4-Star HotelSummary of reviews related to the '4 Star' categoryGolden Tulip São João da Madeira Hotel, claiming a four-star status, appears to face significant criticism regarding its upkeep and service levels. Several reviewers pointed out that the decor, both in rooms and common areas, feels outdated and in urgent need of renovation. There is a clear sentiment that the hotel does not live up to its four-star rating with many describing it as more appropriate for a two or three-star establishment.
Breakfast offerings, a key highlight for many travelers, received negative feedback. Guests mentioned the limited breakfast room space and noted that some items, like eggs and coffee, were not served fresh, which falls short of four-star expectations. Additionally, several services that are usually expected in a four-star hotel, such as a functioning pool and spa, have reportedly been unavailable for several years.
Reviewers also stressed the need for better maintenance and attention to detail, noting the noise levels and lack of consideration for guests' comfort. Despite being labeled a four-star hotel, the general consensus is that the price and quality are not aligned, implying an overall disappointing experience for those expecting the standards typically associated with a higher-star rating.
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