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Summary of reviewsHotel Dufour in Biel is celebrated for its prime location, perfectly positioned between the old and new town, making it a great base for exploring the city's attractions with ease. Its central yet tranquil setting affords guests the convenience of nearby public transport, the beach and a short, scenic walk to the train station with ample parking options available nearby.
The breakfast offerings at Hotel Dufour generally receive positive reviews with guests appreciating the variety and quality of the food, particularly the tasty bread and coffee. The friendly breakfast staff contributes to a pleasant morning atmosphere, although occasional delays and limited selections have been noted.
When it comes to the rooms, opinions are mixed. Guests appreciate the spaciousness, cleanliness and comfort with well-organized layouts and necessary amenities. However, some have reported issues such as outdated fixtures, lack of air conditioning and minor cleanliness concerns. Despite these, the rooms are often seen as functional and satisfactory for a comfortable stay.
Cleanliness receives varied feedback with many praising the hotel for being well-maintained and clean overall. However, specific issues such as mold, outdated decor and inconsistent cleaning standards have been highlighted by some guests, indicating areas for improvement.
The staff at Hotel Dufour are frequently commended for their friendliness and helpfulness, providing a warm welcome and efficient check-in process. Guests appreciate the high standard of customer service, though there have been occasional mentions of language barriers and unprofessionalism, particularly at the reception during off-hours.
Parking at the hotel requires some planning as there is no on-site private parking, but nearby options, including an underground garage, are available at an extra cost. Street parking also requires frequent payments, which might be inconvenient for longer stays.
The hotel's beds receive mixed feedback with many guests finding them comfortable and of good size, while others have noted thin mattresses, poor-quality bedding and occasional noise issues.
In summary, Hotel Dufour offers a strategically located, friendly and generally comfortable stay with certain areas such as room updates and consistent cleanliness needing attention. The excellent location and accommodating staff make it a viable choice for travelers looking to explore Biel.
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