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Summary of reviewsMainStay Suites Madison - Monona is praised for its strategic and peaceful location, offering a serene retreat for guests, flanked by lush greenery and quiet surroundings. While close to major highways, it provides a sense of seclusion enhanced by natural views and the occasional sighting of deer. The area is safe with ample free parking, making it an ideal base for those with vehicles to explore nearby venues and trails, albeit a short drive from downtown Madison.
Guests appreciate the variety of the breakfast options available at the hotel, which cater to both quick and leisurely starts to the day. Although the breakfast area can become crowded, the friendly staff contribute positively to the morning experience. While some noted room for improvement with more diverse options, overall satisfaction with the breakfast service is common.
The rooms at MainStay Suites Madison - Monona offer great value, being spacious, comfortable, and clean. The suite setup, including kitchenettes, is thoughtfully designed, making it ideal for extended stays. Guests enjoy the comfortable beds and the hotel's meticulous housekeeping, highlighting the absence of dust or odd smells, which adds to the homely feel.
Exceptional service from the staff is a standout feature. They are described as warm, welcoming, and efficient across all departments, including the front desk and cleaning staff, ensuring guests feel well cared for and contributing to a pleasant overall experience.
The pool area, noted for its cleanliness and warm temperature, provides a relaxing leisure option with an enjoyable hot tub despite occasional issues with pool maintenance. Overall, MainStay Suites Madison - Monona offers a reliable and comfortable choice for travelers seeking a tranquil setting and attentive service, making it an ideal destination for both short and long stays.
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