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Summary of reviewsThe Hi Chiangrai Hotel enjoys a central location in Chiang Rai, praised for its easy access to key attractions such as the bustling night market, central bus station and vibrant clock tower. Guests find it convenient for both sightseeing and nightlife, relishing the proximity to numerous bars and restaurants. The hotel's location is commonly highlighted as a significant advantage, offering excellent value for money.
The hotel's rooms are characterized by their modern comfort, cleanliness and good amenities. Guests appreciate the spacious and quiet accommodations, comfortable beds and pillows and features like big fridges and pool access. Despite occasional remarks about outdated elements and narrow bathrooms, the overall consensus is of a clean, modern and well-kept environment.
The breakfast experience at the hotel receives mixed reviews. While some guests commend the combination of Thai and European options, the plentiful and well-stocked buffet and the early breakfast timing, others find it lacking in variety and not entirely suited for Western tastes. The breakfast room's noise level and small size, alongside some service issues, are noted drawbacks. Nonetheless, the breakfast generally offers decent quality and local flavors at a reasonable additional cost.
Cleanliness is a standout feature with guests frequently highlighting the hotel's immaculate condition and aesthetically pleasing spaces. Comfortable beds and spotless amenities, including a beautiful swimming pool, contribute to a pleasant visit. Minor issues like squeaky floors and dimly lit showers do not significantly detract from the overall positive experience.
The staff at Hi Chiangrai Hotel receive consistent praise for their friendliness, helpfulness and attentiveness, particularly the reception staff, who are noted for their proficiency in English and accommodating nature. While there are a few remarks about uninformed or apathetic staff members, the general sentiment underscores the positive impact of the staff on the guest experience.
Wi-Fi service at the hotel garners mixed feedback. While some areas have good internet access, there are frequent complaints about slow and unreliable connections, especially in rooms located towards the back, which can struggle with tasks like video calls.
The indoor swimming pool, located near the entrance and breakfast area, is visually appealing and well-maintained. However, it functions more as an attractive decorative feature rather than a practical swimming pool. Guests find the water temperature chilly and the location near the entrance drafty, which impacts its usability.
Overall, the Hi Chiangrai Hotel is a favored choice for travelers due to its ideal location, friendly staff, clean and comfortable rooms and appealing amenities. Despite some minor drawbacks, such as mixed breakfast reviews and inconsistent Wi-Fi, the hotel offers a pleasant and valuable stay for visitors exploring Chiang Rai. Show more
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Categories
Hotel Taking Steps Towards Sustainability
This hotel offers bicycle rental, providing an eco-friendly transportation option for guests to explore the area.
Romantic Hotel
This hotel offers modern accommodations and convenient amenities, ensuring a comfortable and enjoyable stay for couples. Its central location and attentive service add to its charm.
Hotel with Parking
Hi Chiangrai Hotel includes parking facilities for its guests. This adds to the convenience for travelers who choose to drive.
Hotel where Extra Health & Safety Measures Have Been Taken
The hotel has SHA Extra Plus certification. This certification indicates that the hotel meets the safety measures and hygiene standards set by Thailand's Amazing Thailand Safety and Health Administration and that 70% of the staff is vaccinated.Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? Yes
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Yes, by using an app
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? Yes
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, other limit 4
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? Yes
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Amazing Thailand Safety and Health Administration: SHA
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? airport transfer, indoor pool, coffee points
Has the hotel closed during the pandemic? No Reopening Date: Unknown
Superior King BedFeaturing free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with cable channels, a private entrance, a tea and coffee maker, a wardrobe as well as city views. The unit has 1 bed.
Superior Twin BedsProviding free toiletries, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned twin room provides a flat-screen TV with cable channels, a private entrance, a tea and coffee maker, a wardrobe as well as city views. The unit offers 2 beds.
Two Bed Rooms SuiteThe spacious suite provides air conditioning, a private entrance, a balcony with city views as well as a private bathroom featuring a shower. The unit offers 3 beds.
Superior King Bed with BalconyThe spacious double room offers air conditioning, a private entrance, a balcony with city views as well as a private bathroom boasting a shower. The unit has 1 bed.
Guest Reviews
8.3
Very Good
Location
Nestled in the heart of Chiang Rai, the Hi Chiangrai Hotel boasts an unbeatable location that guests regularly praise. Just a short walk away from the bustling night market, the central bus station and the historic center, it offers guests convenient access to the city’s top attractions. Its central positioning also places it near the vibrant clock tower and an array of bars and restaurants, making it ideal for both sightseeing and nightlife.
Reviewers frequently highlight the hotel’s excellent location, emphasizing its proximity to important landmarks and amenities. The area surrounding the hotel is described as easily accessible and very handy for exploring the city on foot. The hotel's location not only promises convenience but also provides great value for money, contributing to its overall appeal.
Additionally, the hotel is known for its friendly and efficient staff, clean and comfortable rooms and modern facilities. The inviting atmosphere and professional service ensure a pleasant stay for visitors, whether they are in Chiang Rai for a short visit or an extended stay. The combination of an ideal location and welcoming environment makes Hi Chiangrai Hotel a favored choice for travelers looking to immerse themselves in the city's vibrant culture and history.
Breakfast
Hi Chiangrai Hotel offers a breakfast experience with mixed reviews. For early risers, the breakfast starts early, making it convenient for travelers with early schedules. Guests commend the combination of Thai and European food with a buffet that is plentiful, well-stocked and generous. Many appreciate the wide selection available for such a small hotel, noting it has something for every taste.
However, some guests find the breakfast lacking in variety and not entirely suited for Western tourists. The breakfast room can get quite noisy and there are comments about the food being served cold. The breakfast area is also described as small and the service sometimes hindered by language barriers.
Despite these drawbacks, the breakfast generally receives positive remarks for its abundance and decent quality with a pre-prepared plate option and a low additional cost of around 200 THB per person. On the flip side, some found the breakfast disappointing and overpriced compared to other experiences in Thailand. Overall, while it may not offer extensive variety every day, it provides a satisfactory start to the day with a combination of local and international flavors.
Rooms
'Hi Chiangrai Hotel' offers a blend of modern comfort and cleanliness that guests find highly appealing. The rooms are often described as clean, tidy and comfortable with good amenities, making for a pleasant stay. Despite a few mentions of outdated elements and narrow bathrooms, the general consensus points towards spacious accommodations with comfortable beds and pillows. Room size varies, but many guests appreciated the large and quiet rooms, complete with substantial features like big fridges and pool access. The hotel's recent renovations have contributed to its modern and fresh appearance, adding to its overall appeal. While there are minor inconsistencies in room quality with some being slightly smaller or noisier, the majority of travelers enjoyed a clean, silent and well-equipped stay. The newness of the hotel and its strategic location further enhance its attractiveness among guests.
Beds
Hi Chiangrai Hotel consistently impresses guests with its remarkably comfortable beds. Reviews highlight that the beds, whether king-size or standard, provide a high level of comfort, often described as amazing, incredible and incredibly comfortable. Guests appreciate the combination of firm mattresses with cushioned toppers that enhance the sleeping experience. The pillows, while noted to be less favorable for some, are overall considered comfy by many.
The clean, white linen and freshly laundered sheets add to the overall sense of cleanliness and comfort in the rooms, making the beds even more inviting. For travelers prioritizing a good night’s sleep, the hotel’s beds seemingly stand out as a key feature contributing to an enjoyable stay.
Cleanliness
The Hi Chiangrai Hotel stands out for its remarkable cleanliness, making it a top choice for travelers seeking a tidy and well-maintained stay. Guests consistently highlight the clean and spacious rooms, noting the hotel's immaculate condition throughout. The accommodations are not only spotless but also aesthetically pleasing with comfortable beds that ensure a restful night's sleep.
The hotel’s amenities, including a beautiful swimming pool, are kept in pristine condition, contributing to an overall pleasant stay. While there were a few comments about minor issues such as squeaky floors and dimly lit shower areas, these did not significantly affect the overall positive experience.
Visitors also appreciated the hotel's good value for money, its convenient location and the attentive, welcoming staff. Whether for a short visit or an extended stay, the high standards of cleanliness and service at Hi Chiangrai Hotel leave a lasting impression on its guests.
Staff
Guest reviews for Hi Chiangrai Hotel consistently highlight the hotel's staff positively. Many guests describe the staff as friendly, helpful, kind and attentive, creating a welcoming atmosphere. Reception staff, in particular, receives accolades for being exceptionally friendly, kind and proficient in English, assisting guests effectively even when they arrive late. Guests appreciate how staff members remember preferences like the number of eggs for breakfast and commend the staff's efforts to offer a varied and plentiful breakfast menu.
However, there are some critical remarks noting that certain staff members appear uninformed or apathetic with a few guests encountering rude behavior. Despite occasional negative comments, the overarching sentiment underscores the staff's friendliness, helpfulness and accommodating nature, significantly enhancing the overall guest experience.
Wi-Fi
The Wi-Fi at Hi Chiangrai Hotel has received mixed feedback from guests. Positive mentions highlight good internet in some areas of the hotel. However, there are consistent reports of the Wi-Fi being slow and frequently disconnecting, particularly in rooms towards the back of the hotel. The connection can struggle with tasks such as video calls, indicating occasional challenges with bandwidth and reliability.
Pool
Hi Chiangrai Hotel presents a visually appealing swimming pool that catches the eye with its beautiful design, nestled within the ground floor of the building near the reception area and breakfast space. The pool's strategic location makes it quite accessible for guests and it is meticulously maintained, ensuring a clean environment.
However, this indoor pool seems to function more as an attractive decorative feature than a practical one for swimming. Its placement near the entrance hall brings cold drafts whenever the door opens and the temperature of the water tends to be on the chilly side, which some find uninviting for a swim. Moreover, instead of the traditional steps, there are bars to get in and out of the pool, which some guests may find less convenient.
While its aesthetic value is undeniable, the indoor pool's temperature and unconventional location lead to mixed reviews, suggesting that it might be better admired for its beauty rather than used for a leisurely swim.
Yes, Hi Chiangrai Hotel has pool(s) that belong to one or more of the following categories: . For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Hi Chiangrai Hotel.
No, Hi Chiangrai Hotel doesn't allow dogs.
Yes, parking facilities are available at Hi Chiangrai Hotel.