Crowne Plaza Cleveland at Playhouse Square by IHG
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Summary of reviewsCrowne Plaza Cleveland at Playhouse Square by IHG offers a vibrant and convenient stay in downtown Cleveland, appealing to theater enthusiasts, sports fans, and travelers keen on exploring the city's renowned cultural and entertainment venues. Situated within walking distance to the bustling Playhouse Square, Rocket Mortgage FieldHouse, and the Rock and Roll Hall of Fame, the hotel provides seamless access to a variety of attractions, complemented by nearby restaurants and bars that promise lively culinary experiences.
Guests frequently commend the hotel for its spacious and clean rooms, highlighting the comfort and restfulness provided by the beds. The accommodations are well-suited for families and couples alike, with room features and space that accommodate families comfortably. Cleanliness is consistently praised across the property, from rooms to public areas, contributing significantly to a pleasant stay.
Dining experiences at the hotel receive mixed feedback, with dinner at the GhostLight Restaurant and Bar earning high praise for delicious meals and friendly, attentive service. In contrast, the breakfast offerings attract varied opinions, with some guests appreciating the food quality and staff interactions, while others find the buffet lacking in variety and value.
The hotel's staff plays a crucial role in enhancing guests' experiences, frequently acknowledged for their friendliness, professionalism, and willingness to go the extra mile. Staff members such as those at the front desk and in the restaurant contribute significantly to creating a welcoming atmosphere.
Amenities such as the gym and pool area are well-maintained and appreciated for their cleanliness and inviting nature. The pool, in particular, is favored by families seeking leisure activities. The WiFi service is generally considered reliable and satisfactory.
For those with vehicles, valet parking is available and noted for its convenience, though some guests find the cost relatively high compared to public parking options. While parking arrangements can be initially confusing for some, the valet service is largely viewed as efficient.
Overall, Crowne Plaza Cleveland at Playhouse Square by IHG provides a memorable stay with its standout location, comfortable accommodations, and a welcoming team, perfect for visitors to Cleveland seeking comfort and easy access to the city's vibrant offerings.
Categories
Guests frequently commend the hotel for its spacious and clean rooms, highlighting the comfort and restfulness provided by the beds. The accommodations are well-suited for families and couples alike, with room features and space that accommodate families comfortably. Cleanliness is consistently praised across the property, from rooms to public areas, contributing significantly to a pleasant stay.
Dining experiences at the hotel receive mixed feedback, with dinner at the GhostLight Restaurant and Bar earning high praise for delicious meals and friendly, attentive service. In contrast, the breakfast offerings attract varied opinions, with some guests appreciating the food quality and staff interactions, while others find the buffet lacking in variety and value.
The hotel's staff plays a crucial role in enhancing guests' experiences, frequently acknowledged for their friendliness, professionalism, and willingness to go the extra mile. Staff members such as those at the front desk and in the restaurant contribute significantly to creating a welcoming atmosphere.
Amenities such as the gym and pool area are well-maintained and appreciated for their cleanliness and inviting nature. The pool, in particular, is favored by families seeking leisure activities. The WiFi service is generally considered reliable and satisfactory.
For those with vehicles, valet parking is available and noted for its convenience, though some guests find the cost relatively high compared to public parking options. While parking arrangements can be initially confusing for some, the valet service is largely viewed as efficient.
Overall, Crowne Plaza Cleveland at Playhouse Square by IHG provides a memorable stay with its standout location, comfortable accommodations, and a welcoming team, perfect for visitors to Cleveland seeking comfort and easy access to the city's vibrant offerings.
Hotel for Honeymoon
Situated in the vibrant Playhouse Square district, this hotel features elegant rooms. It offers a convenient and sophisticated setting for couples interested in enjoying the theater and nearby attractions.
Hotel with Swimming Pool
Includes an indoor pool for guests to enjoy. The hotel is well-located near Playhouse Square, offering easy access to entertainment and dining options.
Indoor Pool
Hotel with Free Wi-Fi
Guest rooms are equipped with high-speed Internet access, and the hotel offers meeting space, suitable for guests who need to work or connect online.
Business Hotel
Situated in the theater district, this hotel offers a business center, meeting facilities, and 13,000 square feet of flexible meeting space with an on-site meeting planner and catering options. It provides complimentary Wi-Fi and a fitness center.
Accessible Hotel
Appears on best accessible hotels lists. Specific accessibility details were not available in provided context, but its consistent presence on 'best of' lists indicates reliable accessibility features.
Hotel with Gym
Crowne Plaza Cleveland at Playhouse Square by IHG includes a fitness center for guests to enjoy. It provides a convenient space for exercise and wellness.
3-Star Hotel
Situated in the heart of Playhouse Square, this hotel offers a prime location for theater enthusiasts. It includes amenities such as a fitness center, on-site dining, and comfortable rooms, ensuring a pleasant stay for guests.
Hotel with Indoor Pool
This hotel features an indoor pool and is located in the Playhouse Square district, offering a convenient leisure option downtown.
Family Friendly Hotel
Hotel near Nightlife Spots
Hotel with Parking
Guest Reviews
Nestled in the vibrant heart of downtown Cleveland, the Crowne Plaza Cleveland at Playhouse Square by IHG boasts an enviable location that appeals to theater enthusiasts, sports fans, and those seeking to explore the city's finest attractions. Situated within easy walking distance of Cleveland’s bustling theater district, the hotel provides effortless access to the renowned Playhouse Square, making it an ideal choice for theatergoers. The proximity to Rocket Mortgage FieldHouse and Progressive Field delights sports aficionados, while the Rock and Roll Hall of Fame is just a leisurely stroll away for music lovers. Guests appreciate the seamless connections to the city’s best dining options, with a plethora of restaurants and bars nearby, ensuring that evenings are filled with delightful culinary experiences. The location serves as a central hub, perfect for exploring Cleveland’s cultural landmarks and vibrant nightlife without the need for transportation, underscoring the hotel’s prime position in the city's downtown area.
The breakfast experience at Crowne Plaza Cleveland at Playhouse Square appears to be a mixed bag for guests, with many highlighting both positive aspects and areas for improvement. On the upside, several guests found the breakfast to be good or even great, praising the quality of the food, such as omelets and the variety available, especially on weekends. The staff frequently receive accolades for their excellent service, being described as friendly, polite, and accommodating. Some guests even enjoyed their encounters with specific staff members who enhanced their dining experience.
However, there are notable criticisms regarding the breakfast offerings. Some guests expressed dissatisfaction with the buffet's overall quality, describing it as below average, basic, or not meeting the standards expected from a hotel of this calibre. The cost of breakfast is another common point of contention, with a number of guests feeling that it was overpriced and not inclusive of the room rate. Concerns were also raised about the buffet's lack of variety and occasional issues with food temperature and preparation.
Despite these mixed reviews, those who enjoyed their breakfast experience highlighted it as a positive start to their day, with the convenience of having breakfast included in some bookings. Nonetheless, prospective guests might wish to consider their priorities and expectations regarding hotel dining when choosing to stay at Crowne Plaza Cleveland.
Dining at the Crowne Plaza Cleveland at Playhouse Square offers a mix of delightful experiences. The GhostLight Restaurant and Bar consistently impresses guests with its superb meals and commendable service from staff members like Star and Chad. Visitors frequently praise the restaurant for its delicious and reasonably priced meals, highlighting the affordability without compromising quality. Many find the overall dining experience exceeds their expectations, with the diverse menu offering plenty of options to enjoy a satisfying dinner.
Guests enjoy not only the quality of the food but also the attentive and helpful service provided by the waitstaff. The restaurant's convenient location makes it an ideal spot to grab a drink or dinner after catching a show, adding to its appeal for theater-goers. While the restaurant is not without its inconsistencies, such as occasional delays in seating and service when not busy, the positive aspects seem to outweigh these minor hiccups. This makes the in-house dining option a favorable choice for both hotel guests and visitors to Playhouse Square.
Crowne Plaza Cleveland at Playhouse Square by IHG offers a delightful experience in its rooms, a popular choice for families and couples visiting downtown Cleveland. Guests frequently praise the spaciousness and cleanliness of the rooms, describing them as very large and featuring comfortable beds that promise a restful sleep. Many visitors appreciate the rooms' ample space, stating that they are large enough to accommodate families comfortably. The rooms' modernity and upkeep receive commendations, with several noting the immaculate condition upon arrival.
The bathrooms do not disappoint, often highlighted as huge and clean, adding to the overall guest experience. The hotel is notably situated in a convenient location within walking distance to theaters and restaurants, which enhances the stay with easy access to cultural and dining experiences.
Though some reviews mention older furnishings and occasional minor maintenance issues like dusty surfaces or less luxurious features than expected, the overall sentiment remains positive, commending the well-kept and clean environment.
Many rooms boast fantastic views over Playhouse Square and further into Cleveland, which guests thoroughly enjoy. With clean facilities and friendly staff adding to the appeal, this address offers a pleasant stay in the heart of Cleveland's vibrant area.
Crowne Plaza Cleveland at Playhouse Square by IHG is noted for providing guests with an impressive sleeping experience, thanks to their highly-rated beds. Many visitors describe the beds as large, clean, and remarkably comfortable, often highlighting them as some of the most comfortable beds they have ever encountered in a hotel setting. The plush bedding and quality mattresses contribute significantly to the overall comfort. While most guests express satisfaction, a few have noted inconsistency, mentioning discomfort due to issues like high bed height or squeaky platforms. Despite some mixed experiences, the majority of reviews emphasize the superior comfort of both the beds and pillows, making it a standout feature of the hotel.
The Crowne Plaza Cleveland at Playhouse Square by IHG receives consistently positive remarks regarding its cleanliness and location. Guests frequently highlight the hotel's clean and comfortable rooms, emphasizing that cleanliness is a standout feature across the property, from the rooms to the bathrooms. The spaciousness and comfort of the accommodations are noteworthy, with many guests appreciating the large, quiet, and well-maintained rooms. The hotel's prime location in Playhouse Square makes it conveniently accessible to numerous attractions, complementing the pleasant experience of staying here.
Guests also commend the friendly and helpful staff, contributing to a welcoming atmosphere throughout their stay. The hotel itself is described as beautiful and modern, with recent renovations and maintenance efforts clearly visible. While most experiences are overwhelmingly positive, a few guests noted occasional housekeeping oversights and small issues like the absence of microwaves in some rooms. Overall, the Crowne Plaza Cleveland shines as a clean, comfortable, and conveniently located option for travelers seeking a pleasant stay in the heart of the city.
At Crowne Plaza Cleveland at Playhouse Square by IHG, the staff consistently receives high praise from guests, highlighting their friendliness and helpfulness throughout their stay. Many reviews emphasize the exceptional service provided at the front desk, where personnel are described as attentive, courteous, and efficient, ensuring a smooth check-in experience. Specific staff members, including Michael, David, and Alex, have been noted for going above and beyond to assist guests, adding personal touches to their interactions.
The hotel's restaurant and bar staff also receive commendations for their amiability and professionalism, enhancing the overall dining experience with their accommodating nature. Guests frequently mention how the staff's warm demeanor and proactive approach contribute significantly to a welcoming atmosphere, often making them feel like family.
Positive remarks extend to the entire team, including the valet and doorman, who are recognized for their expertise and exemplary service. Despite a few less favorable comments, the general consensus among reviews underscores the staff’s dedication to ensuring a pleasant and memorable stay for all visitors. This consistent level of service is a standout feature at Crowne Plaza Cleveland, fostering positive experiences that guests look forward to repeating.
The WiFi at Crowne Plaza Cleveland at Playhouse Square by IHG is generally reliable, with some guests noting its strong performance. While specific opinions on the WiFi aren't frequently mentioned in reviews, there are no significant complaints about connectivity issues. The hotel's staff is praised for being helpful and responsive, with a particular mention of their assistance in resolving any WiFi concerns. Overall, the WiFi experience appears to be satisfactory for most guests, complementing the clean and comfortable rooms.
The gym at the Crowne Plaza Cleveland at Playhouse Square receives positive feedback for being clean, inviting, and a great place to work out. Many guests appreciated the quality of the gym facilities, describing them as excellent. The exercise facility is noted to be somewhat small for the size of the hotel, but its cleanliness and welcoming environment make it a pleasant space to use. Additionally, guests have found the combination of the gym and the refreshing pool area to be a nice refuge, further enhancing their stay at the hotel.
The Crowne Plaza Cleveland at Playhouse Square offers a delightful aquatic experience for guests seeking relaxation and fun. The pool and hot tub are frequently highlighted as appealing features, providing a perfect way for families, especially those with kids, to unwind. The pool area receives praise for its cleanliness and organization, with well-stocked towels enhancing convenience. Visitors find the warm and inviting atmosphere of both the pool and the whirlpool to be enjoyable and rejuvenating. However, it’s noteworthy that at times the amenities may be undergoing renovations, which can affect availability. Overall, the pool consistently earns accolades for its spaciousness and maintenance, making it a strong asset of the hotel.
Travelers planning a stay at the Crowne Plaza Cleveland at Playhouse Square by IHG may find the parking arrangements noteworthy. Valet parking is the primary option, with some guests noting the service as efficient, convenient, and accompanied by friendly customer service. Valet attendants have been praised for their organization and the ability to seamlessly add the service to reservations has been a welcomed convenience by visitors.
However, the cost of valet parking, ranging between $37 to over $50 per night, is a common concern among guests. Some find the fees to be quite steep, considering the quality of the room and overall stay. Alternatives such as nearby public parking garages are available, but they come with their own challenges, such as additional fees and a slight walking distance from the hotel.
Additionally, the parking situation can initially be confusing for those coming from outside the city, with some guests expressing difficulty in navigating the system. Despite these nuances, the valet option remains popular for its ease of use, with some reviewers opting for self-parking at more cost-effective, nearby lots when feasible. Overall, while the parking solution at Crowne Plaza may not be perfect, the efficiency and convenience of valet service seem to be highlighted positives.
Crowne Plaza Cleveland at Playhouse Square by IHG offers a family-friendly experience that aligns well with the needs of travelers with children. Guests appreciate the spacious accommodations, particularly the size of the rooms and family suites, which comfortably fit families of varying sizes. The inclusion of amenities such as bunk beds in some rooms is a highlight for families, making it an appealing choice for those traveling with kids. The clean facilities and professional staff contribute to a positive family stay. While there are some minor issues, such as breakfast voucher allocations, the overall impression is that the hotel offers a warm and inviting setting for family trips, with many guests eager to return on future visits to Cleveland.
Crowne Plaza Cleveland at Playhouse Square by IHG offers a commendable stay characterized by its strategic location, making it an ideal choice for visitors eager to explore nearby attractions, including sporting events like a baseball game, which is just a short walk away. The hotel staff, particularly standout individuals like Jaleesa S. in the restaurant, enhance the guest experience with their friendliness and attentive service. However, some guests felt that the breakfast did not quite meet the expected standards for a three-star hotel. While the facilities provided an average experience without any particularly standout features, the pricing at $250 per night seemed high for the value delivered. Occasional issues with cleanliness and dining services were noted, which might detract from its overall appeal. Despite these mixed reviews, the hotel's prime location and helpful staff are significant draws for many travelers.
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Location
Breakfast
However, there are notable criticisms regarding the breakfast offerings. Some guests expressed dissatisfaction with the buffet's overall quality, describing it as below average, basic, or not meeting the standards expected from a hotel of this calibre. The cost of breakfast is another common point of contention, with a number of guests feeling that it was overpriced and not inclusive of the room rate. Concerns were also raised about the buffet's lack of variety and occasional issues with food temperature and preparation.
Despite these mixed reviews, those who enjoyed their breakfast experience highlighted it as a positive start to their day, with the convenience of having breakfast included in some bookings. Nonetheless, prospective guests might wish to consider their priorities and expectations regarding hotel dining when choosing to stay at Crowne Plaza Cleveland.
Dinner
Guests enjoy not only the quality of the food but also the attentive and helpful service provided by the waitstaff. The restaurant's convenient location makes it an ideal spot to grab a drink or dinner after catching a show, adding to its appeal for theater-goers. While the restaurant is not without its inconsistencies, such as occasional delays in seating and service when not busy, the positive aspects seem to outweigh these minor hiccups. This makes the in-house dining option a favorable choice for both hotel guests and visitors to Playhouse Square.
Rooms
The bathrooms do not disappoint, often highlighted as huge and clean, adding to the overall guest experience. The hotel is notably situated in a convenient location within walking distance to theaters and restaurants, which enhances the stay with easy access to cultural and dining experiences.
Though some reviews mention older furnishings and occasional minor maintenance issues like dusty surfaces or less luxurious features than expected, the overall sentiment remains positive, commending the well-kept and clean environment.
Many rooms boast fantastic views over Playhouse Square and further into Cleveland, which guests thoroughly enjoy. With clean facilities and friendly staff adding to the appeal, this address offers a pleasant stay in the heart of Cleveland's vibrant area.
Beds
Cleanliness
Guests also commend the friendly and helpful staff, contributing to a welcoming atmosphere throughout their stay. The hotel itself is described as beautiful and modern, with recent renovations and maintenance efforts clearly visible. While most experiences are overwhelmingly positive, a few guests noted occasional housekeeping oversights and small issues like the absence of microwaves in some rooms. Overall, the Crowne Plaza Cleveland shines as a clean, comfortable, and conveniently located option for travelers seeking a pleasant stay in the heart of the city.
Staff
The hotel's restaurant and bar staff also receive commendations for their amiability and professionalism, enhancing the overall dining experience with their accommodating nature. Guests frequently mention how the staff's warm demeanor and proactive approach contribute significantly to a welcoming atmosphere, often making them feel like family.
Positive remarks extend to the entire team, including the valet and doorman, who are recognized for their expertise and exemplary service. Despite a few less favorable comments, the general consensus among reviews underscores the staff’s dedication to ensuring a pleasant and memorable stay for all visitors. This consistent level of service is a standout feature at Crowne Plaza Cleveland, fostering positive experiences that guests look forward to repeating.
Wi-Fi
Gym
Pool
Parking
However, the cost of valet parking, ranging between $37 to over $50 per night, is a common concern among guests. Some find the fees to be quite steep, considering the quality of the room and overall stay. Alternatives such as nearby public parking garages are available, but they come with their own challenges, such as additional fees and a slight walking distance from the hotel.
Additionally, the parking situation can initially be confusing for those coming from outside the city, with some guests expressing difficulty in navigating the system. Despite these nuances, the valet option remains popular for its ease of use, with some reviewers opting for self-parking at more cost-effective, nearby lots when feasible. Overall, while the parking solution at Crowne Plaza may not be perfect, the efficiency and convenience of valet service seem to be highlighted positives.
Family
3 Star
Yes, Crowne Plaza Cleveland at Playhouse Square by IHG has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Crowne Plaza Cleveland at Playhouse Square by IHG.
No, Crowne Plaza Cleveland at Playhouse Square by IHG doesn't allow dogs.
Yes, parking facilities are available at Crowne Plaza Cleveland at Playhouse Square by IHG.
Yes, Crowne Plaza Cleveland at Playhouse Square by IHG has a gym.
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