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Summary of reviewsLocated conveniently in the heart of Charleston, Tru By Hilton Charleston Ashley Phosphate offers guests easy access to food, shopping, major highways and the proximity to the airport makes it an excellent choice for travelers. Though it’s situated on a busy street, the variety of nearby dining options, including IHOP and Cracker Barrel, are well appreciated. Many guests commend the hotel's strategic location for its convenience in exploring Charleston’s attractions and nearby beaches. The property itself stands out for its modern styling, cleanliness and pet-friendly policy. Despite occasional remarks about the surrounding neighborhood, the overall sentiment highlights the hotel's accessibility and convenience, providing a quiet retreat just outside the hustle of downtown.
The complimentary breakfast receives generally positive feedback, being described as good, great or excellent by many. Guests appreciate the variety and quality of the options available, such as eggs, bacon, sausages, yogurt, cereal, bagels, fresh fruit and the 24/7 fresh coffee. The pancake maker is a particular favorite, adding a touch of fun. The breakfast area is noted for its cleanliness and regular restocking. Some minor criticisms include the desire for a broader variety, better organization of the buffet layout and extended breakfast hours. Nonetheless, the breakfast is widely seen as a highlight of the stay.
In terms of accommodations, Tru By Hilton Charleston Ashley Phosphate offers modern, clean and comfortable rooms ideal for both short and extended visits. Guests praise the immaculate cleanliness, contemporary design and comfortable beds and pillows. Though some found the rooms a bit on the smaller side, the overall feedback emphasizes the cozy and efficient layout. Amenities such as strong Wi-Fi and clean facilities contribute to a pleasant stay with notable compliments for the clean and spacious bathrooms. Minor issues included the absence of microwaves and occasional problems with water temperature.
The hotel excels in cleanliness, maintaining an impeccable environment described as modern and immaculately clean. Guests frequently highlight the spotlessly maintained rooms and public areas, praising the diligent housekeeping staff. The well-kept ambiance, combined with the modern design, leaves a lasting positive impression on visitors.
The staff at Tru By Hilton Charleston Ashley Phosphate receive glowing reviews for their friendliness, efficiency and helpfulness. Their professionalism and courteous service significantly enhance the guest experience with special commendations for making the atmosphere welcoming and comfortable.
The beds receive positive remarks for their comfort, contributing to restful sleep. Though there are minor areas for improvement regarding bedspreads and pillow quality, guests generally find the beds cozy and conducive to a good night's sleep.
Additionally, the hotel is noted for being pet-friendly with many guests appreciating the comfortable environment for their pets. While some mention the pet fee being a bit high, the clean and safe atmosphere justifies the cost for many.
Overall, Tru By Hilton Charleston Ashley Phosphate offers a modern, clean and comfortable stay with excellent staff service, a convenient location and welcoming amenities for both guests and their pets. Show more
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Categories
Hotel with Free Wi-Fi
This hotel offers free Wi-Fi, appealing to budget-conscious travelers who need to stay connected. The modern design and functional amenities cater to a younger demographic.
Hotel Taking Steps Towards Sustainability
Dog Friendly Hotel
Accessible Hotel
3-Star Hotel
Room Types
King RoomThis double room has air conditioning, heating and a TV with cable channels. The unit has 1 bed.
King Room - Hearing AccessThis double room features air conditioning, heating and a TV with cable channels. The unit offers 1 bed.
Queen Room with Two Queen BedsThis quadruple room features air conditioning, heating and a TV with cable channels. The unit offers 2 beds.
Queen Room with Two Queen Beds - Mobility AccessThis quadruple room features air conditioning, heating and a TV with cable channels. The unit offers 2 beds.
Queen Room with Two Queen Beds - Hearing AccessThis quadruple room features air conditioning, heating and a TV with cable channels. The unit offers 2 beds.
Guest Reviews
Location
Located conveniently in the heart of Charleston, Tru By Hilton Charleston Ashley Phosphate offers easy access to food, shopping and major highways. Guests appreciate its central location, around 20 minutes from downtown Charleston and within a short drive to popular beaches like Folly Beach and Sullivan’s Island. The proximity to the airport and the interstate makes it an excellent choice for travelers.
The hotel is situated on a busy street, providing a variety of nearby dining options including IHOP and Cracker Barrel and ample evening eateries. For those looking to explore the city, the hotel's location allows quick trips to many of Charleston’s attractions and shopping areas. Guests commend the inviting, easy-to-find location, emphasizing its convenience for getting around the city and reaching the beaches.
The property itself is noted for its cleanliness, modern styling and pet-friendly policy. It offers good, safe parking and is described as being super clean. Despite some noting that the surrounding neighborhood might feel a bit less appealing, the overall sentiment highlights the hotel’s strategic position as both accessible and convenient.
Perfect for those who prefer to stay just outside the hustle of downtown, guests have found the location to provide a quiet retreat while still being close enough for short drives to enjoy everything Charleston has to offer. The property stands out for its friendly staff and efficient check-in process, adding to its appeal for a seamless travel experience.
Breakfast
The breakfast at Tru By Hilton Charleston Ashley Phosphate, SC receives generally positive feedback from guests. Many reviewers describe the breakfast as good, great or excellent, often highlighting the variety and quality of the options available. The inclusion of a pancake maker appears to be a hit among guests, adding a touch of fun to the morning meal. The breakfast area is noted to be clean and well-stocked with hot and cold foods that are replenished regularly.
Guests repeatedly mention enjoying the fresh coffee, which is available 24/7 and appreciate the healthy, complete breakfast offerings that include various options suitable for different tastes. Some even consider the breakfast to be above average by American standards with a commendable selection of sweet and savory items, such as eggs, bacon, sausages, yogurt, cereal, bagels and fresh fruit.
However, some reviews suggest room for improvement. A few guests found the hot breakfast options to be mediocre or bland and there were mentions of slow service and food running out. Some guests wished for a broader variety in the selection, extended breakfast hours and better organization of the buffet layout. Despite these minor drawbacks, the overall reception towards the breakfast is quite favorable with many guests looking forward to it each morning as a highlight of their stay.
Rooms
Tru By Hilton Charleston Ashley Phosphate, SC offers a modern, clean and comfortable stay, making it ideal for both short trips and getaways. Guests frequently praised the immaculate cleanliness and contemporary design of the rooms. The beds and pillows were noted for their comfort, ensuring a restful night.
The size of the rooms garnered mixed feedback with many guests appreciating their spaciousness while others found them small and challenging to move around in, particularly when accommodating two people. Regardless of size, the cleanliness and modern decor were consistently highlighted.
The bathrooms were often mentioned for their spaciousness and cleanliness with amenities such as towel hooks receiving positive notes. However, some guests encountered issues with water temperature and the absence of microwaves in the rooms.
Overall, the rooms provided a cozy and efficient base for travelers with amenities like strong wifi, comfortable beds and clean facilities ensuring a pleasant stay. Despite minor drawbacks such as room size and insufficient storage space, the property’s modern appeal and cleanliness stood out in many reviews, along with courteous staff and convenient location.
Beds
Tru By Hilton Charleston Ashley Phosphate, SC, receives generally positive remarks regarding the comfort of its beds. Guests frequently describe the beds as comfortable and conducive to a sound sleep. Words like cozy, comfy and even super comfortable are repeatedly used to describe the sleeping experience. Some reviewers highlight the softness and quality of the sheets, contributing to their overall positive experience.
However, there are a few criticisms. Some guests found the bedspreads thin and pillows either too soft or flat, which detracted from the overall comfort. A few comments mention that the mattresses could be firmer or offer better support with some guests waking up not feeling fully rested.
In summary, while there are minor areas for improvement, especially regarding the firmness of mattresses and pillow quality, the beds at Tru By Hilton Charleston Ashley Phosphate are largely praised for their comfort and ability to offer a restful night's sleep.
Cleanliness
Tru By Hilton Charleston Ashley Phosphate in South Carolina excels in maintaining impeccable cleanliness, earning high praise from its guests. The hotel is described as modern and immaculately clean with the entire facility, from the rooms to the common areas, being exceptionally well-maintained. Visitors frequently highlight the spotlessly clean environment, fresh and new appearances and a well-kept ambiance. The bathrooms are also noted for their pristine condition, although there was a minor complaint about hair found in one instance.
The rooms are consistently described as very clean, comfortable and bright with hardwood floors adding to the sanitary feel. The housekeeping staff receives accolades for their diligent efforts in maintaining the hotel's cleanliness with guests repeatedly mentioning how the staff is always cleaning and ensuring everything looks new.
Public spaces, including the lobby and serving areas, are praised for their cleanliness and organization, contributing to the overall well-maintained appearance of the property. The hotel’s modern design, combined with its cleanliness, leaves a lasting impression on guests, making it one of the cleanest hotels they have encountered.
The staff complements the spotless environment with their friendliness and professionalism, further enhancing the guest experience. Overall, the emphasis on cleanliness and a modern, well-kept atmosphere makes Tru By Hilton Charleston Ashley Phosphate a top choice for travelers seeking a hygienic and pleasant stay.
Staff
The staff at Tru By Hilton Charleston Ashley Phosphate, SC have consistently received glowing reviews from guests, who describe them as incredibly friendly, welcoming and accommodating. Reviewers frequently commend the front desk and cleaning staff for their efficiency and helpfulness. Staff members are noted for their professionalism with exceptional mentions of individuals like Tanya and Ms. V for their superb service.
Overall, the staff's warmth and willingness to assist contribute significantly to the pleasant experience at the hotel. Guests appreciate the quick and smooth check-in process, as well as the exceptional customer service that caters to their needs promptly. The atmosphere is made even more comfortable by the team's upbeat and responsive nature, making it clear that the staff go out of their way to ensure guests feel welcome and cared for.
Dog Friendly
Tru By Hilton Charleston Ashley Phosphate, SC is noted for its pet-friendly environment, making it a convenient choice for travelers with furry companions. Visitors appreciated that their pets felt comfortable and welcomed at the hotel. The rooms were described as quiet even when located next to rooms with dogs, suggesting a design that minimizes noise disruptions.
Despite the positive reception of the pet-friendly policies, some guests mentioned that the pet fee, ranging from $75 to $80 per night, was a bit high. However, others felt the cost was justified by the safe and well-maintained environment of the hotel. Some reviews suggested that the hotel could re-evaluate the proximity of dog-friendly rooms to non-dog-friendly ones to avoid potential disturbances like constant barking. Overall, the cleanliness and secure location of Tru By Hilton Charleston Ashley Phosphate, SC left a favorable impression on guests traveling with pets.
No, Tru By Hilton Charleston Ashley Phosphate, Sc doesn't have any pool.
No, a spa isn't available at Tru By Hilton Charleston Ashley Phosphate, Sc.
Yes, Tru By Hilton Charleston Ashley Phosphate, Sc welcomes dogs.
No, parking facilities aren't available at Tru By Hilton Charleston Ashley Phosphate, Sc.
No, Tru By Hilton Charleston Ashley Phosphate, Sc doesn't have a gym.