Holiday Inn Express Charleston-Civic Center by IHG
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Summary of reviewsThe Holiday Inn Express Charleston-Civic Center by IHG, generally receives positive reviews across several key categories, making it a reliable and convenient choice for travelers.
Located in the heart of downtown Charleston, the hotel is praised for its proximity to major attractions like the Civic Center and Coliseum, as well as a variety of dining options and key highways. This central location is especially convenient for concert-goers, event attendees and business travelers.
Guests consistently commend the complimentary breakfast for its ample variety and satisfying selection. Items such as sweet rolls, biscuits and egg white vegetable omelets cater to diverse dietary preferences with the pancake machine and all-day tea and coffee adding unique touches. The breakfast area is noted for its cleanliness and efficient management.
The rooms are spacious, clean and comfortable with many guests highlighting the modern furnishings and amenities. While there are occasional mentions of maintenance issues and cleaning oversights, the majority of reviews underscore the comfort and quietness of the accommodations. Beds, in particular, are frequently described as very comfortable, contributing to restful stays.
Cleanliness throughout the hotel is generally well-regarded with many guests appreciating the overall neatness and maintenance of the facilities. Although a few areas such as elevators and carpets received mention for requiring more attention, the hotel maintains a high standard of cleanliness, even amidst renovations.
The staff is frequently praised for their friendliness and helpfulness. Front desk employees are particularly noted for their courteous and efficient service, though there are occasional remarks about slow responses or housekeeping issues. Overall, the staff's welcoming and attentive demeanor contributes positively to guests' experiences.
WiFi service at the hotel is generally effective, providing a good connection throughout the premises. However, there are sporadic reports of weak or slow internet, suggesting room for improvement in this area.
The free parking is a significant perk, especially appreciated during non-peak times. However, parking can become challenging during events at the Civic Center with guests occasionally finding the lot full and conditions inconvenient. Despite these instances, the free parking remains a valued amenity.
Families find the hotel accommodating and secure with suitable amenities and a generally positive environment. While some disturbances from children are noted, the hotel offers sufficient space and safety for a comfortable family stay.
As a three-star establishment, the Holiday Inn Express Charleston-Civic Center performs well, meeting and at times exceeding guests' expectations. It is deemed a dependable choice for offering good value and convenience.
Business travelers benefit from the hotel's well-equipped business center and strategic location, which make it ideal for professional needs and meetings. Accessibility features at the hotel are also highlighted, including roll-in showers and easy access to major highways, though there was a noted issue with room assignment for a handicap room.
In summary, the Holiday Inn Express Charleston-Civic Center provides a comfortable, clean and convenient stay with standout features like the excellent location, complimentary breakfast and friendly staff, making it a commendable option for both leisure and business travelers.
Categories
Located in the heart of downtown Charleston, the hotel is praised for its proximity to major attractions like the Civic Center and Coliseum, as well as a variety of dining options and key highways. This central location is especially convenient for concert-goers, event attendees and business travelers.
Guests consistently commend the complimentary breakfast for its ample variety and satisfying selection. Items such as sweet rolls, biscuits and egg white vegetable omelets cater to diverse dietary preferences with the pancake machine and all-day tea and coffee adding unique touches. The breakfast area is noted for its cleanliness and efficient management.
The rooms are spacious, clean and comfortable with many guests highlighting the modern furnishings and amenities. While there are occasional mentions of maintenance issues and cleaning oversights, the majority of reviews underscore the comfort and quietness of the accommodations. Beds, in particular, are frequently described as very comfortable, contributing to restful stays.
Cleanliness throughout the hotel is generally well-regarded with many guests appreciating the overall neatness and maintenance of the facilities. Although a few areas such as elevators and carpets received mention for requiring more attention, the hotel maintains a high standard of cleanliness, even amidst renovations.
The staff is frequently praised for their friendliness and helpfulness. Front desk employees are particularly noted for their courteous and efficient service, though there are occasional remarks about slow responses or housekeeping issues. Overall, the staff's welcoming and attentive demeanor contributes positively to guests' experiences.
WiFi service at the hotel is generally effective, providing a good connection throughout the premises. However, there are sporadic reports of weak or slow internet, suggesting room for improvement in this area.
The free parking is a significant perk, especially appreciated during non-peak times. However, parking can become challenging during events at the Civic Center with guests occasionally finding the lot full and conditions inconvenient. Despite these instances, the free parking remains a valued amenity.
Families find the hotel accommodating and secure with suitable amenities and a generally positive environment. While some disturbances from children are noted, the hotel offers sufficient space and safety for a comfortable family stay.
As a three-star establishment, the Holiday Inn Express Charleston-Civic Center performs well, meeting and at times exceeding guests' expectations. It is deemed a dependable choice for offering good value and convenience.
Business travelers benefit from the hotel's well-equipped business center and strategic location, which make it ideal for professional needs and meetings. Accessibility features at the hotel are also highlighted, including roll-in showers and easy access to major highways, though there was a noted issue with room assignment for a handicap room.
In summary, the Holiday Inn Express Charleston-Civic Center provides a comfortable, clean and convenient stay with standout features like the excellent location, complimentary breakfast and friendly staff, making it a commendable option for both leisure and business travelers.
Business Hotel
This hotel is located near the civic center, making it a convenient option for business travelers attending events there. It provides essential amenities for a comfortable stay.
3-Star Hotel
Located near the Civic Center, this hotel offers a convenient and comfortable stay for event attendees and city explorers. The complimentary breakfast and well-maintained facilities add to its appeal.
Family Friendly Hotel
Accessible Hotel
Hotel with Gym
Guest Reviews
Located in the heart of downtown Charleston, the Holiday Inn Express Charleston-Civic Center by IHG, offers an unparalleled convenience for guests attending events at the Civic Center and Coliseum. The hotel sits right across the street from these major venues, making it an ideal choice for concert-goers and event attendees.
Guests appreciate the easy walking distance to a variety of dining options, cafes and bars, as well as the nearby Town Center Mall. The proximity to key attractions like the Capitol and State House Museum further enhances its appeal. With the convention center nearby, the hotel stands out as an excellent hub for both leisure and business travelers.
The central location provides easy access to main highways, ensuring smooth travel to and from the hotel. Despite some mentions of the surrounding area, the overall consensus highlights a convenient and fantastic location, especially beneficial for those needing to be close to downtown Charleston’s vibrant sights and sounds.
The breakfast at Holiday Inn Express Charleston-Civic Center by IHG, consistently receives high praise from guests. Many find the complimentary breakfast to be more than satisfactory with descriptions ranging from really good to excellent and delicious. A standout feature is the ample variety available, including popular items like sweet rolls, pastries, biscuits, cinnamon rolls, yogurt and fruit. The breakfast buffet is highlighted for its selection, freshness and hot, hearty options, making it a pleasant experience for many.
Guests also appreciate the inclusion of dietary considerate options like egg white vegetable omelets and choices suitable for a diabetic diet. The pancake machine and all-day availability of tea and coffee add unique touches that enhance the overall breakfast experience. Although there are a few remarks about the breakfast being standard, adequate or needing improvement, the general consensus leans heavily towards positive feedback.
The breakfast area is noted for being clean and well-managed, even amidst construction. Guests particularly enjoy the full breakfast during their stays and consider it to be one of the best free breakfasts offered at hotels. Despite a few criticisms about the occasional delay or limited food supply, the breakfast is largely considered a highlight of the hotel stay, offering a wide selection, hearty meals and a pleasant start to the day.
The rooms at Holiday Inn Express Charleston-Civic Center by IHG, have received mixed reviews. On the positive side, numerous guests appreciated the spacious and clean rooms, highlighting their comfort, quietness and modern furnishings. Many reviews mentioned the rooms were very clean and the beds were particularly comfortable. Guests also noted that the rooms were updated, well-sized and equipped with good bathroom facilities.
However, not all feedback was glowing. Some guests found their rooms not cleaned thoroughly with occasional mentions of dirtiness and specific issues like dampness and unpleasant smells. There were also remarks about maintenance issues, such as non-functional fridges and water-related problems. Additionally, a few guests experienced delays in room readiness upon check-in.
Overall, while many guests enjoyed the clean, spacious and comfortable accommodations, there were instances where cleanliness and maintenance fell short of expectations.
The beds at the Holiday Inn Express Charleston-Civic Center by IHG, have garnered significant praise from guests for their comfort and cleanliness. Reviews frequently highlight the comfortable and supportive nature of the beds, describing them as clean, soft and very conducive to a restful night's sleep. Many guests found the beds and pillows to be wonderful with some noting the king-size beds and fantastic sheets. Phrases like super comfortable and comfy throughout are commonly mentioned, emphasizing the overall satisfaction with the bedding. However, there were a few isolated complaints regarding the condition of some mattresses and pillows, such as flat pillows and a creaky bed. Despite these minor issues, the overwhelming sentiment reflects positively on the bed comfort and cleanliness, making it a notable feature of the hotel.
The 'Holiday Inn Express Charleston-Civic Center by IHG' presents a generally favorable impression regarding cleanliness with numerous guests frequently mentioning that the hotel was clean. The facilities, lobby and rooms were consistently described as very clean and well-maintained. Several reviews highlighted the spotless condition of the accommodations, emphasizing that rooms were neat, clean and comfortable.
However, some reviews pointed out specific areas that required more attention. Issues such as dirty toilets, bath tubs and bathrooms were occasionally mentioned, as well as dust and trash along bed frames and in hallways. There were also comments about unclean elevators and messy carpets. Despite these occasional shortcomings, many guests appreciated the clean and comfortable environment, praising the hotel's cleanliness even amidst ongoing improvements and renovations.
Overall, while there were isolated reports of cleaning oversights, the overall sentiment indicates that the hotel staff maintain a high standard of cleanliness in most areas, ensuring a welcoming and pleasant stay for guests.
The staff at the Holiday Inn Express Charleston-Civic Center by IHG, generally receives high marks for friendliness and helpfulness. Guests frequently describe their interactions with the staff as pleasant, welcoming and attentive. The front desk staff, in particular, is often praised for being courteous, efficient and accommodating. Many travelers report that employees go out of their way to be helpful and ensure a smooth check-in process.
Despite mainly positive feedback, there are occasional remarks about specific shortcomings. Some reviewers noted that the staff appeared untrained or slow to respond and a few expressed dissatisfaction with rude behavior or housekeeping issues, such as not replacing towels. Breakfast service also appeared to be a point of contention with some reports of the staff struggling to keep up.
Nonetheless, positive experiences dominate the reviews, highlighting excellent customer service and professional demeanor. Staff members are described as super friendly and attentive, often leaving a lasting positive impression. Management is seen as attentive, contributing to the overall sense of a well-run establishment. Despite some isolated negative incidents, the majority of guests seem to appreciate the staff's efforts to provide a welcoming and supportive environment during their stay.
The Holiday Inn Express Charleston-Civic Center by IHG, generally receives positive feedback regarding its WiFi service. Guests appreciated the good WiFi, noting that it worked well throughout the hotel and provided a very good connection. However, there were occasional mentions of weak or slow internet, suggesting that while most visitors had a satisfactory experience, there is room for improvement. Overall, the hotel seems to offer reliable WiFi to its guests, ensuring a mostly smooth online experience during their stay.
Holiday Inn Express Charleston-Civic Center boasts a prime location close to the Civic Center and offers good value with the convenience of free parking. Many reviewers appreciated the ample parking spaces available under normal circumstances. However, parking becomes challenging during events or concerts at the nearby Civic Center, as the parking lot tends to fill up quickly, leading to chaotic and inconvenient conditions. During these events, guests often report no available parking spaces and find the parking situation less than ideal. The parking area itself has been described as a bit sketchy by some and the access can be awkward. Despite these occasional issues during peak times, the hotel's free parking is generally a positive aspect when events are not taking place.
The Holiday Inn Express Charleston-Civic Center by IHG, is well-regarded for its family-friendly atmosphere and amenities. Guests appreciate the hotel's suitability for family vacations, noting a good environment and accommodations that cater to family needs. While occasional disturbances from children running in the halls and slamming doors were mentioned, the overall experience for families remains positive. The hotel provides ample space for luggage, contributing to a comfortable stay. Safety is a highlight with families feeling secure and at ease. The positive reviews suggest that the hotel offers a reliable and enjoyable experience for those traveling with children.
The Holiday Inn Express Charleston-Civic Center by IHG, provides a solid and reliable experience that aligns well with the expectations for a three-star establishment. Guests consistently highlight the hotel’s good value and convenient location. The amenities and services are described as typical and standard for a three-star hotel, meeting most travelers' expectations. Some reviews suggest the hotel deserves a rating higher than three stars, reflecting satisfaction with the overall experience. Despite some mentions of mediocre services and facilities, the general sentiment is positive with guest ratings often falling in the high seven to nine range out of ten. This indicates that while the hotel offers a standard three-star experience, it reliably delivers on what it promises, making it a dependable choice for travelers seeking good value and convenience.
The Holiday Inn Express Charleston-Civic Center by IHG, emerges as a strong choice for business travelers. Noted for being suitable and convenient for business stays, the hotel provides a well-equipped business center and a range of good business amenities, catering effectively to professional needs. Additionally, its strategic location is highlighted as beneficial for business meetings, ensuring a business-friendly environment. While a mention is made of a discrepancy regarding a handicap room, overall, the hotel is praised for its dedication to business travelers.
The Holiday Inn Express Charleston-Civic Center offers a highly accessible experience for guests with disabilities. Its strategic and convenient location ensures easy access to major highways like I-64 West and it is ideally situated next to the Civic Center, making it perfect for concert-goers and event participants. Several reviews highlight the hotel's overall accessibility with features such as roll-in handicap showers specifically mentioned. However, there was a noted instance where a guest did not receive the handicap room they had booked. Overall, the hotel stands out for its accessible location and facilities, making it a suitable choice for travelers with accessibility needs.
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Location
Guests appreciate the easy walking distance to a variety of dining options, cafes and bars, as well as the nearby Town Center Mall. The proximity to key attractions like the Capitol and State House Museum further enhances its appeal. With the convention center nearby, the hotel stands out as an excellent hub for both leisure and business travelers.
The central location provides easy access to main highways, ensuring smooth travel to and from the hotel. Despite some mentions of the surrounding area, the overall consensus highlights a convenient and fantastic location, especially beneficial for those needing to be close to downtown Charleston’s vibrant sights and sounds.
Breakfast
Guests also appreciate the inclusion of dietary considerate options like egg white vegetable omelets and choices suitable for a diabetic diet. The pancake machine and all-day availability of tea and coffee add unique touches that enhance the overall breakfast experience. Although there are a few remarks about the breakfast being standard, adequate or needing improvement, the general consensus leans heavily towards positive feedback.
The breakfast area is noted for being clean and well-managed, even amidst construction. Guests particularly enjoy the full breakfast during their stays and consider it to be one of the best free breakfasts offered at hotels. Despite a few criticisms about the occasional delay or limited food supply, the breakfast is largely considered a highlight of the hotel stay, offering a wide selection, hearty meals and a pleasant start to the day.
Rooms
However, not all feedback was glowing. Some guests found their rooms not cleaned thoroughly with occasional mentions of dirtiness and specific issues like dampness and unpleasant smells. There were also remarks about maintenance issues, such as non-functional fridges and water-related problems. Additionally, a few guests experienced delays in room readiness upon check-in.
Overall, while many guests enjoyed the clean, spacious and comfortable accommodations, there were instances where cleanliness and maintenance fell short of expectations.
Beds
Cleanliness
However, some reviews pointed out specific areas that required more attention. Issues such as dirty toilets, bath tubs and bathrooms were occasionally mentioned, as well as dust and trash along bed frames and in hallways. There were also comments about unclean elevators and messy carpets. Despite these occasional shortcomings, many guests appreciated the clean and comfortable environment, praising the hotel's cleanliness even amidst ongoing improvements and renovations.
Overall, while there were isolated reports of cleaning oversights, the overall sentiment indicates that the hotel staff maintain a high standard of cleanliness in most areas, ensuring a welcoming and pleasant stay for guests.
Staff
Despite mainly positive feedback, there are occasional remarks about specific shortcomings. Some reviewers noted that the staff appeared untrained or slow to respond and a few expressed dissatisfaction with rude behavior or housekeeping issues, such as not replacing towels. Breakfast service also appeared to be a point of contention with some reports of the staff struggling to keep up.
Nonetheless, positive experiences dominate the reviews, highlighting excellent customer service and professional demeanor. Staff members are described as super friendly and attentive, often leaving a lasting positive impression. Management is seen as attentive, contributing to the overall sense of a well-run establishment. Despite some isolated negative incidents, the majority of guests seem to appreciate the staff's efforts to provide a welcoming and supportive environment during their stay.
Wi-Fi
Parking
Family
3 Star
Business
Accessible
No, Holiday Inn Express Charleston-Civic Center by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Express Charleston-Civic Center by IHG.
No, Holiday Inn Express Charleston-Civic Center by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Express Charleston-Civic Center by IHG.
Yes, Holiday Inn Express Charleston-Civic Center by IHG has a gym.
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