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Summary of reviewsRelais Black Horse, nestled in the serene Ligurian greenery, offers guests an idyllic retreat with stunning views of surrounding hills and mountains. Situated conveniently near the Millesimo motorway exit, it strikes a balance between peaceful seclusion and accessibility to Genoa and the coast. Visitors appreciate the tranquil ambiance, enhanced by warm hospitality from the staff and a welcoming environment.
The hotel excels in providing a delightful culinary experience. The breakfast, praised for its extensive selection of both sweet and savory options, includes lovely pastries and homemade offerings that satisfy diverse tastes. The restaurant's authentic Neapolitan pizzas and a la carte menus accommodate gluten-free diners and are highly regarded for quality and flavor. Although the wine selection is noted as pricey, the dining experience is consistently described as magnificent, complemented by friendly and attentive service.
Accommodations at Relais Black Horse offer spacious and comfortable rooms with modern decor and facilities like air conditioning and terraces. They are frequently lauded for cleanliness and family-friendly features. While there are occasional challenges with soundproofing and maintenance in certain rooms, the overall impression remains positive. The emphasis on cleanliness extends throughout the hotel, with guests appreciating the well-maintained and airy structure, contributing to a relaxing stay.
The staff at Relais Black Horse are often commended for their friendliness and helpfulness. Their warm reception and dedication to excellent service enhance the guest experience, although they can be occasionally stretched during busy periods. The hotel's inviting family atmosphere is also noted, making it a great choice for families and couples, with accommodations for special needs and pet-friendly policies.
Despite some issues with Wi-Fi connectivity, particularly on the second floor, and occasional pool access miscommunications, the hotel's beautiful pool area adds to its charm, characterized by a romantic setting and luxurious amenities. While mixed reviews exist concerning the beds, with some suggesting improvements in mattress quality, the overall comfort level of the rooms is generally appreciated by guests.
In summary, Relais Black Horse stands out as a striking retreat with excellent dining, comfortable and clean accommodations, and outstanding hospitality. Its serene location, combined with a commitment to guest satisfaction, ensures a memorable experience for those seeking relaxation and natural beauty.
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