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Summary of reviewsThe Moment Hotel Yilan by Lakeshore enjoys a prime and serene location within the Chuan Yi Cultural Park, offering guests convenient access to local cultural attractions such as the Arts and Craft Center and the Heritage Center. Families particularly appreciate the proximity to recreational spots and performance areas, making it an ideal choice for those interested in a leisurely rural lifestyle and cultural immersion. The park provides a scenic and tranquil backdrop, perfect for evening strolls.
Guests consistently praise the hotel's breakfast, highlighting its rich variety of local ingredients and flavorful dishes. The buffet-style breakfast offers an impressive array of options, served in a beautiful setting that enhances the overall dining experience. The staff's attentiveness and enthusiasm contribute significantly to the positive reviews, although some improvements in the breakfast environment are suggested.
Dinner experiences receive mixed feedback. While some guests commend specific dishes like the crab banquet, others find the dinner options limited and note the inconvenience of the restaurant's distance from guest rooms, particularly in bad weather. Suggestions include increasing meal variety and improving the cost-performance ratio.
The spacious and well-designed rooms cater well to families, featuring amenities like multiple sinks, partitioned living areas and floor-to-ceiling windows. Cleanliness is generally good but could be enhanced, as some guests report minor issues like dust and occasional maintenance problems. The vintage decor and comfortable Slumberland mattresses are standout features, although more attention to bathroom cleanliness and functionality is needed.
Staff service is a highlight with guests noting the team's friendly, polite and attentive nature. The staff's dedication to ensuring a pleasant stay significantly contributes to the hotel's positive reputation, despite occasional understaffing at the front desk.
Families find The Moment Hotel Yilan by Lakeshore particularly appealing due to the spacious rooms and plethora of children-friendly activities. The hotel's location within a traditional arts park and accessible amenities make it ideal for a memorable family experience. However, the accessibility features require improvement with specific issues like the lack of an elevator to the second floor and suggestions to relocate the breakfast area to accommodate guests with mobility challenges.
In summary, The Moment Hotel Yilan by Lakeshore offers a restful and culturally enriching experience, bolstered by excellent staff service, a delightful breakfast and family-friendly facilities, although some areas could benefit from further refinement to enhance the overall guest experience.
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