5-Star HotelSummary of reviews related to the '5 Star' categoryHanbury Manor Marriott Hotel & Country Club boasts an impressive standard. Guests describe the hotel as lovely and feeling more like a 5-star establishment. While some reviewers had a good experience overall, they note it wasn't what they expected for a 5-star hotel. Some guests were disappointed with certain aspects, such as the phone ringing endlessly without answer and a £5 tray charge for room service. Despite these downsides, people did enjoy the front desk service, but the lack of certain services and facilities left some feeling that the hotel fell short of 5-star status. While breakfast was okay, some felt it did not quite match the expectations of a 5-star hotel. Overall, a good stay but some areas could use improvement to reach true 5-star caliber.
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