Palace Hotel de Caxambu enjoys a superb central location in Caxambu, making it easy for guests to explore the city's attractions on foot. The proximity to Parque das Águas and various dining and shopping options, along with the historic charm of the building dating back to 1892, provide a unique and convenient lodging experience.
Breakfast at the hotel is a standout, offering a varied and delicious array of foods that highlight Minas Gerais cuisine, such as cheese bread and cornbread. Guests praise the attentive and pleasant service, enjoying a heavenly and sensational morning meal that often exceeds expectations. Although some found the breakfast organization could be improved, the overall experience remains highly positive.
The hotel's dining options overall receive commendation, especially for the breakfast and dinner offerings, which are noted for their quality and variety. While some guests found the evening service lacking and the restaurant closed during off-seasons, others appreciated the full-course meals and buffet options, enhanced by pleasant background music.
The accommodations feature spacious rooms that maintain a historic charm while incorporating modern updates. However, some guests noted a need for renovations and better maintenance, mentioning outdated decor and occasional issues with cleanliness and comfort. Bathrooms vary in condition with some being updated and others in need of repairs.
Despite these mixed reviews on accommodations, the staff at Palace Hotel de Caxambu receive exceptional praise. The team, from reception to housekeeping, is noted for their warm, friendly and professional service. Special mentions go to the recreation team for their engaging activities with children. The courteous and helpful nature of the staff significantly enhances the guest experience.
The hotel's wifi is generally well-regarded, providing a reliable and fast connection throughout the property, despite occasional signal drops.
Spa facilities at the hotel are positively reviewed, featuring well-maintained dry and steam saunas, heated pools and a charming wood-burning stove system for heating. Some areas of the spa, like the relaxation room, could benefit from better upkeep, yet the services offered contribute greatly to guest satisfaction.
The pool facilities are a major highlight with multiple heated and clean pools, including a popular children's pool with a slide. The pool area is described as beautiful, relaxing and well-maintained, adding a delightful aspect to guests' stays.
Parking facilities receive mixed reviews. While secure and free, the parking lot's distance from the hotel and small size are noted inconveniences. Valet service is available but may be slow and improvements could enhance the overall parking experience.
For families, the Palace Hotel de Caxambu provides a welcoming environment with family-friendly activities, special toy-filled areas for children and memorable events, making it an excellent choice for a family vacation.
Overall, Palace Hotel de Caxambu excels in location, staff hospitality, breakfast and pool amenities with positive remarks on cleanliness and spa services, making it a cherished destination for many guests despite some areas needing improvement.
VOA Hotel União, situated in the heart of Caxambu, is highly praised for its excellent location, making it a prime choice for tourists eager to explore the city's main attractions. Proximity to the Caxambu Water Park, bustling city center, local bars, restaurants and key landmarks like Parque das Águas and the cable car ensure guests can easily navigate and enjoy their surroundings. Despite some minor noise from the lively street, the superb location and overall comfort make it a favored destination.
Breakfast at VOA Hotel União is a standout feature, garnering extensive praise for its variety, quality and delightful flavors. With options ranging from fresh juices and fruits to traditional Minas Gerais cheese bread, guests consistently highlight the plentiful and satisfying offerings. The welcoming ambiance and attentive staff enhance the morning experience, providing a perfect start to the day.
The hotel's rooms are commended for their spaciousness and cleanliness, offering cozy and well-maintained accommodations. While minor issues such as noise, room temperature and occasional need for upgrades are noted, the general feedback emphasizes comfort and cleanliness.
Cleanliness extends throughout the entire hotel with guests frequently mentioning the well-kept environment, clean bathrooms and immaculate pool areas. Despite occasional maintenance concerns due to the age of the facilities, the cleaning staff's efforts are seen as commendable, contributing to a pleasant and inviting atmosphere.
The staff at VOA Hotel União consistently receive high praise for their friendliness, attentiveness and professionalism. Guests often mention the courteous and responsive service with specific acknowledgments of exceptional employees like Caíque, creating a welcoming and accommodating environment that enhances the overall guest experience.
The hotel’s pool offerings are another highlight, featuring two clean and attractive swimming pools, including a heated pool appreciated during cooler months. The pleasant pool areas and attentive staff contribute significantly to the positive guest experience, complemented by the quality of the common areas.
However, the beds at VOA Hotel União present a mixed experience. While many guests praise the comfortable mattresses and quality linens, some report issues with old or uncomfortable mattresses, indicating a need for consistency in this area.
Overall, VOA Hotel União delivers a solid cost-benefit ratio, ideal for budget-conscious travelers. With its exceptional location, extensive breakfast options, spacious and clean rooms, attentive staff and pleasant pool facilities, the hotel provides good value for its price, making it a reliable and enjoyable choice for visitors.
Hotel Lopes Caxambu is consistently praised for its superb location, nestled conveniently in front of the renowned Water Park and beside the only natural water source outside the park. Its central position allows guests easy access to the town center, supermarkets, squares, spas and shops, all within walking distance. The peaceful yet strategic setting enhances the overall restful and connected experience for visitors.
A standout feature at Hotel Lopes Caxambu is its breakfast, described as complete and ideal for families with a wide variety of fresh and homemade products such as cheese bread, juice and orange cake. Guests often regard it as one of the best hotel breakfasts, complemented by courteous and polite staff, although some noted it could become crowded.
The rooms at Hotel Lopes Caxambu are spacious, comfortable and clean, though they tend to be somewhat old-fashioned. Guests appreciate the large bathrooms and tranquil, sunny environments. The newer section of the hotel offers modern rooms with super comfortable king-sized beds, which receive particularly favorable reviews.
Cleanliness is a high point at the hotel, where the dedicated cleaning staff ensure rooms are spotless with daily service that includes changing bed linens and towels. This high standard of cleanliness extends to the hotel's well-maintained indoor heated pool, which guests frequently describe as wonderful and pleasant. The outdoor pool, however, has received mixed feedback regarding cleanliness.
The exceptional staff at Hotel Lopes Caxambu are a significant asset, often highlighted for their friendliness, politeness and attentiveness. Individual staff members like Alemão, Ricardo and José Arimatheia receive special mentions for their exceptional service, contributing to a welcoming and efficient environment.
While the beds receive mixed reviews with some guests finding them too small or soft, the overall sentiment remains positive. The combination of excellent location, outstanding breakfast, high cleanliness standards and exceptional staff ensure a pleasant and comfortable stay at Hotel Lopes Caxambu.