4-Star HotelHotel San Michele is located in one of Cortona's oldest buildings, the ancient Baldelli Palace, right in the heart of town. Guests praise its prime location and helpful staff, making it easy to explore the town's attractions.
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Summary of reviews related to the '4 Star' categoryHotel San Michele, despite its charming historic setting, seems to face some challenges in living up to its four-star rating, according to guest reviews. A significant highlight is the commendable effort by the excellent staff, appreciated by many for their dedication and service. However, several aspects of the hotel's offerings were repeatedly noted as falling short of four-star expectations.
Rooms reportedly lack the comfort and attention to detail typical of a hotel of this category, missing amenities such as slippers and featuring basic, somewhat modest services. Guests consistently pointed out that the overall facilities require improvements to truly align with the standards of a four-star venue.
Additionally, the breakfast experience appeared subpar with guests describing it as disorganized and insufficient, featuring occasional mix-ups like one tea served for two people and sometimes stale bread. Despite these shortcomings, the service provided was generally seen as satisfactory, yet there was a noticeable gap in consistency and attention to detail.
In summary, while Hotel San Michele's staff are a significant asset, delivering commendable service, the hotel needs to address various shortcomings in its rooms, amenities and breakfast offerings to meet the expected standards for a four-star establishment.
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