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Summary of reviewsHOTEL ZAPOTLAN is a favored choice among travelers due to its exceptional central location in Ciudad Guzmán, offering convenient access to local attractions such as lively cafes, shops, and cultural landmarks. Guests frequently praise the hotel's cleanliness, appreciating the well-maintained and hygienic facilities which complement its classic ambiance. The inviting and warm atmosphere is further enhanced by the friendly and attentive staff, particularly the cleaning team, who ensure a pleasant stay for most visitors.
While the hotel generally offers good value for money, it does face some challenges, particularly concerning room accommodations. Despite positive notes on cleanliness and general comfort, rooms are often described as small and lacking essential amenities, such as sufficient space and soundproofing. The absence of air conditioning and ventilation issues in bathrooms are areas for improvement, along with the accessibility constraints due to the lack of an elevator.
Parking presents a mixed experience, offering safety but limited spaces, which sometimes necessitates off-site parking arrangements. Guests are advised to manage their expectations and prepare for parking needs to ensure ease during their stay. The beds also receive mixed reviews, with some guests finding issues with size and firmness, which impacts their comfort.
Overall, HOTEL ZAPOTLAN is well-regarded for its strategic location, cleanliness, welcoming staff, and reasonable pricing. With potential improvements in room amenities and more efficient parking arrangements, it could further elevate its standing as a preferred accommodation choice in the city's heart. Show more
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Categories
Hotel with Swimming Pool
Indoor Pool
Hotel with Parking
Hotel with Gym
Small Hotel
4-Star Hotel
Hotel with Indoor Pool
Room Types
Standard Queen RoomProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room provides a flat-screen TV. The unit offers 1 bed.
Standard King RoomOffering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. This double room offers a flat-screen TV. The unit has 1 bed.
Queen Room with Spa BathOffering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. This double room offers air conditioning and a flat-screen TV. The unit offers 1 bed.
Deluxe Double Room with Two Double BedsProviding free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. This twin room provides air conditioning and a flat-screen TV. The unit offers 2 beds.
Double Room with Two Double BedsProviding free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. This twin room provides a flat-screen TV. The unit offers 2 beds.
Guest Reviews
Location
Nestled in the heart of Cd. Guzmán, HOTEL ZAPOTLAN enjoys a remarkable and unbeatable location, making it a prime choice for travelers seeking convenience and accessibility. The hotel is strategically situated right across from the lively town square, providing easy access to a plethora of local attractions, including vibrant cafes, shops, food venues, and the bustling market. Guests consistently laud the hotel for being centrally located, allowing them to effortlessly explore cultural and historical landmarks such as temples. The privileged position also enables visitors to enjoy leisurely strolls through the main garden and surrounding areas without the need for transportation.
In addition to its excellent location, guests appreciate the hotel for its clean and pleasant facilities, which offer good value for money. The friendly and attentive staff contribute to an overall inviting atmosphere, further enhancing the travel experience. The combination of prime location, affordability, and comfort makes HOTEL ZAPOTLAN a favorable option for those desiring both convenience and a welcoming stay in the city center.
Rooms
Hotel Zapotlan presents a mixed experience when it comes to room accommodations. Many guests found the rooms to be clean and comfortable, appreciating the good price for such well-equipped spaces. Despite these positive points, several aspects could improve. A notable drawback is the room size, which some guests found small and cluttered, with a lack of nightstands and larger bed options. Comfort issues also arose from uncomfortable mattresses and pillows, as well as concerns over broken amenities like fans and showers.
Noise is another recurring theme, with rooms lacking soundproofing due to faulty windows. The absence of air conditioning in some spaces, along with ventilation problems in bathrooms, led to unpleasant smells permeating the sleeping area. Guests expressed frustration over limited accessibility for those with mobility needs, as the lack of an elevator complicated stays on higher floors.
Despite these drawbacks, there are glimpses of potential for improvement and added appeal, such as offering better bed options and enhancing the overall room quality to align with the positive pricing reviews received.
Beds
The guest reviews of HOTEL ZAPOTLAN reveal mixed opinions on the comfort of the beds. While some guests found the beds to be comfortable and pleasant for resting, many expressed concerns regarding their size and firmness. The beds labeled as double or matrimonial were noted to be smaller than expected, causing discomfort for some. Issues such as hard mattresses and missing blankets were commonly mentioned. There were also instances where beds were unstable, leading to room changes. Overall, comfort levels appear to vary significantly among guests.
Cleanliness
Nestled in the heart of the city, Hotel Zapotlan boasts a prime location with numerous attractions within arm's reach. Guests frequently highlight the hotel's cleanliness as one of its shining attributes, often describing the rooms as very clean and the overall facility maintaining a commendable level of hygiene. The hotel's classic ambiance pairs seamlessly with its central placement, making it not only accessible but also inviting. Additionally, the hotel staff is often praised for their friendliness and attentiveness in maintaining the cleanliness of the rooms. Despite these strengths, some mention occasional cleanliness issues that may require attention. Nonetheless, the combination of clean, well-equipped rooms and the strategic location at a good price point makes Hotel Zapotlan a noteworthy choice for travelers seeking comfort and convenience.
Staff
Hotel Zapotlan staff receive mixed reviews, with notable highlights focusing on their friendliness and helpfulness. Many guests commend the staff for being super friendly and attentive, making the stay pleasant and welcoming. Several reviews specifically praise individual staff members for their kindness and quick assistance during check-in. The overall impression suggests that the cleaning staff stand out for their exceptional service. Guests also appreciate the safety, central location, and parking facilities offered by the hotel.
However, some reviews express dissatisfaction, highlighting concerns about the reception staff's organization and occasional rudeness. Issues with staffing levels and impersonal interactions during check-in are noted, which may cause delays or leave guests feeling unattended. Despite these challenges, the general sentiment appears to favor the positive experiences of kindness and attentiveness from many members of the hotel staff.
Parking
Hotel Zapotlan provides a mix of convenience and challenges when it comes to parking facilities. The hotel’s parking lot is known for its safety, providing peace of mind for guests who manage to secure a spot. However, the number of spaces is limited, which means some guests need to park further away, occasionally up to two blocks from the hotel. This can be inconvenient, especially late at night or when traveling with family and luggage. While the hotel’s central location in Ciudad Guzmán allows for easy access to nearby attractions and adds to its appeal, guests often have to make arrangements or call ahead to confirm parking availability. Overall, travelers should prepare for the possibility of needing to park off-site and plan accordingly to ensure a seamless experience.
Yes, HOTEL ZAPOTLAN has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at HOTEL ZAPOTLAN.
No, HOTEL ZAPOTLAN doesn't allow dogs.
Yes, parking facilities are available at HOTEL ZAPOTLAN.