Courtyard Charlotte Concord
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Summary of reviewsThe Courtyard Charlotte Concord is widely appreciated for its ideal location, providing guests with convenient access to a variety of dining and entertainment options, as well as nearby attractions like the Charlotte Speedway and Great Wolf Lodge. The setting is described as both clean and quiet, enhancing the overall experience for visitors. Complementing the location, the hotel offers a good breakfast and is supported by attentive staff, contributing to a well-rounded and enjoyable stay.
Breakfast at the hotel receives mixed reviews. While many guests have praised the quality of the breakfast and the friendly, knowledgeable staff at the bistro, others have noted areas for improvement, particularly in terms of the variety and the cost of breakfast options. The atmosphere at the bistro remains a highlight for many, providing a pleasant start to the day despite some service delays.
Cleanliness is a standout feature at Courtyard Charlotte Concord, with consistent praise from guests who describe the hotel as very clean and well-maintained. The use of cleaning products contributes to a hygienic and welcoming environment, supported by a friendly and helpful staff that enhances the overall positive experience. Attention to maintaining this high standard is evident throughout the property.
The staff at the hotel are frequently commended for their exceptional service and friendliness, from the professionalism and politeness at check-in to the personalized care provided throughout the stay. Guests describe the team as warm and welcoming, making them feel important and at home. Specific mentions of outstanding staff members further underscore the attentive and personalized service.
However, there is room for improvement concerning the beds. Some guests have expressed dissatisfaction, noting that mattresses are worn, hard, and uncomfortable, with lumpy beds and hard pillows detracting from the overall experience. Despite these issues, the overall positive atmosphere and service at the hotel leave a strong impression on visitors.
Categories
Breakfast at the hotel receives mixed reviews. While many guests have praised the quality of the breakfast and the friendly, knowledgeable staff at the bistro, others have noted areas for improvement, particularly in terms of the variety and the cost of breakfast options. The atmosphere at the bistro remains a highlight for many, providing a pleasant start to the day despite some service delays.
Cleanliness is a standout feature at Courtyard Charlotte Concord, with consistent praise from guests who describe the hotel as very clean and well-maintained. The use of cleaning products contributes to a hygienic and welcoming environment, supported by a friendly and helpful staff that enhances the overall positive experience. Attention to maintaining this high standard is evident throughout the property.
The staff at the hotel are frequently commended for their exceptional service and friendliness, from the professionalism and politeness at check-in to the personalized care provided throughout the stay. Guests describe the team as warm and welcoming, making them feel important and at home. Specific mentions of outstanding staff members further underscore the attentive and personalized service.
However, there is room for improvement concerning the beds. Some guests have expressed dissatisfaction, noting that mattresses are worn, hard, and uncomfortable, with lumpy beds and hard pillows detracting from the overall experience. Despite these issues, the overall positive atmosphere and service at the hotel leave a strong impression on visitors.
Business Hotel
This hotel features over 2,000 sq. ft. of meeting space suitable for social or business events, accommodating from 2 to 150 people. Each room has a large desk with ample lighting, outlets, and an ergonomic chair, along with complimentary wireless internet.
Accessible Hotel
This hotel provides mobility and hearing accessible rooms with options for roll-in showers and tubs. Accessible rooms feature lever handles, lowered deadbolts, lowered electrical outlets, and TTY/TTD compatibility. Common areas are wheelchair accessible, and the hotel offers complimentary accessible parking.
3-Star Hotel
Courtyard by Marriott offers modern accommodations and amenities, including a fitness center and on-site dining. It is a reliable choice for travelers seeking comfort and convenience.
Guest Reviews
The Courtyard Charlotte Concord boasts an ideal location, appreciated by guests for its cleanliness and convenience. Situated in a quiet area, the hotel is a short distance from a variety of dining establishments and entertainment options, ensuring visitors have plenty to explore. It offers easy access to the Charlotte Speedway and other local attractions, including the nearby mall and Great Wolf Lodge. The location is described as perfect for those seeking proximity to the bustling offerings of the Concord area. In addition to the favorable location, the hotel is noted for its good breakfast and attentive staff, making for a pleasant and well-rounded stay.
Guests have shared a range of experiences with the breakfast offerings at Courtyard Charlotte Concord. On the positive side, several visitors noted the quality of breakfast, describing it as wonderful and praising the friendly and knowledgeable staff at the bistro in the lobby. The atmosphere at the bistro has been highlighted as excellent, contributing to a pleasant start to the day.
However, some guests expressed dissatisfaction with certain aspects of the breakfast service. There is a sentiment that the breakfast options could benefit from an upgrade, as offerings like fruit and cereal were deemed insufficient by some. Additionally, guests highlighted the lack of a complimentary breakfast, expressing frustration at having to pay for breakfast, which some found to be a bit expensive. Instances of service delays were also mentioned, with staff taking longer than expected to serve guests. Overall, while the quality and atmosphere received praise, the pricing and range of options left room for improvement in some guests' experiences.
Guests of Courtyard Charlotte Concord have expressed some dissatisfaction with the beds at the hotel. Several reviews highlight that mattresses are worn out and tend to be hard and uncomfortable. Some guests found the beds to be lumpy, adding to the discomfort. The pillows have also been described as very hard. Additionally, there have been mentions of dirty bed covers, which detract from the overall experience. Overall, guests seem to encounter issues regarding the comfort and quality of the beds during their stay at the hotel.
The Courtyard Charlotte Concord has received consistent praise for its high standards of cleanliness. Guests frequently describe the hotel as "very clean," noting that the rooms and the property overall are well-maintained. The atmosphere is enhanced by the evident use of cleaning products, like bleach, which testify to the hotel's commitment to a hygienic environment. The clean and welcoming surroundings contribute to the appeal of the hotel, complemented by its convenient location. Guests also appreciate the helpful and friendly staff, which adds to the overall positive experience. While the reviews suggest a need for some additional attention to specific areas, the overall sentiment towards cleanliness remains highly favorable.
The staff at Courtyard Charlotte Concord consistently receives high praise from guests for their exceptional service and friendliness. From the moment of check-in, the team is noted for their professionalism, politeness, and courteous demeanor. Guests frequently highlight the outstanding customer service provided by the staff, who manage to maintain a friendly and helpful attitude even during busy times. The warm and welcoming nature of the team makes guests feel important and at home. Specific mentions of staff members, such as Amanda at the front desk, reflect the personalized and attentive care that the hotel staff extends to each visitor. Overall, staying at this hotel comes with the assurance of being well-cared for by a pleasant and professional team.
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Location
Breakfast
However, some guests expressed dissatisfaction with certain aspects of the breakfast service. There is a sentiment that the breakfast options could benefit from an upgrade, as offerings like fruit and cereal were deemed insufficient by some. Additionally, guests highlighted the lack of a complimentary breakfast, expressing frustration at having to pay for breakfast, which some found to be a bit expensive. Instances of service delays were also mentioned, with staff taking longer than expected to serve guests. Overall, while the quality and atmosphere received praise, the pricing and range of options left room for improvement in some guests' experiences.
Beds
Cleanliness
Staff
No, Courtyard Charlotte Concord doesn't have any pool.
No, a spa isn't available at Courtyard Charlotte Concord.
No, Courtyard Charlotte Concord doesn't allow dogs.
No, parking facilities aren't available at Courtyard Charlotte Concord.
No, Courtyard Charlotte Concord doesn't have a gym.
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