Microtel Inn and Suites by Wyndham Ciudad Juarez, US Consulate
Ciudad Juarez
31.68544600,
-106.40511500
,
Paseo De La Victoria 4150-e Col. Mision De Los Lagos
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Summary of reviewsThe Microtel Inn and Suites by Wyndham Ciudad Juarez, US Consulate, enjoys a generally positive reputation among its guests, particularly for its exceptional location. Its proximity to the U.S. Consulate, medical exam facilities, fingerprint appointments, popular dining options and the Las Misiones Mall make it a convenient choice for travelers with consular or medical needs. The surrounding area is described as clean, secure and accessible, enhancing the overall comfort and convenience for visitors.
Food-wise, while the complimentary breakfast is generally well-received for its taste and inclusion, some guests find it basic and repetitive, suggesting that it could benefit from more variety and better organization.
Rooms at the Microtel Inn are recognized for being spacious and comfortable with clean bathrooms. However, there are frequent complaints about musty odors, outdated furniture and lack of thorough maintenance, affecting the overall guest experience negatively. Cleanliness is a mixed bag with daily cleaning appreciated by some, but significant issues such as dirty carpets and stained linens pointed out by others.
The hotel staff are praised for their friendliness and attentiveness, particularly those at the front desk, who are noted for their helpfulness and positive interactions with guests. There are occasional mentions of less satisfactory service, but these are in the minority.
WiFi service at the hotel is another area with mixed reviews: some guests report reliable connectivity, while others experience weak signals and poor performance, especially outside common areas like the lobby.
The gym facilities receive criticism for being inadequate and poorly maintained, lacking essential equipment and failing to meet guests' expectations.
For families, the atmosphere is friendly and the location convenient, though some aspects, like room suitability and early morning disturbances, could be improved. Beds provide a generally comfortable sleep experience, although older mattresses and pillows occasionally detract from this.
Business travelers find the hotel's location advantageous for accessing key business sites and main roads. The quality of service from the staff enhances the business stay, even as the absence of some business-specific amenities, such as a dedicated office space and proper invoicing processes, are noted.
Overall, while the hotel excels in location, staff service and basic comfort, there are areas needing improvement, particularly in room upkeep, breakfast variety and additional amenities to elevate the guest experience.
Categories
Food-wise, while the complimentary breakfast is generally well-received for its taste and inclusion, some guests find it basic and repetitive, suggesting that it could benefit from more variety and better organization.
Rooms at the Microtel Inn are recognized for being spacious and comfortable with clean bathrooms. However, there are frequent complaints about musty odors, outdated furniture and lack of thorough maintenance, affecting the overall guest experience negatively. Cleanliness is a mixed bag with daily cleaning appreciated by some, but significant issues such as dirty carpets and stained linens pointed out by others.
The hotel staff are praised for their friendliness and attentiveness, particularly those at the front desk, who are noted for their helpfulness and positive interactions with guests. There are occasional mentions of less satisfactory service, but these are in the minority.
WiFi service at the hotel is another area with mixed reviews: some guests report reliable connectivity, while others experience weak signals and poor performance, especially outside common areas like the lobby.
The gym facilities receive criticism for being inadequate and poorly maintained, lacking essential equipment and failing to meet guests' expectations.
For families, the atmosphere is friendly and the location convenient, though some aspects, like room suitability and early morning disturbances, could be improved. Beds provide a generally comfortable sleep experience, although older mattresses and pillows occasionally detract from this.
Business travelers find the hotel's location advantageous for accessing key business sites and main roads. The quality of service from the staff enhances the business stay, even as the absence of some business-specific amenities, such as a dedicated office space and proper invoicing processes, are noted.
Overall, while the hotel excels in location, staff service and basic comfort, there are areas needing improvement, particularly in room upkeep, breakfast variety and additional amenities to elevate the guest experience.
Business Hotel
Microtel Inn and Suites generally provide essential business amenities such as free Wi-Fi and business centers. These features support business travelers needing to work remotely and stay connected.
Accessible Hotel
While specific accessibility details are not listed in the provided data, Microtel Inn and Suites hotels generally adhere to Wyndham's accessibility standards, ensuring a certain level of accessibility features and services.
Hotel with Gym
Microtel Inn includes a fitness area for guests. It provides a simple space with equipment for basic workouts.
4-Star Hotel
With a 7.8 rating, this hotel offers practical amenities such as a gym, free Wi-Fi, free breakfast, and free parking, providing a comfortable and equipped stay, especially given its location near the US Consulate.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Guest Reviews
Located in Ciudad Juarez, the Microtel Inn and Suites by Wyndham is particularly praised for its exceptional proximity to key landmarks, especially for those involved in visa processes or consular business. The hotel is just a short walk from the U.S. Consulate, making it an ideal choice for travelers needing easy access to consular services, medical exams and fingerprint appointments. Not only is it conveniently situated near the consulate, but it is also within walking distance of an array of dining options, including popular restaurants like Wendy's and Denny's, as well as a large shopping plaza, Las Misiones Mall, right across the street. The central location offers quick access to various amenities, including grocery stores, cafes and a food court, providing guests with a comfortable and hassle-free experience. This makes Microtel Inn and Suites by Wyndham a top choice for those visiting Ciudad Juarez for consular or medical purposes. The clean and secure surroundings, combined with friendly staff and spacious rooms, enhance the overall quality of the stay.
The breakfast offerings at Microtel Inn and Suites by Wyndham Ciudad Juarez, US Consulate, have received mixed reviews. Many guests appreciated that breakfast is included with the stay, praising it as very delicious and good with some even describing it as great and very satisfying. Some noted the excellent service provided by the friendly and attentive staff, which contributed to their positive dining experience.
On the downside, a significant number of guests found the breakfast to be quite basic and repetitive, lacking variety and essential items like cereals, yogurt, fruits or bread. There were comments about the breakfast being overcrowded with issues of food running out quickly and slow refills. Several guests also mentioned the food being cold or the overall quality not meeting their expectations with bland and poorly seasoned options.
The breakfast hours were also a concern for some with complaints about the timing being too short and food being removed earlier than scheduled. The dining area itself could be small and inadequate to accommodate all guests comfortably.
Thus, while the breakfast has its high points in terms of taste and inclusion, there is room for improvement in variety, quality and organization to enhance the guest experience.
Microtel Inn and Suites by Wyndham Ciudad Juarez, US Consulate, offers rooms that vary significantly in quality. On the bright side, many guests found the rooms to be spacious with some even describing them as very comfortable and clean. The bathrooms were also noted to be clean and of good size. Guests appreciated the proximity to the US Consulate and found the overall room size to be adequate.
However, numerous reviews highlighted issues that detracted from the stay. A recurring problem was the pervasive musty and unpleasant smell in the rooms, bathrooms and hallways. Many guests reported dirty carpets, outdated furniture and a general lack of maintenance, leading to stained bedding and towels, mold in bathrooms and broken fixtures like shower curtains and room doors. There were also complaints about the absence of hot water, non-functional room equipment and even the presence of flies and fleas in some rooms.
Summarily, while the size and basic comfort of the rooms can be satisfactory, the lack of cleanliness and upkeep, along with the persistent bad odors, significantly impact the overall guest experience.
Travelers to the Microtel Inn and Suites by Wyndham Ciudad Juarez, US Consulate will find a mixed experience when it comes to bed comfort. Generally, many guests appreciated the comfortable beds, highlighting that the beds felt great and mentioning that they found them to be of a very comfortable quality and size. However, there were some recurring issues related to the mattresses, such as being deformed or uneven with a noticeable number of reviews indicating that the mattresses need to be renewed.
On the downside, several guests noted that the pillows were often hard, old or uncomfortable, detracting from the overall sleep experience. Additionally, there were scattered complaints about cleanliness, such as dirty bedsheets and bedding that was not changed regularly. In isolated cases, guests found candy remains on beds, which points to occasional lapses in housekeeping standards.
Despite these drawbacks, the repeated mention of comfortable beds suggests that while there are areas that need improvement, many visitors still manage to get a good night's sleep. Efforts to renew mattresses and upgrade bedding could significantly enhance the overall bed comfort at this hotel.
The guest reviews for the Microtel Inn and Suites by Wyndham Ciudad Juarez, US Consulate reveal a mixed experience regarding cleanliness. On the positive side, some guests appreciated the daily cleaning services, noting that the rooms, bathrooms and facilities were clean with friendly cleaning staff contributing to these efforts. However, many reviews highlight significant issues with cleanliness throughout the hotel. Common complaints mention dirty carpets with unpleasant smells, unclean or stained linens and neglected maintenance in rooms and common areas. The presence of musty odors, dirty air conditioning units, old and worn towels and generally filthy conditions detracted from the overall guest experience. Although some areas, such as the clean facilities and shower amenities, received praise, the overarching sentiment points to a need for substantial improvements in the hotel's cleanliness standards.
At the Microtel Inn and Suites by Wyndham Ciudad Juarez, US Consulate, the general sentiment towards the staff is overwhelmingly positive based on guest reviews. Many guests appreciated the cleanliness maintained by the staff and highlighted the kindness and attentiveness of the employees. The front desk staff received frequent praise for their friendliness and helpfulness, ensuring smooth and pleasant interactions for visitors. Guests mentioned the polite and respectful behavior of the employees, noting that they were generally accommodating and responsive to needs.
Particular attention was given to the excellent customer service provided by both the lobby and reception staff, who were described as very nice and often went above and beyond to ensure a satisfactory stay. The kitchen staff, however, garnered mixed reviews with some guests noting that they were not very helpful or kind. Despite this, the lady who handled room cleaning was specifically mentioned for her kindness.
On the downside, a few reviews pointed out instances of indifference and impoliteness from some staff members, including the front desk, where some guests experienced poor service and unfriendly attitudes. Nevertheless, the majority of feedback accentuates the staff's friendliness, attentiveness and proactive assistance, contributing significantly to a welcoming and enjoyable hotel experience.
Guests have had varied experiences with the WiFi at Microtel Inn and Suites by Wyndham Ciudad Juarez, US Consulate. While some found the internet service to be reliable and the WiFi perfect, many others encountered issues with weak signals and poor connectivity throughout the hotel. For some, the internet worked well only in the lobby and dining areas, while numerous reviews pointed out that the WiFi never worked or was generally terrible.
The reviews for the gym at Microtel Inn and Suites by Wyndham Ciudad Juarez, US Consulate, present a picture of a facility in need of significant improvement. While some guests have found the gym to be good, the majority have commented on its shortcomings. Common criticisms include a lack of essential equipment with specific mentions of the absence of a treadmill and outdated machines. Maintenance issues are also frequent with reports of noisy air conditioning and the overall condition of the gym being described as poor. For those who prioritize fitness amenities, this gym may not meet expectations due to its limited and outdated facilities.
Microtel Inn and Suites by Wyndham Ciudad Juarez, US Consulate, provides a variety of family activities, though some guests have noted they are relatively simple and small in scale. Despite this, the hotel maintains a family-friendly atmosphere. One drawback mentioned is that the rooms may not be ideally suited for family stays and early morning disturbances from housekeeping have been reported. However, the hotel boasts a very good location, being clean and conveniently close to the American Consulate, main roads, good restaurants, shopping centers and main streets, making it easy for families to explore Ciudad Juarez.
The hotel stands out for its impeccable, very clean and safe environment. It is especially noted for its excellent service and hospitable staff, making guests feel welcomed and well taken care of. The facilities maintain a high level of cleanliness, which is consistently appreciated by visitors.
The rooms offer a comfortable stay, though some suggest they fall between three and four-star standards, indicating some room for improvement. Breakfast service is praised for its excellence, though the overall breakfast experience slightly misses the mark in achieving a four-star rating.
In summary, while the hotel may not fully meet a four-star standard in every aspect, its cleanliness, safety and outstanding service are notable highlights.
Microtel Inn and Suites by Wyndham Ciudad Juarez, US Consulate, has garnered praise from business travelers thanks to its excellent location. Conveniently situated near essential business locations, it proves highly favorable for those needing proximity to the consulate, shopping areas and key main roads, making it easy to navigate Ciudad Juarez efficiently. Guests highlighted the rooms as well-suited for business purposes and the value offered by the hotel stands out positively.
The service provided by the staff is consistently noted as excellent, enhancing the overall experience for business guests. However, the absence of a business center and the lack of certain amenities like a chair and table specifically for the business community were mentioned as drawbacks. Furthermore, some guests expressed the need for proper invoicing for business transactions. Despite these minor setbacks, the Microtel Inn remains a strong option for business travelers seeking a convenient and welcoming stay in Ciudad Juarez.
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Location
Breakfast
On the downside, a significant number of guests found the breakfast to be quite basic and repetitive, lacking variety and essential items like cereals, yogurt, fruits or bread. There were comments about the breakfast being overcrowded with issues of food running out quickly and slow refills. Several guests also mentioned the food being cold or the overall quality not meeting their expectations with bland and poorly seasoned options.
The breakfast hours were also a concern for some with complaints about the timing being too short and food being removed earlier than scheduled. The dining area itself could be small and inadequate to accommodate all guests comfortably.
Thus, while the breakfast has its high points in terms of taste and inclusion, there is room for improvement in variety, quality and organization to enhance the guest experience.
Rooms
However, numerous reviews highlighted issues that detracted from the stay. A recurring problem was the pervasive musty and unpleasant smell in the rooms, bathrooms and hallways. Many guests reported dirty carpets, outdated furniture and a general lack of maintenance, leading to stained bedding and towels, mold in bathrooms and broken fixtures like shower curtains and room doors. There were also complaints about the absence of hot water, non-functional room equipment and even the presence of flies and fleas in some rooms.
Summarily, while the size and basic comfort of the rooms can be satisfactory, the lack of cleanliness and upkeep, along with the persistent bad odors, significantly impact the overall guest experience.
Beds
On the downside, several guests noted that the pillows were often hard, old or uncomfortable, detracting from the overall sleep experience. Additionally, there were scattered complaints about cleanliness, such as dirty bedsheets and bedding that was not changed regularly. In isolated cases, guests found candy remains on beds, which points to occasional lapses in housekeeping standards.
Despite these drawbacks, the repeated mention of comfortable beds suggests that while there are areas that need improvement, many visitors still manage to get a good night's sleep. Efforts to renew mattresses and upgrade bedding could significantly enhance the overall bed comfort at this hotel.
Cleanliness
Staff
Particular attention was given to the excellent customer service provided by both the lobby and reception staff, who were described as very nice and often went above and beyond to ensure a satisfactory stay. The kitchen staff, however, garnered mixed reviews with some guests noting that they were not very helpful or kind. Despite this, the lady who handled room cleaning was specifically mentioned for her kindness.
On the downside, a few reviews pointed out instances of indifference and impoliteness from some staff members, including the front desk, where some guests experienced poor service and unfriendly attitudes. Nevertheless, the majority of feedback accentuates the staff's friendliness, attentiveness and proactive assistance, contributing significantly to a welcoming and enjoyable hotel experience.
Wi-Fi
Gym
Family
4 Star
The rooms offer a comfortable stay, though some suggest they fall between three and four-star standards, indicating some room for improvement. Breakfast service is praised for its excellence, though the overall breakfast experience slightly misses the mark in achieving a four-star rating.
In summary, while the hotel may not fully meet a four-star standard in every aspect, its cleanliness, safety and outstanding service are notable highlights.
Business
The service provided by the staff is consistently noted as excellent, enhancing the overall experience for business guests. However, the absence of a business center and the lack of certain amenities like a chair and table specifically for the business community were mentioned as drawbacks. Furthermore, some guests expressed the need for proper invoicing for business transactions. Despite these minor setbacks, the Microtel Inn remains a strong option for business travelers seeking a convenient and welcoming stay in Ciudad Juarez.
No, Microtel Inn and Suites by Wyndham Ciudad Juarez, US Consulate doesn't have any pool.
No, a spa isn't available at Microtel Inn and Suites by Wyndham Ciudad Juarez, US Consulate.
No, Microtel Inn and Suites by Wyndham Ciudad Juarez, US Consulate doesn't allow dogs.
No, parking facilities aren't available at Microtel Inn and Suites by Wyndham Ciudad Juarez, US Consulate.
Yes, Microtel Inn and Suites by Wyndham Ciudad Juarez, US Consulate has a gym.
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