The Hyatt Regency Cartagena excels in various aspects, garnering praise from guests for its strategic and picturesque location, exceptional cleanliness, luxurious rooms and outstanding staff service. Positioned along Bocagrande's scenic coastline, the hotel offers the perfect blend of proximity to Cartagena's historic center and a peaceful, vibrant atmosphere with easy access to local amenities and stunning ocean views. Guests frequently commend the high-quality, generous breakfast buffet provided in a top-floor area with fabulous views, although some note it as expensive and occasionally crowded.
Dining experiences receive mixed feedback with many appreciating the tasty and excellent food, particularly in the hotel's restaurants like Kokau and Kakau. However, some guests report service issues and limited menu variety, suggesting room for improvement. The rooms themselves are celebrated for their modernity, cleanliness, spacious layouts and breathtaking views with high-floor accommodations noted for their panoramic vistas and added privacy.
Cleanliness standards are consistently high with spotless rooms and well-maintained facilities contributing to a luxurious stay. The highly professional and friendly staff, specifically individuals like Dina, Fernanda and Maria Mercedes, are recognized for their exceptional service, enhancing guest experiences across the board.
The hotel's WiFi service is generally praised for being fast and reliable, though some guests experience connectivity issues. The spa facilities receive positive feedback for their excellent experiences and amenities, despite some noting the absence of a jacuzzi and occasional service discrepancies. The well-equipped gym meets most guests' expectations, although some call for better maintenance.
The pool facilities are a standout feature, offering diverse and well-maintained areas for all age groups with the rooftop infinity pool on the 14th floor being a particular favorite. The clean and beautifully designed pools add a significant level of comfort and enjoyment to guests' stays.
Overall, the Hyatt Regency Cartagena provides a luxurious, comfortable and visually stunning environment, making it a top choice for both relaxation and business travelers. Key areas like dining services, WiFi consistency and spa amenities could benefit from enhancements, but the hotel's exceptional location, attentive staff and fabulous views make it a memorable destination in Cartagena.
Sonesta Hotel Cartagena impresses guests with a commendable balance of tranquility and accessibility. Located away from the bustling city center, it offers peaceful surroundings while still providing easy access to the beach, the airport and key attractions such as the walled city and Convention Center Las Americas. The beachfront setting is a notable highlight, allowing guests to enjoy serene sea views and beach access, though the surrounding area's cleanliness and safety could be improved.
Breakfast at the hotel generally receives positive remarks for its delicious, varied offerings and hearty buffet style. Guests appreciated the inclusion of local flavors, despite some noting repetitive options and organizational issues. Dinner, albeit more mixed in reviews, has its moments of praise for quality and delicious à la carte dishes, although some feel the menu could be more diverse and the service more efficient.
Rooms at Sonesta Hotel Cartagena are described as comfortable, spacious and with great views, particularly those with balconies. The bedding is frequently praised for its comfort, enhancing the overall experience. However, maintenance issues such as rust, dampness and air conditioning malfunctions are recurring concerns. Room cleanliness also garners mixed reviews, ranging from excellent to needing improvement, particularly regarding mildew and odors.
The hotel staff stands out for their exceptional friendliness, attentiveness and professionalism. The cleaning and room service personnel are noted for their diligence, while the restaurant and reception staff, though occasionally slow, are generally appreciated for their courteous and helpful demeanor.
Free Wi-Fi is an area with significant room for improvement, as guests report frequent connectivity issues and slow speeds, affecting the overall convenience. The gym also falls short of expectations with limited equipment and maintenance issues detracting from the fitness experience.
The pool facilities receive high praise for their beauty, cleanliness and spaciousness. Guests enjoy the warm, turquoise waters and well-maintained surroundings with the pools being a highlight for many, particularly families. The hotel's proximity to the beach is another advantage, offering easy access and beautiful views, despite some challenges with persistent vendors and occasional cleanliness concerns.
Family travelers find Sonesta Hotel Cartagena particularly appealing with a safe, tranquil environment and amenities catering to children. The hotel provides a pleasant setting for quality family time, supported by attentive staff and well-kept facilities.
Overall, while Sonesta Hotel Cartagena offers comfortable accommodations, scenic views and excellent staff service, there are areas such as maintenance, Wi-Fi and gym facilities that could benefit from attention to meet higher guest expectations consistently.
Hotel in Santa MartaMagdalena > Santa Marta Dist Esp
9.1
Excellent
From $203
$
Info
Summary of reviews
Hotel Irotama XXI is widely celebrated by guests as an exceptional destination that combines natural beauty with modern comforts. The location is particularly praised for its idyllic setting right by a pristine beach, offering a peaceful ambiance and breathtaking views. Strategically situated between the airport and Santa Marta, the hotel grants guests convenient access to nearby amenities, making it an attractive spot. As part of a larger resort complex, it provides a diverse range of facilities akin to those found in Mexican resorts, such as various dining options and swimming pools, all of which contribute to a fulfilling and serene experience. The beach itself is a standout feature, lauded for its cleanliness, comfort, and almost private feel.
The breakfast buffet at Hotel Irotama XXI is another highlight, offering a wide range of delicious Colombian comfort foods, fresh fruits, and refreshing juices. Although there are occasional remarks about fried food and dining efficiency, the overall experience is highly rated for its variety and value. Dinner options are equally commended, particularly the Italian and seafood offerings, though some guests suggest improvements in food consistency and pricing.
The accommodations are consistently noted for being spacious, modern, and well-maintained, with features like balconies and hammocks enhancing the guest experience. The rooms, especially those in the Reserved Tower, are equipped with high-quality bedding, ensuring a restful stay. Complementing the high standards of room quality is the cleanliness throughout the hotel, with both private and public spaces maintained immaculately by the attentive housekeeping staff.
The hotel's exceptional staff receives frequent acclaim for their friendliness and professionalism, contributing significantly to a welcoming atmosphere. Particular staff members are highlighted for their outstanding service, further enhancing the overall guest experience. The resort's swimming pools, including a main pool with a water slide, are described as fantastic, providing fun and relaxation for both families and individuals.
Overall, Hotel Irotama XXI is an ideal destination for families, offering a range of activities and superb service. The comfortable beds, beautiful views, and peaceful environment make it a highly recommended choice for a memorable vacation. With positive reviews emphasizing its many strengths, the hotel is an inviting retreat for travelers seeking relaxation and enjoyment by the sea.