El Santuario Resort & Spa offers a captivating and serene retreat largely enhanced by its exceptional location with breathtaking views of Lake Valle de Bravo. Guests consistently praise its blend of stunning views, beautiful architecture and thoughtfully designed outdoor spaces. Despite its somewhat isolated setting, which demands a 20-30 minute drive to the village, this seclusion contributes to the tranquil and peaceful atmosphere cherished by visitors.
The breakfast at El Santuario receives mixed feedback. Guests enjoy the delicious and comprehensive Sunday brunch but express frustration over fluctuating buffet prices and occasional slow service. Improvement in pricing clarity, service efficiency and expanding the menu could enhance the dining experience. The dinner experience follows a similar trend with the food generally hailed as tasty and the ambiance commendable. However, the limited menu, high prices and occasional slow service detract from an otherwise positive dining experience.
The rooms at El Santuario are celebrated for their comfort and spectacular lake views with guests particularly appreciating the serene scenery and comfortable beds. However, issues such as inadequate air conditioning, noisy environments and maintenance problems like broken blinds and malfunctioning refrigerators are common. These areas, coupled with the need for improved mosquito protection and better ventilation, suggest room for improvement.
Cleanliness and maintenance receive varied reviews. While rooms and common areas are often described as super clean, main pool areas suffer from neglect. Problems like stained surfaces and insufficient daily cleaning highlight inconsistencies needing attention. Nevertheless, the resort’s high level of tidiness in several aspects is noted.
Staff service stands out as exceptional, consistently praised for being friendly, attentive and contributing significantly to the overall positive guest experience. The spa experience also brings high praise for professional therapists and excellent service, despite some guests finding it expensive or experiencing occasional disorganization.
The pool facilities offer varied experiences. Private in-room pools receive high praise for their comfort and scenic views, whereas common pools face criticism for poor maintenance and cleanliness. Enhancing these areas could improve the overall pool experience.
Beds receive mixed reviews; while some guests find them super comfortable, others report hard mattresses and noise issues. The private pools in rooms are highly valued, offering a luxurious touch with great scenic benefits.
El Santuario is celebrated for its luxurious and artistic design, exceptional service and unique environment, making it a highly recommended destination for an extraordinary getaway. Moreover, it serves as an idyllic setting for romantic escapes with many couples highlighting its suitability for special occasions and a tranquil, harmonious experience.
Hotel Avandaro Golf & Spa Resort is a celebrated destination, renowned for its serene and picturesque location. Surrounded by lush forests and a well-manicured golf course, the resort offers an idyllic escape for those seeking tranquility and natural beauty. Guests appreciate the convenience of the location, which allows for easy exploration of nearby lakes, rivers, and waterfalls, ideal for nature lovers.
The resort delivers an exceptional breakfast experience, with a buffet and brunch that guests frequently commend for quality and variety. The stunning views from the dining areas add to the culinary delight, although service can be slow for à la carte orders. Dinner offerings are praised for their delicious flavors and attentive service, thanks to staff members like Javier, Luhana, and Jimena. While some guests find the menu options limited and pricey, the overall dining experience is positive, especially with room service.
Rooms at the resort receive mixed feedback; they are noted for their cleanliness and coziness, with additional features like fireplaces adding to their charm. However, some guests feel the rooms are small for the price, and there are occasional maintenance issues. Families benefit from a fantastic play area for children, making it a delightful place for young guests despite the minor drawbacks related to room size and decor.
Cleanliness throughout the resort is generally well-regarded, with guests appreciating the updated facilities and luxurious bathrooms. Although occasional lapses are reported, such as issues with furniture and room maintenance, the hotel makes efforts to provide a comfortable environment.
The exceptional staff at Hotel Avandaro Golf & Spa Resort stands out, with guests praising their friendliness, attentiveness, and professionalism. Whether handling special requests or offering general assistance, the staff's dedication is consistently highlighted as a key factor in creating a welcoming atmosphere.
The resort's pool is a popular draw, set amidst tranquil gardens and offering a heated, family-friendly environment. Guests enjoy the pool's spaciousness and the activities provided, though some find interruptions during swimming classes a minor inconvenience.
Overall, Hotel Avandaro Golf & Spa Resort is highly recommended for families, with an array of child-focused activities and a safe, enjoyable environment. The resort successfully balances its longstanding traditions with a commitment to evolving and enhancing its guest offerings, making it a memorable destination for relaxation and family enjoyment.