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Summary of reviewsHoliday Inn Express Chennai OMR Thoraipakkam by IHG, is a popular choice among travelers, particularly for its favorable location and overall good value. Situated on the main road, the hotel offers easy accessibility and is surrounded by numerous shops, restaurants and amenities, making it ideal for business travelers given its proximity to IT companies and business areas.
The hotel's rooms, while noted for their compact size, are consistently praised for their cleanliness and practical design, suitable for short stays. They deliver a cozy and comfortable environment, although some guests find the small size and limited space for amenities like luggage storage and cupboards to be a drawback. Nevertheless, the clean and well-maintained rooms are a highlight for many visitors.
Breakfast at the hotel brings mixed reviews with many guests enjoying the variety and quality of the regional and continental options. However, there are consistent mentions of the need for more diversity and improvements in taste and presentation, as some guests found the breakfast offerings to be average or even below expectations for a 4-star hotel. Similarly, dinner services received mixed feedback with appreciations for taste, but the limited selection and quality issues leave room for enhancement.
The overall cleanliness of the hotel is generally well-regarded with most guests finding the rooms, bedding and common areas like the lobby and restaurant to be neat and hygienic. However, there are isolated reports of maintenance lapses and insect infestations, indicating areas that could benefit from more attentive care.
A standout aspect of the hotel is its staff, who are frequently mentioned for their friendliness and helpfulness. Guests appreciate the polite and courteous nature of the personnel, especially the housekeeping and front desk staff, who contribute significantly to a welcoming atmosphere. Specific staff members, like Mr. Kim, receive individual commendations for their exceptional service.
The wifi service at the hotel receives mixed reviews; while many guests find it excellent and reliable, others experience connectivity issues, indicating the need for more consistent internet service.
Lastly, the beds receive positive feedback for their comfort with many guests enjoying restful sleep thanks to the cozy mattresses and pillows. The bedding quality, frequent linen changes and overall comfort add to the positive guest experience.
In summary, Holiday Inn Express Chennai OMR Thoraipakkam is seen as a good value option especially for business travelers due to its location, cleanliness and excellent staff service with some areas like breakfast and wifi needing improvement to fully meet guest expectations. Show more
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Categories
Hotel with Free Wi-Fi
Situated on OMR Road in Chennai, this hotel offers complimentary Wi-Fi. Its location and amenities cater to the needs of business travelers requiring reliable internet access.
4-Star Hotel
The hotel offers clean rooms and friendly staff. Some guests appreciated the breakfast quality and good service. The staff politeness and cleanliness stand out as positive aspects.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Room Types
Standard RoomThe room has amenities such as a 43 inch LED TV, tea and coffee maker and a multi-functional media unit which combines the essential features and functions required by guests when they travel such as Bluetooth, NFC, charging station, radio, alarm clock and hotel phone in one. With up to five charging ports, the device allows guests to charge thier iPhone, android, and other portable devices.
Standard Queen RoomThe room has amenities such as a 43 inch LED TV, tea and coffee maker and a multi-functional media unit which combines the essential features and functions required by guests when they travel such as Bluetooth, NFC, charging station, radio, alarm clock and hotel phone in one. With up to five charging ports, the device allows guests to charge their iPhone, android, and other portable devices.
Standard Room with Two Single BedsThe twin room has amenities such as a 43 inch LED TV, tea and coffee maker and a multi-functional media unit which combines the essential features and functions required by guests when they travel such as Bluetooth, NFC, charging station, radio, alarm clock and hotel phone in one. With up to five charging ports, the device allows guests to charge their iPhone, android, and other portable devices.
Queen Room - AccessibleThe room has amenities such as a 43 inch LED TV, tea and coffee maker and a multi-functional media unit which combines the essential features and functions required by guests when they travel such as Bluetooth, NFC, charging station, radio, alarm clock and hotel phone in one. With up to five charging ports, the device allows guests to charge their iPhone, android, and other portable devices.
Standard Queen Room - Top FloorFeaturing free toiletries, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This wheelchair accessible double room has air conditioning, a seating area with a flat-screen TV and a toilet with grab rails. The unit has 1 bed.
Standard Twin Room with Two Single Beds - Top FloorProviding free toiletries, this twin room includes a private bathroom with a shower, a bidet and a hairdryer. This wheelchair accessible twin room features air conditioning, a seating area with a flat-screen TV and a toilet with grab rails. The unit offers 2 beds.
Guest Reviews
6.5
Rated
Location
Holiday Inn Express Chennai OMR Thoraipakkam enjoys a favorable location that many guests appreciate. Situated on the main road, it is easily accessible and surrounded by numerous shops, restaurants and local amenities. The hotel's proximity to IT companies and business areas is particularly convenient for business travelers. Guests also find it easy to access malls and other transportation options from the hotel.
The prime location is complemented by good value for money, making it an attractive option for budget-conscious travelers. The hotel staff and front desk coordination receive positive mentions for their helpfulness and politeness.
The rooms, although described as small by some, are noted for their cleanliness and practical design, suitable for short stays. The hotel offers a satisfactory ambience and adequate facilities, including car parking.
Despite its many positives, some reviewers note that the hotel is far from the city center, which might be a drawback for those looking to explore central Chennai. However, for those with business in the OMR Thoraipakkam area, its location is ideal and adds to the overall convenience of the stay.
Breakfast
The breakfast offerings at Holiday Inn Express Chennai OMR Thoraipakkam evoke mixed feelings among guests. Many reviews highlight the variety and quality positively, emphasizing the enjoyable regional and continental options, along with a decent selection of dishes. Some guests found the breakfast excellent and particularly appreciated the morning spread, describing it as good and versatile with a sufficient array to cater to different preferences.
However, a significant number of reviews indicate room for improvement. Several guests noted the breakfast as average, needing more diversity and better taste. Complaints ranged from the food being served cold to limited and repetitive menu options. Specific criticisms included subpar South Indian dishes, poor taste in specific items like idli and vada and overall unsatisfactory cleanliness and presentation. Some reviews mentioned the breakfast not meeting the expectations of a 4-star hotel with certain guests describing it as disappointing or even horrible.
In summary, while many guests have had positive experiences with the breakfast at the hotel, consistent feedback points to the need for enhanced variety, taste improvements and better service to fully meet guest expectations.
Dinner
Holiday Inn Express Chennai OMR Thoraipakkam by IHG, has garnered mixed reviews regarding its dinner offerings. While some guests appreciated the well-prepared and tasty food, many others found the dinner experience lacking. Common complaints include a very limited selection with some describing the options as cold and the quality as very poor. The absence of North Indian dishes and a consistent menu restricted to parathas and a side dish left many unsatisfied. Reports of high prices for basic items like idlis further diminished the dining experience.
Additionally, the set menus and buffet options did not meet the expectations of several guests, who described the food as average or worse. The lack of variety and occasional unhygienic conditions were frequently mentioned as areas needing substantial improvement. In essence, while there are some positive notes, the general consensus indicates that the dinner service at the hotel has significant room for enhancement to meet the diverse expectations of its guests.
Rooms
Holiday Inn Express Chennai OMR Thoraipakkam by IHG, receives both praises and criticisms in guest reviews, particularly about its rooms. The consistent highlight is the cleanliness; many reviews confirm that rooms are well-maintained and smell fresh. Guests found the rooms cozy and comfortable, noting that they have a warm ambiance suitable for one or two people. However, the overarching sentiment is the issue of room size; many describe the rooms as very small, cramped and even claustrophobic. The compact nature of the rooms includes the bathrooms, which many also found to be too small and discomforting. Some reviews mentioned the lack of basic amenities like cupboards, chairs or even sufficient space for luggage, which can make the stay a bit cumbersome. While the rooms are clean and the design is functional to an extent, the limited space seems to significantly impact the overall experience. Despite these spatial constraints, the hotel remains a decent choice for short stays where cleanliness and coziness are prioritized.
Beds
The Holiday Inn Express Chennai OMR Thoraipakkam, part of the IHG Hotel group, has garnered positive feedback from guests who have enjoyed their stay here, particularly highlighting the bed amenities. Many guests found the beds to be comfortable, contributing to a cozy and restful stay. Positive remarks often mention the comfort of the mattresses and pillows with some even calling the bedding a memorable experience.
The quality of the bedsheets and the frequent changing of linens were also noted favorably. However, a few guests felt that the bed comforters could use an upgrade and there were occasional mentions of minor issues like white threads coming out from the bed sheets or the beds not being large enough.
Overall, the beds at this Holiday Inn Express location seem to provide a satisfactory level of comfort, which likely contributes significantly to the overall guest experience.
Cleanliness
The Holiday Inn Express Chennai OMR Thoraipakkam presents a mixed bag of experiences regarding cleanliness. The majority of guests found the rooms to be very neat, clean and well-maintained with specific mentions of clean floors, bed covers, pillows and blankets. The hotel generally received positive feedback for room cleanliness and overall hygiene. However, some issues were pointed out, such as dirty desktop surfaces, unclean towels, a leaking wash basin and occasional maintenance lapses.
Several reviews noted cleanliness in common areas such as the lobby and restaurant could be improved with specific complaints about the hygiene of plates and cups. There were a few instances of insect infestations, including mosquitoes and cockroaches. Additionally, some guests pointed out that the air conditioning units were not well cleaned and often malfunctioned.
Despite these drawbacks, the hotel maintains a decent standard for cleanliness in the rooms, making it a suitable option for those prioritizing a clean and comfortable stay, provided that some minor issues in service and maintenance may arise.
Staff
The staff at Holiday Inn Express Chennai OMR Thoraipakkam by IHG, generally receive high praise for their friendliness and helpfulness. Most reviews highlight the courteous and polite nature of the personnel, citing their consistent smiles and willingness to assist. Housekeeping staff, in particular, are frequently commended for their professionalism and efficiency. Many guests appreciated the accommodating and respectful demeanor of the hotel's team with front desk and restaurant staff singled out for their excellent hospitality. Specific mentions include certain staff members like Mr. Kim, who was often noted for his outstanding service and friendly attitude, making a notable positive impact on guests’ experiences.
However, not all reviews were entirely positive. Some guests reported instances of unorganized and rude behavior, particularly at the reception. Complaints included the lack of responsiveness of reception staff with some guests feeling that their needs were unmet. Despite these occasional negative comments, the majority of feedback regarding the hotel's staff remains positive, emphasizing their supportive and cooperative nature. Overall, while there are areas for improvement in consistency, the warm and helpful attitude of most of the staff contributes significantly to the welcoming atmosphere of the hotel.
Wi-Fi
The wifi experience at Holiday Inn Express Chennai OMR Thoraipakkam by IHG, has received mixed reviews from guests. Several visitors praised the hotel for its excellent and high-speed wifi connectivity, describing the connection as strong and dependable. However, there were also instances where guests faced issues, including no wifi availability in the room or connection problems that needed attention. Overall, while many found the internet service satisfactory, there was a consensus that improvements could be made to ensure a consistently reliable experience for all patrons.
No, Holiday Inn Express Chennai OMR Thoraipakkam by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Express Chennai OMR Thoraipakkam by IHG.
No, Holiday Inn Express Chennai OMR Thoraipakkam by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Express Chennai OMR Thoraipakkam by IHG.
Yes, Holiday Inn Express Chennai OMR Thoraipakkam by IHG has a gym.