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Summary of reviewsRed Roof Inn Cortland is well-regarded for its strategic location, offering convenient access to SUNY Cortland, local dining, and major travel routes. This makes it an ideal choice for both leisure and business travelers looking for affordability and proximity to key destinations. The prime location is complemented by the clean and simplistic ambiance of the hotel, providing a practical stay for those passing through or attending events nearby.
The rooms at Red Roof Inn Cortland are consistently praised for their cleanliness and comfort. Guests appreciate the unexpected spaciousness, highlighting recent renovations that have enhanced the overall tidiness and welcoming atmosphere. However, some guests have pointed out that the rooms could benefit from updates, with a few noting minor maintenance issues. Despite these, the staff's responsiveness and efforts to resolve problems are positively acknowledged.
While cleanliness is generally satisfactory, some inconsistencies have been noted. Most guests find their accommodations clean and comfortable, though isolated areas could use more attention. Guests have mentioned the cleanliness of the hotel's exterior and hallways as an area for improvement. Nonetheless, the attentive and friendly staff help ensure a positive overall experience, addressing concerns promptly and contributing to the hotel's warm environment.
The staff at Red Roof Inn Cortland is celebrated for their friendliness and helpfulness. The team, from the front desk to management, is frequently described as accommodating and personable, enhancing the overall guest experience despite occasional housekeeping oversights.
Beds at the hotel are generally well-received, with most guests finding them comfortable and conducive to a good night's sleep. The firmness of the mattresses suits those who prefer a firmer surface, although some guests found the pillows a bit hard or small. Nonetheless, the comfortable beds and available amenities contribute positively to guests having a restful stay.
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