Hotel Nuevo Palas in Lanjarón is widely adored for its prime central location. Nestled in the heart of the town, it offers convenient access to key amenities such as main streets, bus stops, shops and parking areas, making it an ideal base for exploring the area. The scenic mountain surroundings add scenic beauty, further enhancing the overall experience. Visitors often commend the hotel’s spacious, clean rooms furnished with comfortable beds, contributing to a restful stay.
While breakfast opinions are mixed, many guests find the offerings delicious and the overall quality satisfactory. Particularly praised is the setting of having breakfast on the terrace, accentuated by the staff's excellent service. However, some feel the breakfast could benefit from more variety with certain aspects deemed basic or sparse.
Dinner experiences also vary; some diners rave about the exceptional and delicious meals, enjoying the hotel's spacious and pleasant dining lounge. However, others have noted a lack of variety and found the meals repetitive and sometimes overpriced.
The rooms are generally appreciated for their spaciousness, cleanliness and comfort. Positive mentions highlight large terraces, well-equipped bathrooms and luxurious amenities such as hot tubs in specific rooms like Suite 212. Despite occasional critiques of outdated decor and soundproofing issues, the rooms are considered adequate for a restful stay.
Cleanliness across the hotel receives high praise with guests consistently highlighting the spotless conditions and well-maintained environment. The friendliness and attentiveness of the staff add to the welcoming atmosphere, making the stay even more pleasant. Practical amenities such as an elevator, reliable heating and free private parking are appreciated, along with complimentary access to a 1-hour circuit in the Lanjarón spa.
Guests frequently acknowledge the exceptional staff, particularly at the reception, for their friendliness and professionalism. Attentive service, such as that provided by staff members like MariCarmen, enhances the overall experience, ensuring visitors feel welcomed and valued.
Feedback on the beds and mattresses is mixed; while some find them comfortable, others note issues with firmness and older, worn-out mattresses. Despite this, overall comfort and room cleanliness are frequently emphasized by satisfied guests.
Overall,
Hotel Nuevo Palas stands out for its central location, high standards of cleanliness, welcoming staff and comfortable accommodations, though there is room for improvement in breakfast variety and room updates.