Novotel BH Savassi consistently receives positive feedback for its excellent location in Belo Horizonte's vibrant Savassi neighborhood. Guests appreciate its proximity to numerous bars, restaurants, shopping centers and tourist attractions, making it an ideal choice for both business and leisure travelers. The hotel's modern, clean facilities and spacious, comfortable rooms are frequently highlighted, alongside commendations for the attentive and helpful staff.
The breakfast service, characterized by a diverse selection of fruits, breads, cheeses and juices, is generally described as wonderful and well-prepared. Special mentions are made of regional touches and homemade items, contributing to a memorable dining experience. Although some guests find the cost high and occasional issues with variety, the majority views it favorably.
Dinner at the hotel's Nuuu Restaurant garners acclaim for its delicious, well-prepared dishes and quality service with standout mentions for waiters like Mr. Batista. Despite some mixed reviews about service quality, the overall dining experience is well-regarded with praise for the restaurant’s regional dishes and a positive ambiance.
The rooms at Novotel BH Savassi are praised for their modern, functional design, spaciousness and impeccable cleanliness. Quality bedding and amenities, such as walk-in showers and accessible rooms for disabled guests, contribute to a comfortable stay. Despite a few isolated issues with initial cleanliness and noise, the general consensus is that the rooms are inviting and well-maintained, often featuring stunning views.
Cleanliness throughout the hotel is commended, from the spotless accommodations to the well-maintained common areas. Despite minor issues like old towels and black mold stains, the overall hygiene and comfort standards receive high marks.
Staff at Novotel BH Savassi consistently earn accolades for their politeness, friendliness and exceptional helpfulness. Special mentions for employees like Marcelo, Célio, Givan and Alan highlight the team’s dedication to ensuring a pleasant guest experience. Though check-in can be slow and some service in the restaurant needs improvement, the staff's proactive problem-solving and charm create a welcoming atmosphere.
The WiFi quality receives mixed reviews with some guests finding it good but others experiencing instability and weak connectivity. Conversely, the gym is noted for its modern equipment, cleanliness and 24-hour availability, despite feedback suggesting possible renovations.
Parking services, managed via an outsourced valet system, come with additional fees and mixed reviews about efficiency. Some guests experience delays and extra costs, but the location and overall amenities frequently outweigh these concerns.
Families particularly enjoy the hotel, praising its amenities and family-friendly features like a lobby slide—a hit with children. The hotel offers quality food and services, making it a preferred choice for family travel.
The hotel's beds are frequently lauded for their exceptional comfort, contributing to a restful night's sleep. Despite rare mentions of hard mattresses, the general sentiment is positive with emphasis on the room's modernity and cleanliness.
Overall, Novotel BH Savassi delivers on its four-star promise with modern, clean rooms, comfortable beds and excellent service. While a few areas like amenities could see improvement, the hotel stands out as a top choice in Belo Horizonte, effectively combining comfort, location and quality service.