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Summary of reviewsCastelo Hotel, situated in the heart of Chaves, offers an exceptional location next to the historic castle and within easy walking distance of key attractions like the Roman bridge, bars and restaurants. Guests appreciate the proximity to the old town and enjoy free nearby parking, making it an ideal base for sightseeing.
The breakfast at the hotel is highly praised for its quality, variety and overall experience, offering an ample buffet with fresh fruit, pastries and regional products. Despite minor criticisms, the breakfast is seen as a highlight of the stay. However, the absence of an in-house restaurant for dinner has been a point of disappointment, although the quality of food when available is well-regarded.
Rooms at Castelo Hotel stand out for their spaciousness, modern decor and comfort. They are well-maintained and clean with comfortable beds, good sound insulation and modern amenities like large TVs and Jacuzzis. The cleanliness of both rooms and common areas receives high marks, contributing to a cozy and comfortable atmosphere.
The staff is consistently lauded for their friendliness, professionalism and attentiveness, enhancing the overall guest experience with their warm and helpful demeanor.
While the free Wi-Fi service has mixed reviews with some guests experiencing good connectivity and others facing issues, the addition of Smart TVs with streaming services is appreciated. The spa, though small, is valued for its relaxing ambiance and well-maintained facilities, despite occasional crowding and operational limitations.
Parking options are convenient with a variety of choices, including free public parking and a secure private garage for motorcycles, although the availability of spaces can vary. The beds are frequently highlighted for their comfort, contributing to excellent sleep quality.
As a 4-star establishment, Castelo Hotel meets and sometimes exceeds expectations, offering good value for money and high-quality accommodations. Business travelers find it suitable with high-speed Wi-Fi, well-equipped meeting rooms and a supportive staff. The hotel also provides accessible accommodations with features like ground-floor rooms and adapted facilities.
Overall, Castelo Hotel provides a comfortable, clean and well-located option for travelers with outstanding service and amenities that cater to both leisure and business guests.
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