Wyndham Garden Hotel Cross Lanes Charleston
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Summary of reviewsThe Wyndham Garden Hotel Cross Lanes Charleston is noted for its strategic location, which provides easy access to I-64 along with nearby amenities such as restaurants, gas stations, shopping centers and the local casino. This convenience makes it a prime choice for travelers, especially those attending events at nearby venues like the Shawnee Sports Complex. Despite its accessible location, the hotel maintains a quiet atmosphere, ideal for a restful stay, complemented by ample parking.
Breakfast at the hotel generally receives acclaim with many guests appreciating the full buffet and the friendly, helpful breakfast staff. The diverse offerings like freshly cooked eggs, sausages and biscuits appear to be a hit, although occasional shortcomings such as lack of coffee or limited fruit choices have been noted.
The on-site bar and grill add a level of convenience, allowing guests to enjoy dinner without having to leave the premises. Nonetheless, the food quality and service hours have drawn mixed reviews with some guests finding the offerings mediocre or insufficient.
Rooms at the Wyndham Garden Hotel Cross Lanes Charleston offer a blend of positive and negative experiences. Guests appreciate the clean, spacious rooms, updated bathrooms and modern décor. Nonetheless, some have reported cleanliness issues, unpleasant odors and maintenance problems. Despite this, the beds are often described as comfortable, contributing to a generally satisfactory stay for short-term guests.
Cleanliness reviews are mixed with many guests praising clean and comfortable rooms, though others highlighted issues like dirty carpets, stained bedding and unclean bathrooms. The pool area and common spaces also faced similar mixed feedback in terms of cleanliness and maintenance.
The standout feature of the hotel appears to be its staff, who are frequently described as friendly, helpful and accommodating. Specific staff members have been singled out for their exceptional service, significantly enhancing the guest experience despite a few occasional negative interactions.
Wi-Fi service at the hotel has received mixed feedback with some guests experiencing excellent connectivity while others faced issues with logging in or maintaining a stable connection.
The pool areas offer both pros and cons. The indoor pool is generally well-received, lauded for its cleanliness and features like the retractable roof and waterfall. Conversely, the outdoor pool has been criticized for maintenance issues like green algae and unavailability. Overall, improvements in pool maintenance and temperature control could enhance guest satisfaction.
In summary, while the Wyndham Garden Hotel Cross Lanes Charleston offers comfortable accommodations, good breakfast options and a convenient location, some areas, such as room maintenance, cleanliness and dining options, present opportunities for improvement. The positive staff interactions and prime location often balance out the minor negatives, making it a reasonable choice for travelers.
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Breakfast at the hotel generally receives acclaim with many guests appreciating the full buffet and the friendly, helpful breakfast staff. The diverse offerings like freshly cooked eggs, sausages and biscuits appear to be a hit, although occasional shortcomings such as lack of coffee or limited fruit choices have been noted.
The on-site bar and grill add a level of convenience, allowing guests to enjoy dinner without having to leave the premises. Nonetheless, the food quality and service hours have drawn mixed reviews with some guests finding the offerings mediocre or insufficient.
Rooms at the Wyndham Garden Hotel Cross Lanes Charleston offer a blend of positive and negative experiences. Guests appreciate the clean, spacious rooms, updated bathrooms and modern décor. Nonetheless, some have reported cleanliness issues, unpleasant odors and maintenance problems. Despite this, the beds are often described as comfortable, contributing to a generally satisfactory stay for short-term guests.
Cleanliness reviews are mixed with many guests praising clean and comfortable rooms, though others highlighted issues like dirty carpets, stained bedding and unclean bathrooms. The pool area and common spaces also faced similar mixed feedback in terms of cleanliness and maintenance.
The standout feature of the hotel appears to be its staff, who are frequently described as friendly, helpful and accommodating. Specific staff members have been singled out for their exceptional service, significantly enhancing the guest experience despite a few occasional negative interactions.
Wi-Fi service at the hotel has received mixed feedback with some guests experiencing excellent connectivity while others faced issues with logging in or maintaining a stable connection.
The pool areas offer both pros and cons. The indoor pool is generally well-received, lauded for its cleanliness and features like the retractable roof and waterfall. Conversely, the outdoor pool has been criticized for maintenance issues like green algae and unavailability. Overall, improvements in pool maintenance and temperature control could enhance guest satisfaction.
In summary, while the Wyndham Garden Hotel Cross Lanes Charleston offers comfortable accommodations, good breakfast options and a convenient location, some areas, such as room maintenance, cleanliness and dining options, present opportunities for improvement. The positive staff interactions and prime location often balance out the minor negatives, making it a reasonable choice for travelers.
Dog Friendly Hotel
This hotel is pet-friendly.
Business Hotel
Business-friendly amenities and services are likely available, aligning with the Wyndham Garden brand.
Accessible Hotel
Wyndham Garden Cross Lanes Charleston offers accessibility features including King Room - Disability Access, Queen Room with Two Queen Beds - Disability Access, and Queen Room with Two Queen Beds with Roll-In Shower - Disability Access. The hotel has an elevator.
3-Star Hotel
This hotel provides a comfortable stay with on-site dining and recreational facilities. Its location in Cross Lanes offers convenient access to local attractions.
Hotel with Outdoor Pool
This hotel is listed as a top hotel with a pool in West Virginia, indicating a notable outdoor pool facility.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Swimming Pool
Indoor Pool Outdoor Pool
Hotel with Gym
Hotel with Indoor Pool
Guest Reviews
The Wyndham Garden Hotel Cross Lanes Charleston boasts an enviable location, making it a popular choice among travelers. Guests frequently praise its convenient positioning right off the highway, providing easy access for those traveling along I-64. The hotel's proximity to a variety of amenities is a significant highlight, being close to numerous restaurants, gas stations and shopping centers, including a nearby Walmart. The closeness to the local casino is particularly noted, making it an attractive option for visitors looking to try their luck.
For those in town for specific events or competitions, the hotel offers excellent access to the Shawnee Sports Complex and other key venues. Despite its accessibility, guests appreciate the hotel's relative quietness, offering a peaceful retreat not too far from the hustle and bustle of Charleston. Ample parking and strategic positioning add to the convenience, making short trips to other local destinations hassle-free.
Overall, the Wyndham Garden Hotel Cross Lanes Charleston stands out for its strategic and practical location, accommodating travelers with easy access to essential services and entertainment options.
The breakfast experience at the Wyndham Garden Hotel Cross Lanes Charleston generally receives high praise from guests, who often describe it as great, very good and better than those at other hotels they have stayed at. The breakfast offerings include a full buffet with diverse options such as fresh cooked eggs, hash browns, sausage, biscuits, gravy and all the usual items expected from a hearty breakfast.
Many guests highlight the friendly and helpful breakfast staff, often noting the exceptional service provided by the lady who serves breakfast. The breakfast setting is frequently mentioned as clean and the display well-organized. The availability of hot breakfast items made fresh on-site and the ample choices cater well to families and those looking for variety.
Despite the largely positive feedback, some guests reported areas for improvement. Complaints include the lack of coffee, fruit or kids' cereal choices on certain occasions. A few guests found the food bland, overcooked or lacking in flavor and variety. Issues with the breakfast setup, such as poorly stocked items, long lines and early closure times are noted by several reviewers.
Overall, the breakfast at the Wyndham Garden Hotel Cross Lanes Charleston is frequently deemed a highlight of the stay with many guests finding it impressive and plentiful, making it an excellent start to their day.
The Wyndham Garden Hotel in Cross Lanes Charleston offers the convenience of an on-site bar and grill, which many guests find beneficial since it eliminates the need to drive elsewhere for their dinner. Despite the mixed reviews of the food quality with some describing it as mediocre or subpar, the presence of the bar and grill is still appreciated. Guests have noted that the bar provides food late in the evening, although the selection can be quite limited and sometimes the establishment closes earlier than desired. Staff are helpful and often recommend good dinner options when the bar and grill are not up to par or closed. Unfortunately, during the COVID-19 pandemic, the restaurant was closed, adding to the challenge of finding meals at night. Overall, while the on-site dining options are convenient, improvements in the menu and service hours could enhance the guest experience.
At the Wyndham Garden Hotel Cross Lanes Charleston, guest experiences regarding the rooms have been diverse. The positive aspects frequently highlighted include clean and spacious rooms with many finding them to be comfortable and well-maintained. Several guests appreciated updates made to the property, noting modernized bathrooms and pleasant décor. The location of the hotel also received praise for its convenience.
However, some guests did encounter issues. Recurring problems included rooms that were not thoroughly cleaned, unpleasant odors such as smoke and mustiness and dated furnishings that contributed to an overall feeling of the property being somewhat run down. There were specific mentions of rooms lacking essential amenities like soap, bath mats and sufficient towels. Several guests experienced maintenance issues, such as non-functioning electrical outlets, unsecured doors and plumbing problems.
Despite these criticisms, many guests found their rooms satisfactory for short stays and noted that the beds were generally comfortable. Cleanliness varied with some rooms spotless and others needing better upkeep. The hotel seems to be in the process of updating, which might address some of the current deficiencies. Overall, while the property offers basic, comfortable accommodations, there is room for improvement in terms of cleanliness, maintenance and amenities.
Guest reviews for the beds at the Wyndham Garden Hotel Cross Lanes Charleston reveal a mixture of feedback with a notable emphasis on comfort for many guests. Numerous visitors found the beds to be comfortable, describing them as comfy and very comfortable, contributing positively to their stay. Clean linens and well-kept bedsheets further enhanced the overall impression. Some even highlighted the beds as amazing and mentioned that both the beds and pillows were extremely comfortable, which provided a restful night's sleep.
However, there is a significant portion of reviews that indicated dissatisfaction. Several guests found the beds to be too firm with some comparisons suggesting that the beds were hard as a rock or felt like laying on the floor for 100 years. Issues such as uncomfortable mattresses, hard beds and lumpy bedding were reported by multiple reviewers. A few guests also mentioned specific problems such as bed stains, old mattresses and concerns over bed safety.
In summary, while many guests enjoyed the comfort of the beds at Wyndham Garden Hotel Cross Lanes Charleston, there is a considerable amount of feedback pointing to issues with bed firmness and overall comfort for others. This indicates that while some might have a very restful experience, others might find the sleeping arrangements less satisfactory.
The 'Wyndham Garden Hotel Cross Lanes Charleston' appears to have received mixed reviews regarding its cleanliness. While a significant number of guests appreciated the clean and comfortable rooms, spacious accommodations and generally tidy facilities, many others reported various cleanliness issues. Common concerns included dirty carpets, stained bedding and unclean bathrooms, often noting the presence of mold and unpleasant odors like cat urine. The hallways and common areas also did not meet some guests' cleanliness expectations with reports of trash, dark and uninviting hallways and a lack of upkeep.
Additionally, several guests noted problems with the pool area, mentioning it was not properly cleaned and sometimes moldy. There were also observations of the property being outdated and in need of refurbishment.
On the positive side, many reviewers praised the housekeeping where the rooms were exceptionally clean and well-maintained. They also commended the property for being generally clean and well-kept, remarking that it felt fresh and tidy. Despite the mixed reviews, some guests found the overall comfort and cleanliness of the rooms satisfactory.
The staff at Wyndham Garden Hotel Cross Lanes Charleston receive overwhelmingly positive feedback from guests. Words like friendly, helpful and accommodating frequently appear in reviews. Many guests highlight that all staff members they encountered were very friendly and attentive, making them feel welcomed and at home. Specific staff members, such as Elaine Daniels and Penny, are praised for their exceptional hospitality. The breakfast staff also garners commendation with mentions of their kindness and the delightful breakfast service.
However, not all experiences are equally positive. There were occasional mentions of staff being unwelcoming, grumpy or outright rude. Some guests noted certain issues like a lack of communication about hotel amenities or maintenance problems that weren't addressed promptly. Despite these sporadic negative experiences, the general consensus reflects a dedicated and friendly team that often goes above and beyond to ensure a pleasant stay for their guests. Overall, the hotel staff significantly contribute to a positive guest experience, balancing any negatives with their readiness to assist and warm demeanor.
The Wyndham Garden Hotel Cross Lanes Charleston provides a mixed experience regarding its WiFi service. Some guests highlighted excellent and fast internet connectivity, emphasizing that the wifi service was very good. However, a number of reviews pointed out recurring issues such as trouble logging in, the internet being down during their stay and instances where the wifi didn't work at all, leading some to rely on their phone data instead. While there are positive mentions of good wifi, potential guests should be prepared for possible connectivity issues.
The pool area at the Wyndham Garden Hotel Cross Lanes Charleston receives a mixed range of feedback, revealing both its highlights and areas needing improvement. Among the positive remarks, guests frequently praise the pool area for being "very nice," "beautiful and peaceful," and "nicely arranged." The indoor pool, in particular, is often noted for its cleanliness, warmth and the added touch of a retractable roof and a waterfall, making it a favorite among guests, especially children.
There are multiple affirmations that the pool is "great," "fantastic," "amazing," and "refreshing." Guests who rented specifically for the pool often found it meeting their expectations and many children's enjoyment of the pool stands out as a highlight.
However, the experience is marred by several consistent complaints. Guests report issues with the pool's temperature, often describing it as "freezing cold" or "unreasonably cold." Maintenance and cleanliness concerns are recurring themes as well with mentions of algae, green moss on the edges and a general need for updates. Both the indoor pool and the outdoor pool encounter these issues with the latter often being closed, impacting some guests' experiences negatively.
Additional minor grievances include overcrowding, occasional lack of amenities like hot tubs and chairs and a generally cold pool area. Despite these issues, the variety of indoor and outdoor pools and the overall arrangement continue to draw guests, underscoring the potential for a great pool experience if improvements are made.
The Wyndham Garden Hotel Cross Lanes Charleston offers a blend of positives and areas needing improvement, which aligns well with its three-star rating. The renovated building with updated features adds a fresh vibe to the otherwise tired facility. The property is beautifully maintained and the King rooms are clean, reflecting good service. However, some guests believe that the place needs more thorough cleaning and better pool maintenance. While the hotel meets the expectations set by other three-star hotels, a handful of touches could elevate its overall appeal.
The Wyndham Garden Hotel Cross Lanes Charleston offers several advantages for guests with disabilities, featuring good handicap-accessible bathrooms and rooms that meet accessibility needs. Guests found the location particularly convenient, being close to Shawnee Sports Complex, gas stations and major highways like I-64. The accessibility of the front parking lot from all rooms and a friendly staff add to the positive aspects. However, some challenges were noted, including difficulty accessing certain areas in a wheelchair and the elevator being quite far from the majority of rooms. Despite these issues, the hotel remains a generally accessible choice for travelers.
The outdoor pool at the Wyndham Garden Hotel Cross Lanes Charleston received mixed reviews from guests. While some appreciated the fun and clean pool area and found the outdoor pool to be great, others pointed out that it was often closed or unavailable. Several guests noted that the pool was green and in need of cleaning with some mentioning it was very dirty and full of green algae. Despite these issues, a few guests still liked the outdoor pool and chose the hotel for this amenity. The presence of conflicting information regarding the pool's availability suggests potential maintenance and management challenges.
The indoor pool at the Wyndham Garden Hotel Cross Lanes Charleston receives a mix of feedback with many guests appreciating the feature. Positive reviews highlight the pool as delightfully warm, well-decorated and perfect for rainy days. Guests frequently describe the pool area as beautiful, peaceful and a hit with families. On the downside, some reviews point out issues with cleanliness, mentioning green algae, mold and an overall need for better maintenance. Despite these concerns, many guests still found the indoor pool to be a nice and enjoyable amenity during their stay.
The Wyndham Garden Hotel Cross Lanes Charleston offers a pet-friendly environment, accommodating dogs with designated pet rooms primarily located on the first floor. Guests are pleased with the allowance of pets on the property and find the pet-friendly rooms and areas convenient for their stays. Several reviewers noted the ease of traveling with their dogs and appreciated the specific accommodation for emotional support animals with mentions of helpful staff like Elaine Daniels.
Dogs are required to enter through a specific door, ensuring a controlled and organized flow of pet traffic. Multiple guests reported seeing several dogs at the facility, highlighting the hotel's welcoming policy for pets. The hotel’s setup includes designated pet areas where guests can spend time with their dogs, enhancing the overall experience for pet owners.
While the hotel has a generally positive reputation for being dog-friendly, there were occasional issues such as deactivated key cards and reports of dog smells in pet-friendly rooms. Some guests were bothered by dogs barking in the rooms and areas deep within the hallways, indicating that noise levels can sometimes be an issue.
Overall, Wyndham Garden Hotel Cross Lanes Charleston is recommended for pet owners seeking a convenient stay with their furry friends, thanks to its accommodating pet policies and dedicated facilities for dogs. However, there may be occasional inconveniences related to the pet-friendly nature of the hotel.
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Location
For those in town for specific events or competitions, the hotel offers excellent access to the Shawnee Sports Complex and other key venues. Despite its accessibility, guests appreciate the hotel's relative quietness, offering a peaceful retreat not too far from the hustle and bustle of Charleston. Ample parking and strategic positioning add to the convenience, making short trips to other local destinations hassle-free.
Overall, the Wyndham Garden Hotel Cross Lanes Charleston stands out for its strategic and practical location, accommodating travelers with easy access to essential services and entertainment options.
Breakfast
Many guests highlight the friendly and helpful breakfast staff, often noting the exceptional service provided by the lady who serves breakfast. The breakfast setting is frequently mentioned as clean and the display well-organized. The availability of hot breakfast items made fresh on-site and the ample choices cater well to families and those looking for variety.
Despite the largely positive feedback, some guests reported areas for improvement. Complaints include the lack of coffee, fruit or kids' cereal choices on certain occasions. A few guests found the food bland, overcooked or lacking in flavor and variety. Issues with the breakfast setup, such as poorly stocked items, long lines and early closure times are noted by several reviewers.
Overall, the breakfast at the Wyndham Garden Hotel Cross Lanes Charleston is frequently deemed a highlight of the stay with many guests finding it impressive and plentiful, making it an excellent start to their day.
Dinner
Rooms
However, some guests did encounter issues. Recurring problems included rooms that were not thoroughly cleaned, unpleasant odors such as smoke and mustiness and dated furnishings that contributed to an overall feeling of the property being somewhat run down. There were specific mentions of rooms lacking essential amenities like soap, bath mats and sufficient towels. Several guests experienced maintenance issues, such as non-functioning electrical outlets, unsecured doors and plumbing problems.
Despite these criticisms, many guests found their rooms satisfactory for short stays and noted that the beds were generally comfortable. Cleanliness varied with some rooms spotless and others needing better upkeep. The hotel seems to be in the process of updating, which might address some of the current deficiencies. Overall, while the property offers basic, comfortable accommodations, there is room for improvement in terms of cleanliness, maintenance and amenities.
Beds
However, there is a significant portion of reviews that indicated dissatisfaction. Several guests found the beds to be too firm with some comparisons suggesting that the beds were hard as a rock or felt like laying on the floor for 100 years. Issues such as uncomfortable mattresses, hard beds and lumpy bedding were reported by multiple reviewers. A few guests also mentioned specific problems such as bed stains, old mattresses and concerns over bed safety.
In summary, while many guests enjoyed the comfort of the beds at Wyndham Garden Hotel Cross Lanes Charleston, there is a considerable amount of feedback pointing to issues with bed firmness and overall comfort for others. This indicates that while some might have a very restful experience, others might find the sleeping arrangements less satisfactory.
Cleanliness
Additionally, several guests noted problems with the pool area, mentioning it was not properly cleaned and sometimes moldy. There were also observations of the property being outdated and in need of refurbishment.
On the positive side, many reviewers praised the housekeeping where the rooms were exceptionally clean and well-maintained. They also commended the property for being generally clean and well-kept, remarking that it felt fresh and tidy. Despite the mixed reviews, some guests found the overall comfort and cleanliness of the rooms satisfactory.
Staff
However, not all experiences are equally positive. There were occasional mentions of staff being unwelcoming, grumpy or outright rude. Some guests noted certain issues like a lack of communication about hotel amenities or maintenance problems that weren't addressed promptly. Despite these sporadic negative experiences, the general consensus reflects a dedicated and friendly team that often goes above and beyond to ensure a pleasant stay for their guests. Overall, the hotel staff significantly contribute to a positive guest experience, balancing any negatives with their readiness to assist and warm demeanor.
Wi-Fi
Pool
There are multiple affirmations that the pool is "great," "fantastic," "amazing," and "refreshing." Guests who rented specifically for the pool often found it meeting their expectations and many children's enjoyment of the pool stands out as a highlight.
However, the experience is marred by several consistent complaints. Guests report issues with the pool's temperature, often describing it as "freezing cold" or "unreasonably cold." Maintenance and cleanliness concerns are recurring themes as well with mentions of algae, green moss on the edges and a general need for updates. Both the indoor pool and the outdoor pool encounter these issues with the latter often being closed, impacting some guests' experiences negatively.
Additional minor grievances include overcrowding, occasional lack of amenities like hot tubs and chairs and a generally cold pool area. Despite these issues, the variety of indoor and outdoor pools and the overall arrangement continue to draw guests, underscoring the potential for a great pool experience if improvements are made.
3 Star
Accessible
Outdoor Pool
Indoor Pool
Dog Friendly
Dogs are required to enter through a specific door, ensuring a controlled and organized flow of pet traffic. Multiple guests reported seeing several dogs at the facility, highlighting the hotel's welcoming policy for pets. The hotel’s setup includes designated pet areas where guests can spend time with their dogs, enhancing the overall experience for pet owners.
While the hotel has a generally positive reputation for being dog-friendly, there were occasional issues such as deactivated key cards and reports of dog smells in pet-friendly rooms. Some guests were bothered by dogs barking in the rooms and areas deep within the hallways, indicating that noise levels can sometimes be an issue.
Overall, Wyndham Garden Hotel Cross Lanes Charleston is recommended for pet owners seeking a convenient stay with their furry friends, thanks to its accommodating pet policies and dedicated facilities for dogs. However, there may be occasional inconveniences related to the pet-friendly nature of the hotel.
Yes, Wyndham Garden Hotel Cross Lanes Charleston has pool(s) that belong to one or more of the following categories: Indoor Pool, Outdoor Pool.
No, a spa isn't available at Wyndham Garden Hotel Cross Lanes Charleston.
Yes, Wyndham Garden Hotel Cross Lanes Charleston welcomes dogs.
No, parking facilities aren't available at Wyndham Garden Hotel Cross Lanes Charleston.
Yes, Wyndham Garden Hotel Cross Lanes Charleston has a gym.
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