4-Star HotelThe Best Western Plus Hotel StadtPalais offers modern rooms with flat-screen TVs and marble bathrooms. It is centrally located and provides daily breakfast buffets.
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Summary of reviews related to the '4 Star' categoryBest Western Plus Hotel StadtPalais presents itself as a four-star establishment; however, guest reviews suggest that it falls short in certain areas. While the lobby is nicely decorated, the hotel does not distinguish itself in terms of overall quality. Guests frequently express disappointment over the lack of automatic daily room service, including towel changes, which is typically expected at this level of hotel. Additionally, the charm of the older building is marred slightly by minor maintenance issues and outdated furnishings.
The staffing levels appear to be insufficient for a hotel of this caliber, which affects service quality. The breakfast buffet also lacks alternatives to cow’s milk, which is a small but notable oversight for guest expectations at a four-star hotel.
In the rooms, particularly the "de Luxe" ones, features like the narrow bed width might leave guests wanting for more comfort, aligning more closely with a lower three-star experience. Despite the official four-star classification, guest feedback often suggests that the hotel's offerings barely meet these expectations, highlighting areas for improvement in both services and facility maintenance.
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