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Summary of reviewsCharlevoix Inn & Suites SureStay Collection by Best Western garners praise for its strategic location, making it an ideal choice for travelers exploring Charlevoix and nearby areas like Boyne City and Petoskey. Its proximity to both Lake Michigan and Lake Charlevoix adds to the appeal, allowing guests access to beautiful lake views. The hotel's setting is peaceful yet conveniently close to downtown attractions, shopping, golfing locations, and other amenities, contributing to its strong value for money.
Guests enjoy a complementary breakfast featuring a variety of fresh options, including popular hot items like waffles and biscuits with gravy, adding a satisfying start to their day. The breakfast area is consistently clean, with friendly staff like Natalya enhancing the welcoming atmosphere. Despite some minor limitations, breakfast is a appreciated aspect of the hotel experience.
Rooms at the Charlevoix Inn & Suites are noted for their cleanliness and comfort, with many guests appreciating the spaciousness and coziness of the suites. Amenities like refrigerators and microwaves in the rooms add to guest convenience. While certain facilities may need updates, the hotel reliably provides a comfortable stay, enhanced by its friendly staff.
Overall cleanliness is a standout feature, with daily housekeeping services ensuring tidy accommodations. Staff members consistently exhibit friendliness and professionalism, contributing to guests' positive experiences. The indoor pool and hot tub facilities offer enjoyable relaxation, though occasional maintenance issues are noted. Despite mixed feedback on bed comfort, the abundance of plush pillows supports a restful night's sleep.
For pet owners, the hotel offers a warm and welcoming atmosphere with enclosed grassy areas for pets to enjoy. The staff's helpfulness complements the dog-friendly environment, rendering Charlevoix Inn & Suites a practical choice for families, pet owners, and business travelers alike seeking a straightforward, inviting stay.
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