New Hotel Collection Harbourside

Clearwater Beach 27.88179300, -82.84892000 , 399 2nd Street (Show on Map)
7.4
Good


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Summary of reviewsNew Hotel Collection Harbourside enjoys an enviable location that guests frequently celebrate. Nestled just across the street from a beautiful and serene beach, it offers an ideal spot for sunseekers and families alike. The proximity to various dining options, shops and local attractions, such as a beloved water park, adds to its allure. The convenience extends beyond just the beach, as guests enjoy easy access to nearby islands like Clearwater and Madeira Beach, perfect for additional exploration.

Breakfast is not a strong suit of the hotel with many guests noting the absence of on-site offerings. Nonetheless, the availability of drinks and breakfast items in the lobby and the nearby highly recommended cafés like Maggie Mae’s help fill the gap for those looking to start their day with a good meal.

The hotel rooms are noted for their spaciousness and comfort, complete with practical amenities such as washers, dryers and full kitchens, making them particularly attractive for long stays or family trips. While the rooms are generally clean and roomy, some guests highlighted the need for updates and improvements, particularly in terms of decor and maintenance.

Cleanliness receives mixed reviews; while many guests find the property clean and well-maintained, numerous reviews cite issues with dirty floors, carpets and inconsistent housekeeping services. Despite these concerns, some guests find the rooms and pool area well-kept.

The staff at New Hotel Collection Harbourside largely enhance the guest experience. Front desk employees and specific staff members are highly praised for their friendliness, accommodation and professionalism. However, occasional reports of unresponsiveness or lack of attentiveness slightly blemish their overall excellent service reputation.

WiFi connectivity at the hotel is a mixed bag. Some guests report fast and reliable internet service, while others experience slow speeds and intermittent connectivity issues, leading to varied satisfaction levels.

The pool and water park facilities are major highlights, especially for families with children. The clean, heated pool and fun features like the lazy river and water slides earn high marks. However, the need to purchase passes for daytime access to the pool, as it belongs to an adjacent water park, is a noted inconvenience.

Beach access is a standout feature with a stunning, quiet and clean beach just a short walk away. The hotel's locale near Indian Rocks Beach provides an idyllic setting for guests to enjoy numerous beach activities and breathtaking sunsets.

Parking proves to be an area of contention with limited spaces and occasionally confusing rules. While some guests find street and garage parking manageable, others struggle with the inadequate space and additional parking fees.

Families find New Hotel Collection Harbourside an excellent destination due to its spacious accommodations, family-friendly atmosphere and a plethora of activities for children. The combination of a welcoming environment, helpful staff and proximity to both beach and local attractions ensures a memorable stay for all ages.
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Categories
Family Friendly Hotel
This hotel is listed as one of the best family hotels in Clearwater Beach.

3-Star Hotel
This hotel offers a central location with comfortable accommodations. Its proximity to local attractions and decent guest reviews make it a reliable option for a pleasant stay.

Hotel near Golf Courses

Hotel near The Beach

Hotel with Swimming Pool

  Children's Pool    Pool Water Slide    Lazy River  


Business Hotel

Hotel with Parking

Cheap Hotel

Accessible Hotel

Small Hotel

Hotel with Lazy River

Hotel with Pool Water Slide

Hotel with Children's Pool

Room Types
Two-Bedroom Apartment This spacious apartment comes with 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment features a flat-screen TV with cable channels, a washing machine, a private entrance, a coffee machine as well as pool views. The unit has 3 beds.

Apartment with Pool View Featuring a private entrance, this air-conditioned apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and a hairdryer. The well-fitted kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious apartment provides a flat-screen TV with cable channels, a coffee machine, a seating area, a dining area as well as pool views. The unit offers 4 beds.

Deluxe Queen Room The spacious double room offers air conditioning, a private entrance, as well as a private bathroom featuring a shower and a hairdryer. This double room features a wardrobe, heating and a flat-screen TV with cable channels. The unit offers 2 beds.

One-Bedroom Apartment This spacious apartment comprises 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Meals can be prepared in the well-fitted kitchen, which comes with a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment provides a flat-screen TV with cable channels, a washing machine, a private entrance, a coffee machine as well as pool views. The unit offers 1 bed.

Apartment with Pool View Featuring a private entrance, this air-conditioned apartment comprises 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious apartment provides a flat-screen TV with cable channels, a washing machine, a coffee machine, a dining area as well as pool views. The unit offers 2 beds.

Guest Reviews
7.4
Good
Location
New Hotel Collection Harbourside boasts an exceptional location that is frequently praised by its guests. Situated within walking distance to the beach, restaurants and shops, the convenience is hard to beat. The beach is literally across the street, making it an easy stroll for sunseekers. Not only is the shoreline close by, but the area is also quiet, clean and pleasant, creating a relaxing atmosphere perfect for a getaway.

Families particularly appreciate the proximity to local attractions, including a nearby water park, which is well-loved by children. The hotel's central spot means that other beaches like Clearwater and Madeira Beach are just a short drive away, offering more options for exploration and adventure. Indian Rocks Beach, known for its beautiful sunset views, is only a short walk away, adding to the scenic charm of the surroundings.

Guests repeatedly highlight the hotel's accessibility to a variety of dining options and local stores, all within a comfortable walking distance. Whether it's grabbing a meal at a nearby restaurant or shopping for essentials, everything is conveniently close. The area itself is described as beautiful and not too crowded, providing a serene environment that contrasts with busier tourist spots.

In terms of practical amenities, guests noted that the presence of amenities like a washer/dryer, full kitchen and spacious units significantly added to their comfort during the stay. The delightful pool and friendly staff also contribute to the overall positive experience at the hotel.

Despite minor inconveniences such as the reception being located outside the hotel building and occasional concerns about safety, the overwhelming sentiment is that the New Hotel Collection Harbourside is well-situated for a delightful beachside vacation with a range of nearby activities and amenities to suit all ages.

Breakfast
The New Hotel Collection Harbourside falls short in providing breakfast options, as several guests noted the lack of any offerings. However, the lobby does have drinks and breakfast items available, which some found to be a nice touch. For those looking for a hearty start to their day, Maggie Mae’s, an awesome breakfast place and other great cafés within walking distance, come highly recommended by visitors. Additionally, the convenience of clean rooms with breakfast included is a positive aspect for some guests, although this seems to be an exception rather than the rule.

Rooms
New Hotel Collection Harbourside boasts spacious and comfortable rooms, ideal for families and long stays. Many guests appreciated the large, well-equipped apartments, complete with kitchens, washers and dryers, which contributed to a home-like atmosphere. The convenient layout of the rooms and the proximity to the beach enhance the overall experience.

However, some guests noted that the hotel rooms are in need of updating. Issues ranged from dated decor and furnishings to cleanliness concerns. Several reviews mentioned dirty carpets, non-functional appliances and thin walls that did not adequately block noise. Despite these drawbacks, the rooms were generally described as clean and incredibly roomy with ample space for families.

The property seems to offer a mixed experience, as some rooms fell short of expectations with reported plumbing issues, broken fixtures and occasional problems with air conditioning. Guests also highlighted the lack of consistent housekeeping during their stay and some logistical challenges, such as difficulty in locating the check-in building and insufficient parking.

Overall, while the accommodations provide the essential amenities and plenty of space, there is room for improvement in terms of maintenance and modernizing the facilities. For those who prioritize space and a full kitchen setup for longer stays, the hotel offers good value, although some patience with the older property is recommended.

Beds
New Hotel Collection Harbourside offers beds that have evoked mixed feedback from guests. On the positive end, many visitors found the beds comfortable, noting that there were plenty of pillows and that bedding was clean. Some specifically described the beds as very comfortable or cozy, contributing to a better sleeping experience. However, a significant number of guests noted that the beds were uncomfortable with issues ranging from being too hard, lumpy or worn out. Several reviews mentioned that mattresses should be replaced, as some could feel the springs or found the beds sinking to the box spring. Despite occasional praise for bed comfort, the frequent mentions of beds needing an update suggest room for improvement in this area.

Cleanliness
Guest reviews of New Hotel Collection Harbourside highlight some positive aspects of the hotel's cleanliness, although mixed experiences were also reported. Many guests noted that the place was very clean with clean and spacious rooms and a well-maintained pool area. The property itself was described as clean and the area around the hotel as tidy and quiet, contributing to an overall positive experience for some visitors.

However, numerous reviews pointed out significant issues with cleanliness. Floors and carpets were frequently mentioned as being filthy, sticky or greasy, making guests' feet dirty. Some found the bathroom areas, including sinks and tubs, to be particularly problematic, noting mold, mildew and scuffs. Housekeeping services were reported to be inconsistent with some guests stating that their rooms were never serviced during their stay and that they had to ask repeatedly for basic provisions like towels.

Specific complaints included dirty linens, walls with visible dirt and stains and various forms of debris such as food in couch cushions and used band-aids on the floor. Some guests encountered issues with older furniture and fixtures, leading to complaints about an overall dated feel. The absence of regular cleaning services further exacerbated these issues.

In summary, while New Hotel Collection Harbourside has its share of positive reviews particularly about room spaciousness and general property maintenance, there are noteworthy and frequent complaints about the cleanliness of floors, carpets and bathrooms, as well as inconsistent housekeeping services.

Staff
New Hotel Collection Harbourside receives high praise for its exceptionally friendly and helpful staff. Many guests appreciated the warm welcomes and overall friendliness of the front desk employees, describing them as accommodating, kind and responsive. Specific staff members like Mr. Jim McAvoy, Maddie and David were mentioned for their outstanding service and professionalism. The maintenance team, although sometimes slow to respond, was generally seen as polite and helpful when they did attend to issues.

Despite these positive remarks, some guests did note a few drawbacks related to the staff interactions. There were occasional reports of unresponsiveness, rudeness and a lack of attentiveness from some employees. Maintenance issues occasionally went unresolved, leading to frustration among guests. Additionally, certain individuals felt misinformed or misled about aspects such as registration location, water park fees and room views.

Overall, while there are areas for improvement, the general consensus highlights the staff’s courteousness, efficiency and their ability to enhance the guest experience. With continued efforts to address the occasional lapses in service, the staff at New Hotel Collection Harbourside shows great promise for providing an enjoyable stay.

Wi-Fi
The New Hotel Collection Harbourside offers a mixed experience when it comes to WiFi connectivity. On the positive side, some guests found the internet to be fast and praised its secure access throughout the property. Many appreciated that the WiFi worked well enough for their needs and noted that the staff responded promptly to fix any internet-related issues. Multiple guests reported excellent WiFi and encountered no problems using it.

However, the experience was not consistent for all visitors. Several guests faced issues like slow speeds, intermittent connectivity and non-functional internet at various times during their stay. Some reported that the WiFi was "spotty" or "sporadic," with the connection frequently cutting out, particularly at night. A few guests experienced no WiFi for the entirety of their stay or found the internet to be mostly non-existent. In some cases, the staff could not resolve these connectivity issues.

In summary, while there are positive aspects to the WiFi service at New Hotel Collection Harbourside, the consistency and reliability of the connection seem to vary widely with several guests encountering significant difficulties.

Pool
The pool experience at New Hotel Collection Harbourside comes with several considerations for potential guests. Positively, many guests found the pool and water park amenities to be great, especially for kids. The pool area is described as clean and enjoyable, often being heated which makes swimming comfortable even in cooler weather. The lazy river and water slides received high praise for being fun and well-maintained.

However, access to the pool is notably limited. Guests pointed out that the hotel pool operates under a specific schedule and is only available for free use after 6 PM. Additionally, the hotel does not own the pool; it is part of an adjacent water park and guests often need to purchase passes to gain access during the day. This has been a source of inconvenience for many with multiple reviews citing the need to buy water park passes as an unexpected extra expense and sometimes finding it difficult to get the required pool passes.

While the water park itself has been described as nice, clean and great for kids, it can get quite crowded and noisy. The pool area cleanliness varies with some noting it as maintained and clean, while others found it dirty and murky at times. The poolside bar and seating are additional perks, providing a good environment for relaxation. Despite these mixed reviews, the pool remains a popular and enjoyable feature of the hotel, albeit with some access and maintenance caveats.

Beach
New Hotel Collection Harbourside enjoys a prime location with guests frequently highlighting the short and convenient walk to a beautiful beach just steps away. Situated within a few minutes' stroll, the beach boasts amazing sand and clear waters, offering a calm and not overly crowded atmosphere. This proximity allows for beach activities and fun-filled days by the shore.

Visitors appreciate the low-key vibe of Indian Rocks Beach, which is described as quiet, clean and beautiful. The beach's easy access is a major plus for families with kids particularly enjoying their time by the sea. Additionally, the area around the hotel is noted for its convenience, featuring nearby shops and restaurants that are within walking distance.

The hotel's vicinity includes not only the lovely local beach but also attractions like a cute water park to entertain the children, making it a well-rounded destination for families. Moreover, the proximity to other popular beach towns like Clearwater and St. Pete offers more variety for day trips, despite the noted expense for parking in these areas.

Overall, the hotel’s location near a stunning and serene beach, combined with the ease of access to local amenities and family-friendly activities, contributes significantly to a satisfying and enjoyable stay for guests.

Parking
Visitors to New Hotel Collection Harbourside have mixed experiences with the parking situation. Some guests find the parking convenient with free and easy access, particularly when using the parking spaces across the street. Others appreciate the availability of a garage for parking, though it often fills up quickly at night. However, many guests report significant challenges, citing limited spaces and confusing parking rules. Parking was often described as terrible or inadequate with some guests needing to park on the street or in a gravel lot. The scarcity of parking spots due to the small lot size, coupled with additional fees and occasional parking violations, further complicates the experience. Despite these issues, a few visitors managed without much trouble by finding ample street parking nearby or being able to park conveniently across the street. Overall, while some guests had a smooth experience, parking remains a frequently mentioned concern among many visitors to the hotel.

Family
New Hotel Collection Harbourside is an ideal destination for families looking to create unforgettable memories. Highlighted by its family-friendly atmosphere and spacious accommodations, the hotel offers an abundance of activities for kids, including a popular water park that thrills children with its exciting slides and pools. Parents and kids alike appreciate the proximity to the beach and other family activities, making it a convenient base for exploring the area.

Families frequently praise the hotel's welcoming environment, which caters to both small kids and teens, ensuring that everyone in the family can find something enjoyable to do. Many visitors also mention the friendly and helpful staff, who go out of their way to ensure a comfortable stay, complete with rapid responses to requests like providing cribs.

The large apartments are particularly valued for their ample space, making them perfect for large families or groups traveling together. The clean and comfy resort atmosphere contributes to an overall relaxing experience with plenty of outdoor seating areas, picnic tables and nearby markets adding to the convenience.

While some guests noted the additional costs associated with water park tickets, the overall value for money remains a strong point for many. The on-site amenities, such as the arcade area and a variety of restaurant options nearby, enhance the family experience, making it a great place to stay.

Overall, New Hotel Collection Harbourside garners positive feedback for its ability to offer a fun and comfortable environment for families, making it an excellent choice for a memorable family vacation.

3 Star
Guests generally describe the New Hotel Collection Harbourside as a solid three-star experience, aligning with its rating. The property impresses with its overall quality, offering reliable services and good staff, contributing to a satisfactory stay. Visitors appreciate the clean condition of the rooms, although they are maintained to a basic three-star level.

The facilities, while described as nice, show signs of needing updates and some improvements. This sentiment is echoed by the mixed feedback on room expectations with some guests noting that the rooms were not as advertised and the hotel appeared somewhat run-down.

The hotel provides a decent cost-to-performance ratio, delivering good value for money and a generally consistent experience for a three-star establishment. The presence of a best-rated restaurant is a highlight, although certain amenities such as room service are lacking. Despite the resort fee, guests pointed out that the main facility in use was the pool.

Overall, the New Hotel Collection Harbourside is an adequately rated option for travelers seeking a clean, basic stay without the demands for luxury. It offers a balanced experience typical of older properties in need of updates but remains a satisfactory choice for its price range.

Heated Pool
New Hotel Collection Harbourside offers a variety of pool experiences for guests with a particular highlight being the heated water park. Reviews frequently emphasize how pleasant the temperature-controlled water park is for families, making it a great choice for children. Guests have access to daily water park passes, adding to the convenience. The heating element in the water park ensures comfortable swimming conditions, which many guests appreciated. The overall ambiance around the pool area has been described as nice, though some mention that the hours could be more flexible and have noted occasional crowding. Despite this, the family-friendly environment and convenient access to the adjacent spectacular pool contribute to its appeal. However, it's worth noting that there have been mentions of no traditional heated pool available outside of the water park area. Jacuzzi or hot tub facilities have also been missed by some visitors. Overall, the location and family-oriented amenities provide a positive pool experience.

Outdoor Pool
The outdoor pool at New Hotel Collection Harbourside generally receives positive feedback from guests. Many appreciated the beautiful view of the pool alongside the harbor, noting it as a highlight of the hotel. The pool area itself is frequently described as very nice, clean and ideal for relaxation, making it a great spot for families. Guests particularly enjoyed the additional features like the waterpark pool and pool bar, which add to the overall experience.

However, there were a few concerns noted about the pool. Some guests mentioned that the water was murky and the temperature was colder than expected, although the warm sun compensated for it. Additionally, there were occasional comments about the noise levels around the pool area and the pool having limited operation hours. Despite these minor drawbacks, the outdoor pool remains a strong point of the hotel, praised for its cleanliness and pleasant atmosphere.


Yes, New Hotel Collection Harbourside has pool(s) that belong to one or more of the following categories: Children's Pool, Pool Water Slide, Lazy River.

No, a spa isn't available at New Hotel Collection Harbourside.

No, New Hotel Collection Harbourside doesn't allow dogs.

Yes, parking facilities are available at New Hotel Collection Harbourside.

No, New Hotel Collection Harbourside doesn't have a gym.

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