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Casas Novas Countryside Hotel Spa & Events

Chaves , Rua Visconde Do Rosário, 1 (Show on Map)

8.5

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsCasas Novas Countryside Hotel Spa & Events, situated in a tranquil village near Chaves, offers a serene retreat perfect for those seeking to escape the hustle and bustle. Nestled in beautiful surroundings with breathtaking views of the Portuguese countryside, this 18th-century mansion combines rural charm with modern amenities. The hotel's location, though secluded, remains accessible and serves as an excellent base for exploring nearby attractions such as Chaves, Boticas and Vidago.

Guests frequently commend the hotel's exceptional gardens, scenic landscape and the overall peaceful environment, making it a prime spot for nature enthusiasts. The breakfast receives mostly positive reviews, highlighted by fresh products and diverse options, despite occasional critiques on variety and quality under certain conditions. The dining experience, especially dinner, is well-appreciated for its tasteful and well-prepared meals, balancing regional flavors with international options, although some guests note limited choices for longer stays and occasional waiting times.

The rooms are broadly praised for their spaciousness, cleanliness and comfortable beds. Many include balconies or terraces that offer serene countryside views, enhancing the peaceful ambiance. However, issues like poor lighting and minor maintenance in certain rooms have been reported. Despite these, the rooms' comfort and aesthetic appeal are significant positives.

Cleanliness is a high point with the hotel maintaining an immaculate environment from rooms to common areas, though the spa area and breakfast service could see improvements in tidiness and supervision. The staff's friendliness and professionalism significantly enhance the guest experience, although there are mentions of occasional staffing shortages affecting service efficiency.

The free Wi-Fi receives mixed reviews with some guests experiencing poor connectivity in their rooms. The spa facilities are well-received, offering a variety of amenities like pools, sauna and jacuzzi, but need better maintenance and supervision. The gym and fitness offerings also receive mixed feedback with some positives on the equipment and environment.

The pool facilities, both indoor and outdoor, are a highlight, appreciated for their maintenance and pleasant atmosphere, albeit with concerns about chlorine levels and occasional crowding. The hotel's family-friendly amenities, including spacious rooms and welcoming atmosphere, make it a great choice for family getaways, despite some limitations in activities for children.

Overall, Casas Novas Countryside Hotel Spa & Events provides a unique and tranquil experience, enriched by its scenic beauty, comfortable accommodations and dedicated staff, making it a commendable choice for a relaxing countryside retreat.
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Categories

Boutique-style Hotel

Hotel near Golf Courses

Historic Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Heated Pool Indoor Pool Outdoor Pool

Business Hotel

Accessible Hotel

Hotel with Tennis Courts

4-Star Hotel

Hotel with Outdoor Pool

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

Superior Deluxe Double Room Located in the historic manor house, this room has a 42-inch flat-screen TV. The room features a classical décor. Please note that this room cannot accommodate an extra bed.

Deluxe Family Room with Terrace and Garden View This air-conditioned family room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a terrace with garden views. The unit has 3 beds.

Deluxe Twin Room with Terrace With an elegant décor, these rooms are located in the new wing of the property's building. All feature a view over the mountain. Featuring a private terrace, this room has a 42-inch flat-screen TV.

Deluxe Double Room with Terrace and Garden View This air-conditioned double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a terrace with garden views. The unit has 1 bed.

Deluxe Double Room with Spa Bath and Balcony This double room's standout feature is the hot tub. Offering free toiletries, this double room includes a private bathroom with a bath, a bidet and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a private entrance, soundproof walls, a minibar as well as a quiet street view. The unit has 1 bed.

About Casas Novas Countryside Hotel Spa & Events

License: 1358

Guest Reviews

8.5

Very Good

Location

Nestled in a tranquil village just a short drive from Chaves, Casas Novas Countryside Hotel Spa & Events is an ideal retreat for those seeking a peaceful and relaxing getaway. The hotel's picturesque surroundings, including beautiful gardens and breathtaking views of the Portuguese countryside, contribute to its serene ambiance. The area offers a perfect blend of rural charm and modern facilities with the hotel itself being a thoughtfully restored 18th-century mansion.

Guests appreciate the quiet location, which is perfect for resting away from the hustle and bustle of city life. The landscape around the hotel is magnificent, providing a great setting for hiking and other outdoor activities. This peaceful environment makes it a prime spot for nature enthusiasts and anyone looking to unwind.

Though the hotel is set in a somewhat secluded village, it remains conveniently located near the highway, providing easy access for travelers. It's an excellent base for exploring nearby attractions such as Chaves, Boticas and Vidago. With friendly and attentive staff, beautiful surroundings and excellent facilities, Casas Novas Countryside Hotel Spa & Events offers a unique experience of tranquility and relaxation.

Breakfast

The breakfast at Casas Novas Countryside Hotel Spa & Events received a balance of positive and critical feedback from guests. Many guests praised the breakfast for being very good with a lot of variety, quality products and excellent and diverse options. High points included freshly-squeezed orange juice, copious selection of breads, meats, fruits, cheese and exceptional homemade orange cake. The breakfast experience was often highlighted as being very good, satisfying and substantial with fresh products.

However, there were mentions of areas needing improvement. Some guests felt that the breakfast lacked the expected variety and quality for a 4-star hotel. Specific criticisms included limited options, quality of coffee and tea and the need for more regional products. Some found the organization of breakfast to be non-functional and less staffed than ideal, especially under COVID-19 restrictions. Despite these critiques, the breakfast generally met expectations for most guests, offering a pleasant start to their day.

Dinner

Casas Novas Countryside Hotel Spa & Events offers a dining experience that largely impresses guests with good food quality and reasonable prices. Many visitors rave about the very tasty and well-prepared meals, often highlighting the balance of regional flavors and the careful presentation of dishes. The restaurant showcases a mix of traditional local cuisine and international options, which includes some vegetarian choices, making the menu inclusive. Guests frequently appreciate the delicious lunch and dinner menus, praising the excellent, well-cooked and exquisitely presented meals.

Positive comments include mentions of a very pleasant and carefully served dining experience, complemented by a relaxing atmosphere. The quality-to-price ratio is often deemed good for a 4-star hotel restaurant. Breakfast is regularly described as varied and abundant, contributing to the delight of guests.

However, there are occasional criticisms regarding the limited menu options, especially for longer stays and some instances of long waiting times for dinner service. While many guests find the food excellent, there are sporadic notes of disappointment with undercooked meals or specific dishes falling below expectations. Despite these few setbacks, the general consensus points to an enjoyable dining experience enriched by great quality food and friendly service within the hotel's beautiful surroundings.

Rooms

Casas Novas Countryside Hotel Spa & Events offers a variety of room experiences with the majority of reviews highlighting positive aspects. Guests often mention the spaciousness and cleanliness of the rooms, which feature comfortable beds and modern, tasteful decor. Many rooms come with balconies or terraces that provide serene views of the surrounding countryside, enhancing the peaceful ambiance.

The architecture of the hotel is appreciated, blending comfort with aesthetic appeal. Air conditioning and reliable room insulation further contribute to the overall comfort, making for a pleasant stay. Specific highlights include suites with jacuzzi bathtubs and large double beds, adding luxurious touches to the accommodation.

However, not all experiences are uniformly positive. Some guests report issues with certain rooms, especially those located on the lower floors. Complaints include poor lighting, minor maintenance issues in bathrooms and limited views due to small windows or unfortunate placements near waste bins. Noise and insufficient room brightness are also mentioned as areas needing improvement.

Despite these occasional drawbacks, the overall sentiment remains favorable with the hotel providing great value for money. The combination of spacious, well-decorated and comfortable rooms, alongside beautiful natural surroundings, makes Casas Novas Countryside Hotel Spa & Events a commendable choice for a relaxing getaway.

Beds

Casas Novas Countryside Hotel Spa & Events has garnered significant praise for its beds, consistently described as super comfortable and featuring large, king-size mattresses. Guests have appreciated the spaciousness of the rooms and the size of the beds, noting that they are suitable and cozy. The cleanliness of the rooms further enhances the comfort, adding an overall sense of well-being during their stay.

However, opinions on the mattresses have had some variability. While many found the beds to be of high quality and the mattresses excellent, a few guests mentioned that although the mattresses were large, they were simply good but not excellent. There were some who found the mattresses and pillows to be uncomfortably hard, leading to less pleasant nights. Complaints were also raised about the extra bed being very uncomfortable and occasional issues with bed presentation.

Despite the mixed feedback, the positive comments about the bed comfort tend to outweigh the negatives, making it clear that Casas Novas Countryside Hotel Spa & Events generally offers a comfortable and pleasant sleeping experience for its guests.

Cleanliness

Casas Novas Countryside Hotel Spa & Events frequently receives high praise for its exceptional cleanliness. Guests consistently highlight the hotel's immaculate condition, noting that everything is very clean and well-maintained, from the rooms to the common areas. The facilities, blending old-world charm with modern comforts, are kept in pristine condition, enhancing the overall guest experience.

The rooms are notably spacious, cozy and thoroughly cleaned, though there have been occasional remarks about the bathroom cleanliness requiring prompt attention. The cleaning staff receives commendations for their friendly demeanor and meticulous work.

While the spa area and breakfast service have room for improvement, particularly in supervision and tidiness, the overall dedication to hygiene and cleanliness across the hotel complex stands out prominently. Despite some minor issues with cleanliness in specific areas like the shower and breakfast tables, the hotel maintains a high standard of cleanliness that contributes significantly to its appeal.

Staff

Casas Novas Countryside Hotel Spa & Events generally enjoys favorable opinions from its guests, particularly regarding the staff's friendliness and professionalism. Reviewers frequently emphasized the exceptional kindness and attentiveness of the staff, which contributes significantly to the pleasant atmosphere of the hotel. Many guests appreciated the always-friendly demeanor and willingness to help from the employees. The staff are not only seen as courteous and professional but also as efficient and accessible, making each interaction pleasant and welcoming.

The hotel's environment, combined with the staff's consistent smiles and genuine hospitality, leaves a positive impression on the majority of guests. There are specific mentions of the great reception and dining services, indicating a well-rounded staff performance in different areas of the hotel. Guests noted the welcoming nature of the management and the excellent treatment they received from the staff.

However, it's clear there are some operational challenges. Numerous reviews mention a shortage of personnel, particularly at the reception and pool areas, which occasionally led to delays and less immediate support. Some guests felt the staff could be overextended, potentially affecting service levels despite their best efforts.

Overall, the staff's friendliness, competence and dedication are high points of staying at Casas Novas Countryside Hotel Spa & Events, providing a warm and welcoming experience for its guests despite occasional staffing issues.

Wi-Fi

Guests staying at Casas Novas Countryside Hotel Spa & Events have generally had mixed experiences with the Wi-Fi. While the overall sentiment about the Wi-Fi tends to be positive, several guests reported issues, particularly with connectivity in their rooms. Common complaints highlighted weak or poor Wi-Fi signals and the lack of any network access entirely in some rooms. Despite these drawbacks, the feedback isn't overwhelmingly negative and there's a sense of general positive Wi-Fi input, though improvements, particularly in room connectivity, are necessary.

Spa

The spa experience at Casas Novas Countryside Hotel Spa & Events receives a mix of feedback but highlights several standout features. Guests frequently praise the excellent and pleasant spa area, noting that it includes facilities such as an indoor pool, outdoor pool, sauna, Turkish bath, hammam and a jacuzzi. The inclusion of the spa in the price is seen as a significant benefit, making access convenient and cost-efficient for guests.

However, there are some concerns regarding maintenance and supervision. The spa area occasionally suffers from maintenance issues like cold water in the jacuzzi, broken parts and pool tiles coming off. These issues point to a need for renovation and more consistent cleaning to ensure water quality and a clean environment. Supervision in the spa area also seems to be lacking, leading to problems like excessive chlorine causing skin and eye irritation and potentially unbalanced pH levels in the pools.

Despite these drawbacks, the overall structure and amenities of the spa are well-received, providing a good variety of facilities for relaxation. The indoor pool, in particular, is described as magnificent and very beautiful. Guests also appreciate the availability of massages, although there have been occasional issues with the availability of therapists.

In summary, the spa at Casas Novas Countryside Hotel Spa & Events offers a variety of enjoyable amenities and is often highlighted as a great feature of the hotel. However, attention to maintenance and supervision is needed to fully meet guest expectations.

Gym

The gym at Casas Novas Countryside Hotel Spa & Events receives mixed feedback from guests. While some reviews point out a lack of a gym in the fitness center, others describe the gym as perfectly-equipped with an exceptional view, suggesting that it provides a pleasant workout environment. Additionally, guests appreciate the variety of sports opportunities available, mentioning activities such as water aerobics classes at the end of the day. Despite some comments on cleanliness limitations in the overall area, the spa area, jacuzzi and indoor pool contribute positively to the fitness and relaxation options at the hotel.

Pool

The pool facilities at Casas Novas Countryside Hotel Spa & Events have garnered mostly positive feedback from guests. The hotel boasts both indoor and outdoor swimming pools, which are well-maintained and offer a pleasant experience. The indoor pool is heated, catering well to guests who enjoy swimming in warmer water, while the outdoor pool, though occasionally noted for its colder temperature, provides a phenomenal setting with breathtaking views.

The spa area, which includes a pool, sauna, Turkish bath and Jacuzzi, is frequently described as very inviting and conducive to relaxation. The outdoor pool area and bar terrace are particularly praised for their beauty and the serene, peaceful environment they offer, although some guests noted a shortage of sunbeds and few umbrellas.

Despite the predominantly positive reviews, some guests have raised concerns about the high chlorine levels in the indoor pools and occasional maintenance issues. Additionally, the indoor pool's popularity sometimes leads to it feeling a bit crowded. There's room for improvement in terms of consistency in cleanliness and upkeep.

Overall, the pool facilities at Casas Novas Countryside Hotel Spa & Events are a major highlight, offering a combination of relaxation and scenic beauty despite minor issues that could benefit from attention.

Family

The Casas Novas Countryside Hotel Spa & Events is an excellent destination for families looking to escape urban life and unwind in a serene, family-friendly environment. It's perfect for family trips, offering activities and amenities that ensure an enjoyable experience for both adults and children. The hotel is well-maintained and boasts a welcoming atmosphere, making guests feel like they're staying with family.

Children are particularly well-catered for with staff being very helpful and even providing massages tailored for young ones. Spacious family rooms with large balconies provide comfortable accommodations for everyone. The hotel features beautiful gardens, perfect for outdoor fun and relaxation.

However, supervision is necessary for children and there are areas where children might not find specific amenities. Additionally, dining options are primarily limited to what's available at the hotel itself. Despite this, the overall tranquility and family-oriented services make it a great place to spend quality time together.

4 Star

Casas Novas Countryside Hotel Spa & Events is a 4-star establishment with both strengths and areas in need of improvement. Many guests found the breakfast service lacking in variety and quality for a hotel of its rating with several pointing out that it fell short of expectations. Despite this, the hotel's restaurant offers reasonable prices, aligning more closely with its 4-star status.

On the positive side, the rooms received commendations for being clean and spacious, featuring amenities like a good jacuzzi bathtub that enhances the overall comfort. However, some guests felt that the rooms did not fully meet the standards expected of a four-star hotel.

Overall, while the hotel delivers in terms of room cleanliness and some facilities, there is a consensus that both the breakfast service and certain aspects of the accommodation could be improved to better reflect its 4-star rating.

Business

Casas Novas Countryside Hotel Spa & Events provides a variety of facilities and services that cater well to business travelers. The hotel features business meeting rooms and conference facilities, making it an excellent choice for work trips and business conferences. Guests consistently praise the professional reception and attentive workers, ensuring an efficient and welcoming experience. Although the business center is a short 10-minute drive from Chaves' historical center, the accessible staff help make navigating easier despite some difficulties locating the hotel initially. The wifi in the rooms could be stronger, but overall, the hotel offers a conducive environment for business activities and relaxation.

Accessible

Casas Novas Countryside Hotel Spa & Events offers good accessibility for guests with disabilities. The hotel features accessible facilities, including a restaurant that accommodates those with disabilities. Guests with reduced mobility may face some challenges due to bathtubs instead of showers, but overall the hotel is suitable for people with disabilities. Staff are noted to be accessible and helpful. The park is accessible, contributing to the positive experience. However, certain areas of the hotel can be difficult to reach with some noting challenges related to noise and access. Despite these drawbacks, the hotel's commitment to accessibility makes it a feasible option for disabled travelers.

Heated Pool

The reviews of Casas Novas Countryside Hotel Spa & Events highlight the presence of an indoor heated pool and hot tub, which are included in the daily rate and appreciated by guests. The heated pool, complete with a sauna, stands out as a significant feature. However, several comments suggest that the pool water and general air temperature could be warmer, providing room for potential improvements. Despite these concerns, the inclusion of such amenities in the overall offer remains a positive aspect of the hotel experience.

Outdoor Pool

The outdoor pool at Casas Novas Countryside Hotel Spa & Events is a standout feature highly praised by guests. Described as phenomenal and fantastic, the pool is not only lovely but also pleasantly maintained, contributing to its charming appeal. The larger size of the pool ensures ample space for relaxation and swimming. The surrounding garden area further enhances the pool’s atmosphere, providing a serene and beautiful environment. Although a few guests mentioned the temperature of the water could be improved, the overall consensus highlights the outdoor pool as a great addition to the hotel's amenities. With both outdoor and indoor pools available, guests have plenty of options to enjoy their swim.

Indoor Pool

Casas Novas Countryside Hotel Spa & Events boasts a variety of water amenities that have left guests with mostly positive impressions. The indoor pool, in particular, is a highlight for many, described frequently as very nice, clean and having good temperatures overall. Guests appreciate the complementary facilities such as the jacuzzi, sauna and Turkish bath, adding to the allure of the indoor spa area.

However, feedback also suggests some areas for improvement. A few reviews mentioned excessive chlorine levels and some maintenance issues, such as tiles coming off. There's a common suggestion that the indoor pool water could be warmer to enhance the experience.

Despite these minor issues, the indoor pool area with its heated pool and jacuzzi, offers a comfortable and enjoyable environment, especially useful during the colder autumn days. The facilities provide a pleasant balance of indoor and outdoor options, contributing to an inviting stay at the hotel.

Historic

Casas Novas Countryside Hotel Spa & Events offers a unique blend of historic charm and modern facilities, creating a distinctly appealing experience for guests. The beautifully restored old solar and the historic building's wonderful architecture are particularly notable, reflecting a perfect balance of preservation and contemporary comfort. The decor is tastefully maintained to retain historic notes that give the hotel its unique character. The old-style house and exteriors have been carefully structured to fit the historical style, enhancing its allure. Moreover, the hotel is conveniently located just 10 minutes from the historic center of Chaves, adding to its appeal for history enthusiasts.

Boutique-Style

Casas Novas Countryside Hotel Spa & Events is noted for its beautiful historic structure, described often as a very beautiful old house with architectural charm. This restored solar exudes local charm and has a pretty exterior, fitting the boutique hotel category. Guests appreciate the peaceful and tranquil atmosphere, supported by a friendly staff and a sense of a small family business. The location is rurally set, adding to the tranquil and charming environment. The food also receives positive mentions, offering unique items for guests to enjoy. Overall, the hotel combines historic charm with a boutique ambiance, creating a wonderful and charming retreat.

Romantic

Casas Novas Countryside Hotel Spa & Events presents an excellent option for those seeking a relaxing and unwinding experience. The ambiance and atmosphere are particularly peaceful, creating a perfect backdrop for a romantic getaway. The restaurant's setting is ideal for romantic dining with a menu that enhances the intimate experience. Couples will find the romantic room suitably equipped with size and amenities tailored for a pleasant stay, though there's a mention of the Romantic Suite benefiting from improved lighting. Overall, the hotel offers a romantic setting well-suited for couples looking to enhance their connection amidst tranquil surroundings.

Yes, Casas Novas Countryside Hotel Spa & Events has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.

Yes, a spa is available at Casas Novas Countryside Hotel Spa & Events.

No, Casas Novas Countryside Hotel Spa & Events doesn't allow dogs.

No, parking facilities aren't available at Casas Novas Countryside Hotel Spa & Events.

No, Casas Novas Countryside Hotel Spa & Events doesn't have a gym.

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