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Summary of reviewsSun Inns Hotel Cheras - Balakong is strategically located, offering visitors convenient access to local amenities, dining options, and shopping venues. The hotel's proximity to various eateries makes it an attractive option for travelers keen on exploring local culinary delights, with flavorsome nasi kandar and Chinese cuisine just a short walk away. Despite being near bustling areas, guests enjoy a surprisingly quiet room experience, ensuring restful nights after busy days.
The hotel's rooms are well-received by guests for their spaciousness and practical design, particularly the separation of bathroom and toilet facilities, which adds an element of convenience. Cleanliness is generally highlighted as a positive aspect, with rooms described as well-maintained and conducive to relaxation. The amenities available, combined with a peaceful environment, ensure a comfortable and hassle-free stay for both short and extended visits.
Guest feedback on the hotel's cleanliness is mixed, with some concerns about stained bed sheets, dust, unpleasant odors, and bathroom hygiene. Despite these issues, clean towels are noted, indicating some level of care. However, there is a clear call for improved hygiene practices and more consistent cleanliness checks to match the high standards set in other areas of the hotel.
The staff at Sun Inns Hotel Cheras - Balakong is highly praised for their helpfulness, kindness, and courteous service. Receptionists are noted for their swift and effective assistance, creating a welcoming environment that enhances the overall guest experience. The team's readiness to assist with queries and address doubts efficiently contributes significantly to a smooth check-in and check-out process, ensuring guests feel supported throughout their stay. Overall, the staff's amicable nature and exemplary service play a crucial role in ensuring a positive guest experience.
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