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Summary of reviewsThe DoubleTree by Hilton Los Angeles/Commerce offers an overall positive guest experience with many highlights contributing to its reputation. The hotel's excellent location near the Citadel Outlets makes it a favorite for shopping enthusiasts, providing convenient access to numerous stores and dining options within walking distance. Guests also appreciate the easy access to major highways, facilitating travel to downtown Los Angeles and other key areas. The vicinity is noted for being safe and well-maintained, enhancing the overall guest stay.
The breakfast experience draws high praise for its variety and quality. Guests report a delicious and rich selection with a welcoming atmosphere and attentive staff. Despite occasional critiques regarding the temperature of breakfast items and cost, the overall satisfaction remains high.
Rooms are generally described as spacious, clean and comfortable with a classy and upmarket feel. The comfort of the beds and pillows is highlighted, although some guests note the absence of a refrigerator and microwave and a few report issues with mattress quality. Cleanliness is frequently commended, although occasional concerns are raised about dirty carpets and limited cleaning services.
Staff consistently receive high marks for their friendliness, professionalism and attentiveness. Guests appreciate the warm welcomes, efficient check-ins and check-outs and the exceptional hospitality throughout their stay. While minor drawbacks like the lack of luggage assistance are noted, the staff's overall impact on the guest experience is significantly positive.
The hotel's pool area is well-maintained and offers a variety of options, including a heated pool and hot jacuzzi. Guests enjoy the clean and serene atmosphere with the pool being a convenient and pleasant amenity open until 10 PM.
Although feedback on the beds is mixed, many guests praise their comfort, contributing to a restful night's sleep. The overall cleanliness and the attentive staff further enhance the stay experience. Despite some areas for improvement, such as the addition of certain room amenities and addressing bed quality issues, the DoubleTree by Hilton Los Angeles/Commerce remains a highly recommended choice for those seeking a convenient and comfortable stay in the Los Angeles area. Show more
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Categories
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Pool Lap Lanes Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Pool Lap Lanes
Room Types
King Room with Sofa Bed - Non-SmokingThis room is furnished with a sofa bed.
King RoomRoom offers a cable TV, a desk and tea/coffee-making facilities.
One-Bedroom King Suite with Sofa BedThis suite features a separate living area with sofa bed.
King Room with Mobility Accessible TubThis air conditioned disability access room includes a cable TV, a work desk, a fridge and tea and coffee-making facilities.
King Room with Roll-In Shower - Mobility AccessibleThis double room features air conditioning, a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.
King RoomThis double room features air conditioning, a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.
Queen Room with Two Queen BedsThe unit has 2 beds.
Queen Room with Two Queen Beds - Amenities Delivered To RoomThe unit offers 2 beds.
Queen RoomThe unit has 1 bed.
Queen Room - Amenities Delivered To RoomThe unit has 1 bed.
Guest Reviews
8.1
Very Good
Location
The DoubleTree by Hilton Los Angeles/Commerce boasts an excellent location, particularly praised for its proximity to the Citadel Outlets, making it a prime spot for shopping enthusiasts. Guests highlight the convenience of having the outlet mall nearby with many stores and dining options within walking distance. The hotel's position also offers easy access to major highways, allowing for a straightforward commute to downtown Los Angeles and other key areas.
The immediate vicinity of the hotel is described as safe and well-maintained, contributing to a comfortable and pleasant stay. Many reviews commend the cleanliness and the attentive staff, adding to the overall positive experience. Though not within walking distance of major tourist destinations, the hotel provides free parking, which adds value for those planning to explore the wider area by car.
Overall, the DoubleTree by Hilton Los Angeles/Commerce is appreciated for its great location, especially for those whose primary interest lies in shopping and convenient access to surrounding districts.
Breakfast
The breakfast experience at DoubleTree by Hilton Los Angeles/Commerce generally receives high praise from guests. Many highlight the variety and quality of the offerings, describing it as delicious, very tasty and rich in options. The breakfast buffet stands out for its excellence and the welcoming atmosphere, paired with friendly and attentive staff. Guests find the breakfast worth paying for despite it not being included in the room rate, noting that it’s very good and astonishingly tasty. While the quality of the food and the quiet restaurant environment are frequently commended, there are occasional mentions of breakfast items being cold and critiques about the cost relative to the menu provided. Despite these few negative points, the overall satisfaction with the breakfast suggests a positive impact on guests' stay.
Rooms
The rooms at DoubleTree by Hilton Los Angeles/Commerce are generally described as spacious, clean and comfortable. The majority of guests note that the rooms provide a good amount of space, making them suitable for families with some mentioning the comfort of the beds and pillows. The rooms are often characterized as having a classy, upmarket feel and are well-maintained with a quiet and fresh ambiance.
However, there are consistent mentions of the absence of a refrigerator and microwave, which some guests find inconvenient. There are also a few criticisms regarding the comfort of the beds with some guests finding the mattresses too soft or experiencing issues like sinking in the middle. Cleanliness is largely praised, although a few reviews highlight areas for improvement, particularly with the bathroom floors.
Overall, while the rooms are viewed positively for their comfort and appearance, some guests feel that certain amenities and the quality of the beds could be improved to enhance the overall stay experience.
Beds
DoubleTree by Hilton Los Angeles/Commerce receives mixed feedback regarding its bedding, but there are some positive highlights. Many guests praise the beds and pillows for being extremely comfortable, contributing to a great night's sleep. The phrase "incredible" is used by some to describe the comfort level of the bedding. Additionally, certain reviews note that the hotel is very clean and staff has been responsive to guest needs.
However, there are also several complaints pointing out issues with the beds. Some guests report that the mattresses are old, too small or too soft, causing discomfort. Other comments mention that the beds tend to sink in the middle and the pillows can be super uncomfortable. For those valuing bed and room size, there are mentions that the rooms and beds may feel cramped by American standards. While the positive reviews highlight the comfort of the beds and the efficacy of the staff, prospective guests should be aware of the varying experiences regarding bed quality.
Cleanliness
The DoubleTree by Hilton Los Angeles/Commerce consistently receives positive feedback for its cleanliness. Guests frequently mention that the hotel and its rooms are very clean, spacious and comfortable, allowing for a pleasant stay. The hotel is described as upmarket with a classy appearance and the bedding contributes to a restful night's sleep. Many reviews highlight the excellent cleanliness, comfortable rooms and convenient location close to shopping malls and other attractions. However, some guests noted issues such as dirty carpets and limited cleaning services. Despite these occasional drawbacks, the overall cleanliness and hygiene of the hotel, including the bed linens, are highly praised. The lack of in-room amenities such as mini fridges and microwaves was also noted by some guests as areas for improvement.
Staff
The staff at DoubleTree by Hilton Los Angeles/Commerce consistently receives high praise from guests for their friendliness and helpfulness. Many reviews highlight how the staff went above and beyond to ensure a pleasant stay with particular kudos given to their attentiveness and accommodating nature. Guests repeatedly mention the warm welcome they received upon arrival and the efficient service provided during both check-in and check-out. Numerous comments point out the staff's professionalism and kindness, making interactions at various hotel points like the front desk and breakfast area notably enjoyable. However, a minor drawback noted is the lack of assistance with luggage. Overall, the staff's exceptional hospitality contributes significantly to a positive guest experience at this hotel.
Pool
The DoubleTree by Hilton Los Angeles/Commerce offers an impressive pool area that guests have found exceptional and beautifully maintained. With a large pool and a smaller option, as well as a heated pool and hot jacuzzi, there's variety to suit different preferences. The pool and adjacent dining area provide a pleasant environment for relaxation. Guests have appreciated the pool being open until 10 PM, making it a convenient option to unwind at the end of the day. Despite some comments about occasional noise, the overall experience is marked by a clean and serene atmosphere, contributing to a relaxing stay.
Yes, DoubleTree by Hilton Los Angeles/Commerce has pool(s) that belong to one or more of the following categories: Pool Lap Lanes, Outdoor Pool.
No, a spa isn't available at DoubleTree by Hilton Los Angeles/Commerce.
No, DoubleTree by Hilton Los Angeles/Commerce doesn't allow dogs.
No, parking facilities aren't available at DoubleTree by Hilton Los Angeles/Commerce.
Yes, DoubleTree by Hilton Los Angeles/Commerce has a gym.