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Summary of reviewsQuality Inn & Suites Chambersburg receives commendations for its prime location near Interstate 81, making it conveniently accessible for travelers on road trips or heading south. Guests appreciate the hotel's quiet and pleasant surroundings, ideal for restful stays. The hotel’s breakfast offerings receive positive feedback for variety, including staples like eggs, sausage and waffles, contributing to a satisfying start to the day. Despite occasional remarks on limited options or stale items, the clean breakfast area and courteous staff enhance the overall experience.
Rooms at the hotel are frequently praised for being clean, spacious and comfortable. Guests commend the large room sizes and comfortable beds, which enhance the value for money. The rooms are often described as quieter than expected with a pleasant atmosphere supported by the helpful desk staff. However, some mentions of outdated furniture and maintenance needs, particularly in showers, along with the pool area, suggest room for improvement.
Cleanliness feedback is varied with many guests noting the well-maintained rooms and common areas. However, some concerns about stained carpets, dirty walls, mildew, mold and unpleasant odors have been raised. Reports of occasional pest issues and the need for better deep cleaning in certain areas reflect inconsistencies in upkeep.
The hotel staff garners widespread praise for their friendliness and approachability. Guests highlight the staff’s welcoming demeanor, particularly at check-in and check-out and commend their exceptional service. Isolated instances of less favorable interactions seem to be exceptions. Generally, the staff is appreciated for their efforts in making guests feel valued and well-cared for.
The bedding at Quality Inn & Suites Chambersburg is notably comfortable with guests frequently complimenting the clean and inviting beds, pillows and sheets. The updated bedding, including big and comfortable beds, often leaves guests well-rested, though there are occasional mentions of discomfort or issues with bedding cleanliness.
In summary, Quality Inn & Suites Chambersburg offers a convenient, comfortable and welcoming stay with notable strengths in location, staff, room comfort and breakfast variety, despite some areas needing attention to maintain consistent cleanliness and better upkeep. Show more
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Categories
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Indoor Pool
Room Types
King Room - Non-SmokingThis room has a sofa bed, flat-screen TV, microwave, and refrigerator.
Queen Room with Two Queen Beds - Non-SmokingThis room has a flat-screen TV, microwave, and refrigerator.
Queen Room with Two Queen Beds - SmokingThis air-conditioned family room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
King Suite - Accessible/Non-SmokingThis air-conditioned suite includes a flat-screen TV with cable channels and a private bathroom.
King Room - Accessible/Non-SmokingFeaturing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room features air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a flat-screen TV with cable channels. The unit has 1 bed.
King Room Top Floor - Accessible/Non-SmokingFeaturing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe and a safe deposit box.
Queen Room with Two Queen Beds Ground Floor - Accessible/Non-SmokingThis air-conditioned family room includes a flat-screen TV with cable channels and a private bathroom.
Queen Room with Two Queen Beds - Accessible/Non-SmokingThis air-conditioned family room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
Guest Reviews
7.2
Good
Location
The Quality Inn & Suites Chambersburg boasts a prime location that has garnered consistent praise from its guests. Its proximity to Interstate 81 ensures convenient access for travelers, making it an ideal stop for those on road trips or heading south. Guests highlight the hotel’s convenient and quiet setting, appreciating the ease of reaching their destinations, whether visiting nearby friends or attending events like birthday parties. The surrounding area is noted to be pleasant, providing a peaceful backdrop for a restful stay. Additionally, the hotel offers a satisfactory breakfast with a good variety of choices, further enhancing its appeal for a comfortable and practical stay.
Breakfast
Quality Inn & Suites Chambersburg offers a breakfast experience that generally receives positive feedback from guests. The selection is praised for its variety with many guests highlighting the good assortment of items available. Staples like eggs, sausage and waffles are frequently mentioned, contributing to an overall satisfying start to the day. The breakfast area is noted to be clean and staff courteous and efficient, ensuring a pleasant experience.
Despite the overall positive remarks, some guests feel there is room for improvement. A few reviews indicate that certain items, such as English muffins, were stale and there were limited options at times. A small number reported that the breakfast was not as good as advertised, though these views are less common.
Overall, Quality Inn & Suites Chambersburg provides a well-stocked and varied breakfast that's generally appreciated by its guests, making it a reliable choice for travelers looking to start their day comfortably on their journeys.
Rooms
Quality Inn & Suites Chambersburg offers a range of experiences when it comes to the rooms with several positive aspects frequently highlighted by guests. The overwhelming consensus is that the rooms are clean, spacious and comfortable with many guests appreciating the large size of the rooms and the comfort of the beds. The layout of the rooms worked well for travelers and they generally felt the rooms provided good value for money.
Guests consistently mentioned that the rooms were cleaner than anticipated and many found them to be quiet, enhancing the overall stay. The pleasant smell of the rooms also contributed to a positive atmosphere and the helpfulness of the desk staff was a noted highlight.
However, there were some critiques regarding the upkeep and furnishings. Some guests found the furniture to be old and rundown and a few mentioned a need for better maintenance, particularly in the shower areas. There were also comments about the building and pool area needing work. Despite these issues, the positive aspects of cleanliness, space and comfort were the predominant themes in guest reviews.
Beds
The Quality Inn & Suites Chambersburg is known for its notably comfortable beds. Guests frequently describe the beds as very comfortable and even extremely comfortable with many highlighting the comfy pillows and nice quality sheets. The hotel appears to have updated its bedding, as some guests mention new beds. Visitors appreciate the big beds, often two queens and find the overall sleep experience impressive. The bedding is commended for its cleanliness, contributing to a restful night's sleep. However, there are occasional mentions of discomfort with some guests finding the mattress or pillows not to their liking and a rare incident of dirty sheets. Despite these minor issues, the majority of reviews reflect positively on the hotel’s bedding, ensuring most guests leave well-rested.
Cleanliness
Quality Inn & Suites Chambersburg has garnered mixed reviews regarding its cleanliness. Many guests noted the cleanliness of both the rooms and the premises, describing them as clean and well-maintained. Some highlighted the rooms as very clean, offering good value and comfort. Areas like the hallways and common spaces were also praised for being kept as clean as possible.
However, several guests pointed out significant issues. Concerns were raised about stained carpets, dirty walls and mildew in the showers. Reports of mold and unpleasant smells, including cigarette smoke, were noted, indicating that deep cleaning efforts might be lacking in some areas. Instances of finding cockroaches, soiled carpets and even blood-stained sheets damaged the impression of upkeep. While some parts of the hotel reflect attentive maintenance, the presence of these negative reviews suggests there is room for improvement in ensuring a consistently clean environment throughout the property.
Staff
The staff at Quality Inn & Suites Chambersburg has garnered a notably positive reputation among guests. Reviews frequently highlight the friendliness and approachability of the staff, emphasizing their welcoming demeanor at both check-in and check-out. Words like friendly, accommodating and pleasant frequently appear, suggesting a consistently positive guest experience when interacting with the hotel's personnel. Guests also commend specific staff members, particularly those at the front desk, for their exceptional service and helpfulness. The morning and evening teams receive praise for their courteous and supportive behavior, contributing to an overall positive stay. While there are isolated mentions of unprofessional behavior or lack of friendliness, these instances appear to be exceptions rather than the rule. Overall, the staff at Quality Inn & Suites Chambersburg is appreciated for their remarkable efforts, making guests feel valued and well-cared for during their stay.
Yes, Quality Inn & Suites Chambersburg has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Quality Inn & Suites Chambersburg.
Yes, Quality Inn & Suites Chambersburg welcomes dogs.
Yes, parking facilities are available at Quality Inn & Suites Chambersburg.