DoubleTree by Hilton Chicago Magnificent Mile
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Summary of reviewsThe DoubleTree by Hilton Chicago Magnificent Mile offers a prime location in the heart of downtown Chicago, making it an excellent base for exploring major landmarks such as Navy Pier, the Riverwalk and Millennium Park. Its proximity to shopping destinations on Michigan Avenue and the Magnificent Mile, as well as various dining and entertainment options, enhances its appeal. The hotel itself receives recognition for its cleanliness, friendly staff and comfortable rooms, making it suitable for tourists looking to experience the best of Chicago.
While the breakfast experience has mixed reviews with some guests finding it expensive and inconsistent, others appreciate the quality and variety of food. The dinner experience, on the other hand, is generally positive with guests praising the delicious food, inviting bar atmosphere and excellent service, although a broader menu selection would be welcomed.
Rooms are noted for their spaciousness and comfort with many guests praising the cleanliness and comfortable bedding. Some rooms offer fantastic city or partial lake views. However, there are areas for improvement, including outdated furniture, small bathrooms and inconsistent housekeeping. Despite these points, positive feedback about room comfort and amenities often prevails.
Cleanliness of the hotel is generally commendable with many guests appreciating the tidy, comfortable rooms and clean common areas. However, there are occasional complaints about housekeeping inconsistencies and maintenance issues. The friendliness and helpfulness of the staff are highly praised, though some guests have experienced less satisfactory service from certain staff members.
The gym receives positive feedback for its spaciousness and quality equipment, remaining accessible 24 hours a day. The rooftop pool is a beloved feature for its ambiance and cleanliness, though there are some concerns about its maintenance and occasional overcrowding.
Parking is a mixed experience with guests appreciating the convenient location but often finding it expensive and the spaces tight. The absence of some amenities like valet service and elevator access in the parking area adds to the logistical challenges.
The hotel is particularly noted for its family-friendly environment with numerous activities for children and comfortable family rooms. Small touches like providing signature cookies contribute to a welcoming atmosphere for families.
The beds receive largely positive reviews for their comfort and quality, enhancing the overall experience for most guests despite occasional issues with bed cleanliness and firmness.
Business travelers find the hotel well-suited for corporate needs, benefiting from its central location and business-friendly amenities.
Overall, the DoubleTree by Hilton Chicago Magnificent Mile stands out for its excellent location, friendly staff and comfortable amenities, making it a solid choice for various types of travelers looking to enjoy Chicago.
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While the breakfast experience has mixed reviews with some guests finding it expensive and inconsistent, others appreciate the quality and variety of food. The dinner experience, on the other hand, is generally positive with guests praising the delicious food, inviting bar atmosphere and excellent service, although a broader menu selection would be welcomed.
Rooms are noted for their spaciousness and comfort with many guests praising the cleanliness and comfortable bedding. Some rooms offer fantastic city or partial lake views. However, there are areas for improvement, including outdated furniture, small bathrooms and inconsistent housekeeping. Despite these points, positive feedback about room comfort and amenities often prevails.
Cleanliness of the hotel is generally commendable with many guests appreciating the tidy, comfortable rooms and clean common areas. However, there are occasional complaints about housekeeping inconsistencies and maintenance issues. The friendliness and helpfulness of the staff are highly praised, though some guests have experienced less satisfactory service from certain staff members.
The gym receives positive feedback for its spaciousness and quality equipment, remaining accessible 24 hours a day. The rooftop pool is a beloved feature for its ambiance and cleanliness, though there are some concerns about its maintenance and occasional overcrowding.
Parking is a mixed experience with guests appreciating the convenient location but often finding it expensive and the spaces tight. The absence of some amenities like valet service and elevator access in the parking area adds to the logistical challenges.
The hotel is particularly noted for its family-friendly environment with numerous activities for children and comfortable family rooms. Small touches like providing signature cookies contribute to a welcoming atmosphere for families.
The beds receive largely positive reviews for their comfort and quality, enhancing the overall experience for most guests despite occasional issues with bed cleanliness and firmness.
Business travelers find the hotel well-suited for corporate needs, benefiting from its central location and business-friendly amenities.
Overall, the DoubleTree by Hilton Chicago Magnificent Mile stands out for its excellent location, friendly staff and comfortable amenities, making it a solid choice for various types of travelers looking to enjoy Chicago.
Family Friendly Hotel
Known for its warm cookie welcome and family-friendly amenities. Its location on the Magnificent Mile makes it convenient for exploring Chicago's attractions.
Hotel with Swimming Pool
Offers a comfortable indoor pool for guests to enjoy. The pool area is well-maintained, providing a relaxing space for swimming and lounging after a day of exploring the city.
Outdoor Pool
Hotel with Free Wi-Fi
This hotel offers complimentary Wi-Fi, ensuring guests can stay connected easily. With reliable internet service, guests can work or stream content without any issues.
Hotel with Parking
Featuring on-site self-parking with in/out privileges, this hotel offers direct lobby elevator access to the parking garage, enhancing convenience for guests.
Hotel with Outdoor Pool
The hotel has a praised outdoor pool on the 5th floor, along with a pleasant lounging area. The rooftop pool, while small, offers beautiful views, contributing to an enjoyable experience.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Guest Reviews
Located in the heart of downtown Chicago, the DoubleTree by Hilton Chicago Magnificent Mile boasts an exceptional central location, making it a prime base for exploring the city. Surrounded by major landmarks like Navy Pier, the Riverwalk and Millennial Park, it offers easy access to countless attractions and is just minutes from shopping havens on Michigan Avenue and the Magnificent Mile. The proximity to a variety of stores, restaurants and entertainment options makes it a convenient choice for tourists, whether interested in dining, shopping or simply strolling along the lakefront.
Guests appreciate how virtually everything is within walking distance, enhancing the overall convenience and allowing smooth movement around the city. The hotel's location garners frequent praise for its perfect positioning with Whole Foods, Dunkin Donuts and other essential amenities right next door. Additionally, the nearby public transportation options facilitate effortless citywide exploration, further bolstering its appeal.
Beyond location, the hotel itself is noted for its cleanliness, friendly staff and comfortable rooms. The combination of a central setting with excellent services makes DoubleTree by Hilton Chicago Magnificent Mile a standout choice for visitors seeking to experience the best of Chicago.
The breakfast experience at the DoubleTree by Hilton Chicago Magnificent Mile has garnered mixed reviews. While many guests appreciated the great and excellent quality of breakfast, noting the varied and good selection of food, there were recurring concerns regarding its cost and inclusion in the booking price. Some guests highlighted the expensive nature of breakfast, mentioning difficulties in spending less than $25 per person and additional charges despite breakfast being included in the reservation. Others pointed out that no complimentary breakfast was provided, which was disappointing considering the high prices.
There were also mentions of quality issues, such as some instances of rotten fruits and cold food. Guests found the breakfast options somewhat confusing and poorly communicated with some receiving vouchers for nearby outlets rather than an on-site meal.
However, the helpful and friendly staff in the restaurant contributed positively to the overall breakfast experience. Despite the mixed reviews, those who did enjoy the breakfast praised its quality and the diverse choices available. There were also recommendations for nearby dining options, such as Yolk, which some guests found preferable.
The DoubleTree by Hilton Chicago Magnificent Mile offers a dining experience praised for its delicious food and welcoming atmosphere. Guests appreciated the excellent service and well-prepared dishes at the restaurant, while the bar area received positive remarks for its inviting ambiance and the friendliness of the bartender. Although some felt the dinner menu could benefit from more options, the overall consensus is that the food and drink quality is commendable. The bar, conveniently accessible from the lobby, adds to the pleasant dining experience, making it a favored spot for guests.
The DoubleTree by Hilton Chicago Magnificent Mile offers a range of experiences when it comes to their rooms. Positive comments highlight the spaciousness and comfort of the rooms with many guests appreciating the cleanliness and comfortable bedding. The rooms are often described as large with good amenities, including fantastic views of the city or partial views of the lake in some cases. The hotel's facilities, gym and beautiful swimming pool also receive favorable mentions.
However, there are several areas where the rooms fall short. Many guests feel that the rooms are outdated and in need of renovation with some comments mentioning old, worn furniture and small, unclean bathrooms. Issues such as dirty linen, stained towels and a lack of basic hygiene products were also noted. Rooms are reported to be cold and sometimes poorly sealed against the elements with thin walls allowing noise to be a disturbance. Moreover, the frequency of housekeeping services has been inconsistent with some rooms not being cleaned daily or at all during guests' stays.
Overall, while some guests have had a comfortable and pleasant experience with spacious and clean rooms, others have found the lack of updates and cleanliness to be a significant detractor. The mixed reviews suggest that while the hotel has potential, it could benefit from improvements in room upkeep and modernizations.
The DoubleTree by Hilton Chicago Magnificent Mile garners mixed reviews regarding its beds, although the majority lean towards positive experiences. Guests frequently describe the beds as comfortable and luxurious with many highlighting the soft and comfortable pillows and good bed amenities. Phrases such as 'comfy bed,' 'comfortable beds,' and 'very good comfortable beds' appear consistently. Many also appreciated the large and comfortable beds with two queen bed options being a noted feature.
Positive comments also include mentions of great bedding and the overall comfort of the beds, adding to a pleasant night's sleep. Some reviews include specifics like 'super comfy' and 'relaxing bed covers and pillows,' which emphasize the hotel’s attention to cozy details.
However, not all reviews were glowing. A number of guests found the beds uncomfortable, citing issues such as bed bugs, dirty bed sheets and insecure headboards. Some also mentioned that the beds were not as soft as expected, detracting from their overall experience.
In sum, while many guests seem to enjoy a restful stay with comfortable and well-appointed beds, it appears there are occasional lapses in bed comfort and cleanliness that can impact the guest experience.
The 'DoubleTree by Hilton Chicago Magnificent Mile' receives mixed feedback regarding its cleanliness with opinions varying significantly. On the positive side, many guests praised the hotel for being very clean, noting that the rooms were clean, tidy and comfortable. The hotel itself is described as a nice, clean establishment with clean common areas. Several reviewers appreciated the spacious rooms and found the cleanliness to be excellent overall, making the hotel a good option for future stays. Additionally, the hotel's central location, ideal for shopping and sightseeing, adds to its appeal.
However, some guests experienced inconsistent housekeeping services, reporting issues such as dusty lamps, air ducts and thick dust on TVs. A few mentioned dirty towels, slow-draining tubs and insufficient vacuuming, noting that housekeeping did not clean consistently or promptly. There were complaints about rooms not being cleaned as expected with some guests having to request or complain to get their rooms serviced. Occasional reports of bathroom maintenance issues and cleanliness problems in both rooms and common areas detract from the overall experience for some visitors.
Despite these issues, the hotel's helpful and friendly staff, along with its excellent location, contribute positively to the guest experience. While the hotel has many clean and well-maintained rooms, maintaining consistent cleanliness and housekeeping standards could enhance its reputation further.
The staff at DoubleTree by Hilton Chicago Magnificent Mile receive mixed reviews from guests. Many guests laud the staff for their friendliness, helpfulness and overall competence. Highlights include the front desk and reception staff being described as friendly, informative and efficient with quick check-in processes and great customer service noted. Individuals such as Tate and Kevin at the front desk, as well as Sarah, the Assistant Manager, received specific praise for their assistance and politeness. The bartenders and bell staff also garnered positive feedback for their friendly attitudes and attentiveness.
On the other hand, not all interactions were positive. Some guests reported experiences with rude or unaccommodating staff at the front desk and reception, marking them as distant, dismissive or unresponsive. A grumpy bellman and unfriendly restaurant staff were also cited as negative aspects of the staff's performance.
Overall, while the helpfulness and friendliness of many staff members stand out, inconsistencies in customer service were noted, affecting the overall experience for some guests.
The gym at DoubleTree by Hilton Chicago Magnificent Mile is noted for being spacious, providing guests with ample room to work out. The workout area features good gym equipment, catering to various fitness needs. Open 24 hours, it offers convenient access for guests regardless of their schedule. While the gym receives generally positive feedback, it's worth noting that there is no hot tub available.
DoubleTree by Hilton Chicago Magnificent Mile features a rooftop pool that has garnered much appreciation from its guests. While the pool area is noted to be on the smaller side, many visitors found it pleasant and a great spot to relax. Several reviewers described the pool as beautiful with the outdoor pool being highlighted as a rare find in the city. The rooftop setting added an extra charm, offering a delightful ambiance for those who visited.
Guests appreciated the cleanliness of the rooms and the friendliness of other visitors at the hotel, contributing to an overall pleasant experience. The pool deck was another highlight with some reviewers specifically mentioning its niceness and how it stood out among other city pools.
However, mixed feedback was received about the pool area’s maintenance and management. There were instances where the pool area was closed for cleaning or deemed dirty by some guests. Issues such as overcrowding, public drinking, smoking and a shortage of towels were also pointed out. The need for better supervision and later operating hours were mentioned as areas for improvement.
Despite these concerns, the pool remains a favored feature, appreciated for its rooftop location and the nice atmosphere it provides. The general facilities of the hotel received positive remarks with many guests recommending it to others.
The parking experience at DoubleTree by Hilton Chicago Magnificent Mile seems to be a mixed bag, based on guest reviews. Positively, some guests appreciated the parking area, describing it as great and conveniently close by. The ease of entering and exiting the parking lot was also noted as a benefit by a few visitors.
However, the high cost of parking was a frequent concern with fees ranging from $59 to $65 per night, which is on par with other expensive urban hotels. The lack of free parking, combined with the high rates, deterred many guests. Some also found the parking ramp interesting but remarked that the spaces were super tight and narrow and the garage could not accommodate taller vehicles with luggage carriers.
While there were mentions of parking across the street for a lower rate, no valet service was available, further complicating the experience. The parking deck’s lack of elevator access and the long hours it sometimes took to exit added to the frustration for several guests.
In summary, the parking situation at the hotel is convenient in terms of location but comes with high costs and some logistical challenges.
DoubleTree by Hilton Chicago Magnificent Mile stands out as a top choice for families traveling with kids. It is conveniently located close to numerous family destinations, making it easy to explore the city together. Guests frequently mention the abundance of activities available for children, ensuring that young ones are entertained throughout their stay. The hotel is noted for its family-friendly ambiance with many families highlighting the comfortable family rooms suitable for a family of four and the pleasant family-friendly pool area.
The hotel's thoughtful touches, such as the signature cookies, were particularly appreciated by kids, although some guests mentioned a preference for nut-free options. Nevertheless, these delightful cookies add to the overall welcoming atmosphere that makes the hotel perfect for family trips.
Families visiting from various parts of the world, including Japan, have enjoyed their stays, often praising the hotel's suitability for family get-togethers. Whether it's a family reunion or a simple vacation, the DoubleTree by Hilton Chicago Magnificent Mile provides an excellent environment where families can create lasting memories together.
The DoubleTree by Hilton Chicago Magnificent Mile is highly regarded among business travelers. It stands out as a pure business hotel, perfect for short stays or corporate events. Its prime location is praised as being ideal for business purposes. Business travelers find the hotel well-suited for their needs, noting that the business center is well-equipped. Although some suggest it would be beneficial to offer discounts for business events, the hotel consistently receives positive feedback for its facilities and services tailored to business activities.
The DoubleTree by Hilton Chicago Magnificent Mile features a highly praised outdoor pool situated on the 5th floor. Guests frequently highlight the warm atmosphere and the pleasant outdoor lounging area. The rooftop pool, while small, is deemed beautiful and offers nice views, contributing to an overall enjoyable experience. Although some reviews mention its seasonal closure, when open, the pool and accompanying pool deck receive commendations, making them a standout feature in the city.
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Location
Guests appreciate how virtually everything is within walking distance, enhancing the overall convenience and allowing smooth movement around the city. The hotel's location garners frequent praise for its perfect positioning with Whole Foods, Dunkin Donuts and other essential amenities right next door. Additionally, the nearby public transportation options facilitate effortless citywide exploration, further bolstering its appeal.
Beyond location, the hotel itself is noted for its cleanliness, friendly staff and comfortable rooms. The combination of a central setting with excellent services makes DoubleTree by Hilton Chicago Magnificent Mile a standout choice for visitors seeking to experience the best of Chicago.
Breakfast
There were also mentions of quality issues, such as some instances of rotten fruits and cold food. Guests found the breakfast options somewhat confusing and poorly communicated with some receiving vouchers for nearby outlets rather than an on-site meal.
However, the helpful and friendly staff in the restaurant contributed positively to the overall breakfast experience. Despite the mixed reviews, those who did enjoy the breakfast praised its quality and the diverse choices available. There were also recommendations for nearby dining options, such as Yolk, which some guests found preferable.
Dinner
Rooms
However, there are several areas where the rooms fall short. Many guests feel that the rooms are outdated and in need of renovation with some comments mentioning old, worn furniture and small, unclean bathrooms. Issues such as dirty linen, stained towels and a lack of basic hygiene products were also noted. Rooms are reported to be cold and sometimes poorly sealed against the elements with thin walls allowing noise to be a disturbance. Moreover, the frequency of housekeeping services has been inconsistent with some rooms not being cleaned daily or at all during guests' stays.
Overall, while some guests have had a comfortable and pleasant experience with spacious and clean rooms, others have found the lack of updates and cleanliness to be a significant detractor. The mixed reviews suggest that while the hotel has potential, it could benefit from improvements in room upkeep and modernizations.
Beds
Positive comments also include mentions of great bedding and the overall comfort of the beds, adding to a pleasant night's sleep. Some reviews include specifics like 'super comfy' and 'relaxing bed covers and pillows,' which emphasize the hotel’s attention to cozy details.
However, not all reviews were glowing. A number of guests found the beds uncomfortable, citing issues such as bed bugs, dirty bed sheets and insecure headboards. Some also mentioned that the beds were not as soft as expected, detracting from their overall experience.
In sum, while many guests seem to enjoy a restful stay with comfortable and well-appointed beds, it appears there are occasional lapses in bed comfort and cleanliness that can impact the guest experience.
Cleanliness
However, some guests experienced inconsistent housekeeping services, reporting issues such as dusty lamps, air ducts and thick dust on TVs. A few mentioned dirty towels, slow-draining tubs and insufficient vacuuming, noting that housekeeping did not clean consistently or promptly. There were complaints about rooms not being cleaned as expected with some guests having to request or complain to get their rooms serviced. Occasional reports of bathroom maintenance issues and cleanliness problems in both rooms and common areas detract from the overall experience for some visitors.
Despite these issues, the hotel's helpful and friendly staff, along with its excellent location, contribute positively to the guest experience. While the hotel has many clean and well-maintained rooms, maintaining consistent cleanliness and housekeeping standards could enhance its reputation further.
Staff
On the other hand, not all interactions were positive. Some guests reported experiences with rude or unaccommodating staff at the front desk and reception, marking them as distant, dismissive or unresponsive. A grumpy bellman and unfriendly restaurant staff were also cited as negative aspects of the staff's performance.
Overall, while the helpfulness and friendliness of many staff members stand out, inconsistencies in customer service were noted, affecting the overall experience for some guests.
Gym
Pool
Guests appreciated the cleanliness of the rooms and the friendliness of other visitors at the hotel, contributing to an overall pleasant experience. The pool deck was another highlight with some reviewers specifically mentioning its niceness and how it stood out among other city pools.
However, mixed feedback was received about the pool area’s maintenance and management. There were instances where the pool area was closed for cleaning or deemed dirty by some guests. Issues such as overcrowding, public drinking, smoking and a shortage of towels were also pointed out. The need for better supervision and later operating hours were mentioned as areas for improvement.
Despite these concerns, the pool remains a favored feature, appreciated for its rooftop location and the nice atmosphere it provides. The general facilities of the hotel received positive remarks with many guests recommending it to others.
Parking
However, the high cost of parking was a frequent concern with fees ranging from $59 to $65 per night, which is on par with other expensive urban hotels. The lack of free parking, combined with the high rates, deterred many guests. Some also found the parking ramp interesting but remarked that the spaces were super tight and narrow and the garage could not accommodate taller vehicles with luggage carriers.
While there were mentions of parking across the street for a lower rate, no valet service was available, further complicating the experience. The parking deck’s lack of elevator access and the long hours it sometimes took to exit added to the frustration for several guests.
In summary, the parking situation at the hotel is convenient in terms of location but comes with high costs and some logistical challenges.
Family
The hotel's thoughtful touches, such as the signature cookies, were particularly appreciated by kids, although some guests mentioned a preference for nut-free options. Nevertheless, these delightful cookies add to the overall welcoming atmosphere that makes the hotel perfect for family trips.
Families visiting from various parts of the world, including Japan, have enjoyed their stays, often praising the hotel's suitability for family get-togethers. Whether it's a family reunion or a simple vacation, the DoubleTree by Hilton Chicago Magnificent Mile provides an excellent environment where families can create lasting memories together.
Business
Outdoor Pool
Yes, DoubleTree by Hilton Chicago Magnificent Mile has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at DoubleTree by Hilton Chicago Magnificent Mile.
Yes, DoubleTree by Hilton Chicago Magnificent Mile welcomes dogs.
Yes, parking facilities are available at DoubleTree by Hilton Chicago Magnificent Mile.
Yes, DoubleTree by Hilton Chicago Magnificent Mile has a gym.
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