4-Star HotelThis 4-star hotel offers both indoor and outdoor pools, a spa, and a gym. It features a restaurant serving regional specialties and local wines. The rooms are elegantly decorated and include modern amenities like air conditioning and flat-screen TVs.
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Summary of reviews related to the '4 Star' categoryLAM Hotel Celorico de Basto has received a considerable amount of feedback from its guests regarding its classification as a four-star hotel. While positioned as a four-star establishment, many guests have expressed that the hotel falls short of meeting the expected standards.
Several reviews highlighted the hotel's need for significant maintenance and repair, as well as questionable room cleanliness which does not align with a four-star rating. Guests found the rooms to be small and lacking basic amenities like slippers. The indoor pool was frequently described as cold and uncomfortable with poor water quality further detracting from the experience.
The quality and variety of the breakfast and dinner options have not met guest expectations for a four-star hotel with multiple reviews describing them as very poor and weak. Additionally, there have been comments on the insufficient number of chairs available for guests, resulting in discomfort.
The overall service quality has been another point of contention with numerous mentions of it not matching four-star expectations. The hotel staff appeared to be insufficient in number to maintain the expected level of service. This, coupled with a less than warm reception, left guests feeling that the service was below par.
In summary, while LAM Hotel Celorico de Basto is located in a quiet and potentially pleasant area, it currently does not meet the standards typically associated with a four-star hotel. The establishment would benefit from addressing the highlighted issues in order to align more closely with the expectations of such a rating.
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