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The Westin Cincinnati

Cincinnati , 21 East 5th Street (Show on Map)

7.9

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Westin Cincinnati is a great choice for travelers who want to explore the city on foot with a prime location in the heart of downtown Cincinnati. Guests have praised the hotel's proximity to major landmarks and attractions, as well as easy access to I75. The breakfast has received positive reviews with guests describing it as "awesome" and "really good". The rooms are clean, spacious and comfortable with great views of the skating rink. The staff has been described as friendly, professional and willing to go above and beyond to ensure an enjoyable stay. While some guests have noted areas that require improvement, such as outdated furniture and carpets, overall the hotel provides a comfortable and sanitary stay. The beds are particularly noteworthy with many guests describing them as "awesome" and "super comfortable". The parking situation is a mixed bag with some guests finding it convenient and others feeling it is expensive and unorganized. Despite some negative feedback, guests generally praise The Westin Cincinnati as a cozy and comfortable place to stay in Cincinnati with exceptional cleanliness and a good value for the price.
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Categories

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Business Hotel

Hotel with Parking

4-Star Hotel

Room Types

Grand Deluxe, Guest room, 2 Double The double room features air conditioning. The unit has 2 beds.

Guest Room, 1 King The double room offers air conditioning. The unit has 1 bed.

Guest room, 2 Double, Fountain Square view The double room provides air conditioning. The unit offers 2 beds.

Guest room, 1 King, Fountain Square view The double room offers air conditioning. The unit offers 1 bed.

Guest room, 2 Double The double room offers air conditioning. The unit offers 2 beds.

Grand Deluxe, Guest room, 1 King The double room features air conditioning. The unit has 1 bed.

1 Bedroom Junior Suite, 1 King, Riverfront The double room features air conditioning. The unit has 1 bed.

Luxury Larger Studio, 1 King, Fountain Square view The double room features air conditioning. The unit has 1 bed.

Studio, 1 King, Fountain Square view The double room offers air conditioning. The unit has 1 bed.

Ohio, Suite, 1 King Murphy, Fountain Square view The double room offers air conditioning. The unit offers 1 bed.

WestinWORKOUT, Guest room, 2 Double The double room provides air conditioning. The unit offers 2 beds.

About The Westin Cincinnati

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Guest Reviews

7.9

Good

Location

The Westin Cincinnati is a great choice for travelers who want to explore the city on foot. The property is located in the heart of downtown Cincinnati, putting guests within walking distance of a variety of restaurants and attractions. Many guests loved the hotel's proximity to the city's major landmarks, including the ball park and entertainment area, as well as easy access to I75. From the hotel, you can take the streetcar to reach other popular sites downtown. The location is also convenient for those participating in events like the Flying Pig marathon with the expo just a short distance away. Guests praised the views from their rooms and enjoyed the accessibility of the hotel, making it perfect for any downtown activities. Overall, the excellent location of The Westin Cincinnati, close to theaters, museums and other fun events and the friendliness of the staff made for an enjoyable stay.

Breakfast

Looking for a great breakfast to start your day at The Westin Cincinnati? You won't be disappointed! Guests have used phrases like "awesome" and "really good" to describe the food, while others have found the breakfast "very appealing." Unfortunately, some guests did not receive the breakfast they were promised or found the options to be lacking with one reviewer even describing the breakfast as leaving "a-lot to be desired." Additionally, one guest encountered a rude cook while eating breakfast. However, overall, guests seem to be enjoying their breakfast experiences at The Westin Cincinnati.

Rooms

The Westin Cincinnati offers a range of rooms that may suit your criteria, but there are some pros and cons to consider. Reviews mention that the hotel room and amenities are clean, spacious and comfortable with a great location and view of the skating rink. Guests also appreciate the comfortable air conditioning and cozy beds. Some rooms, however, require updates, as some furniture and carpets appear tired, lightings could be improved and the bathrooms need proper maintenance. Some guests have also experienced some discomfort with the bed and there are complaints of noise from thin walls. Additionally, some rooms did not meet the expectations of the guests with some rooms not being thoroughly cleaned and suffering from musty smells. Some guests missed the perk of room service, which was not available during their stay and the price for some rooms felt overpriced considering their condition. Overall, the Westin Cincinnati offers a nice place to stay if you're looking for decent accommodations with clean amenities, but be wary of some areas that require improvement.

Beds

The Westin Cincinnati is known for having some of the most comfortable beds you'll find in a hotel. Guests have raved about how cozy and inviting the beds are with many describing them as 'awesome' and 'super comfortable'. Some guests have even compared the beds to their own bed at home! Despite a few negative reviews mentioning uncomfortable or old mattresses, overall the positive reviews outweigh the negative. However, a few guests did have issues with the pillows being too squishy or flat. It's worth noting that some guests did report issues with stains on the bed blankets and comforter set, as well as a few cases of bed bugs being found. Despite these isolated incidents, guests generally praise the comfort of the bed and pillows.

Cleanliness

The Westin Cincinnati is a safe, clean and beautiful hotel. Many guests praised the exceptional cleanliness of the hotel and the staff. They had nice and clean rooms with great amenities including nice showers. The hotel smelled good and the property was perfect. However, some guests were not fully satisfied with the cleaning services of the hotel. They noticed dirty sheets, dirty bathrooms, dusty rooms, dirty sinks, dirty floors and even pubic hairs on the bathroom toilet. Some rooms had a musty smell or smelled like cigarettes. The hotel elevators were broken and the furniture looked tired. The entrance foyer also needs some visual improvement. Overall, the hotel needs a lot of cleaning and updates, but still provides a comfortable and sanitary stay for guests.

Staff

The Westin Cincinnati boasts exceptional customer service according to guest reviews. The majority of the staff were described as friendly, professional and willing to go above and beyond to ensure an enjoyable stay. Zaire from the front desk was specifically mentioned for his kindness and Sandy was noted as amazing. While there were some negative interactions with staff, overall the hotel's service was exceptional. The hotel's location and cleanliness also received high praise from guests.

Wi-Fi

Several reviewers of The Westin Cincinnati hotel had a bone to pick with the fact that wifi comes at an extra cost with some calling it "completely unacceptable" and "very unusual in this day and age". However, there were a few positive reviews with one guest mentioning how they were given free wifi due to a problem with the credit card processor. Another guest said the hotel provides free wifi, while others simply noted that wifi was not free and came at a cost of around $10 per day.

Parking

The Westin Cincinnati offers parking for a fee and while some guests felt it was expensive, others found it convenient. Valet parking is available, but pricey, while some guests had to find parking elsewhere due to limited on-site parking for larger vehicles. The underground parking was deemed convenient, though the parking situation overall was described as unorganized and rough. Despite the cost, the parking garage was frequently full during guests' stays. However, public parking was found to be cheaper than valet and some guests appreciated the easy in and out access. Overall, the parking situation at The Westin Cincinnati was a mixed bag with both positives and negatives.

4 Star

The Westin Cincinnati is a cozy and comfortable place to stay in Cincinnati. Guests enjoyed the location, friendly staff and exceptional cleanliness of the hotel. They also found it to be a good value for the price. Though some found the facilities to be dated and not up to Westin standards, many still found it to be a wonderful place to stay and would return again. The hotel is located centrally to many fun activities and attractions in Cincinnati, making it a great weekend getaway for families. The beds are cozy and the rooms comfortable and the staff is very sweet and accommodating. Despite some negative feedback from a few guests about the price and lacking basics, overall the stay was pleasant and enjoyable.

No, The Westin Cincinnati doesn't have any pool.

No, a spa isn't available at The Westin Cincinnati.

Yes, The Westin Cincinnati welcomes dogs.

Yes, parking facilities are available at The Westin Cincinnati.

No, The Westin Cincinnati doesn't have a gym.

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