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Summary of reviewsHotel Pałac Romantyczny is a charming historical property set in a serene and picturesque location, surrounded by lush gardens and a beautiful old park. Guests frequently praise its tranquility, making it an ideal escape from the hustle and bustle. The convenient proximity to Toruń and easy highway access make the hotel a strategic base for sightseeing and travel.
The hotel's breakfasts are highly praised with an extensive and varied selection of delicious dishes. The breakfast buffet offers high-quality foods, including fresh fruits and local products, complemented by tasty coffee. The positive dining experience is enhanced by the friendly and helpful staff and the delightful ambiance of the dining area, especially when enjoyed outdoors amidst the park's beauty.
The à la carte Marconi restaurant receives accolades for its exceptional and inventive cuisine with dishes tailored with seasonal products and expertly prepared. The food, including notable items like deer tartare and beef cheeks, is described as amazing. Friendly and knowledgeable restaurant staff further enhance the dining experience, although some guests have noted occasional inconsistencies.
Rooms at the hotel are spacious, stylishly decorated and exceptionally clean. Guests appreciate the large, comfortable spaces and elegant decor, making for a relaxing stay. While bathrooms received mixed feedback regarding size and modernity, room comfort and cleanliness are consistently highlighted as strong points.
The hotel excels in cleanliness with rooms and common areas meticulously maintained. Polite and helpful staff contribute to the overall pleasant atmosphere, though some guests noted areas needing improvement, such as the SPA area and the park.
The staff, in general, are highly praised for their kindness, helpfulness and professionalism, significantly enhancing the guest experience. Although there are occasional criticisms of staff training and approachability, the majority of feedback reflects a commitment to excellent service.
The hotel's free Wi-Fi received positive remarks for speed and reliability, though some guests experienced weak connections in the rooms and dining areas. The spa is well-regarded, offering a range of relaxing amenities in a cozy and elegant setting, despite some suggestions for more variety and improvements in minor details.
The outdoor heated pool is a standout feature, praised for its warm water and relaxing atmosphere. Although some guests found it smaller than expected, it remains a popular attraction.
Hotel Pałac Romantyczny offers excellent parking facilities, which are spacious and convenient, adding value to the stay. Additionally, the hotel is noted for its family-friendly environment with amenities like an indoor playroom and refreshing pool, making it a great choice for family trips.
The beds are generally described as comfortable and cozy, although there were mixed reviews regarding bed size and mattress firmness. The overall comfort is complemented by effective air conditioning.
Despite numerous positive aspects, some guests feel the hotel falls short of its four-star rating with criticisms regarding the absence of key amenities and services expected from a higher-tier establishment. However, the location and serene environment retain their appeal, making Hotel Pałac Romantyczny a charming and comfortable destination for a restful retreat.
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