The staff at Rochestown Park Hotel & Leisure Centre are a mixed bag according to guest reviews. On the one hand, many praise the staff for being fantastic, friendly, efficient, professional and welcoming. Guests appreciate the warm welcome they receive upon arrival, the helpfulness of staff at reception and in the bar and the courteous service from waiters in the restaurant. Some even received complimentary upgrades and generous attention from staff members. Many guests also found the hotel's leisure centre staff lovely and helpful.
On the other hand, some guests found certain staff members rude, unprofessional and disinterested. Complaints arose about a rude waitress, unfriendly breakfast staff, unhelpful receptionists and a rude restaurant manager. There were also reports of staff at the pool, conference centre and bar being unhelpful or rude. However, many guests still found the majority of the staff lovely, friendly and efficient.
Despite some negative interactions, guests generally appreciated the staff's efforts and noted that the hotel's facilities were comfortable and clean. Guests recommend this hotel for its easy location near the airport, lovely interior and helpful staff, albeit with some caveats.
