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Summary of reviewsScandic Sluseholmen, located in Copenhagen, receives high praise for multiple aspects of its hospitality, making it a recommended choice for many types of travelers.
The hotel's location is a significant plus, particularly for those who enjoy quieter surroundings yet seek easy connectivity to the city center. At about 6 km from downtown Copenhagen, guests find it convenient to bike or use various public transportation options, including a nearby bus stop and ferry station. The proximity to the Bella Center and nature spots adds to its appeal, although some ongoing construction in the area might be a slight drawback.
Breakfast at Scandic Sluseholmen stands out as a highlight of the stay. Guests frequently commend the delicious and extensive variety of breakfast options, including considerations for dietary preferences such as gluten-free choices and milk alternatives. The well-organized service and the standout buffet make mornings at the hotel particularly delightful, though some occasional issues with variety and restocking have been noted.
Guests also have mixed experiences with the hotel's dinner service. While the food's quality receives positive feedback, the limited dining options and inconsistent restaurant hours, especially during evenings and weekends, sometimes lead to inconvenience.
The rooms are widely appreciated for their spaciousness, modern decor and comfort. Amenities cater well to both work and leisure with many guests noting the efficiency of soundproofing and the cleanliness maintained in the rooms. However, some rooms lack essential facilities like air conditioning and mini-fridges and there are occasional issues with noise and minor maintenance concerns.
Cleanliness in the hotel generally receives favorable reviews, though a few guests have reported inconsistent housekeeping standards. Overall, the majority of guests find the rooms clean and well-maintained with bright and appealing interiors.
The staff at Scandic Sluseholmen is frequently highlighted for their friendliness, professionalism and helpfulness. Guest experiences with the staff significantly enhance their stay, contributing to a welcoming and supportive environment.
Free Wi-Fi is provided but tends to garner mixed feedback. While it is adequate for basic tasks, many guests experience issues with connectivity, particularly in the rooms. The service often seems unreliable, prompting suggestions for improvement.
The hotel's gym is well-received, described as well-equipped despite being small and not often crowded. This allows guests to maintain their fitness routines comfortably with additional leisure options like billiards available.
Parking at Scandic Sluseholmen is convenient and frequently praised. Guests appreciate the ample free parking available both on-site and nearby, finding it secure and easy to use.
The hotel is notably family-friendly, offering spacious family rooms, kid-focused amenities and even pet-friendly policies, creating a welcoming environment for guests of all ages.
Beds in the hotel generally receive positive remarks for their comfort and spaciousness, though some guests find them too soft, suggesting a need for varied mattress options.
In conclusion, Scandic Sluseholmen provides a satisfying and well-rounded hotel experience with its strategic location, commendable breakfast and hospitable staff. Minor areas for improvement include dinner availability, Wi-Fi reliability and enhanced room amenities. Nonetheless, it remains a solid choice for travelers seeking comfort, convenience and a touch of tranquility in Copenhagen. Show more
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Categories
Hotel Taking Steps Towards Sustainability
As a Scandic property, Scandic Sluseholmen likely adheres to Scandic's broader sustainability initiatives, which often include energy efficiency and waste reduction.
Business Hotel
This hotel has 215 bedrooms and 24 meeting rooms. It offers modern facilities suitable for business events and conferences.
Hotel with Parking
This hotel provides parking and is located in a vibrant area. It combines convenience with modern accommodations.
EV charging stations
Accessible Hotel
Scandic Sluseholmen is an accessible hotel and is part of the Scandic chain. Scandic hotels prioritize accessibility and offer features such as borrowing wheelchairs or mobility scooters and inclusive service.
Hotel with EV Charging Stations
This hotel offers EV charging stations for guests. Additional information regarding the number and type of chargers is not available.
Hotel near Golf Courses
Family Friendly Hotel
4-Star Hotel
Room Types
Superior Twin RoomSpacious room with city and marina views. Offers a work desk, minibar plus cable and Pay TV options.
Standard Twin RoomIncludes a flat-screen TV, work desk and private bathroom with shower and hairdryer.
Standard King RoomProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room features a wardrobe, heating, a flat-screen TV and city views. The unit offers 1 bed.
Superior King RoomFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room features a tea and coffee maker, a wardrobe, heating, a flat-screen TV, as well as sea views. The unit has 1 bed.
Standard Family Room ThreeProviding free toiletries, this family room includes a private bathroom with a shower and a hairdryer. This family room features a wardrobe, heating, a flat-screen TV and city views. The unit offers 1 bed and 1 futon.
Junior SuiteThis suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The suite provides a tea and coffee maker, a wardrobe, heating and a flat-screen TV. The unit offers 2 beds.
SuiteThis spacious suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The suite features a coffee machine, a dining area, a wardrobe, heating, as well as a flat-screen TV. The unit has 2 beds.
Guest Reviews
7.5
Good
Location
Scandic Sluseholmen enjoys a very favorable location for those who prefer quieter surroundings while still maintaining connectivity to Copenhagen's city center. Situated approximately 6 km away from the city center, the hotel is well-suited for people who enjoy biking with many guests appreciating the convenience of reaching downtown Copenhagen within a comfortable ride.
Public transportation options are abundant and accessible with a bus stop right in front of the hotel and a ferry station just a 5-minute walk away. These connections make it relatively easy to explore the city's attractions. Furthermore, the hotel stands close to the highway exit and the Öresund Bridge, making it a convenient spot for those traveling by car.
The neighborhood of Sluseholmen, renowned for its canals, offers a picturesque setting, though it's worth noting the ongoing construction in the area. Some guests have found the surroundings less attractive due to this development. However, despite the proximity to busy roads and the construction sites, rooms are reported to be remarkably quiet, contributing to a restful experience.
For guests attending events at the Bella Center, the hotel is conveniently located nearby, making it an ideal choice for conference attendees. It’s also close to attractions like Fisketorvet and offers easy access to nature spots which is perfect for those seeking a blend of urban and natural landscapes.
Overall, the hotel's strategic location ensures good public transport connections, making it a practical base for experiencing both the tranquil outer districts and the vibrant city center of Copenhagen. However, potential visitors should be aware of the area's ongoing development and the distance from central downtown amenities.
Breakfast
Scandic Sluseholmen consistently receives commendations for its breakfast offerings, highlighted by guests as a standout feature of their stay. The breakfast is frequently described as delicious, lovely and excellent with many appreciating the great variety and extensive selection available. Guests have noted the inclusion of gluten-free options and various milk alternatives, accommodating diverse dietary needs. A standout feature is the rich and slightly unusual buffet, adding a touch of uniqueness to the morning meal.
Guests also noted the well-organized setup of the breakfast service, which ensures a smooth dining experience despite the sometimes crowded environment. Many reviews mentioned the freshness and high quality of the food, which is both appealing and satisfying. Additionally, the staff's friendliness and readiness to help enhanced the overall breakfast experience.
However, there are some remarks about the limited variety on certain days with a few guests finding the selection monotonous over the duration of their stay. Some guests encountered issues related to breakfast booking systems and the replenishment of food items during peak times, leading to occasional dissatisfaction. A small number of reviews pointed out that the breakfast could be a bit bland or below average.
Overall, the breakfast at Scandic Sluseholmen is highly praised for its taste, variety and quality, making it a highlight for many guests and contributing positively to their overall hotel experience.
Dinner
Scandic Sluseholmen has garnered mixed feedback regarding its dinner offerings. Guests generally praised the quality of the food with many noting that it tasted very good and some specifically highlighted delicious dishes like steaks and burgers. However, there were significant concerns regarding the availability and variety of dining options. The restaurant and bar were often closed in the evenings and weekends, leaving guests without the option for dinner at the hotel. This led many to seek nearby restaurants instead.
When the restaurant was open, the menu was reported to be limited and sometimes expensive with one guest noting they paid a steep price for a simple beverage. Despite these issues, the hotel created a positive dining experience with a nice vibe in the bar during open hours and delicious dinners served by kind and professional wait staff. The limited dinner options and inconsistent restaurant hours, however, proved to be a source of frustration for many visitors, especially over the weekends.
Rooms
Scandic Sluseholmen offers a diverse range of accommodations that cater to various needs. Guests frequently praise the hotel's rooms for their spaciousness and modern, stylish decor. Comfort is a key highlight with many noting the comfortable beds and well-soundproofed environment, contributing to a relaxing stay.
The cleanliness of the rooms is consistently commended with particular emphasis on the meticulous room cleaning. The rooms generally have large, bright windows offering great views, which adds to the positive experience. Guests also appreciate the practical amenities available, such as well-equipped modern rooms suited for work and leisure.
However, there are some areas for improvement. Certain rooms have been reported to lack essential facilities such as air conditioning, fridges and kettles. Noise can be an issue for rooms facing busy streets and occasionally, some rooms are described as tired or in need of better maintenance. The placement of light switches and other minor inconveniences are also noted by some guests.
Despite these drawbacks, the overall impression of the rooms at Scandic Sluseholmen is favorable, especially regarding their size, comfort and modernity. The hotel’s free parking and friendly staff are additional perks that enhance the guest experience. With its clean, spacious and comfortable rooms, Scandic Sluseholmen is a solid choice for travelers seeking a balance of simplicity and modern convenience.
Beds
Scandic Sluseholmen offers generally comfortable beds with many guests highlighting the coziness and good quality of the bedding. Comments frequently mention big and spacious double beds, which add to the overall comfort. The majority of reviews also emphasize the softness of the beds, which some guests find ideal for a good night's sleep.
However, a few guests found the beds too soft, leading to discomfort. Some reviews noted issues such as smaller bed sizes, uncomfortable mattresses and poor-quality bedding in certain cases. Additionally, there were sporadic complaints concerning single bedding provided for double beds, which was considered less than ideal.
Overall, the positive reviews outweigh the negative ones with many guests enjoying a comfortable and restful sleep. Nonetheless, there is room for improvement concerning mattress firmness and bedding quality for a better sleep experience.
Cleanliness
Scandic Sluseholmen in Copenhagen has received mixed reviews regarding its cleanliness. On a positive note, many guests have praised the hotel for its clean and spacious rooms, noting that everything from the bathroom to the room itself was very clean and tidy. Modern decor and comfortable furnishings enhance the overall appearance. Guests appreciated the bright breakfast area and the delicious breakfast buffet, adding to a generally pleasant experience.
However, there were several reports of inconsistent cleaning standards. Some guests highlighted issues such as dirty drink glasses, foreign hairs on the toilet, dusty and dirty surfaces and the presence of mold. Specific concerns included crumbs and dust under the table, snot smears on the bathroom wall, a dirty trash can and sticky tables. Additionally, some guests were dissatisfied with the room cleaning schedules, noting the lack of daily housekeeping unless specifically requested, which seemed to be a policy linked to environmental considerations or staff shortages during the pandemic.
While the hotel's overall cleanliness was generally commended, the inconsistency left some guests desiring more reliable housekeeping services.
Staff
At Scandic Sluseholmen, the standout feature often highlighted by guests is the commendable quality of the staff. Descriptions of the hotel personnel frequently include terms such as friendly, accommodating and helpful. Guests consistently report that staff members are not only polite and attentive but also incredibly supportive and service-oriented. The reception team is particularly praised for its warm welcome and professional manner, ensuring a smooth check-in process and readily assisting with any special requests or queries.
Despite the overwhelmingly positive feedback, a few reviews did note some instances of perceived unfriendliness or condescension from specific staff members, as well as occasional issues stemming from a shortage of personnel. However, these isolated incidents seem to be exceptions rather than the rule.
Overall, the general consensus suggests that visitors can expect a pleasant experience with a staff that is not only approachable and service-minded but also dedicated to making their stay as comfortable and enjoyable as possible.
Wi-Fi
Scandic Sluseholmen offers complimentary Wi-Fi for its guests, but the experience with the service varies widely. Some guests found the Wi-Fi speed acceptable for basic tasks, while others reported significant issues. Several reviews highlighted that Wi-Fi connectivity in the rooms was poor, often sufficient only for simple emailing and not for more demanding tasks like video conferencing. In some cases, the Wi-Fi was not available throughout the entire hotel and only worked in the lobby and bar. Others noted that the Wi-Fi login page frequently malfunctioned, making it difficult to access the internet. Guests expressed frustration with the slow speeds and poor reliability with some indicating that the signal was so weak it affected basic internet browsing tasks. Despite the free access, security concerns were also raised as no password was required. The consensus suggests that while the hotel provides free Wi-Fi, its performance could be greatly improved to meet the needs of modern travelers.
Gym
Scandic Sluseholmen offers a range of fitness options, including a well-equipped, top-notch gym and various facilities for working out. The fitness center is noted for being great and not crowded, providing a comfortable space for exercise. Yoga mats are provided for those who practice and there's the added benefit of a pool table and the ability to play billiards, allowing for some leisure activity post-workout. However, some guests have encountered closures or wished for a gym when it was not available. Generally, the gym is described as small but good, offering ample opportunity for a satisfying workout experience.
Parking
Scandic Sluseholmen offers ample and convenient parking options for its guests, which has generally received positive feedback. Many reviewers highlighted the presence of free parking, both in front of the hotel and within a large parking lot on-site, making it easy to find a spot upon arrival. The availability of free outdoor parking, even on weekends, adds to the convenience, ensuring that guests have little trouble securing a space for their vehicles. Additionally, the parking facilities are well appreciated for being secure and easy to navigate. Although there were isolated comments about the parking lot being full upon arrival or perceived as small, the overall consensus is that parking at Scandic Sluseholmen is good and hassle-free.
Family
Scandic Sluseholmen stands out as a stellar choice for families seeking a welcoming stay. The hotel is praised for its family-friendly atmosphere and a plethora of kid-friendly activities. Families have access to spacious and clean family rooms, perfect for comfortable sharing and there’s the added bonus of family suites that cater to larger groups.
Children are delighted by thoughtful touches such as a playground and special treats like pancakes and optional children's drinks in the bar. The hotel also offers reliable childcare services, allowing adults some peace of mind and relaxation. Dining at the hotel caters to all family members, including a nice selection for vegetarians, ensuring everyone finds something they enjoy.
The experience is enriched by small yet significant gestures, such as gifts for children, that make young guests feel special. This child-friendly environment, coupled with spacious accommodations, makes Scandic Sluseholmen an ideal destination for a peaceful and enjoyable family vacation—smiles included. Additionally, the hotel’s dog-friendly policy means that even four-legged family members are welcome, completing the family-friendly experience.
4 Star
Scandic Sluseholmen presents itself as a 4-star hotel and while some reviewers confirm it lives up to this rating, others feel it falls short of the expectations associated with such a classification. The positive feedback highlights a genuine four-star service with premium facilities that contribute to an overall high-end experience. Guests appreciated the modern, well-equipped rooms and the standard of amenities provided, which align with what one would expect from a hotel of this ranking.
However, there are several reviews pointing out inconsistencies in the services delivered. There were multiple mentions of minor inconveniences, including issues with housekeeping and breakfast services, suggesting that more attention to detail is needed to fully meet the 4-star standard consistently. Some guests expressed disappointment, stating that their experiences did not match up to what one might anticipate from a four-star hotel, indicating a need for improvement in certain areas.
In essence, Scandic Sluseholmen offers a notable experience for some, but there is a clear message that enhancements in service delivery could help in meeting the expectations that come with a higher star rating. The price point, while on the higher side, should ideally reflect an impeccable four-star experience consistently across all services.
Business
Scandic Sluseholmen emerges as a highly recommended destination for business travelers and corporate stays. With top-notch business facilities and conference rooms that are well-equipped for meetings and seminars, it offers a conducive environment for work-related activities. The hotel's location is particularly convenient for business operations in Copenhagen. Guests have noted that the Wi-Fi speed is sufficient for work, adding to the overall suitability for business stays.
The price performance ratio has been highlighted as excellent, making it an ideal spot for short business trips and conferences. The hotel staff, proficient in English, provides exceptional service, further enhancing the business travel experience. Although the hotel has been described as relatively not good enough for a 4-star rating and the price sometimes doesn't match the experience, the overall feedback leans favorably towards business convenience. The room facilities are conducive to work, ensuring that business travelers have the necessary amenities to conduct their work efficiently during their stay.
Accessible
Scandic Sluseholmen offers a commendable level of accessibility for guests with disabilities. The hotel is fully compliant with ADA standards, ensuring support for various disabilities. Guests with mobility devices can easily navigate the premises, thanks to wide doorways and accessible bathrooms. The rooms are specially designed to cater to individuals with disabilities and accessible parking is available for those arriving by car.
The hotel is wheelchair-friendly and also provides accessible rooms that offer lovely views. The property can be reached effortlessly by both car and public transport, although some signs for pedestrians and vehicles could be better defined. While the general accessibility is highly rated, improvements are needed especially for guests relying on public transportation, as the location might not be the best for everyone. Despite these minor issues, Scandic Sluseholmen remains a very accessible hotel, suitable for guests with larger vehicles and offering good overall accessibility for those with specific needs.
Luxury
Scandic Sluseholmen offers a variety of experiences for its guests, featuring rooms that many describe as luxurious and equipped with upscale amenities. The hotel aims to provide a high-end experience with its premium facilities and several guests affirm that the room and service deliver genuine four-star quality. However, opinions vary, as some reviews suggest that the overall luxury level is modest and the hotel sometimes feels more aligned with a budget experience. While it does possess certain luxury aspects, those seeking an undeniably luxurious stay may need to consider other options.
Dog Friendly
Guests have praised Scandic Sluseholmen for its dog-friendly facilities and services, highlighting the dedicated pet rooms and pet-friendly spaces. The hotel provides green areas around the premises for convenient dog walking, especially beneficial for outings towards the bridge behind the hotel. These features make it a good starting point for day trips with pets. The smaller dog fee is another notable positive aspect for pet owners. However, one review mentioned the requirement to accept a specific room due to having a dog, indicating that there may be some limitations in room choice for guests with pets.
No, Scandic Sluseholmen doesn't have any pool.
No, a spa isn't available at Scandic Sluseholmen.
No, Scandic Sluseholmen doesn't allow dogs.
Yes, parking facilities are available at Scandic Sluseholmen.