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Summary of reviewsAqua Palace Chatan by Coldio Premium is highly praised by guests for its superb location in Chatan, Okinawa. Its proximity to the vibrant American Village, with easy access to shops, restaurants, and beaches, makes it an ideal base for exploring the area. The hotel offers spacious and well-appointed accommodations, complete with modern amenities like in-room washers and dryers, making it suitable for both short and extended stays. The clean and comfortable rooms provide excellent value, consistently meeting guests' expectations.
The hotel's cleanliness is commendable, with rooms and facilities well-maintained, creating a bright and inviting atmosphere. While some minor issues have been mentioned, the swift response to inquiries and an easy check-in process contribute to a pleasant experience. The staff, though operating without a traditional front desk, are noted for their responsive and helpful nature, ensuring guests feel supported throughout their stay.
One of the standout features of the hotel is the rooftop infinity pool, which offers stunning views of the ocean and cityscape, providing a unique spot for relaxation and night swims. The pool, with its stylish design and attentive service, becomes a favorite among guests, especially families and couples. Free parking adds to the convenience, although space can be tight for larger vehicles.
Guests generally find the beds comfortable, suited for shared stays with ample space and clean bedding. Although some have commented on the firmness of the pillows, the sleeping arrangements overall are positively received. Aqua Palace Chatan by Coldio Premium offers a combination of excellent location, welcoming atmosphere, and thoughtful amenities, making it a highly recommended choice for travelers to Okinawa. Show more
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Categories
Hotel with Free Wi-Fi
Part of the Coldio Premium brand, suggesting a focus on modern amenities, including high-quality Wi-Fi to meet the expectations of discerning guests.
Luxury Hotel
Hotel for Honeymoon
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Parking
4-Star Hotel
Hotel with Outdoor Pool
Room Types
Premium Suite CondoThis spacious suite is comprised of 1 living room, 3 separate bedrooms and 2 bathrooms with a bath and free toiletries. The well-equipped kitchen features a stovetop, a refrigerator, kitchenware and a microwave. The air-conditioned suite offers a flat-screen TV, a washing machine, tatami, a wardrobe as well as city views. The unit offers 4 beds and 3 futons.
Upper Floor Premium Suite Condo - Special versionThis spacious suite consists of 1 living room, 3 separate bedrooms and 2 bathrooms with a bath and free toiletries. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. The air-conditioned suite provides a flat-screen TV, a washing machine, tatami, a wardrobe as well as city views. The unit offers 4 beds and 3 futons.
Holiday Home with Rooftop TerraceThis spacious holiday home consists of 1 living room, 3 separate bedrooms and 2 bathrooms with a bath and free toiletries. In the kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. This holiday home is air-conditioned and features a flat-screen TV, a washing machine and an electric kettle. The unit offers 5 beds and 6 futons.
Holiday HomeThis spacious holiday home includes 1 living room, 3 separate bedrooms and 1 bathroom with a bath and free toiletries. The fully equipped kitchen has a stovetop, a refrigerator, kitchenware and a microwave. The holiday home has a flat-screen TV, air conditioning, a washing machine, as well as an electric kettle. The unit has 5 beds.
Apartment - AnnexThis spacious apartment features 1 living room, 3 separate bedrooms and 1 bathroom with a bath and free toiletries. In the well-fitted kitchen, guests will find a stovetop, a refrigerator, kitchenware and a microwave. This apartment is air-conditioned and has a flat-screen TV, a washing machine and an electric kettle. The unit has 4 beds and 2 futons.
Guest Reviews
Location
Aqua Palace Chatan by Coldio Premium is highly praised for its superb location in Chatan, Okinawa. The convenience of being just a short walk away from the lively American Village is a highlight for many visitors. Guests appreciate the easy access to a variety of shops, restaurants, and convenience stores, making it especially suitable for families and groups. The proximity to beaches and shopping centers enhances its appeal as a central point for exploring both the northern and southern parts of Okinawa.
The hotel's surroundings offer a vibrant atmosphere, and fireworks can even be seen from some rooms, adding a special touch to the stay. With amenities such as a pool available late into the evening, ample parking, and spacious accommodations equipped with in-room washers and dryers, it caters well to both long-term and short-term guests. The rooms are noted for being clean and comfortable, providing excellent value.
Whether you're visiting for leisure or spending time before moving home, Aqua Palace Chatan provides a comfortable and convenient base for enjoying the best of Okinawa.
Rooms
Aqua Palace Chatan by Coldio Premium has received glowing reviews for its rooms, which are praised for their spaciousness, cleanliness, and array of amenities, making it an excellent choice for various travelers, including families and groups of friends. The accommodation offers a comfortable and quiet environment with thoughtful consideration for guests' convenience, including separate sleep arrangements and ample bathrooms. The well-equipped kitchen with modern appliances such as a washing machine and dryer adds to the ease of extended stays. Its proximity to American Village enhances its appeal, providing both relaxation and accessibility. Overall, the ambiance of Aqua Palace Chatan ensures a pleasant and restful experience, consistently meeting guests' expectations with its size and beautiful decor.
Beds
At Aqua Palace Chatan by Coldio Premium, guests generally find the beds to be a highlight of their stay, frequently describing them as comfortable and ideal for a good night's sleep. The spaciousness of the beds is noted, making the accommodations particularly suitable for shared stays with options like super single beds and multiple comforters available. The mattresses and bedding are praised for their cleanliness, maintaining the standards of a large hotel. However, travelers should be aware that some have found the pillows to be on the harder side, so those with specific preferences might consider bringing their own. Despite a couple of minor issues, the overall sleeping arrangements are positively received, ensuring a restful experience for guests.
Cleanliness
Aqua Palace Chatan by Coldio Premium receives high praise for its exceptional cleanliness, contributing to an overall comfortable and pleasant experience for guests. Rooms are consistently described as clean, spacious, and well-maintained, offering a bright and inviting atmosphere that enhances the stay. The attention to hygiene extends to the bathrooms, kitchen facilities, and indoor areas, maintaining a high standard comparable to resort hotels. Guests find the location convenient, with proximity to the American Village and nearby amenities such as supermarkets and restaurants. While most reviews highlight the beautiful interiors and modern facilities, a few mention minor cleanliness issues, suggesting room for improvement. However, the prompt response to inquiries and easy check-in process are well appreciated. Despite challenges such as a cold pool in winter and limited staff interaction, the hotel's cleanliness and well-equipped spaces ensure a comfortable stay for families and individual travelers alike.
Staff
The reviews for Aqua Palace Chatan by Coldio Premium highlight the responsive and helpful nature of the staff despite the absence of a traditional front desk. Guests appreciate the team's ability to swiftly address inquiries and resolve issues, even without direct interaction. The self-service check-in system generally operates smoothly, although a few guests suggested enhancements for clarity. Additionally, the poolside bar staff and the bartender are frequently praised for their friendly and courteous demeanor, which contributes positively to the overall guest experience.
The hotel's staff, including specific mention of Ai Kikami, are recognized for providing efficient assistance during check-in and check-out, and their quick responses to messages add a reassuring touch to the stay. While some guests experienced minor inconveniences with amenities like trash cans and towels, the overall sentiment towards the staff remains commendable. They go above and beyond, even assisting with local logistics such as parking. The attached restaurant, Adachiya, further amplifies the experience with its welcoming atmosphere, marked by friendly staff and regular patrons.
Overall, the service level offered by Aqua Palace Chatan staff is a definitive strength, ensuring guests feel well-supported during their stay, despite some operational aspects that might need refinement.
Pool
Aqua Palace Chatan by Coldio Premium is celebrated for its remarkable rooftop pool, which serves as a major highlight for guests. Positioned on the tenth floor, this infinity pool offers stunning views of both the ocean and cityscape, making it a prime spot for relaxation and enjoying sunsets. Open until 11 PM, it provides a unique opportunity for night swims under the stars, with the atmosphere further enhanced by the poolside bar where guests can sip on drinks delivered by attentive staff.
Families find the pool particularly accommodating, with children expressing their delight over the opportunity for swimming fun—it’s a comfortable fit even though the pool may be considered small by some. Despite occasional weather disruptions that prevent pool use, the overall cleanliness and upkeep of the area consistently earn high praises. The exclusivity of the pool access allows for a serene experience, ensuring that guests feel special during their stay.
While some guests encountered issues such as limited dish options and connectivity problems with the in-room TV, these setbacks are overshadowed by the pleasant surprises of the rooftop amenities. With its stylish design, the pool area quickly becomes a favorite for both families and couples seeking a photogenic retreat. This combination of exclusivity, beautiful surroundings, and thoughtful service makes the rooftop pool a standout feature for Aqua Palace Chatan, one that guests are eager to revisit on future stays.
Parking
Aqua Palace Chatan by Coldio Premium offers some convenience with its parking facilities, attracting many guests for its availability of free parking. Visitors appreciate the dedicated parking spaces, which are typically well-organized by room, allowing hassle-free access for guests. Parking is especially convenient for those with rented cars, providing ease of mind without the burden of parking fees. However, the parking area tends to be narrow, particularly affecting larger vehicles like SUVs, which might struggle with the limited space. Additionally, the clarity of parking space markings and signs could be improved, posing occasional challenges for guests. Instances of misparked vehicles due to lack of clear instructions or enforcement were noted, sometimes causing inconveniences. Despite these minor setbacks, the new and clean facilities of Aqua Palace Chatan continue to impress guests, enhancing their overall stay.
Yes, Aqua Palace Chatan by Coldio Premium has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Aqua Palace Chatan by Coldio Premium.
No, Aqua Palace Chatan by Coldio Premium doesn't allow dogs.
Yes, parking facilities are available at Aqua Palace Chatan by Coldio Premium.
No, Aqua Palace Chatan by Coldio Premium doesn't have a gym.