Artisan Playa Esmeralda Family Beach Hotel
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsArtisan Playa Esmeralda Family Beach Hotel is an ideal destination for beach lovers and families, thanks to its exceptional location right on Chachalacas Beach. Guests are treated to stunning ocean views, a well-maintained, clean beach and easy access to seaside activities. The hotel provides various amenities, such as hammocks, beds, swings and a beachside bar, all of which contribute to a relaxing and enjoyable atmosphere.
Breakfast receives generally positive feedback for its taste and variety, although some guests note occasional issues with availability and service. Dinner experiences are mixed with some praising the delicious seafood and friendly atmosphere, while others point to inconsistencies in menu options, service speed and food quality.
Rooms at the resort are spacious, cozy and well-furnished, often featuring spectacular sea views. However, some guests have reported issues with cleanliness, maintenance and room assignments. Cleanliness across the hotel also garners mixed reviews with some citing well-kept facilities and others noting lapses in cleaning, especially in public areas and pools.
The staff at the resort are frequently praised for their friendliness and attentiveness, enhancing the overall guest experience. While WiFi connectivity can be hit or miss, the numerous other amenities, such as the enjoyable pool facilities and family-friendly atmosphere, compensate well. The pool area, despite some maintenance concerns and the high cost of poolside services, remains a popular feature.
The clean and beautiful beach, complemented by convenient amenities and lifeguard services, significantly boosts the resort's appeal. Families especially find the resort suitable with its engaging activities for children and relaxing environment for adults, making it an excellent spot for a family getaway. Adequate but mixed reviews about the beds suggest that while many guests find them comfortable, some find room for improvement.
In summary, Artisan Playa Esmeralda Family Beach Hotel offers a mostly positive experience, especially for beachgoers and families, though it could benefit from addressing certain service and maintenance issues to maximize guest satisfaction.
Categories
Breakfast receives generally positive feedback for its taste and variety, although some guests note occasional issues with availability and service. Dinner experiences are mixed with some praising the delicious seafood and friendly atmosphere, while others point to inconsistencies in menu options, service speed and food quality.
Rooms at the resort are spacious, cozy and well-furnished, often featuring spectacular sea views. However, some guests have reported issues with cleanliness, maintenance and room assignments. Cleanliness across the hotel also garners mixed reviews with some citing well-kept facilities and others noting lapses in cleaning, especially in public areas and pools.
The staff at the resort are frequently praised for their friendliness and attentiveness, enhancing the overall guest experience. While WiFi connectivity can be hit or miss, the numerous other amenities, such as the enjoyable pool facilities and family-friendly atmosphere, compensate well. The pool area, despite some maintenance concerns and the high cost of poolside services, remains a popular feature.
The clean and beautiful beach, complemented by convenient amenities and lifeguard services, significantly boosts the resort's appeal. Families especially find the resort suitable with its engaging activities for children and relaxing environment for adults, making it an excellent spot for a family getaway. Adequate but mixed reviews about the beds suggest that while many guests find them comfortable, some find room for improvement.
In summary, Artisan Playa Esmeralda Family Beach Hotel offers a mostly positive experience, especially for beachgoers and families, though it could benefit from addressing certain service and maintenance issues to maximize guest satisfaction.
Beachfront Hotel
Located in Chachalacas, this family beach hotel offers a beachfront setting. Specific details about amenities and views are not highlighted, but its designation as a family beach hotel suggests a focus on beach-related activities. It is a potential option for families seeking a beachfront vacation.
Romantic Hotel
Despite its name, this hotel is explicitly mentioned as a great option for a romantic stay near Veracruz Harbour, suggesting features appealing to couples.
Boutique-style Hotel
Luxury Hotel
Hotel near The Beach
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Hotel with Swimming Pool
Indoor Pool Pool Swim Up Bar Lazy River Outdoor Pool
Hotel with Free Wi-Fi
Business Hotel
Hotel with Parking
Hotel with Gym
5-Star Hotel
Hotel with Outdoor Pool
Hotel with Lazy River
Hotel with Swim Up Bar
Hotel with Indoor Pool
Guest Reviews
Artisan Playa Esmeralda Family Beach Hotel boasts an exceptional location right on Chachalacas Beach, providing guests with stunning ocean views and easy access to the dunes. The close proximity to the beach allows for a range of waterfront activities and the area itself is described as very comfortable and clean. The facilities are well-maintained with various amenities including hammocks, beds, a swing and a bar to enhance the beach experience. The hotel also offers good service and entertainment options, making the stay enjoyable and relaxing. The effort to improve the beachside amenities is evident and appreciated by guests. All these aspects contribute to the hotel's superb and privileged location, making it an excellent choice for beach lovers.
Breakfast at the Artisan Playa Esmeralda Family Beach Hotel generally receives mixed feedback from guests. On the positive side, many reviewers found the breakfast to be very good, describing it as tasty, rich and sufficient. Some guests highlighted that the breakfast buffet offers varied options, which contributed to an enjoyable start to their day. Additionally, the affordability of the buffet was a plus for some visitors.
However, several reviews pointed out issues such as a lack of variety and availability of certain foods. Some guests were disappointed by the limited options and the occasional unavailability of ordered dishes. A couple of reviews mentioned that the fruit served at the breakfast buffet was not fresh. There were also comments about the basic nature of the breakfast and slow room service, sometimes taking up to two hours.
In summary, while many guests find the breakfast at this resort enjoyable and of good quality, there are notable areas for improvement, particularly in variety, availability and service efficiency.
The dinner scene at Artisan Playa Esmeralda Family Beach Hotel is a mixed bag according to guest reviews. While several diners enjoyed a friendly atmosphere and found the seafood offerings quite good, there are significant areas for improvement. Positive aspects highlight delicious food and great service; however, these are overshadowed by numerous complaints about the limited menu variety, frequent lack of basic items and inconsistencies in meal preparation. Some guests found dishes flavorful, while others described them as overly salty or bland. The service speed consistently came under criticism, often described as very slow with orders either delayed significantly or arriving incomplete. Issues such as unavailable menu items and expired seafood products were also noted. In summary, while some guests praised the taste and quality of their meals, the overall dining experience at the hotel is characterized by a need for better menu management, quicker service and improved food quality control.
Visitors to the Artisan Playa Esmeralda Family Beach Hotel have mixed feelings about the rooms, but many guests highlight the overall spaciousness and comfort. Several reviews praise the size and coziness of the rooms with some noting the spectacular sea views and well-maintained furnishings. Guests often find the rooms nicely furnished with comfortable mattresses and pillows, making for a generally pleasant stay.
However, not all experiences have been positive. Some visitors encountered issues such as musty smells, insufficient lighting, dirty surroundings including sand in the rooms and operational problems with amenities like hot water, air conditioning and jacuzzis. There were also instances of delays in room service and guests being assigned rooms of a different category than booked. Some rooms appeared outdated and a few guests described the overall quality as falling short of boutique hotel standards.
In summary, while many guests enjoy the spacious, comfortable rooms and sea views at Artisan Playa Esmeralda Family Beach Hotel, there are recurring issues with cleanliness, maintenance and room assignments that potential visitors should be aware of.
At Artisan Playa Esmeralda Family Beach Hotel, reviews indicate a mixed experience regarding the beds. Many guests found the beds to be comfortable, appreciating the fresh and pleasant mattresses and pillows. However, some reviews pointed out that certain beds were unexpectedly small and in poor condition. A few comments mentioned old mattresses that sagged and appeared to be worn out from extensive use. While the overall comfort of the beds received some praise, there were notable concerns that could be addressed to enhance the guest experience.
Artisan Playa Esmeralda Family Beach Hotel receives mixed reviews regarding its cleanliness. Guests commend the hotel for having very clean facilities, clean bathrooms and a maintained beach. Positive remarks also highlight the friendly, polite staff who go above and beyond in their service, keeping spaces tidy and enjoyable for sunbathing and taking in the views.
However, several reviews point out significant concerns about cleanliness and maintenance. Guests noted that the general state of the hotel appeared neglected compared to previous visits with particular issues in pool cleanliness, which included limescale buildup and excessive chlorine. The indoor pool and some public restrooms were described as dirty, often without water and plagued by unpleasant odors. Several reviewers also mentioned insects and animals in the rooms, which detracted from their overall experience.
The reviews suggest that while the hotel excels in certain areas, there is a notable inconsistency in cleanliness standards, emphasizing the need for improved maintenance and attention to detail.
The Artisan Playa Esmeralda Family Beach Hotel boasts a highly praised staff, consistently described as friendly, kind and attentive by guests. The service across all areas, including reception, the restaurant, bar and beach loungers, is frequently highlighted for its excellence. Guests felt welcomed and cared for with notable mentions of individual staff members going above and beyond to ensure a pleasant stay. While there was an occasional mention of overstretched staff leading to neglected areas, the overall sentiment reflects a team deeply committed to providing exceptional service, making guests feel at home.
Artisan Playa Esmeralda Family Beach Hotel offers a mixed experience when it comes to WiFi and connectivity. Some areas of the hotel have excellent reception, while others struggle with weak or no signal at all. Guests have noted frequent issues with the internet often losing connection and in some cases, WiFi is not accessible in the rooms at all. Despite reporting these issues, solutions were not always provided. The resort also faces challenges with mobile phone signals being barely noticeable. While these connectivity issues may pose an inconvenience, it's important to consider the overall experience and other amenities the hotel offers.
The pool facilities at Artisan Playa Esmeralda Family Beach Hotel receive generally positive comments from guests with praise for cleanliness and the availability of space to sunbathe and enjoy the view. The establishment offers both an indoor and an outdoor pool, providing options for guests whether they prefer shelter from the sun or basking in it. The indoor pool is noted for being warm and covered, making it ideal for children and allowing for various activities, even on windy days.
Although the outdoor pool is aesthetically pleasing, it has frequently been described as very cold. Moreover, concerns have been raised regarding maintenance, citing issues like detached tiles and a lack of cleanliness, along with complaints about excessive chlorine levels. Despite these drawbacks, guests appreciate the separate children's area and the overall ambiance of the pools. However, some guests have mentioned that the service in the pool area can be slow and that poolside beverages and food tend to be on the expensive side.
The hotel's common areas, including those near the beach restaurant, have received positive feedback for their pleasant environment and friendly staff, contributing to the enjoyable poolside experience overall.
The beach near Artisan Playa Esmeralda Family Beach Hotel receives high praise for its cleanliness and beauty. Guests frequently highlight the immaculate condition of the beach, describing it as fabulous, incredible and beautiful. The resort's beach area is complemented by convenient amenities and access points, making visits easy and enjoyable. Lifeguards on duty are noted for their helpfulness and enhance the sense of safety. The proximity to dunes is an added bonus for guests looking for a scenic and diverse coastal experience. Though generally well-maintained, some concerns were mentioned about the cleanliness at night due to groups leaving trash and broken bottles, which the staff didn't always promptly clean. Despite this, the overall impression of the beach remains highly positive, contributing significantly to the appeal of this family resort.
Artisan Playa Esmeralda Family Beach Hotel offers a serene and family-friendly atmosphere, making it an ideal destination for a weekend getaway or an extended family stay. Families will find plenty to keep their children entertained, from enjoyable beach activities to exploring the common areas. The resort's direct beach access with hammocks, beds, swings and a bar creates a relaxing and engaging environment for both adults and kids.
Guests commend the friendly and attentive staff, adding to the comfortable experience with well-appointed rooms. For young guests, the golf course is a particular highlight. Multiple pools, both outdoor and covered with bar services, ensure there are diverse options for swimming and relaxation. The beautiful beachside location, combined with the amenities offered, makes this hotel a perfect spot for families looking to spend quality time together under the sun.
Location Show Map
Location
Breakfast
However, several reviews pointed out issues such as a lack of variety and availability of certain foods. Some guests were disappointed by the limited options and the occasional unavailability of ordered dishes. A couple of reviews mentioned that the fruit served at the breakfast buffet was not fresh. There were also comments about the basic nature of the breakfast and slow room service, sometimes taking up to two hours.
In summary, while many guests find the breakfast at this resort enjoyable and of good quality, there are notable areas for improvement, particularly in variety, availability and service efficiency.
Dinner
Rooms
However, not all experiences have been positive. Some visitors encountered issues such as musty smells, insufficient lighting, dirty surroundings including sand in the rooms and operational problems with amenities like hot water, air conditioning and jacuzzis. There were also instances of delays in room service and guests being assigned rooms of a different category than booked. Some rooms appeared outdated and a few guests described the overall quality as falling short of boutique hotel standards.
In summary, while many guests enjoy the spacious, comfortable rooms and sea views at Artisan Playa Esmeralda Family Beach Hotel, there are recurring issues with cleanliness, maintenance and room assignments that potential visitors should be aware of.
Beds
Cleanliness
However, several reviews point out significant concerns about cleanliness and maintenance. Guests noted that the general state of the hotel appeared neglected compared to previous visits with particular issues in pool cleanliness, which included limescale buildup and excessive chlorine. The indoor pool and some public restrooms were described as dirty, often without water and plagued by unpleasant odors. Several reviewers also mentioned insects and animals in the rooms, which detracted from their overall experience.
The reviews suggest that while the hotel excels in certain areas, there is a notable inconsistency in cleanliness standards, emphasizing the need for improved maintenance and attention to detail.
Staff
Wi-Fi
Pool
Although the outdoor pool is aesthetically pleasing, it has frequently been described as very cold. Moreover, concerns have been raised regarding maintenance, citing issues like detached tiles and a lack of cleanliness, along with complaints about excessive chlorine levels. Despite these drawbacks, guests appreciate the separate children's area and the overall ambiance of the pools. However, some guests have mentioned that the service in the pool area can be slow and that poolside beverages and food tend to be on the expensive side.
The hotel's common areas, including those near the beach restaurant, have received positive feedback for their pleasant environment and friendly staff, contributing to the enjoyable poolside experience overall.
Beach
Family
Guests commend the friendly and attentive staff, adding to the comfortable experience with well-appointed rooms. For young guests, the golf course is a particular highlight. Multiple pools, both outdoor and covered with bar services, ensure there are diverse options for swimming and relaxation. The beautiful beachside location, combined with the amenities offered, makes this hotel a perfect spot for families looking to spend quality time together under the sun.
Yes, Artisan Playa Esmeralda Family Beach Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool, Pool Swim Up Bar, Outdoor Pool, Lazy River.
Yes, a spa is available at Artisan Playa Esmeralda Family Beach Hotel.
No, Artisan Playa Esmeralda Family Beach Hotel doesn't allow dogs.
Yes, parking facilities are available at Artisan Playa Esmeralda Family Beach Hotel.
Yes, Artisan Playa Esmeralda Family Beach Hotel has a gym.
Location Show Map
More Options
