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Summary of reviewsThe Platinum Hotel Casino in Charata has garnered widespread praise from its guests, highlighting several standout features contributing to an enjoyable stay.
The hotel's location is much appreciated due to its strategic positioning near the highway, making it an optimal choice for travelers. The architectural impressiveness and well-situated comfort are consistently lauded, though it is noted that the distance from the city center might be a minor inconvenience for some.
Guest reviews highlight the breakfast offerings as generally positive with many describing it as rich, varied and abundant. The inclusion of a buffet breakfast is frequently praised, despite some suggestions for more variety and better adherence to COVID-19 protocols during breakfast service.
Rooms at the Platinum Hotel Casino receive high praise for their modern design, spaciousness and comfort. They are noted for their cleanliness, beautiful furnishings and amenities like a mini bar. While some minor issues were cited—such as the absence of room service, bidets and occasional mosquito presence—the overall feedback underscores the rooms' exceptional quality and comfort.
Cleanliness across the hotel is another prominent positive aspect highlighted by guests. The many reviews commend the hotel for its immaculately maintained environments and thorough housekeeping services, contributing to a highly pleasant and hygienic stay.
The staff at Platinum Hotel Casino is frequently commended for their friendliness, attentiveness and exceptional service. Specific employees receive individual thanks, indicating a strong, positive impression of the staff’s commitment to a welcoming guest experience.
The pool is noted for its pleasant and fantastic quality, providing an enjoyable area for relaxation. Despite some cleanliness issues, most guests find the pool experience highly satisfactory, enhancing the overall stay at the hotel.
Free parking is a valued convenience for guests, providing both indoor and outdoor options. While there is a note on the adequacy of the space and the condition of the unpaved garage area, the majority of reviews appreciate the availability of accessible parking facilities.
Lastly, the beds are frequently praised for their comfort and accommodating size, contributing to a restful night’s sleep. While there are occasional comments about the size of twin beds and a few instances of sunken mattresses, the consensus reveals a positive sleeping experience for most guests.
Overall, the combination of a strategic location, commendable cleanliness, comfortable rooms, friendly staff, pleasant pool, convenient parking and comfortable beds makes the Platinum Hotel Casino a highly recommended choice for travelers. Show more
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Categories
Hotel with Parking
Hotel provides parking facilities.
Hotel with Outdoor Pool
This hotel offers a seasonal outdoor swimming pool that guests consistently describe as very pleasant and enjoyable. The pool is accessible until 11 PM, providing extended hours for relaxation.
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Gym
4-Star Hotel
Room Types
Guest Reviews
Location
The Platinum Hotel Casino boasts an exceptional location that guests consistently praise. Its proximity to the highway makes it an ideal choice for travelers journeying through Charata, though it is somewhat distant from the city center, which may affect convenience depending on the nature of one's visit. Many reviewers highlight its excellent and unbeatable positioning, adding that the hotel is well-situated and architecturally impressive. The comfort of the hotel, paired with its great downtown location and substantial rooms, ensures a pleasant stay. Overall, the Platinum Hotel Casino's location is frequently described as very good, well-located and highly convenient for various types of travelers.
Breakfast
The breakfast at PLATINUM HOTEL CASINO receives mixed but generally positive feedback from guests. Many reviewers praise the breakfast as being very good, rich and offering a varied selection. Descriptions such as "very good buffet breakfast," "super complete breakfast," "excellent," "impeccable and very complete," and "varied and abundant" highlight the positive aspects. However, several guests suggest areas for improvement. Some feel that the breakfast lacks variety and is simple, especially given the hotel's category and price. Recommendations to enhance the breakfast include adding more fruits, breads and eggs. There are also mentions of inadequacies in following COVID-19 protocols during breakfast service. Despite these criticisms, the overall sentiment remains positive with many appreciating the quality and completeness of the breakfast offerings.
Rooms
PLATINUM HOTEL CASINO boasts an array of modern and spacious rooms that have garnered significant praise from its guests. The rooms are described as very clean, comfortable and beautifully furnished, often featuring amenities like a mini bar for added convenience. With bright, well-maintained environments, the rooms provide a pleasant stay, highlighted by their large size and comfortable beds.
Despite the overwhelmingly positive feedback, there are a few minor drawbacks. Some guests noted the absence of room service, bidets and bathtubs or jacuzzis in the rooms with occasional mentions of mosquitoes and issues with shower pipes. Nevertheless, the overall consensus emphasizes the exceptional construction quality and the comfort provided by these rooms, making them a standout feature of the hotel.
Beds
Guests frequently highlight the comfort and spaciousness of the beds at the Platinum Hotel Casino. Many reviews commend the beds as being very comfortable with several guests noting their large and accommodating size, which contributes to a restful night's sleep. The beds are often described as very good and impeccable, enhancing the overall guest experience. However, there are some mentions of twin beds in double rooms being smaller than expected and a few instances of sunken mattresses. Overall, the consensus points towards a positive sleeping experience with most guests finding the beds to be a comfortable and restful feature of their stay.
Cleanliness
The cleanliness of Platinum Hotel Casino stands out remarkably in reviews with many guests highlighting the excellent cleanliness in all areas of the hotel. The facility is described as very clean with spotless cleanliness being a common description. Rooms are noted to be immaculately maintained and comfortable, offering clean and comfortable accommodations. The staff's attention to cleanliness and hygienic conditions is frequently praised with housekeeping services receiving accolades for their thoroughness. While some isolated issues are mentioned, such as a dirty pool and deficiencies in housecleaning in a few instances, the overall impression remains highly positive. Visitors also pointed out that the breakfast complements the clean, well-maintained environment, making the stay not only comfortable but enjoyable.
Staff
PLATINUM HOTEL CASINO is consistently praised for its exceptional staff, who provide a warm welcome and maintain a high level of friendliness and attentiveness. Guests frequently highlight the staff's excellent service and commend their agility and commitment. Specific employees, like Jessica the receptionist, receive individual thanks for their helpfulness. The facilities and the staff's attention have been noted as standout features with guests appreciating the very good attention from the hotel team. Though there have been occasional mentions of less favorable interactions, the overwhelming majority of reviews emphasize the positive, friendly and attentive nature of the staff, contributing significantly to the overall positive experience at the hotel.
Pool
The pool at the PLATINUM HOTEL CASINO receives generally favorable feedback with many guests describing it as very pleasant, nice and even fantastic. It is appreciated for being accessible and is considered a significant plus for the hotel. The outdoor swimming pool is frequently highlighted as very good, excellent and a nice area to enjoy. Guests can enjoy the pool until 11 PM, adding convenience for late-night swims. However, there are occasional remarks about cleanliness issues, indicating that there might be inconsistencies in maintenance. Despite these occasional drawbacks, most guests seem to find the pool a highly positive aspect of their stay.
Parking
PLATINUM HOTEL CASINO offers its guests the convenience of free parking with several reviews highlighting this positive aspect. Visitors can benefit from both indoor and outdoor parking areas with some portions of the facilities being partially covered. There is an acknowledgment that the parking space itself is adequate and generally good, although some have mentioned it could be larger to accommodate more vehicles. One aspect to be aware of is that the garage area is not paved, which can result in muddy conditions, especially during rainy weather. Nonetheless, many guests find the parking arrangements satisfactory and appreciate the hotel's provision of its own parking facilities.
Yes, PLATINUM HOTEL CASINO has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at PLATINUM HOTEL CASINO.
No, PLATINUM HOTEL CASINO doesn't allow dogs.
Yes, parking facilities are available at PLATINUM HOTEL CASINO.