Premier Inns Concord
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Summary of reviewsPremier Inns Concord is highly praised for its prime and convenient location, close to downtown and the freeway, offering easy access to various attractions, restaurants, shops and entertainment options. Despite being near the highway, the hotel maintains a quiet and serene environment, ensuring a restful experience for guests. The availability of parking and the ease of accessibility are additional bonuses that contribute to the positive location reviews.
However, the absence of breakfast services, including basic amenities like coffee machines or microwaves in the rooms, is a commonly noted drawback. Guests frequently express a desire for even minimal breakfast offerings, but the convenience of the hotel's location often mitigates this concern.
The rooms at Premier Inns Concord receive mixed feedback. Many visitors appreciate the cleanliness, size and comfortable beds with efficient air conditioning and favorable views being additional perks for some. Nevertheless, numerous reviews highlight significant maintenance and cleanliness issues, such as mold in the showers, broken fixtures, unpleasant odors, insect infestations and thin and worn-out bedding. The inconsistency in room quality suggests a need for better upkeep and repairs.
Cleanliness is another area with mixed reviews. While many guests find the rooms to be clean, quiet and affordably priced, others report issues such as unpleasant smells, dusty environments and visible mold. The quality of the maid service varies with some guests commending it as exceptional while others encounter rudeness or curt staff members. The perception of safety and maintenance also fluctuates among reviews.
The staff at Premier Inns Concord generally receive high praise for their friendliness, helpfulness and attentiveness. The front desk staff and maid service are often highlighted for their exceptional customer service, swift problem resolution and consideration for guest safety, particularly regarding children. Although there are occasional complaints about rude interactions, the overall consensus is that the staff significantly contribute to a positive guest experience.
One major area of dissatisfaction is the internet service. The absence of free wifi and the additional cost for accessing the spotty and unreliable paid wifi service are common complaints. This adds to frustration, especially in a tech-centric region like the Bay Area. However, the management’s professional conduct in addressing this issue is noted positively.
Parking facilities at the hotel are well-received with guests appreciating the ample, well-lit parking lot and the presence of on-site security personnel, which adds a level of reassurance. Although there are occasional mentions of speed bumps and vehicle break-ins, the overall parking experience is regarded positively.
In summary, Premier Inns Concord has a lot to offer in terms of location, staff friendliness and some aspects of room comfort. However, improvements in room maintenance, cleanliness, breakfast availability and wifi service could greatly enhance overall guest satisfaction.
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However, the absence of breakfast services, including basic amenities like coffee machines or microwaves in the rooms, is a commonly noted drawback. Guests frequently express a desire for even minimal breakfast offerings, but the convenience of the hotel's location often mitigates this concern.
The rooms at Premier Inns Concord receive mixed feedback. Many visitors appreciate the cleanliness, size and comfortable beds with efficient air conditioning and favorable views being additional perks for some. Nevertheless, numerous reviews highlight significant maintenance and cleanliness issues, such as mold in the showers, broken fixtures, unpleasant odors, insect infestations and thin and worn-out bedding. The inconsistency in room quality suggests a need for better upkeep and repairs.
Cleanliness is another area with mixed reviews. While many guests find the rooms to be clean, quiet and affordably priced, others report issues such as unpleasant smells, dusty environments and visible mold. The quality of the maid service varies with some guests commending it as exceptional while others encounter rudeness or curt staff members. The perception of safety and maintenance also fluctuates among reviews.
The staff at Premier Inns Concord generally receive high praise for their friendliness, helpfulness and attentiveness. The front desk staff and maid service are often highlighted for their exceptional customer service, swift problem resolution and consideration for guest safety, particularly regarding children. Although there are occasional complaints about rude interactions, the overall consensus is that the staff significantly contribute to a positive guest experience.
One major area of dissatisfaction is the internet service. The absence of free wifi and the additional cost for accessing the spotty and unreliable paid wifi service are common complaints. This adds to frustration, especially in a tech-centric region like the Bay Area. However, the management’s professional conduct in addressing this issue is noted positively.
Parking facilities at the hotel are well-received with guests appreciating the ample, well-lit parking lot and the presence of on-site security personnel, which adds a level of reassurance. Although there are occasional mentions of speed bumps and vehicle break-ins, the overall parking experience is regarded positively.
In summary, Premier Inns Concord has a lot to offer in terms of location, staff friendliness and some aspects of room comfort. However, improvements in room maintenance, cleanliness, breakfast availability and wifi service could greatly enhance overall guest satisfaction.
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Guest Reviews
Premier Inns Concord boasts a prime location that many guests find highly convenient and accessible. Situated close to downtown and the freeway, the hotel provides easy access to various attractions and amenities in town. The surrounding area is noted for being clean and organized, contributing to a pleasant stay for visitors. Guests appreciate the proximity to a variety of restaurants, shops and entertainment options, making it easy to walk to most destinations and enjoy everything the area has to offer.
Despite being near the highway, the hotel manages to maintain a quiet and serene environment, ensuring a restful experience for those who stay. The availability of parking and the ease of getting to the hotel are additional bonuses that guests frequently mention.
However, some reviewers point out that the neighborhood can feel rough and lacks certain amenities like breakfast or coffee. Nevertheless, for those visiting relatives or needing quick access to various local spots, Premier Inns Concord remains a practical and well-located choice.
Premier Inns Concord receives notable praise for its excellent location, but there is a conspicuous absence of breakfast services. Guests repeatedly express a desire for any sort of breakfast offering, even something as simple as coffee and donuts. The lack of a breakfast provision includes no coffee machines or microwaves in the rooms, leaving limited options for those who might want warm food. Despite these areas for improvement, the convenience of the hotel's location continues to receive favorable remarks from guests.
Premier Inns Concord presents a mixed bag when it comes to guest experiences with the rooms. A number of visitors appreciated the cleanliness of the rooms and the comfort of the beds with some finding the size of the room ample and the location convenient for travel needs. The comfort level of the rooms is generally regarded positively. The coolness of the air conditioning was effective upon arrival and certain rooms offered favorable views, such as a good vantage point of the parking lot.
However, there were significant drawbacks noted across multiple reviews that should not be overlooked. Issues such as the mold in the showers, broken bathroom doors and malfunctioning refrigerators were recurrent themes. Some guests reported unpleasant odors, ranging from a general bad smell to specific issues like cigarette smells in non-smoking rooms and a urine odor. Guests also highlighted dissatisfaction with the quality of the bedding, noting thin towels, very bad beds and worn-out sheets.
The general state of maintenance and cleanliness appeared to disappoint many with mentions of stains on floors and carpets, old and dirty sheets and cockroaches being found in the rooms. Several reviews noted a lack of upkeep rather than outright dirtiness, implying that the facilities could benefit greatly from some attention and repairs. Additionally, reports of noise and even gunshot sounds in the area contributed to an atmosphere that some guests found unsettling.
In summary, while the Premier Inns Concord offers some strengths in room cleanliness and size, considerable improvements in maintenance, odor management and guest amenities such as working refrigerators and better bedding could significantly enhance guest satisfaction.
Premier Inns Concord has garnered mixed reviews regarding its beds, highlighting both positive experiences and some areas for improvement. Guests frequently mentioned the beds as being comfortable with several noting that they were very clean and provided a good night's sleep. A few reviews even went as far as to call the beds great and among the most comfortable they had ever experienced, which is certainly a strong endorsement for travelers prioritizing a good rest.
However, some guests did report issues with certain beds, such as old and uncomfortable mattresses that need replacing, while others pointed out that certain beds had dips or were too soft, indicating varied conditions across the rooms. There were also isolated complaints of beds that reeked of unpleasant odors or had bug problems, suggesting inconsistencies in maintenance and cleanliness.
Overall, while the comfort and cleanliness of the beds at Premier Inns Concord are frequently praised, there are significant concerns that need addressing to ensure a consistently pleasant experience for all guests.
Premier Inns Concord received mixed reviews regarding its cleanliness. Many guests appreciated the affordability and noted that their rooms were clean and quiet. The rooms were frequently described as clean with some highlighting that the beds were big and comfortable. Several guests also expressed satisfaction with the room’s maintenance and the quiet environment.
However, numerous reviews contrasted this positive feedback by pointing out significant cleanliness issues. Problems included unpleasant odors, particularly in the lobby and rooms, as well as visible mold in the showers. Some rooms were reported to have broken fixtures, persistent smells and insect infestations. Reviews also mentioned dirty carpets, dusty rooms and an overall unclean environment in some areas.
The staff received mixed feedback. While some guests commended the maid service as exceptional, others described encounters with rude or curt staff members. Additionally, some guests felt the hotel environment was unsafe or poorly maintained, suggesting variability in the quality of both service and facilities.
Overall, guests seemed to find value in the price and appreciated the cleanliness when it was present, but experiences varied significantly with some facing notable cleanliness and maintenance concerns.
Premier Inns Concord boasts a team of staff that frequently earns high praise from guests for their exceptional friendliness and helpfulness. The front desk staff and maid service are often highlighted for their attentiveness and pleasant demeanor. Guests appreciate the impressive kindness and consistent good moods of the reception staff, who are always noted for their customer service skills. Many reviews commend specific team members for their accommodating nature and swift problem resolution, such as quickly addressing issues like room air conditioning.
Notably, guests also mention the enhanced security measures, especially when children are present, indicating a thoughtful consideration for safety. The management and general hotel team are described as very helpful and understanding, particularly in handling guest concerns and providing pleasant customer experiences.
However, while the majority of feedback is overwhelmingly positive about the friendliness and competency of the staff, there are occasional remarks about rudeness and unsatisfactory interactions with some team members. Despite these instances, the general consensus leans towards a highly commendable level of service with many guests expressing their overall satisfaction with the warmth and efficiency of Premier Inns Concord’s staff.
The wifi experience at Premier Inns Concord has generated a consistent stream of dissatisfaction among guests. Numerous reviews highlight that not only is there no free wifi, but there is an additional cost for accessing the internet. Guests frequently mention the inconvenience of having to pay for wifi in an era where free internet access is commonly provided, particularly in a tech-centric region like the Bay Area. The paid wifi service is described as spotty and prone to disconnections, adding to the frustration. This inconsistent connectivity, coupled with additional charges, leaves many guests feeling disappointed. Despite these concerns, the professional conduct of certain managers is noted positively in the feedback, suggesting an effort to mitigate the drawbacks in service.
Premier Inns Concord offers a parking lot with good lighting, which contributes to a feeling of safety. The parking area is often described as ample and wonderful and it conveniently provides poop bags for pets on the property. Additionally, the hotel's proximity to the freeway and on-site security in the parking lot are notable advantages. However, some guests have mentioned issues such as crazy speed bumps and occasional vehicle break-ins. Despite these concerns, the presence of security personnel adds a level of reassurance. The customer service and overall parking experience have received positive remarks from visitors.
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Location
Despite being near the highway, the hotel manages to maintain a quiet and serene environment, ensuring a restful experience for those who stay. The availability of parking and the ease of getting to the hotel are additional bonuses that guests frequently mention.
However, some reviewers point out that the neighborhood can feel rough and lacks certain amenities like breakfast or coffee. Nevertheless, for those visiting relatives or needing quick access to various local spots, Premier Inns Concord remains a practical and well-located choice.
Breakfast
Rooms
However, there were significant drawbacks noted across multiple reviews that should not be overlooked. Issues such as the mold in the showers, broken bathroom doors and malfunctioning refrigerators were recurrent themes. Some guests reported unpleasant odors, ranging from a general bad smell to specific issues like cigarette smells in non-smoking rooms and a urine odor. Guests also highlighted dissatisfaction with the quality of the bedding, noting thin towels, very bad beds and worn-out sheets.
The general state of maintenance and cleanliness appeared to disappoint many with mentions of stains on floors and carpets, old and dirty sheets and cockroaches being found in the rooms. Several reviews noted a lack of upkeep rather than outright dirtiness, implying that the facilities could benefit greatly from some attention and repairs. Additionally, reports of noise and even gunshot sounds in the area contributed to an atmosphere that some guests found unsettling.
In summary, while the Premier Inns Concord offers some strengths in room cleanliness and size, considerable improvements in maintenance, odor management and guest amenities such as working refrigerators and better bedding could significantly enhance guest satisfaction.
Beds
However, some guests did report issues with certain beds, such as old and uncomfortable mattresses that need replacing, while others pointed out that certain beds had dips or were too soft, indicating varied conditions across the rooms. There were also isolated complaints of beds that reeked of unpleasant odors or had bug problems, suggesting inconsistencies in maintenance and cleanliness.
Overall, while the comfort and cleanliness of the beds at Premier Inns Concord are frequently praised, there are significant concerns that need addressing to ensure a consistently pleasant experience for all guests.
Cleanliness
However, numerous reviews contrasted this positive feedback by pointing out significant cleanliness issues. Problems included unpleasant odors, particularly in the lobby and rooms, as well as visible mold in the showers. Some rooms were reported to have broken fixtures, persistent smells and insect infestations. Reviews also mentioned dirty carpets, dusty rooms and an overall unclean environment in some areas.
The staff received mixed feedback. While some guests commended the maid service as exceptional, others described encounters with rude or curt staff members. Additionally, some guests felt the hotel environment was unsafe or poorly maintained, suggesting variability in the quality of both service and facilities.
Overall, guests seemed to find value in the price and appreciated the cleanliness when it was present, but experiences varied significantly with some facing notable cleanliness and maintenance concerns.
Staff
Notably, guests also mention the enhanced security measures, especially when children are present, indicating a thoughtful consideration for safety. The management and general hotel team are described as very helpful and understanding, particularly in handling guest concerns and providing pleasant customer experiences.
However, while the majority of feedback is overwhelmingly positive about the friendliness and competency of the staff, there are occasional remarks about rudeness and unsatisfactory interactions with some team members. Despite these instances, the general consensus leans towards a highly commendable level of service with many guests expressing their overall satisfaction with the warmth and efficiency of Premier Inns Concord’s staff.
Wi-Fi
Parking
Yes, Premier Inns Concord has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Premier Inns Concord.
Yes, Premier Inns Concord welcomes dogs.
Yes, parking facilities are available at Premier Inns Concord.
No, Premier Inns Concord doesn't have a gym.
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