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Summary of reviewsGrand Hotel Motel is lauded for its prime location, perfectly situated in the heart of town, making it an ideal spot for those wishing to explore the area effortlessly. Visitors appreciate its central position, highlighting its close proximity to essential amenities and attractions, like Hoods Lagoon. The added convenience of an onsite restaurant with welcoming bar staff makes it a cozy place to both explore and unwind.
The rooms offer a mixed experience but remain generally favorable, with many guests noting the spaciousness and comfort, particularly the comfortable bedding and quiet atmosphere enhanced by dual air conditioners. While the rooms maintain a simple yet effective aesthetic, providing easy access to nearby attractions, some maintenance issues such as non-functional lights and a malfunctioning shower do arise. Nonetheless, the overall perspective on room size and comfort is largely positive, marking Grand Hotel Motel as a practical choice for travelers.
The hotel shines in the service category, receiving high praise for its exceptional staff. Described as pleasant, helpful, and friendly, the staff's responsiveness and commitment to ensuring a comfortable stay significantly enhance the guest experience, despite the occasional lapse.
However, the hotel faces significant challenges in maintaining cleanliness. Concerns have been raised about the dirtiness of rooms, dusty furniture, and unaddressed cleanliness issues extending to the bathrooms and common areas. The presence of cockroaches and unclean bedding are particular points of concern, suggesting the need for improved hygiene standards.
Overall, while the Grand Hotel Motel offers a strategically convenient and comfortable stay majorly supported by its exemplary staff, there are areas requiring attention, particularly concerning cleanliness and room maintenance, to improve the complete guest experience.
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