InfoSummary of reviewsLAM Hotel Celorico de Basto is highly regarded for its exceptional location in the center of Celorico de Bastos, offering guests easy access to local restaurants, shops and nearby attractions like Mondim. The hotel’s tranquil yet central setting, coupled with amenities such as a spa and swimming pool, makes it ideal for both relaxation and exploration.
The breakfast offerings receive mixed reviews but lean towards positive with many guests finding it varied, satisfying and enhanced by friendly staff. However, there is room for improvement in terms of variety, particularly for fruit and vegan options. Dinner feedback is also mixed with some guests praising the quality and presentation of meals, while others feel the menu lacks variety and sophistication, not meeting the expectations of a four-star hotel.
Rooms at LAM Hotel Celorico de Basto are generally praised for their comfort, spaciousness and modern decor. Guests appreciate the cleanliness, comfortable beds and well-maintained bathrooms. However, occasional issues with room size, insulation, humidity and certain fixtures were reported.
Cleanliness of the hotel is frequently commended with guests noting clean and well-maintained rooms and facilities. Nonetheless, some concerns about specific areas such as dirty carpets and less clean outdoor spaces were mentioned. Maintenance and preventive upkeep appear to need attention to ensure consistent standards.
The staff at LAM Hotel Celorico de Basto are a standout feature, consistently praised for their friendliness, professionalism and helpfulness. Specific staff members received glowing mentions for their exceptional service, significantly enhancing guests' experiences at the hotel.
Parking is generally positive with a free indoor garage offering secure vehicle storage, though some guests found the garage spaces small and occasionally difficult to secure.
Family amenities are somewhat limited with some guests noting the pool was not particularly child-friendly and the absence of a designated play area. Despite these limitations, suites are described as good for children.
Bed comfort generally receives positive remarks, although there are inconsistencies with some guests finding the mattresses and pillows either too soft or in need of replacement. The practice of using two single mattresses for double beds detracted from the comfort for a few visitors.
While the hotel aims to meet four-star standards, several guests feel it falls short in areas such as room maintenance, cleanliness, meal quality and overall service. Improvement in these areas would better align the establishment with its rating.
For business travelers, the hotel offers a comfortable stay and essential amenities like good Wifi and a business center. However, enhancement of the conference facilities would improve the business experience.
Accessibility is another highlight with positive feedback on the hotel's location and accessible rooms. Minor improvements, particularly adding a handrail for the outdoor pool, would enhance the accessibility further.
Overall, LAM Hotel Celorico de Basto provides a generally pleasant stay with strong points in location, staff hospitality and comfort, though addressing specific areas of critique would elevate the experience in line with four-star expectations. Show more
