SureStay Hotel by Best Western Chula Vista San Diego Bay
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Summary of reviewsSureStay Hotel by Best Western Chula Vista San Diego Bay stands out for its strategic and central location, providing easy access to Highway 5, public transportation and a variety of nearby amenities such as restaurants and shopping centers. Guests appreciate its proximity to significant destinations in San Diego and the convenience of free parking.
The complimentary breakfast receives mixed reviews. While many find it satisfactory and value the unlimited servings of items like coffee, cereal and bagels, others desire a greater variety and more protein options, describing it as basic and lacking.
Room reviews are varied. Positively, the rooms are often described as clean, modern and reasonably priced with some rooms being wheelchair accessible. However, several guests reported issues with odor, maintenance and unexpected visitors like cockroaches.
Cleanliness at the hotel also draws mixed reactions. While some guests find the rooms impeccably clean, others report issues such as small cockroaches, dirty carpets and musty smells, especially in the bathrooms.
The staff receives both praise and criticism. Many guests highlight the friendly and efficient service, particularly at check-in, but there are also reports of rude behavior and policy enforcement issues, especially from the night staff.
The hotel’s free WiFi is mostly reliable, though some guests experience occasional connectivity issues. The outdoor pool is a popular feature, appreciated for its pleasant atmosphere despite minor maintenance concerns and the absence of a jacuzzi.
Families generally have a positive experience, benefiting from the hotel's convenient location and family-friendly amenities like the pool. However, some issues, such as obtaining enough towels for larger parties, are noted.
The beds are frequently praised for their comfort, contributing positively to the sleep experience. Although some guests report stained linens, the majority find the bedding clean and cozy.
Accessibility features are well-regarded with first-floor rooms easily accessible and knowledgeable staff enhancing the experience for guests with disabilities. Despite the lack of an elevator and occasional front desk service issues, the hotel's accessibility remains a strong point.
Overall, SureStay Hotel by Best Western Chula Vista San Diego Bay offers a convenient and relatively comfortable stay, particularly praised for its location and reasonable accommodations. However, improvements in breakfast variety, room maintenance and staff training could further enhance the guest experience.
Categories
The complimentary breakfast receives mixed reviews. While many find it satisfactory and value the unlimited servings of items like coffee, cereal and bagels, others desire a greater variety and more protein options, describing it as basic and lacking.
Room reviews are varied. Positively, the rooms are often described as clean, modern and reasonably priced with some rooms being wheelchair accessible. However, several guests reported issues with odor, maintenance and unexpected visitors like cockroaches.
Cleanliness at the hotel also draws mixed reactions. While some guests find the rooms impeccably clean, others report issues such as small cockroaches, dirty carpets and musty smells, especially in the bathrooms.
The staff receives both praise and criticism. Many guests highlight the friendly and efficient service, particularly at check-in, but there are also reports of rude behavior and policy enforcement issues, especially from the night staff.
The hotel’s free WiFi is mostly reliable, though some guests experience occasional connectivity issues. The outdoor pool is a popular feature, appreciated for its pleasant atmosphere despite minor maintenance concerns and the absence of a jacuzzi.
Families generally have a positive experience, benefiting from the hotel's convenient location and family-friendly amenities like the pool. However, some issues, such as obtaining enough towels for larger parties, are noted.
The beds are frequently praised for their comfort, contributing positively to the sleep experience. Although some guests report stained linens, the majority find the bedding clean and cozy.
Accessibility features are well-regarded with first-floor rooms easily accessible and knowledgeable staff enhancing the experience for guests with disabilities. Despite the lack of an elevator and occasional front desk service issues, the hotel's accessibility remains a strong point.
Overall, SureStay Hotel by Best Western Chula Vista San Diego Bay offers a convenient and relatively comfortable stay, particularly praised for its location and reasonable accommodations. However, improvements in breakfast variety, room maintenance and staff training could further enhance the guest experience.
Accessible Hotel
This hotel features ADA mobility accessible rooms designed for easy wheelchair access. It also provides accessible exterior routes, building entrances, public spaces, restrooms, and food service areas.
3-Star Hotel
This hotel offers comfortable accommodations and a complimentary breakfast. Its location provides easy access to San Diego Bay and other local attractions, making it a good value for travelers.
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Outdoor Pool
Guest Reviews
SureStay Hotel by Best Western Chula Vista San Diego Bay is frequently praised for its strategically advantageous location. Nestled close to Highway 5, it provides easy access for both northbound and southbound travelers, making it conveniently situated between San Diego and Tijuana. The hotel's proximity to the trolley station and numerous restaurants adds to its appeal, granting guests effortless connectivity to public transportation and dining options.
The location is often described as central and convenient with guests noting its nearness to various amenities, shopping centers and the Bayshore Bikeway. Additionally, the nearby MTS station ensures that getting around the city is a breeze. Many reviews highlight the benefit of having plenty of restaurants and a small mall within walking distance, contributing to the ease and enjoyment of the stay.
Visitors also appreciate the tranquil setting and the hotel's excellent connectivity, including close proximity to freeways and easy access to significant destinations in San Diego. The inclusion of free parking further enhances the convenience, particularly for those traveling by car.
Overall, the location of SureStay Hotel is lauded for its combination of accessibility, centrality and the multitude of nearby amenities, making it a practical and comfortable choice for travelers seeking accommodation in Chula Vista.
At the SureStay Hotel by Best Western Chula Vista San Diego Bay, guests have mixed feelings about the breakfast experience. Many guests appreciated that breakfast was provided and often found it satisfactory and filling, particularly when considering the overall room rate. Descriptions of the breakfast often highlight its simplicity with guests frequently mentioning offerings such as coffee, bread, cereal, bagels and instant oatmeal. Some guests praised the breakfast as good or normal with the unlimited serving being a notable plus for some families.
However, numerous guests expressed a desire for greater variety and more protein options like eggs, ham or cheese. The breakfast was often described as light or very basic with some noting it was mostly sweet food. There were also several comments about the breakfast being monotonous and lacking essential items such as butter, juice or water.
Unfortunately, some guests experienced disappointments, such as not having breakfast available during their stay despite it being advertised. Others were dissatisfied with the limited selection, describing the breakfast as poor or terrible.
Overall, while some guests found the breakfast adequate and appreciated the complimentary aspect, many suggested improvements in variety and quality to enhance the overall dining experience.
SureStay Hotel by Best Western Chula Vista San Diego Bay offers a mix of experiences for its guests. Positively noted, the rooms are often described as clean and modern with a simple and comfortable layout. Guests appreciated the good location and wheelchair accessibility of some rooms and many found the room prices to be reasonable. Cleanliness was a recurring commendation; several reviews highlighted impeccable standards.
However, some guests encountered issues which cannot be overlooked. There were frequent reports of rooms being too small and the presence of unpleasant odors such as humidity, mold and cigarette smoke. Maintenance issues were also mentioned, including peeling bathtubs, loose carpet and noisy AC units. The room allocation often did not meet guests' requests and key card malfunctions were a recurring problem. Furthermore, there were concerning reports of cockroaches and dirty linens.
Overall, while some guests found their rooms satisfactory and the hotel reasonably priced, others faced significant cleanliness and maintenance issues that affected their stay.
The beds at the SureStay Hotel by Best Western Chula Vista San Diego Bay receive consistent praise for their comfort. Guests frequently describe the beds as comfortable, cozy and clean, highlighting a restful sleep experience. The clean bedding is commonly noted, although some reviews mention issues with stained bed sheets and blankets. Despite occasional cleanliness concerns, the general consensus is that the beds are a strong point of the hotel, contributing positively to the overall guest experience.
SureStay Hotel by Best Western Chula Vista San Diego Bay presents a mixed bag when it comes to cleanliness based on guest reviews. A fair number of visitors praised the rooms for being clean, comfortable and well-equipped, noting their satisfaction with the quiet environment and ease of check-in and check-out. Some highlighted the impeccable cleanliness and appreciated the clean facilities, including the pool.
However, there is a significant contrast from other reviews citing various cleanliness issues. Guests reported occurrences of small cockroaches, dirty carpets, stained linens and musty smells in the rooms. Several reviews pointed out the bathrooms and bathtubs as particularly problematic with some guests having to clean these areas themselves. Additionally, complaints about rooms not being cleaned during their stay, dirty towels and unclean surfaces were common.
The disparity in cleanliness standards suggests an inconsistent experience for guests staying at this location, which ranges from super clean to very dirty in various parts of the hotel.
Reviews of the SureStay Hotel by Best Western Chula Vista San Diego Bay convey mixed impressions regarding the hotel staff. Many guests appreciated the friendly, polite and helpful nature of the personnel, particularly highlighting the excellent service provided by Miss Violet at the front desk and emphasizing great customer service overall. Housekeeping staff were frequently praised for their efficiency and politeness. Several reviews also mention that the check-in process was smooth with reception staff being consistently friendly and courteous.
However, the reviews also reflect significant dissatisfaction among some guests. Complaints about rude behavior, particularly from the night staff and management, were notable. Some guests mentioned specific incidents where staff members were unhelpful or disrespectful and there were issues with communication and policy enforcement by the front desk. Additionally, cases of staff, including housekeeping, entering rooms without permission were reported, which raised concerns about privacy and respect for guests.
Overall, while many guests had positive interactions with the hotel staff, there were recurring problems that highlighted areas for improvement in staff training and guest relations.
The SureStay Hotel by Best Western Chula Vista San Diego Bay offers free WiFi, which many guests find to be fast and efficient. However, reviews indicate mixed experiences. Several guests praised the good service and effective internet connectivity, mentioning that the WiFi worked well and provided fast access. On the other hand, some guests reported issues, noting that the WiFi was occasionally down, spotty or cut out frequently, particularly in the evenings. While the complimentary WiFi is a highlight for many, potential users should be aware that its performance might vary.
The SureStay Hotel by Best Western Chula Vista San Diego Bay features an outdoor swimming pool that guests appreciate for its presence and pleasant atmosphere. Despite some concerns about the pool rail being loose and the pool not being heated, the pool area is generally noted as a positive aspect of the hotel. However, it's worth noting that there is no jacuzzi or hot tub available, which some guests expected based on advertisements. The pool is a nice amenity for those looking to enjoy some time outdoors.
SureStay Hotel by Best Western Chula Vista San Diego Bay appears to cater well to families, as noted by several guests who stayed with their loved ones. Many families, including those with children, appreciated the central location, which allowed for easy access to local attractions and made it convenient for gatherings with family and friends. The pool was a hit among the younger guests, providing enjoyable moments for children. The general sentiment indicated that the environment felt safe for family stays, adding to the overall positive experience.
However, there were also mentions of some challenges. One guest noted an issue with obtaining enough towels for their party, which included two adults and two children. Additionally, some reviews expressed that the hotel might not fully cater to family needs and activities. Despite these concerns, the hotel offered family-friendly services and fostered a family-oriented atmosphere, making it a viable option for families visiting the area.
The SureStay Hotel by Best Western Chula Vista San Diego Bay received positive feedback for its accessibility features, making it a convenient option for guests with disabilities. Public transportation is very accessible and the hotel's location offers easy access, facilitated by a knowledgeable reception staff familiar with the area. Cleanliness and overall good accessibility are notable strengths.
Guests appreciated the ease of access, particularly those needing first-floor rooms. The hotel demonstrated attentiveness to guests' needs, contributing to a pleasant stay. However, there were some drawbacks mentioned, such as the unavailability of an elevator and occasional issues with rude front counter service. Some guests also pointed out the absence of a table or chair in certain rooms and the need for a night window check-in. Nonetheless, the hotel's accessibility and the staff's attentiveness provided a generally favorable experience for guests with disabilities.
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Location
The location is often described as central and convenient with guests noting its nearness to various amenities, shopping centers and the Bayshore Bikeway. Additionally, the nearby MTS station ensures that getting around the city is a breeze. Many reviews highlight the benefit of having plenty of restaurants and a small mall within walking distance, contributing to the ease and enjoyment of the stay.
Visitors also appreciate the tranquil setting and the hotel's excellent connectivity, including close proximity to freeways and easy access to significant destinations in San Diego. The inclusion of free parking further enhances the convenience, particularly for those traveling by car.
Overall, the location of SureStay Hotel is lauded for its combination of accessibility, centrality and the multitude of nearby amenities, making it a practical and comfortable choice for travelers seeking accommodation in Chula Vista.
Breakfast
However, numerous guests expressed a desire for greater variety and more protein options like eggs, ham or cheese. The breakfast was often described as light or very basic with some noting it was mostly sweet food. There were also several comments about the breakfast being monotonous and lacking essential items such as butter, juice or water.
Unfortunately, some guests experienced disappointments, such as not having breakfast available during their stay despite it being advertised. Others were dissatisfied with the limited selection, describing the breakfast as poor or terrible.
Overall, while some guests found the breakfast adequate and appreciated the complimentary aspect, many suggested improvements in variety and quality to enhance the overall dining experience.
Rooms
However, some guests encountered issues which cannot be overlooked. There were frequent reports of rooms being too small and the presence of unpleasant odors such as humidity, mold and cigarette smoke. Maintenance issues were also mentioned, including peeling bathtubs, loose carpet and noisy AC units. The room allocation often did not meet guests' requests and key card malfunctions were a recurring problem. Furthermore, there were concerning reports of cockroaches and dirty linens.
Overall, while some guests found their rooms satisfactory and the hotel reasonably priced, others faced significant cleanliness and maintenance issues that affected their stay.
Beds
Cleanliness
However, there is a significant contrast from other reviews citing various cleanliness issues. Guests reported occurrences of small cockroaches, dirty carpets, stained linens and musty smells in the rooms. Several reviews pointed out the bathrooms and bathtubs as particularly problematic with some guests having to clean these areas themselves. Additionally, complaints about rooms not being cleaned during their stay, dirty towels and unclean surfaces were common.
The disparity in cleanliness standards suggests an inconsistent experience for guests staying at this location, which ranges from super clean to very dirty in various parts of the hotel.
Staff
However, the reviews also reflect significant dissatisfaction among some guests. Complaints about rude behavior, particularly from the night staff and management, were notable. Some guests mentioned specific incidents where staff members were unhelpful or disrespectful and there were issues with communication and policy enforcement by the front desk. Additionally, cases of staff, including housekeeping, entering rooms without permission were reported, which raised concerns about privacy and respect for guests.
Overall, while many guests had positive interactions with the hotel staff, there were recurring problems that highlighted areas for improvement in staff training and guest relations.
Wi-Fi
Pool
Family
However, there were also mentions of some challenges. One guest noted an issue with obtaining enough towels for their party, which included two adults and two children. Additionally, some reviews expressed that the hotel might not fully cater to family needs and activities. Despite these concerns, the hotel offered family-friendly services and fostered a family-oriented atmosphere, making it a viable option for families visiting the area.
Accessible
Guests appreciated the ease of access, particularly those needing first-floor rooms. The hotel demonstrated attentiveness to guests' needs, contributing to a pleasant stay. However, there were some drawbacks mentioned, such as the unavailability of an elevator and occasional issues with rude front counter service. Some guests also pointed out the absence of a table or chair in certain rooms and the need for a night window check-in. Nonetheless, the hotel's accessibility and the staff's attentiveness provided a generally favorable experience for guests with disabilities.
Yes, SureStay Hotel by Best Western Chula Vista San Diego Bay has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at SureStay Hotel by Best Western Chula Vista San Diego Bay.
No, SureStay Hotel by Best Western Chula Vista San Diego Bay doesn't allow dogs.
No, parking facilities aren't available at SureStay Hotel by Best Western Chula Vista San Diego Bay.
No, SureStay Hotel by Best Western Chula Vista San Diego Bay doesn't have a gym.
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