4-Star HotelSummary of reviews related to the '4 Star' categoryPalace Hotel Astúrias & Spa has attracted attention for various reasons, though not all align with the expectations typically associated with a 4-star designation. Guests have frequently noted that the facilities appear outdated and fail to meet the anticipated standards for such a rating. The overall experience is commonly perceived as basic, and the services provided often resemble those closer to a 2-star establishment. One point of consistent frustration lies in the breakfast offerings, which many feel are reminiscent of a more modest accommodation like a hostel. Adding to the dissatisfaction are comments about the service levels, which seem to fall short of the professionalism and hospitality expected from a hotel of this caliber. There are also mentions of uncomfortable features, such as hard mattresses, contributing to a stay that leaves some guests disappointed and questioning the deservedness of the hotel's 4-star status.
Show moreRead review summaries for all categories
