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Summary of reviewsMercure Chartres Centre Cathedrale excels in many areas, making it a highly recommended stay for both leisure and business travelers. The hotel's prime location in the heart of Chartres is a standout feature with its close proximity to the stunning Chartres Cathedral, train station, museums, restaurants and other main attractions making it an ideal base for exploring the city. Despite being centrally located, the hotel maintains a tranquil atmosphere that offers a relaxing retreat in a bustling area.
Guests frequently praise the breakfast for its variety, quality and taste, featuring an extensive buffet with gluten-free options that cater to diverse dietary needs. The breakfast, coupled with the friendly and professional staff, ensures a satisfying start to the day.
The rooms are also highly regarded for their comfort, cleanliness and spaciousness. Guests appreciate the modern decor and functional design with particularly comfortable beds contributing to a restful stay. While some reviews mention minor issues such as the need for updates or occasional maintenance problems, the overall experience of comfort and cleanliness is overwhelmingly positive. The separate toilet from the bathroom and some rooms offering beautiful views of the Cathedral are additional thoughtful details.
Cleanliness is a common highlight with many guests describing both the rooms and common areas as immaculate. This high standard of cleanliness extends to the bathrooms, adding to the overall comfort.
The staff receive consistent accolades for their friendliness, attentiveness and professionalism. The team is noted for going out of their way to assist guests, adding to the welcoming and warm atmosphere of the hotel.
Families find the hotel extremely accommodating with spacious rooms, friendly staff and convenient amenities making it an ideal choice for those traveling with children.
However, feedback on amenities such as WiFi, parking and a few facilities indicate areas for improvement. While the WiFi service can be inconsistent and the parking is not provided by the hotel itself but through nearby public garages, the staff's assistance often mitigates these concerns. Despite mixed opinions on whether the hotel meets the full expectations of a 4-star rating, it remains a practical and comfortable choice for both leisure and business guests.
In summary, Mercure Chartres Centre Cathedrale is well-regarded for its strategic location, excellent breakfast, comfortable and clean rooms and exceptionally friendly staff. Whether visiting for leisure or business, the hotel offers a welcoming and convenient stay in Chartres. Show more
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Categories
Family Friendly Hotel
This hotel is well-located near the city's main attractions, making it convenient for families to explore. It offers family-friendly services.
Dog Friendly Hotel
This hotel is pet-friendly and offers amenities such as laundry services and family rooms. Its central location near the cathedral makes it a great base for exploring Chartres with your dog. It provides comfortable accommodations.
Business Hotel
This Mercure hotel probably offers business-focused features, such as conference rooms and comfortable places to work. Its location in Chartres provides convenient access to the city's center.
Hotel with Parking
The hotel has indoor parking available at a daily fee, which is a public parking facility located nearby, offering a parking solution despite being off-site and paid.
Accessible Hotel
Mercure Chartres Cathedrale is entirely wheelchair accessible with a lift. It offers roll-in showers and toilets with grab rails, catering to guests with mobility impairments.
4-Star Hotel
Located at the heart of Chartres, overlooking the cathedral and market, this hotel offers air-conditioned rooms with satellite TV and free WiFi access. It is praised for its comfortable accommodations.
Hotel with Gym
Room Types
Family RoomThis room features a flat-screen TV, facilities for making hot drinks and a minibar. It includes an en suite bathroom with a shower.
Comfort Double RoomThis room features a flat-screen TV, facilities for making hot drinks and a minibar. It includes an open plan bathroom.
Superior Double RoomThis room features a flat-screen TV, facilities for making hot drinks and a minibar. It includes an en suite bathroom with a shower.
Privilege Family RoomOffering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 2 beds.
Superior Twin RoomProviding free toiletries, this twin room includes a private bathroom with a bath and a hairdryer. The air-conditioned twin room provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 2 beds.
Guest Reviews
8.1
Very Good
Location
Situated in the heart of Chartres, Mercure Chartres Centre Cathedrale boasts an ideal location that makes it perfect for exploring the city on foot. Guests frequently highlight the hotel's remarkable proximity to the stunning Chartres Cathedral, which is just a few minutes' walk away. Additionally, the hotel is conveniently close to the train station, allowing for easy access to transportation. This central location not only brings visitors close to historical districts but also places them within walking distance of various museums, restaurants and other main tourist attractions.
Despite its central position, the hotel provides a tranquil atmosphere, offering a quiet retreat in a bustling city. For those who drive, the presence of a nearby public parking garage adds to its convenience. Visitors consistently appreciate the ability to effortlessly walk to the old town, pedestrian zones and the vibrant city center. Mercure Chartres Centre Cathedrale's geographical setting is frequently described as perfect, strategic and well-located, underscoring its attractiveness to both leisure and business travelers. The hotel's placement ensures a comfortable and accessible experience, making it an excellent base for discovering the rich culture and charm of Chartres.
Breakfast
The breakfast at Mercure Chartres Centre Cathedrale frequently receives positive remarks from guests, highlighting its variety, quality and taste. Many reviews commend the selection as extensive and generous with some guests appreciating the availability of gluten-free options. The set-up is described as a large buffet offering ample choices, from hearty to savory dishes and plenty of fruit. Staff friendliness and professionalism add to the overall pleasant breakfast experience. However, a few guests believe the breakfast is somewhat expensive and not always up to a 4-star standard. Despite these minor critiques, most reviews affirm the breakfast is a thoroughly satisfying start to the day, contributing well to the hotel's offerings.
Rooms
The rooms at Mercure Chartres Centre Cathedrale are mostly praised for their comfort, cleanliness and spaciousness. Many guests appreciated the large, well-equipped rooms that feature modern decor and functional design. The beds are often highlighted as being particularly comfortable, contributing to a restful stay. Families found the larger family rooms to be ideal and functional.
Several reviews noted the rooms’ cleanliness and quiet atmosphere, even with the hotel’s central location near the road. The separate toilet from the bathroom was a convenient feature for many guests. Some of the rooms also offer a beautiful view of the Cathedral, adding to the charm of the stay.
However, there were some less favorable points mentioned. A few guests found their rooms to be smaller than expected and some faced issues such as poor air conditioning and malfunctioning bathroom fixtures. There were also references to some rooms having dated or worn elements, indicating that updates might be needed in certain areas.
Overall, the rooms at Mercure Chartres Centre Cathedrale are well-regarded for their comfort, space and thoughtful details, making it a solid choice for a stay in Chartres.
Beds
The beds at Mercure Chartres Centre Cathedrale receive a lot of praise for their comfort and quality. Guests frequently highlight the perfect and comfortable bedding, noting that the beds are really good and provide excellent rest. Descriptions of very comfortable beds and bedding are common, indicating a consistently high level of satisfaction with sleep quality. The spacious rooms add to the overall experience, offering a cozy and restful environment. Some reviews mention issues such as beds being a bit narrow or small and occasionally hard mattresses. Despite these few concerns, most visitors find the beds to be very comfortable, emphasizing that both the beds and the rooms contribute significantly to a pleasant stay.
Cleanliness
Guests have consistently praised the Mercure Chartres Centre Cathedrale for its exceptional cleanliness standards. Many reviews highlight the rooms as very clean, tidy and well-maintained with some describing the rooms as immaculate, spotlessly clean and scrupulously clean. The overall hotel premises are also noted to be very clean, modern and spacious. Cleanliness extends to the bathrooms, which are frequently mentioned for their upkeep.
Visitors appreciate the comfort that accompanies the cleanliness, often mentioning the rooms as comfortable, pleasant and quiet. The establishment itself is described as well-located and well-maintained, contributing to a relaxing environment. A few reviews mentioned minor imperfections such as stained sheets and a need for carpet replacement in the hallways, but these did not overshadow the overwhelmingly positive feedback on the hotel's high standards of cleanliness. Overall, the Mercure Chartres Centre Cathedrale provides a clean, comfortable and modern stay for its guests.
Staff
Guests of the Mercure Chartres Centre Cathedrale frequently praised the hotel staff for their friendliness, attentiveness and professionalism. The reception staff stood out as being particularly helpful, ensuring a warm and welcoming atmosphere for all visitors. Many reviews highlighted the accommodating nature of the team with some guests noting that they went out of their way to assist, such as offering help with bags at checkout or providing local recommendations.
The kindness and courtesy of the staff left a lasting impression with numerous mentions of being greeted with smiles and genuine hospitality. The staff's performance was described as excellent, contributing to a pleasant and comfortable stay. Despite occasional comments about language skills, the overall consensus was that the staff's friendly and helpful demeanor significantly enhanced the guest experience.
In summary, the staff at the Mercure Chartres Centre Cathedrale received commendations for their warm, professional and accommodating service, making guests feel welcome and well-cared for throughout their stay.
Wi-Fi
The WiFi at Mercure Chartres Centre Cathedrale has received mixed reviews from guests. While some found the wifi to be good and fast, others experienced issues such as inconsistent and frustrating connections, weak signals and complete outages on certain days. Although the hotel offers free WiFi, some guests mentioned that accessing it could be complicated. Overall, the feedback on WiFi ranges from satisfactory to problematic, suggesting that the service may be unpredictable.
Parking
Mercure Chartres Centre Cathedrale has garnered a mix of feedback regarding its parking facilities. The hotel does not have its own private or valet parking, but there are several public options nearby. Guests often mention the presence of a convenient underground municipal parking area situated very close to the hotel, although some find this option to be costly.
Secure parking arrangements are available in the vicinity with a few guests specifically highlighting that they could safely park their bikes. The hotel's staff frequently provide helpful instructions and hints on parking locations, directing visitors to the most proximate spots.
Street parking around the hotel is noted to be scarce and not free and this has caused dissatisfaction among some guests. Public parking, both underground and within a short distance, is quite accessible, though it comes at a fee. Some users noted a discounted rate at the nearby public underground car park.
Overall, while the hotel lacks its own parking space, the abundance of nearby public garages and the staff's assistance offer practical alternatives for guests traveling by car.
Family
Mercure Chartres Centre Cathedrale is highly regarded for its family-friendly environment, making it an ideal destination for families looking to explore the town. Reviews highlight the hotel's exceptional accommodation for families, including spacious rooms that comfortably fit a family of five. The rooms are noted to be very clean and equipped with large beds and couches, ensuring a comfortable stay.
Guests with children have found the hotel extremely accommodating with amenities such as a child's cot provided on request. The staff is described as very friendly and particularly attentive to families' needs, making it easy to stay there with kids.
The hotel's flexibility, especially regarding parking, is another plus point for families. Many reviews mention enjoyable stays with kids, who particularly liked the breakfast offering. Families have had great vacation experiences here with the setup in rooms meeting their specific requests effectively. The ample space and comfort make it a perfect spot for family trips, adding to a memorable experience exploring Chartres and its attractions, like the night light show.
4 Star
Mercure Chartres Centre Cathedrale is listed as a 4-star hotel, but several guest reviews suggest it doesn't consistently meet the expectations associated with this rating. While it is acknowledged as a legitimate 4-star hotel by some, others feel it is more akin to a three-star establishment. The amenities and services have been described as lacking the polish typically expected from a hotel of this caliber. Specific points of concern include minimalistic equipment, a simple breakfast and issues with room temperature control, as no windows could be opened. These factors lead some guests to question whether this Mercure property truly warrants its four-star status.
Business
Mercure Chartres Centre Cathedrale is a solid choice for business travelers, offering a range of amenities suited for work trips. The hotel features a well-equipped business center and meeting rooms, making it efficient for quick business endeavors. Its location, close to the main business areas, adds to its convenience. Furthermore, guests benefit from free WiFi and the option of public underground parking, though parking is not free and there are no covered spaces for bikes. Despite its many positive aspects, a few guests have expressed that the hotel doesn't quite meet the expectations for a 4-star Mercure, indicating room for improvement in professional standards. Nonetheless, it remains a comfortable and practical option for business stays.
Accessible
The Mercure Chartres Cathedrale is noted for being very accessible and provides a welcoming environment for guests with disabilities. The hotel features a wheelchair-accessible entrance and offers rooms specifically designed for individuals with mobility issues. Although the lift might be on the smaller side for wheelchair users, the overall accessibility of the establishment is praised. Guests appreciate its proximity to the city center and the short walking distance to the train station, which adds to its convenience for those attending events or exploring local attractions. Despite some barriers, the hotel's efforts to cater to guests with disabilities are evident.
No, Mercure Chartres Centre Cathedrale doesn't have any pool.
No, a spa isn't available at Mercure Chartres Centre Cathedrale.
Yes, Mercure Chartres Centre Cathedrale welcomes dogs.
Yes, parking facilities are available at Mercure Chartres Centre Cathedrale.
Yes, Mercure Chartres Centre Cathedrale has a gym. For more information, read the answers to the Gym questionnaire