the absence of an elevator, the general consensus is that the hotel provides a commendably accessible and convenient stay. It stands out for its great location and accessibility, making it a favorable choice for guests with disabilities who wish to explore London and its surroundings.
No, Leonardo Hotel London Croydon doesn't have any pool.
No, a spa isn't available at Leonardo Hotel London Croydon.
No, Leonardo Hotel London Croydon doesn't allow dogs.
Yes, parking facilities are available at Leonardo Hotel London Croydon.
No, Leonardo Hotel London Croydon doesn't have a gym.
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