Crowne Plaza - Chicago West Loop by IHG
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Summary of reviewsThe Crowne Plaza - Chicago West Loop by IHG, receives high marks for its prime location. Conveniently situated near major attractions like the United Center, Millennium Park, the theater district and key transportation hubs, the hotel is an ideal choice for both business and leisure travelers. Guests particularly appreciate its proximity to Greek Town and Fulton Market, which offers a plethora of dining options. The neighborhood is described as safe, central and peaceful, further enhancing the overall appeal of the hotel.
When it comes to the rooms, visitors often praise their cleanliness and comfort. The beds are highlighted for being exceptionally comfortable and many guests appreciate the well-organized layout and the inclusion of amenities like fridges in some rooms. Views from balconies are an added bonus. While there are occasional notes about smaller room sizes and some dated decor, these are generally outweighed by positive aspects such as the convenience of early check-in and late checkout.
The breakfast experience, however, emerges as an area that could use improvement. Guests have mixed feelings with some appreciating complimentary breakfast vouchers while others are dissatisfied with the limited options and inconsistent service, particularly on weekends. The lack of traditional or full-service breakfast during these days is a common complaint, indicating a need for better communication and improved offerings.
Dinner at Rye Deli + Drink receives praise for its unique touch and comfortable furniture, but there are notable issues with the restaurant’s inconsistent availability, limited menu and absence of a coffee station. Some guests express a desire for more dining options and find the high parking costs and logistical challenges frustrating.
Cleanliness across the hotel is generally well-regarded, though minor complaints do crop up occasionally. The majority of guests highlight the hotel, rooms and bathrooms as very clean, reflecting solid cleaning practices overall.
The hotel's staff consistently stands out for their exceptional service. Described as friendly, helpful and accommodating, the team significantly enhances the guest experience, ensuring a smooth and welcoming stay.
While the parking options are convenient and generally safe, the high costs and occasional logistical difficulties temper some guests' experiences. Nevertheless, the positives in terms of location and overall service often outweigh these issues.
Overall, the Crowne Plaza - Chicago West Loop embodies the typical three-star hotel experience, providing clean, comfortable accommodations and exceptional service. Its prime location and attentive staff make it a reliable choice for travelers, despite some areas for potential improvement in dining and parking logistics.
Categories
When it comes to the rooms, visitors often praise their cleanliness and comfort. The beds are highlighted for being exceptionally comfortable and many guests appreciate the well-organized layout and the inclusion of amenities like fridges in some rooms. Views from balconies are an added bonus. While there are occasional notes about smaller room sizes and some dated decor, these are generally outweighed by positive aspects such as the convenience of early check-in and late checkout.
The breakfast experience, however, emerges as an area that could use improvement. Guests have mixed feelings with some appreciating complimentary breakfast vouchers while others are dissatisfied with the limited options and inconsistent service, particularly on weekends. The lack of traditional or full-service breakfast during these days is a common complaint, indicating a need for better communication and improved offerings.
Dinner at Rye Deli + Drink receives praise for its unique touch and comfortable furniture, but there are notable issues with the restaurant’s inconsistent availability, limited menu and absence of a coffee station. Some guests express a desire for more dining options and find the high parking costs and logistical challenges frustrating.
Cleanliness across the hotel is generally well-regarded, though minor complaints do crop up occasionally. The majority of guests highlight the hotel, rooms and bathrooms as very clean, reflecting solid cleaning practices overall.
The hotel's staff consistently stands out for their exceptional service. Described as friendly, helpful and accommodating, the team significantly enhances the guest experience, ensuring a smooth and welcoming stay.
While the parking options are convenient and generally safe, the high costs and occasional logistical difficulties temper some guests' experiences. Nevertheless, the positives in terms of location and overall service often outweigh these issues.
Overall, the Crowne Plaza - Chicago West Loop embodies the typical three-star hotel experience, providing clean, comfortable accommodations and exceptional service. Its prime location and attentive staff make it a reliable choice for travelers, despite some areas for potential improvement in dining and parking logistics.
3-Star Hotel
Located in the West Loop, this hotel offers modern amenities and comfortable accommodations. Guests appreciate the on-site dining options and its proximity to the United Center and other attractions.
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Guest Reviews
Crowne Plaza - Chicago West Loop by IHG, boasts a prime location that caters to various needs, whether visiting for business or leisure. It is conveniently situated near major attractions, venues and transportation options. The hotel is within walking distance to numerous renowned restaurants and cafes with Greek Town and Fulton Market just steps away, offering an array of dining choices.
Guests appreciate its proximity to key attractions like the United Center, Millennium Park and the Skydeck. It's also close to significant transportation hubs, including Union Station and the blue line elevated train system, making commuting hassle-free. The neighborhood provides a safe, central and peaceful retreat despite its downtown setting.
With plenty of amenities nearby, including supermarkets and the theatre district, it's easy to see why many guests praise the hotel's location. The accessibility to the highway, ease of catching an Uber or Lyft and availability of on-site parking further enhance its convenience. The hotel's guest-friendly approach, clean and updated rooms and overall fantastic location ensure a pleasant stay tailored for both business and leisure travelers.
The breakfast experience at Crowne Plaza - Chicago West Loop by IHG, presents a mixed picture. While some guests appreciated receiving complimentary vouchers for breakfast, others were dissatisfied by the limited breakfast options and the inconsistency in service over the weekends. Notably, breakfast is not offered on weekends and instead, guests may receive a bagged option, which some found unsatisfactory. The absence of a traditional or full-service breakfast during these days was a common point of contention.
Several reviews highlight the issue of guests learning upon check-in that the promised continental breakfast was no longer available, despite having paid for it. Those who did experience the breakfast found the choices in the deli to be somewhat limited and some expressed a desire for more varied offerings like pancakes. Upgraded room packages that included breakfast seemingly did not alleviate the overall dissatisfaction, as the offerings did not meet expectations.
Overall, the feedback indicates a need for clearer communication and improvements in breakfast availability and variety to enhance the guest experience.
Crowne Plaza - Chicago West Loop by IHG, offers a mix of dining experiences that leave room for improvement according to recent guest reviews. The on-site restaurant, Rye Deli + Drink, generally received high praise, described as excellent and a unique addition to the hotel's amenities. Guests appreciated the comfortable furniture and the option to make their own choices, adding to the overall positive atmosphere of the hotel’s dining options.
However, there are some consistent issues that future visitors should note. Many guests reported that the main restaurant was closed on several occasions, often during weekends and specific weekdays due to staffing shortages. This inconsistency in availability appears to be a recurring inconvenience. Guests highlighted the limited menu at the restaurant and expressed a desire for additional dining options, as the current offering lacked traditional food choices.
Additionally, there were complaints about the lack of a coffee station and issues with the strength of the coffee provided. The absence of a dedicated place to purchase snacks within the hotel compounded the inconvenience. Parking also emerged as a point of contention with guests mentioning high prices and the need to park a considerable distance from the hotel.
Overall, while the dining experience at the Crowne Plaza - Chicago West Loop has its notable strengths, particularly in comfort and uniqueness, potential guests should be aware of the dining availability and menu limitations.
Visitors to the Crowne Plaza - Chicago West Loop by IHG, often praise the rooms for their cleanliness and comfort. Many guests mention the great views from the rooms, especially those with balconies, which are a notable feature. The beds are described as very comfortable with the overall room setup being well-organized and offering good amenities such as fridges in some rooms. While some noted that the rooms can be on the smaller side, the spaciousness and comfort of other rooms counterbalance this.
Guests appreciate the convenience of late checkout and early check-in, enhancing their overall experience. The decor and design are mostly well-received, though a few comments suggest that some areas might feel dated. The rooms are consistently recognized for their cleanliness with clean bathrooms and good water pressure mentioned. Issues like dirty drapes and the occasional lack of microwaves or refrigerators are noted but seem to be exceptions rather than the rule.
The location of the hotel adds to its appeal, allowing guests to enjoy both the comfort of their rooms and the attractions of the surrounding area. Overall, the Crowne Plaza - Chicago West Loop offers a clean, comfortable and convenient stay with minor areas for improvement easily outweighed by the positive aspects.
Travelers can expect a restful night's sleep at Crowne Plaza - Chicago West Loop by IHG. Many guests praise the hotel's beds for being very comfortable with some describing them as super comfy and extremely comfortable. The beds and pillows are often noted for their comfort, contributing to an enjoyable sleep experience. Cleanliness also receives positive remarks with beds and linens appearing clean and smelling fresh. The dimmable lights in the rooms add to the cozy ambiance, making it a nice environment for relaxation. While there are some mentions of saggy or average mattresses, the overall feedback on bed comfort is overwhelmingly positive, suggesting that most guests find the sleeping accommodations to be more than adequate for a good night's rest.
Crowne Plaza - Chicago West Loop by IHG, has garnered mixed feedback regarding its cleanliness with a significant number of reviews emphasizing positive aspects. Many guests have consistently described the hotel, rooms and bathrooms as very clean, showcasing a clean and peaceful environment. Several reviews specifically highlighted the spotless conditions, tidy rooms and neatly maintained surroundings, reflecting a general consensus on the hotel's good cleaning practices.
However, it's worth noting a few criticisms related to cleanliness. Some guests reported issues like trash left behind, visible stains and occasional hair found in the rooms. Despite these sporadic concerns, the general sentiment leans towards a positive experience with a clean atmosphere and updated room conditions frequently mentioned.
Overall, while there are areas for improvement, particularly in maintaining consistent cleanliness standards, the majority of guests experienced a well-maintained and clean environment at Crowne Plaza - Chicago West Loop.
At the Crowne Plaza in Chicago's West Loop, the staff consistently receives high praise for their exceptional service. The team is often described as incredibly helpful, very friendly and accommodating, creating a welcoming atmosphere from check-in to check-out. Reviewers specifically highlight the friendliness and attentiveness of the front desk personnel, noting their politeness, efficiency and willingness to address any issues promptly. Guests have been impressed by the smooth and efficient check-in processes and staff members who are knowledgeable and informative about the hotel's amenities and the surrounding area. Overall, the staff's kindness and professionalism significantly enhance the guest experience, making it a standout feature of the hotel.
When staying at the Crowne Plaza - Chicago West Loop, guests have shared mixed experiences regarding the hotel's parking amenities. On the positive side, visitors appreciated the convenience and availability of parking options nearby, which facilitated easy access to their vehicles. The location of the parking also appeared to be in a safe neighborhood, adding a sense of security.
However, several guests noted the high cost of parking, which could be as much as $54 to $60 per day, including taxes. This pricing was considered expensive by many and led to frustration among some visitors. In addition to the cost, there were occasional challenges with the parking, such as tight spots, confusing procedures and parking garages sometimes being full. While there were mentions of valet and garage parking, they were not always available or included, adding to the hassle for some guests.
Overall, while the convenience and safety of parking were appreciated, the high cost and occasional logistical issues were common points of criticism.
The Crowne Plaza - Chicago West Loop by IHG, is a solid choice for those seeking a typical three-star hotel experience. Guests have highlighted the hotel's cleanliness and appreciated the comfortable beds, ensuring a restful stay. The facilities are generally well-regarded, providing a good overall experience, though nothing exceptionally luxurious as the brand name might suggest. The location of the hotel is frequently mentioned as a positive aspect, making it a convenient base for exploring Chicago. With fair and good pricing, it stands as a practical option for travelers. Though it offers standard three-star amenities, the hotel's simplicity and comfort make it a satisfactory choice for many.
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Location
Guests appreciate its proximity to key attractions like the United Center, Millennium Park and the Skydeck. It's also close to significant transportation hubs, including Union Station and the blue line elevated train system, making commuting hassle-free. The neighborhood provides a safe, central and peaceful retreat despite its downtown setting.
With plenty of amenities nearby, including supermarkets and the theatre district, it's easy to see why many guests praise the hotel's location. The accessibility to the highway, ease of catching an Uber or Lyft and availability of on-site parking further enhance its convenience. The hotel's guest-friendly approach, clean and updated rooms and overall fantastic location ensure a pleasant stay tailored for both business and leisure travelers.
Breakfast
Several reviews highlight the issue of guests learning upon check-in that the promised continental breakfast was no longer available, despite having paid for it. Those who did experience the breakfast found the choices in the deli to be somewhat limited and some expressed a desire for more varied offerings like pancakes. Upgraded room packages that included breakfast seemingly did not alleviate the overall dissatisfaction, as the offerings did not meet expectations.
Overall, the feedback indicates a need for clearer communication and improvements in breakfast availability and variety to enhance the guest experience.
Dinner
However, there are some consistent issues that future visitors should note. Many guests reported that the main restaurant was closed on several occasions, often during weekends and specific weekdays due to staffing shortages. This inconsistency in availability appears to be a recurring inconvenience. Guests highlighted the limited menu at the restaurant and expressed a desire for additional dining options, as the current offering lacked traditional food choices.
Additionally, there were complaints about the lack of a coffee station and issues with the strength of the coffee provided. The absence of a dedicated place to purchase snacks within the hotel compounded the inconvenience. Parking also emerged as a point of contention with guests mentioning high prices and the need to park a considerable distance from the hotel.
Overall, while the dining experience at the Crowne Plaza - Chicago West Loop has its notable strengths, particularly in comfort and uniqueness, potential guests should be aware of the dining availability and menu limitations.
Rooms
Guests appreciate the convenience of late checkout and early check-in, enhancing their overall experience. The decor and design are mostly well-received, though a few comments suggest that some areas might feel dated. The rooms are consistently recognized for their cleanliness with clean bathrooms and good water pressure mentioned. Issues like dirty drapes and the occasional lack of microwaves or refrigerators are noted but seem to be exceptions rather than the rule.
The location of the hotel adds to its appeal, allowing guests to enjoy both the comfort of their rooms and the attractions of the surrounding area. Overall, the Crowne Plaza - Chicago West Loop offers a clean, comfortable and convenient stay with minor areas for improvement easily outweighed by the positive aspects.
Beds
Cleanliness
However, it's worth noting a few criticisms related to cleanliness. Some guests reported issues like trash left behind, visible stains and occasional hair found in the rooms. Despite these sporadic concerns, the general sentiment leans towards a positive experience with a clean atmosphere and updated room conditions frequently mentioned.
Overall, while there are areas for improvement, particularly in maintaining consistent cleanliness standards, the majority of guests experienced a well-maintained and clean environment at Crowne Plaza - Chicago West Loop.
Staff
Parking
However, several guests noted the high cost of parking, which could be as much as $54 to $60 per day, including taxes. This pricing was considered expensive by many and led to frustration among some visitors. In addition to the cost, there were occasional challenges with the parking, such as tight spots, confusing procedures and parking garages sometimes being full. While there were mentions of valet and garage parking, they were not always available or included, adding to the hassle for some guests.
Overall, while the convenience and safety of parking were appreciated, the high cost and occasional logistical issues were common points of criticism.
3 Star
No, Crowne Plaza - Chicago West Loop by IHG doesn't have any pool.
No, a spa isn't available at Crowne Plaza - Chicago West Loop by IHG.
Yes, Crowne Plaza - Chicago West Loop by IHG welcomes dogs.
Yes, parking facilities are available at Crowne Plaza - Chicago West Loop by IHG.
Yes, Crowne Plaza - Chicago West Loop by IHG has a gym.
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