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Summary of reviewsHôtel-Résidence Le Lys, nestled in the heart of Cauterets, offers an enviable location that is consistently praised by guests. The proximity to the town center means shops, restaurants and essential amenities are just a few steps away, while skiing enthusiasts benefit from the short distance to the Lys cable car, granting easy access to the slopes. The hotel combines centrality with a peaceful atmosphere, enhanced by free public parking nearby, making it an ideal starting point for both winter ski trips and summer hiking adventures. The stunning mountain views from many rooms add to its picturesque charm.
The breakfast at Hôtel-Résidence Le Lys is highly commended for its quality and variety. Guests describe the meals as generous and hearty with a classic continental spread that often features local products. The service, including room service, is noted for its punctuality and the pleasant attentiveness of the staff. This combination ensures a high-quality breakfast experience that leaves a lasting impression.
Rooms at the hotel are described as charming, cozy and well-equipped, catering to a variety of needs from solo travelers to families. Despite occasional remarks about dated decor and minor maintenance issues, the spacious and clean accommodations, complete with modern amenities, ensure a pleasant stay. The serene environment, often offering beautiful garden and mountain views, further enhances the hotel's appeal.
Impeccable cleanliness is a standout feature with guests frequently highlighting the spotless condition of rooms and common areas. The hotel maintains high cleanliness standards, coupled with professional and friendly staff who ensure that all guest needs are met, inclusive of kitchen essentials.
The exceptional staff at Hôtel-Résidence Le Lys receive frequent praise for their warm welcome and dedicated service. The team's professionalism, attentiveness and willingness to go above and beyond make guests feel genuinely cared for, contributing significantly to the hotel's positive reputation.
Mixed reviews about the free wifi reveal that while many guests find the internet connection satisfactory, others, particularly in certain rooms like apartment 601, report weak or poor service. Nevertheless, responsiveness from the hotel management in addressing these issues is noted.
The hotel’s spa offers a serene, private retreat with a steam room, sauna and private jacuzzi, which can be booked for an exclusive experience. This well-maintained area, combined with reasonable accessibility and professional beautician services, ensures a rejuvenating stay for guests.
Families find Hôtel-Résidence Le Lys to be an excellent choice with its welcoming atmosphere and functional accommodations. Despite minor constraints like tight kitchen spaces, the clean and comfortable environment, child-friendly amenities and convenient location near ski lifts make it ideal for family vacations.
For skiing enthusiasts, the hotel's prime location near the ski lifts and cable car makes it a superb base for ski-in, ski-out experiences. This convenience, coupled with practical access to ski rentals and facilities, is highly appreciated by winter sports aficionados.
The beds and bedding generally receive positive feedback for comfort and cleanliness, though some find the beds small, particularly the double and auxiliary options. There are also concerns regarding the safety of upper bunk beds due to the lack of safety railings.
Lastly, Hôtel-Résidence Le Lys is lauded for its dog-friendly policies. Guests appreciate the warm welcome extended to their dogs, making the hotel an inclusive and accommodating choice for pet owners. The overall positive sentiment towards the staff's welcoming approach towards dogs ensures a pleasant stay for both pets and their owners. Show more
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Hotel near Ski Resorts
Situated in Cauterets, this hotel provides both hotel rooms and residences, making it suitable for various group sizes and lengths of stay. Its proximity to the ski lifts grants quick access to the slopes of Cauterets.
Hotel with Spa
While located in Cauterets, not Argeles-Gazost, it is nearby. This Hotel-Residence offers accommodations with spa facilities.
Family Friendly Hotel
As a hôtel-residence, it likely provides apartment-style accommodations, which can be ideal for families needing more space and self-catering facilities.
Dog Friendly Hotel
This hotel welcomes pets in all types of accommodations (hotel rooms or studios/apartments) year-round. They provide a specific welcome for pets, including a carpet, bowl, and cushion (subject to availability). There is an additional charge of 8€/night or 35€/week per pet and no restrictions on size or breed. Only pets under one year old are not allowed.
Small Hotel
This hotel offers an intimate and friendly atmosphere, with a privileged location near the city center. It offers rooms, studios, and apartments with balconies overlooking the mountains and has a wellness center.
Business Hotel
3-Star Hotel
Room Types
Double RoomThis room features a balcony with mountain views, satellite TV and a telephone. The en suite bathroom is complete with a hairdryer. The bed has a duvet.
One-Bedroom ApartmentThis apartment has a balcony, dishwasher, a coffee machine and dining area.
Beds are made upon arrival.
Please note that towels, kitchen towels and cleaning products are not provided.
StudioIn the well-equipped kitchenette, guests will find a stovetop, a refrigerator, kitchenware and a microwave. The studio provides a coffee machine, a dining area, a balcony with mountain views as well as a private bathroom featuring a bath. The unit offers 1 bed.
Family StudioMeals can be prepared in the kitchenette, which features a stovetop, a refrigerator, a dishwasher and kitchenware. The family room features a coffee machine, a dining area, a balcony with mountain views as well as a private bathroom boasting a bath. The unit has 2 beds.
Guest Reviews
8.4
Very Good
Location
Nestled in the heart of Cauterets, Hôtel-Résidence Le Lys boasts an enviable location that guests consistently rave about. The hotel's proximity to the town center means that shops, restaurants and essential amenities are just a few steps away, making it ideal for those who want to be in the thick of things. Skiing enthusiasts will appreciate the close distance to the Lys cable car, granting easy access to the slopes.
The residence is not only central but also enjoys a peaceful atmosphere, allowing for a restful stay. Numerous reviewers highlight the convenience of free public parking nearby, some noting large parking areas directly in front of the hotel, enhancing its appeal for travelers with vehicles.
Whether for a winter ski trip or a summer hiking adventure, Hôtel-Résidence Le Lys serves as an excellent starting point to explore the beautiful surrounding areas. The stunning mountain views from many of the rooms add to the charm, creating a picturesque setting for guests.
Overall, the superb location of this well-maintained and quietly situated hotel, combined with various services and amenities, makes it a top choice for visitors to Cauterets.
Breakfast
Hôtel-Résidence Le Lys delivers a consistently delightful breakfast experience, highly praised for its quality and variety. Guests have noted that the breakfasts are generous, often described as hearty, abundant and even gargantuan. The offerings include a classic continental spread, frequently featuring pastries and coffee with some highlighting the inclusion of local products.
The service is another standout aspect with room service options that are punctual and plentiful. Many guests have referred to the breakfast as superb, fantastic and excellent, frequently commenting on the pleasantness and attentiveness of the staff. Despite a few mentions of a lack of buffet options, the overall consensus underscores a rich, filling and high-quality breakfast experience topped with exceptional service, making it a worthwhile aspect of the stay at Hôtel-Résidence Le Lys.
Rooms
Hôtel-Résidence Le Lys offers a charming and cozy atmosphere with a focus on comfort and cleanliness. Guests consistently highlight the spaciousness and well-equipped nature of the rooms and studios. The apartments are described as well-designed and functional, often featuring modern amenities such as electric shutters and automatic toilet lids. Many reviews praised the clean and comfortable bedding, the plentiful plugs and wardrobes and the commendable shower pressure.
The establishment is noted for having a variety of room types that cater well to diverse needs, from solo travelers to families. Studios are particularly appreciated for their thoughtful layout and comprehensive kitchenettes. Despite some remarks regarding dated decor and occasional maintenance issues like a door that didn't close properly, the overall sentiment leans heavily towards positive experiences.
Visitors also enjoy the serene and quiet environment with rooms often offering beautiful views of the garden and surrounding mountains. The cleanliness standard is high throughout the hotel, ensuring a pleasant stay for all guests. With ample parking available and a welcoming atmosphere, Hôtel-Résidence Le Lys stands out as a reliable option for those seeking comfortable and well-maintained accommodation.
Beds
Guest reviews of Hôtel-Résidence Le Lys indicate that the overall quality of the beds and bedding is good with many praising the comfort and cleanliness. Numerous guests found the bedding to be comfortable and warm, providing positive feedback on their sleeping experience. Cleanliness also received nods of approval with clean and well-maintained rooms reported. However, some mentioned that the beds were small, particularly the double and auxiliary beds, which might not offer ample space for all adults. Concerns were also raised about the safety of the upper bunk beds due to the lack of a safety railing. Overall, guests experienced a comfortable stay, though space and bed size could be a limitation for a few.
Cleanliness
Situated in a prime location, Hôtel-Résidence Le Lys stands out for its immaculate cleanliness. Frequent guests consistently highlight the establishment's dedication to maintaining spotless rooms and well-kept common areas. The studios and apartments are cleaned to a high standard, providing a comfortable and welcoming environment. Visitors often remark on the pristine condition of the rooms, noting that everything is kept in perfect order.
In addition to the clean living spaces, the hotel also offers amenities such as a spa, which can be privately hired for small groups, adding an element of relaxation to the stay. The staff receives commendations for their professionalism and friendliness, ensuring guests have all they need for a comfortable experience, including providing kitchen essentials.
A few critiques point to minor maintenance issues, such as outdated decor in common areas and occasional construction work disturbances. However, the overall impression remains highly positive with the cleanliness and comfort of the rooms, along with the excellent service, being the standout features making Hôtel-Résidence Le Lys a reliable choice for travelers.
Staff
Hôtel-Résidence Le Lys is frequently praised for its exceptional staff. Guests consistently highlight the warm welcome and the dedicated, friendly service provided by the team. The staff is described as very pleasant, professional and attentive, often going above and beyond to ensure a positive experience. Reviews note the staff's responsiveness and accommodating nature with specific mentions of the friendliness and helpfulness that guests encounter from the moment they arrive. Particular staff members, like Carlos, are highlighted for their outstanding service. Overall, the hotel's team is recognized for their kindness, welcoming demeanor and professional yet warm service, making guests feel genuinely cared for. Despite a few comments on slow check-in and occasional indifference at the front desk, the overarching sentiment is one of excellent, immersive service delivered with a smile.
Wi-Fi
At Hôtel-Résidence Le Lys, guests have experienced mixed results with the wifi service. Many visitors have found the internet connection to be fast and available throughout their stay. However, issues have been reported, particularly from apartment 601, where the reception has been described as very weak or even dreadful. Some guests noted that the wifi didn’t work very well in their rooms, highlighting instances of poor internet service and incorrect network configurations. Despite these challenges, the hotel management appears responsive with some issues being addressed promptly. Overall, while the wifi service can be satisfactory, it might not be consistent across all rooms.
Spa
The spa at Hôtel-Résidence Le Lys offers a serene and private retreat, perfect for relaxation after a day on the slopes. Guests have highlighted the enjoyable experiences found in the steam room, sauna and especially the private jacuzzi, which can be booked upon arrival. The opportunity to privatize the wellness area elevates the experience, creating a personalized and exclusive hour of serenity. Accessibility at a reasonable cost, even during late hours, makes it a convenient option for all guests. Additional perks include an attentive and professional beautician available upon request. The on-site spa area, described as very pleasant and well-maintained, ensures that everyone, whether seeking a solo escape or a family relaxation session, finds their time there rejuvenating and worthwhile.
Family
Hôtel-Résidence Le Lys is an excellent choice for family vacations, offering a very enjoyable and great family stay. The family atmosphere is highly praised, creating an ideal environment for those traveling with children. Guests appreciate the pleasant establishment and functional but cozy accommodations. Although the kitchen space might be a bit tight, the rooms are clean and the beds are very comfortable.
Families find the small apartments adequate for their needs with spacious areas available for smokers and a child's playroom that adds to the convenience. The game room is another nice touch for keeping kids entertained. The hotel serves as a perfect starting point for exploring the surrounding area and is located conveniently close to ski lifts, making it an ideal spot for a pre-Christmas weekend or a family ski trip. Overall, Hôtel-Résidence Le Lys is highly recommended for its child-friendly amenities and comfortable, welcoming atmosphere.
Ski
Hôtel-Résidence Le Lys is ideally situated for skiing enthusiasts with its prime location just steps away from the ski lifts and the cable car. This proximity makes it incredibly convenient for guests to access a wide variety of ski rentals and facilities. The hotel is regarded as an ideal starting point for ski trips, whether for a weekend getaway or a longer stay. Its location is also appreciated for its practicality, being a short 10-minute drive from the city and just a few minutes away from the skiing base. Despite some minor feedback on soundproofing, the hotel’s positioning makes it a favorable choice for those looking to enjoy a ski-in, ski-out experience. For those who are keen on hitting the slopes, Hôtel-Résidence Le Lys offers a superb base close to the skiing action.
Dog Friendly
Hôtel-Résidence Le Lys is a perfect haven for travelers with dogs. The hotel is consistently praised for its dog-friendly policies with numerous guests appreciating that their dogs are warmly welcomed. The accommodations are pet-friendly, making it easy for guests to enjoy their stay with their furry companions. From golden retrievers to smaller breeds, dogs are accepted and embraced, ensuring a pleasant and inclusive experience for both the owners and their pets. The positive reviews highlight how accommodating and welcoming the hotel staff are towards dogs, creating a great environment for pet owners seeking a comfortable stay with their canine friends.
No, Hôtel-Résidence Le Lys doesn't have any pool.
Yes, a spa is available at Hôtel-Résidence Le Lys.
Yes, Hôtel-Résidence Le Lys welcomes dogs.
No, parking facilities aren't available at Hôtel-Résidence Le Lys.