ITC Grand Chola, a Luxury Collection Hotel, Chennai
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Summary of reviewsITC Grand Chola, a Luxury Collection Hotel in Chennai, is widely acclaimed for its prime and strategic location, making it exceptionally convenient for both leisure and business visitors. Situated just 10 minutes from the airport and placed centrally in Chennai, the hotel provides easy access to the city’s attractions without major traffic disruptions. The neighborhood is well-regarded for its security and pleasant atmosphere, further enhancing the appeal of staying at this property.
Guests consistently praise the dining experiences at ITC Grand Chola. The breakfast buffet is particularly celebrated for its extensive variety and quality, featuring sumptuous South Indian and international options. Personalized and freshly made dishes, along with attentive service and a pleasing ambiance, make breakfast a memorable highlight. Dinner experiences are equally commendable with numerous restaurant options serving a diverse cuisine range. Restaurants like Avartana, Peshawri and Ottimo are frequently noted for their excellent dishes and enchanting atmospheres, despite occasional service and consistency issues.
The hotel rooms are generally favored for their spaciousness, cleanliness and luxurious feel. Guests often highlight the modern amenities and meticulous maintenance, such as digital controls via iPads and comfortable beds. Nevertheless, there are sporadic mentions of the rooms feeling slightly outdated and needing renovations with occasional cleanliness lapses noted.
High standards of cleanliness are maintained throughout the property with most guests describing the hotel as beautiful and well-kept. Some minor issues such as dusty areas or occasional stains were reported, but the overall sentiment remains positive highlighting the spotless rooms and adherence to safety protocols.
The staff at ITC Grand Chola is frequently praised for their outstanding service with particular mentions of individuals who have gone above and beyond to ensure a pleasant stay. Their friendliness, diligence and attentiveness significantly enhance the guest experience, although there are occasional remarks about inconsistent behavior from some staff members.
Free WiFi access is appreciated by guests, although the signal strength and speed could be improved in some areas. The spa facilities receive high regard for their relaxing environment and excellent service with treatments like the Kaya Kalp massage standing out. The gym is also highly rated for its state-of-the-art facilities and overall excellence.
The hotel’s pool area is another highlight, noted for its cleanliness and pleasant atmosphere. While some guests experienced closures due to COVID-19 restrictions, the pool area is generally well-maintained and comfortable. Parking at the hotel is convenient with ample secure underground spots, although additional signboards to aid navigation would be beneficial.
Family travelers find ITC Grand Chola to be an ideal destination with suitable amenities for children and attentive concierge staff enhancing the family-friendly environment. Beds at the hotel receive mixed reviews with many guests finding them comfortable, while some point out issues such as dampness or lack of firmness.
Overall, ITC Grand Chola is celebrated for its luxurious amenities and high-end services, delivering a true five-star experience. It stands out as a premier destination in Chennai, offering a perfect blend of comfort, convenience and elegance.
Categories
Guests consistently praise the dining experiences at ITC Grand Chola. The breakfast buffet is particularly celebrated for its extensive variety and quality, featuring sumptuous South Indian and international options. Personalized and freshly made dishes, along with attentive service and a pleasing ambiance, make breakfast a memorable highlight. Dinner experiences are equally commendable with numerous restaurant options serving a diverse cuisine range. Restaurants like Avartana, Peshawri and Ottimo are frequently noted for their excellent dishes and enchanting atmospheres, despite occasional service and consistency issues.
The hotel rooms are generally favored for their spaciousness, cleanliness and luxurious feel. Guests often highlight the modern amenities and meticulous maintenance, such as digital controls via iPads and comfortable beds. Nevertheless, there are sporadic mentions of the rooms feeling slightly outdated and needing renovations with occasional cleanliness lapses noted.
High standards of cleanliness are maintained throughout the property with most guests describing the hotel as beautiful and well-kept. Some minor issues such as dusty areas or occasional stains were reported, but the overall sentiment remains positive highlighting the spotless rooms and adherence to safety protocols.
The staff at ITC Grand Chola is frequently praised for their outstanding service with particular mentions of individuals who have gone above and beyond to ensure a pleasant stay. Their friendliness, diligence and attentiveness significantly enhance the guest experience, although there are occasional remarks about inconsistent behavior from some staff members.
Free WiFi access is appreciated by guests, although the signal strength and speed could be improved in some areas. The spa facilities receive high regard for their relaxing environment and excellent service with treatments like the Kaya Kalp massage standing out. The gym is also highly rated for its state-of-the-art facilities and overall excellence.
The hotel’s pool area is another highlight, noted for its cleanliness and pleasant atmosphere. While some guests experienced closures due to COVID-19 restrictions, the pool area is generally well-maintained and comfortable. Parking at the hotel is convenient with ample secure underground spots, although additional signboards to aid navigation would be beneficial.
Family travelers find ITC Grand Chola to be an ideal destination with suitable amenities for children and attentive concierge staff enhancing the family-friendly environment. Beds at the hotel receive mixed reviews with many guests finding them comfortable, while some point out issues such as dampness or lack of firmness.
Overall, ITC Grand Chola is celebrated for its luxurious amenities and high-end services, delivering a true five-star experience. It stands out as a premier destination in Chennai, offering a perfect blend of comfort, convenience and elegance.
Luxury Hotel
This hotel is a palatial tribute to South India's empires, offering awe-inspiring size and grandeur. It features 10 dining options, large conference spaces, and 600 spacious guest rooms, suites, and luxury serviced apartments designed with aesthetic appeal.
Hotel near Golf Courses
Situated in Guindy, this hotel is located approximately 0.62 miles (within 3 km) from a golf course, likely the Madras Gymkhana Club Golf Course. It is consistently listed as a top golf hotel in Chennai.
Hotel Taking Steps Towards Sustainability
This hotel is a leader in sustainable luxury, holding LEED Platinum and LEED Zero Carbon certifications. It significantly reduces its environmental impact by meeting nearly all electrical energy needs through wind farms, achieving almost complete waste recycling, and is also LEED Zero Water Certified.
Hotel for Honeymoon
ITC Grand Chola provides a grand and culturally rich experience with its impressive architecture, spacious rooms, and diverse culinary offerings. Its luxurious amenities and attention to detail make it ideal for a lavish honeymoon stay.
Hotel with Spa
The ITC Grand Chola features Kaya Kalp – The Royal Spa, offering a wide selection of Ayurvedic, international, and indigenous therapies. The hotel provides a holistic approach to well-being with personalized fitness regimes, healthy cuisine, swimming pools and a high-power gym. Couples highly rate this hotel.
Family Friendly Hotel
This hotel offers luxurious amenities and spacious rooms suitable for families. It provides multiple dining options and recreational facilities, ensuring an enjoyable stay for all family members.
Dog Friendly Hotel
This hotel accommodates dogs with special services and inclusive facilities, ensuring a luxurious stay for both pets and their owners. It offers ample space and a welcoming atmosphere for pets.
Romantic Hotel
Showcases a rich cultural touch with architecture reminiscent of the Chola dynasty, offering spacious and luxurious rooms. Features multiple fine dining restaurants and private dining options for a romantic culinary experience.
Hotel with Swimming Pool
This hotel offers an outstanding swimming pool experience, complementing its luxurious amenities. Guests can enjoy a relaxing swim in a well-maintained and spacious pool area.
Children's Pool Outdoor Pool
Business Hotel
This hotel offers a full-service Business Centre, 17 meeting rooms, extensive event space (32,012-1 lakh sq ft), AV capabilities, video conferencing, and secretarial service. It is ideally located within the Emerging Business District and is preferred for large events and conferences.
Hotel with Parking
This hotel features a spacious parking facility with valet services, offered at no extra cost. It also includes an electric vehicle charging station, adding to the convenience for guests with electric vehicles.
Accessible Hotel
This hotel is listed as a popular accessible hotel in Chennai and offers accessible on-site parking, elevators, and accessible routes to public areas including the business center, fitness center, spa, main entrance, meeting spaces, and on-site restaurants.
Hotel with Gym
This hotel promotes holistic well-being and fitness, offering healthy cuisine, personalized fitness regimes, a conducive sleep environment, and exclusive amenities. It features a high-power gym with the latest equipment, and personal trainers are available to advise and improve guests' workout regimens.
5-Star Hotel
This hotel is located in Guindy, a key area for 'Mambalam Gundy'. It is known for its expansive, opulent architecture inspired by the Chola dynasty, multiple award-winning fine dining restaurants, and extensive luxury amenities including the Kaya Kalp spa.
Hotel with Outdoor Pool
This hotel offers an expansive outdoor pool complex, including three distinct pools for adults, a dedicated children's pool, and a Jacuzzi. The pools are set amidst lush greenery and provide thoughtful amenities like cabanas, sun beds, and poolside food and beverage service, with some adult pools located on the rooftop for elevated views.
Hotel with Children's Pool
This hotel features a children's pool among its five outdoor pools. It also offers a kids' club and supervised childcare, providing a range of facilities for families.
Hotel for Yoga
Guest Reviews
ITC Grand Chola, a Luxury Collection Hotel in Chennai, boasts a prime and ideal location that has received widespread praise from its guests. Situated just about 10 minutes away from the airport, the convenience of reaching the hotel quickly after a flight is a clear advantage. Its strategic positioning in the heart of the city ensures that guests are well-placed to explore Chennai's bustling attractions. The central location is also appreciated for providing easy access around the city, despite the occasional hassle due to traffic flow on Guindy main road.
Guests have highlighted the hotel's setting for being close to major routes without the interference of being at a traffic-heavy intersection. This makes it an appealing choice for both leisure and business travelers who prioritize accessibility and connectivity. The surrounding area is noted for its security, expansive space and pleasant ambience, adding to the overall appeal of the hotel's location.
Proximity to the airport combined with the hotel's central city positioning makes it a preferred stay for visitors looking to balance quick airport access with an immersive urban experience. Additionally, the location is complemented by excellent room service and a diverse selection of on-site restaurants. Overall, the strategic and favorable location of ITC Grand Chola enhances the quality of guest stays, making it a standout choice in Chennai.
The breakfast experience at ITC Grand Chola, a Luxury Collection Hotel in Chennai, generally receives high praise from guests. Many appreciated the vast variety and quality of the breakfast offerings with some highlighting the excellent spread and the presence of both South Indian and diverse international options. Guests often described the breakfast as sumptuous, delicious and well-cooked with some considering it the best they’ve encountered in a five-star hotel.
A notable number of guests enjoyed the vegetarian options and personalized dishes made fresh on request, contributing to a delightful and satisfying breakfast experience. The ambiance of the breakfast area was also frequently commended, adding to the overall enjoyment of the meal. Despite occasional issues such as long wait times, crowded areas or specific items not meeting expectations, the majority found the breakfast to be a highlight of their stay, often noting the excellent quality and impressive variety of food items. The positive sentiment was reinforced by the beautiful presentation and the attentive service, making breakfast a memorable experience at the ITC Grand Chola.
At the ITC Grand Chola in Chennai, the dinner experience offers a variety of restaurant options within the hotel. Guests have highlighted the abundance and diversity of cuisines available, from authentic Indian specialties to Italian dishes that are particularly praised. Avartana, Peshawri and Ottimo are noted for their excellent dining experiences, while the rooftop restaurant provides a breathtaking setting for an evening meal. The dinner service generally receives positive feedback with many guests enjoying delicious and healthy food options in an enchanting atmosphere. However, there are a few critiques regarding the inconsistency in food quality and service with some diners experiencing delays and issues with the buffet spread. Despite these isolated incidents, the majority of reviews reflect a spectacular dinner experience that makes ITC Grand Chola a desirable destination for fine dining.
The rooms at ITC Grand Chola, a Luxury Collection Hotel in Chennai, offer a mixed yet predominantly positive experience for guests. Many reviewers praised the spaciousness and cleanliness of the rooms, noting their comfort and luxurious ambiance. The spacious accommodations, especially in the tower rooms, are frequently highlighted with some guests describing the suite rooms as exceptional and well-appointed with modern tech and thoughtful interior design.
Positive feedback often mentions the room size, cleanliness and the luxurious feel of the furnishings. Guests appreciated the meticulous room maintenance and the comfort provided by features such as comfortable beds and sizable bathrooms. The digital control of room features using an iPad was a notable perk for some visitors.
However, there are consistent mentions of the rooms feeling a bit dated and in need of renovation. Some guests found certain furnishings and equipment requiring refurbishment with occasional issues like unpleasant odors or a damp feel in some rooms. Additionally, isolated incidents of cleanliness issues, such as smelly changing room areas and maintenance problems like running toilet bowls, were reported.
Overall, the rooms at the ITC Grand Chola are generally perceived as luxurious, spacious and well-equipped with a few areas needing improvement to enhance the guest experience further.
The beds at ITC Grand Chola, a Luxury Collection Hotel in Chennai, receive mixed feedback from guests. Many guests praise the beds for their comfort, softness and impressive coziness, noting that the pillows are particularly comfy. Some highlighted the huge and welcoming size of the beds, which contributed to a pleasant and sound sleep experience. However, there are occasional remarks suggesting that the quality of the beds could be improved. Specific criticisms include instances of dampness, the formation of an uncomfortable U shape and requests for firmer support. Despite these issues, the predominant sentiment leans towards the beds being generally comfortable and conducive to rest.
The ITC Grand Chola in Chennai boasts a high standard of cleanliness, as echoed by many of its guests. The hotel's rooms and facilities are frequently highlighted as being impressively clean and well-maintained. The property itself is described as beautiful with sparkling floors and superb maintenance. Additionally, the adherence to COVID-19 guidelines ensures a sanitized and safe environment for visitors.
However, there are mentions of inconsistency in cleanliness in some areas. Some guests noted the presence of dust and dirt in the check-in area and found stains and hair in their rooms. Issues such as musky odors, dated rooms and dirty carpets were also pointed out. Despite these occasional lapses, the overall sentiment leans heavily towards a high level of cleanliness with many guests praising the spotlessly clean rooms and pristine facilities.
In summary, ITC Grand Chola is generally recognized for its exceptional cleanliness and well-maintained environment, making it a commendable choice for travelers prioritizing hygiene and comfort.
At the ITC Grand Chola in Chennai, one of the most recurring highlights from guest feedback is the exceptional staff. Many reviews commend the friendliness and helpfulness of the hotel team with individuals such as Monica and Mr. Prakash being mentioned for their outstanding service. Reviewers have noted that the staff are attentive, courteous and diligent, contributing significantly to a positive stay.
Dining experiences are elevated by the professionalism and responsiveness of the restaurant staff, enhancing the overall pleasure of meal times. The bell boys, security and room service personnel are frequently praised for their efficiency and kindness. Housekeeping staff, including individuals like Denka, Vinesh and Kunal, have been recognized for their courteous service and efficient maintenance.
Despite the predominance of positive feedback, there are occasional remarks about the inconsistency in staff behavior. A minority of guests reported experiences with untrained, rude or disinterested staff, suggesting that there is room for improvement in ensuring uniform excellence. Issues such as slow responses, lack of proactive engagement and poor reception desk service were mentioned by some guests.
Nevertheless, the overall impression of the ITC Grand Chola staff is one of dedication and warmth, significantly enhancing the luxurious ambiance of the hotel. This high level of personal attention from the staff seems to be a defining feature, making most guests feel welcomed and well cared for during their stay.
ITC Grand Chola, a Luxury Collection Hotel in Chennai, offers good WiFi coverage throughout the property with an excellent WiFi signal in many areas. Guests appreciate that free WiFi is available and find it easy to connect. However, WiFi strength and speed could be improved in some spots and network issues occasionally arise when streaming content on platforms like Netflix. There were also some minor technical issues with the TV services. Overall, while the WiFi service is generally reliable and convenient, there are areas where performance could be enhanced.
Nestled within the opulent confines of ITC Grand Chola, the spa has garnered high praise from visitors. Guests frequently laud the spa's excellence, describing it as both awesome and impressive. Many highlight the relaxing atmosphere with particular mentions of the soothing massage room music enhancing their overall experience.
The treatments, especially the renowned Kaya Kalp massage and foot massages, stand out as top-notch. Reviews detail that the foot massages, in particular, are repeatedly cited as excellent. The spa facilities themselves are noted to be amazing, contributing to some of the best spa treatments guests have ever received.
Whether it was a relaxing day alone, a special couple’s experience or multiple visits during their stay, guests consistently report a high level of satisfaction with the spa services. Descriptions such as most relaxing spa and best Ayurvedic spa suggest that the treatments are both diverse and of superior quality, cementing the spa as one of the highlights of their stay at ITC Grand Chola.
The gym at the ITC Grand Chola, a Luxury Collection Hotel in Chennai, has left guests with very positive impressions. Reviews highlight the gym as very nice and good with some even calling it one of the best gyms they have encountered. The fitness center boasts state-of-the-art facilities, ensuring that it meets the needs of those seeking a quality workout. Overall, the gym is frequently noted as a great and super nice fitness facility, reinforcing its reputation as a valued amenity within the hotel.
The ITC Grand Chola in Chennai boasts an impressive pool area that has garnered praise from guests for its excellence and meticulous upkeep. Numerous reviews highlight the outdoor pool as a standout feature, describing it as large, well-maintained and a perfect spot for cooling off with comfortable sun beds. Cleanliness is consistently noted, ensuring a pleasant and hygienic experience for all visitors. The overall atmosphere and facilities of the hotel, including the grand lobby, spacious and clean rooms and a well-arranged breakfast spread, contribute to a luxurious stay. Despite some mentions of pools being closed due to COVID restrictions, the well-maintained pool area still stands out as a premier amenity at this expansive and meticulously maintained property.
The ITC Grand Chola in Chennai offers a generally positive parking experience, characterized by ample, secure and hassle-free parking facilities. Guests appreciate the convenience and adequacy of the free underground parking spots, which contribute to an overall comfortable and easy stay. However, guests have suggested the need for additional signboards and better property descriptions to further enhance navigational ease and improve the overall experience.
The ITC Grand Chola in Chennai stands out as an exceptional destination for families. Numerous guests have praised its family-friendly environment, ideal for those traveling with kids. It’s not just a hotel stay, but a hub for memorable family holidays, birthday celebrations and enjoyable family gatherings. The facilities are well-suited to entertain children, making it a great choice for large families.
The hospitality is described as warm and welcoming with a concierge that is notably friendly and attentive to family needs, adding to the home-like experience. Though there were minor mentions of punctuality and service issues, the overall sentiment highlights the hotel's ability to provide a great family stay where both kids and adults can enjoy themselves. Visitors recommend it as a good family destination, ideal for those seeking a comfortable and accommodating environment for their family trips.
ITC Grand Chola, a Luxury Collection Hotel in Chennai, is often hailed as a premier destination, living up to its reputation as the best luxury hotel in the state. Many guests praise the hotel for its top-notch amenities and high-end five-star services, ensuring a true five-star experience. The property emanates a luxury feel and is described as both a five-star environment and a luxurious property, reflecting true five-star standards. Visitors frequently highlight the wonderful overall experience and awesome service, contributing to its status as a top five-star hotel. Cleanliness and well-maintained facilities further enhance the guest experience, reinforcing the hotel's classification as a 5-star property.
However, a few reviews suggest that there might be inconsistencies in service with some experiences not meeting five-star expectations. Despite these occasional concerns, the majority of feedback centers on the hotel's excellence and recommendation for a luxurious stay.
ITC Grand Chola, a Luxury Collection Hotel in Chennai, emerges as a premier destination for business travelers, consistently praised for its robust business amenities and services. With impressive business centers and workspaces available, it's designed to meet all business needs efficiently. The hotel boasts top-notch business facilities that help ensure meetings run smoothly and that guests can get substantial work done.
Convenient connectivity and accommodating staff further enhance the business-friendly atmosphere, making it an ideal setting for business engagements. Despite a minor hiccup with the check-in process, which took slightly longer, the overall business experience is highly regarded. The hotel’s amenities have been highlighted as measuring up to high business expectations, providing value for money and establishing ITC Grand Chola as a top choice for business hotels in Chennai.
The ITC Grand Chola in Chennai offers an experience that epitomizes sheer opulence and grandeur. The hotel boasts luxurious interiors that exude a rich atmosphere, truly demonstrating the meaning of the words grand and luxury. Guests consistently highlight the meticulously designed, spacious rooms and the attention to detail that elevates their stay to an unparalleled luxury experience.
Guests are placed at the heart of the service ethos, ensuring a stay that is not only luxurious but also personal and exceedingly comfortable. The facilities are excellently maintained, reinforcing the feeling of being in the lap of luxury. The architecture itself reflects a commitment to a luxury that is both sustainable and responsible.
The emphasis on high-quality services further accentuates the overall ambiance of relaxing luxury. From the comfort of the premium rooms to the world-class standards and thoughtful branding, every element contributes to a wonderful experience that is worth every penny.
Although there were a few mentions of standards not quite meeting the typical five-star level, the general consensus celebrates the ITC Grand Chola as one of the most luxurious properties ever. This destination truly offers a sophisticated getaway marked by unparalleled luxury, genuine comfort and an ambience fit for royalty.
ITC Grand Chola in Chennai stands out as an ideal destination for couples seeking a romantic retreat. The luxurious atmosphere and attentively curated experiences make it perfect for celebrating special moments such as wedding anniversaries. Guests have mentioned the romantic suites and dedicated surprise setups, which add a personalized touch to the stay. While a few reviews noted a less romantic experience, the majority of feedback highlights the hotel's potential to create unforgettable romantic memories.
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Location
Guests have highlighted the hotel's setting for being close to major routes without the interference of being at a traffic-heavy intersection. This makes it an appealing choice for both leisure and business travelers who prioritize accessibility and connectivity. The surrounding area is noted for its security, expansive space and pleasant ambience, adding to the overall appeal of the hotel's location.
Proximity to the airport combined with the hotel's central city positioning makes it a preferred stay for visitors looking to balance quick airport access with an immersive urban experience. Additionally, the location is complemented by excellent room service and a diverse selection of on-site restaurants. Overall, the strategic and favorable location of ITC Grand Chola enhances the quality of guest stays, making it a standout choice in Chennai.
Breakfast
A notable number of guests enjoyed the vegetarian options and personalized dishes made fresh on request, contributing to a delightful and satisfying breakfast experience. The ambiance of the breakfast area was also frequently commended, adding to the overall enjoyment of the meal. Despite occasional issues such as long wait times, crowded areas or specific items not meeting expectations, the majority found the breakfast to be a highlight of their stay, often noting the excellent quality and impressive variety of food items. The positive sentiment was reinforced by the beautiful presentation and the attentive service, making breakfast a memorable experience at the ITC Grand Chola.
Dinner
Rooms
Positive feedback often mentions the room size, cleanliness and the luxurious feel of the furnishings. Guests appreciated the meticulous room maintenance and the comfort provided by features such as comfortable beds and sizable bathrooms. The digital control of room features using an iPad was a notable perk for some visitors.
However, there are consistent mentions of the rooms feeling a bit dated and in need of renovation. Some guests found certain furnishings and equipment requiring refurbishment with occasional issues like unpleasant odors or a damp feel in some rooms. Additionally, isolated incidents of cleanliness issues, such as smelly changing room areas and maintenance problems like running toilet bowls, were reported.
Overall, the rooms at the ITC Grand Chola are generally perceived as luxurious, spacious and well-equipped with a few areas needing improvement to enhance the guest experience further.
Beds
Cleanliness
However, there are mentions of inconsistency in cleanliness in some areas. Some guests noted the presence of dust and dirt in the check-in area and found stains and hair in their rooms. Issues such as musky odors, dated rooms and dirty carpets were also pointed out. Despite these occasional lapses, the overall sentiment leans heavily towards a high level of cleanliness with many guests praising the spotlessly clean rooms and pristine facilities.
In summary, ITC Grand Chola is generally recognized for its exceptional cleanliness and well-maintained environment, making it a commendable choice for travelers prioritizing hygiene and comfort.
Staff
Dining experiences are elevated by the professionalism and responsiveness of the restaurant staff, enhancing the overall pleasure of meal times. The bell boys, security and room service personnel are frequently praised for their efficiency and kindness. Housekeeping staff, including individuals like Denka, Vinesh and Kunal, have been recognized for their courteous service and efficient maintenance.
Despite the predominance of positive feedback, there are occasional remarks about the inconsistency in staff behavior. A minority of guests reported experiences with untrained, rude or disinterested staff, suggesting that there is room for improvement in ensuring uniform excellence. Issues such as slow responses, lack of proactive engagement and poor reception desk service were mentioned by some guests.
Nevertheless, the overall impression of the ITC Grand Chola staff is one of dedication and warmth, significantly enhancing the luxurious ambiance of the hotel. This high level of personal attention from the staff seems to be a defining feature, making most guests feel welcomed and well cared for during their stay.
Wi-Fi
Spa
The treatments, especially the renowned Kaya Kalp massage and foot massages, stand out as top-notch. Reviews detail that the foot massages, in particular, are repeatedly cited as excellent. The spa facilities themselves are noted to be amazing, contributing to some of the best spa treatments guests have ever received.
Whether it was a relaxing day alone, a special couple’s experience or multiple visits during their stay, guests consistently report a high level of satisfaction with the spa services. Descriptions such as most relaxing spa and best Ayurvedic spa suggest that the treatments are both diverse and of superior quality, cementing the spa as one of the highlights of their stay at ITC Grand Chola.
Gym
Pool
Parking
Family
The hospitality is described as warm and welcoming with a concierge that is notably friendly and attentive to family needs, adding to the home-like experience. Though there were minor mentions of punctuality and service issues, the overall sentiment highlights the hotel's ability to provide a great family stay where both kids and adults can enjoy themselves. Visitors recommend it as a good family destination, ideal for those seeking a comfortable and accommodating environment for their family trips.
5 Star
However, a few reviews suggest that there might be inconsistencies in service with some experiences not meeting five-star expectations. Despite these occasional concerns, the majority of feedback centers on the hotel's excellence and recommendation for a luxurious stay.
Business
Convenient connectivity and accommodating staff further enhance the business-friendly atmosphere, making it an ideal setting for business engagements. Despite a minor hiccup with the check-in process, which took slightly longer, the overall business experience is highly regarded. The hotel’s amenities have been highlighted as measuring up to high business expectations, providing value for money and establishing ITC Grand Chola as a top choice for business hotels in Chennai.
Luxury
Guests are placed at the heart of the service ethos, ensuring a stay that is not only luxurious but also personal and exceedingly comfortable. The facilities are excellently maintained, reinforcing the feeling of being in the lap of luxury. The architecture itself reflects a commitment to a luxury that is both sustainable and responsible.
The emphasis on high-quality services further accentuates the overall ambiance of relaxing luxury. From the comfort of the premium rooms to the world-class standards and thoughtful branding, every element contributes to a wonderful experience that is worth every penny.
Although there were a few mentions of standards not quite meeting the typical five-star level, the general consensus celebrates the ITC Grand Chola as one of the most luxurious properties ever. This destination truly offers a sophisticated getaway marked by unparalleled luxury, genuine comfort and an ambience fit for royalty.
Romantic
Yes, ITC Grand Chola, a Luxury Collection Hotel, Chennai has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
Yes, a spa is available at ITC Grand Chola, a Luxury Collection Hotel, Chennai.
Yes, ITC Grand Chola, a Luxury Collection Hotel, Chennai welcomes dogs.
Yes, parking facilities are available at ITC Grand Chola, a Luxury Collection Hotel, Chennai.
Yes, ITC Grand Chola, a Luxury Collection Hotel, Chennai has a gym.
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